Chevrolet 2013 Cruze, Owner'S Manual, Page: 269 / 292

264 24x7 Roadside assistance
SPECIAL EXCLUSIONS
The following scenarios are special exclusions under the Chevrolet Roadside Assistance Program, and therefore neither CSIPL nor its
authorized retailers will be responsible for any assistance/repair costs and are excluded from Chevrolet Roadside Assistance Program:
1. Vehicle is involved in motor racing, rallies, speed or endurance tests, practice runs or operated outside official roads.
2. Assistance is required as a result of wars, riots, uprising, mass political demonstrations, pillage, strike, use for military purposes or
acts of terrorism, earthquake damage, freak weather conditions, atmospheric phenomena, nuclear transformation phenomena or
radiation caused by artificial acceleration of atomic particles.
3. Breakdown is caused by deliberate damage, vandalism or participation in a criminal act or offence.
4. The immobilization is resulting from damage caused by intervention of the police or other authorities.
5. Any damage resulting from the use of the vehicle against the recommendations of the Owner’s Manual.
6. Any consequential costs and/or damage to property as a result of a breakdown in or on the vehicle.
7. Any cost as a result of damage and or claim caused while the driver was operating the vehicle under the influence of alcohol, solvent
abuse, drugs or other illegal substance.
8. Vehicles kept in a non-roadworthy condition or not serviced in accordance with the manufacturer’s recommendations and any such
other events that may be decided by CSIPL from time to time.
ADVERSE WEATHER
On occasion of adverse weather conditions such as floods, heavy rain, thunder, lightening or other external factors, which may affect our
ability to provide the services effectively and it may become physically impossible to assist you until the weather improves. During such
time, our main priority will be to provide the necessary assistance to you and the passengers to be taken to a place of safety. The recovery
of your vehicle may not be possible until the weather condition permits.
265 24x7 Roadside assistance
FORCE MAJEURE
CSIPL shall not be liable for its inability to provide the services under the terms of service set out in this Owner’s Manual if such inability
to provide the services is caused or contributed by causes beyond CSIPL’s reasonable control including but not limited to acts of god, acts
of public enemy or statutory authorities or courts, terrorism, or any acts of any person engaged in subversive activity or sabotage, strikes,
embargoes, public rallies and protests.
EXTERNAL FACTORS
You agree and understand that though Chevrolet Roadside Assistance Program will make every effort to reach you once you have made
the call and the call is registered however, external conditions including traffic could delay such an effort.
RIGHT OF REFUSAL
Chevrolet Roadside Assistance Program shall have the right to refuse any or all benefits under the program, if it is found that the
information furnished by you at the time of making the request for assistance are false.
DISPUTES
All disputes arising out of this Roadside Assistance Program shall be submitted to a sole arbitrator to be appointed by CSIPL and the
place of arbitration shall be CSIPL Office at Gurgaon, Haryana. The arbitration proceedings shall be governed by the Arbitration and
Conciliation Act, 1996 and shall be conducted in English. The Courts of Delhi shall have the jurisdiction.
SUMMARY
AFTER READING THIS OWNER’S MANUAL, YOU SHOULD UNDERSTAND:
1. The scope of Chevrolet Roadside Assistance Program.
2. You should at all times retain the Owner’s Manual and produce whenever required.
3. This Owner’s Manual must remain with the Chevrolet vehicle, if the vehicle is resold.
If you have any questions, your authorized CHEVROLET retailer / Chevrolet Roadside Assistance will be happy to assist you.