
Section 8
Customer Assistance Information
Customer Assistance and Information
. . . . . . . . . . . 8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 8-11
Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the
United States Government . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to General Motors . . . 8-16
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy
. . . . . . . . . . . . . 8-17
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . 8-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-19
8-1
Summary of Contents for 2010 Avalanche
Page 6: ...2 NOTES vi ...
Page 8: ...Instrument Panel 1 2 ...
Page 34: ...2 NOTES 1 28 ...
Page 114: ...2 NOTES 2 80 ...
Page 208: ...2 NOTES 3 94 ...
Page 234: ...Instrument Panel Cluster United States version shown Canada similar 4 26 ...
Page 528: ...2 NOTES 6 114 ...
Page 542: ...Engine Drive Belt Routing 7 14 ...
Page 544: ...Maintenance Record cont d Date Odometer Reading Serviced By Services Performed 7 16 ...
Page 545: ...Maintenance Record cont d Date Odometer Reading Serviced By Services Performed 7 17 ...
Page 546: ...Maintenance Record cont d Date Odometer Reading Serviced By Services Performed 7 18 ...
Page 566: ...2 NOTES 8 20 ...