Chemtrac HydroAct 4, User Manual

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6. Returns
If the analyzer has to be repaired, please return it cleaned to your local service organization or
Chemtrac, Inc at the address below. To return your equipment for repair:
• Contact Chemtrac support, open a service ticket and request a returns form.
• Complete the returns form, including the contaminant declaration.
• Enclose the completed returns form with the packaging and shipping documents.
• Address the package to “The Service Department” at the address below and mark the box with
the service ticket number to ensure the package is dealt with as efficiently as possible.
• Please use the original packaging, if possible.
No repair can be undertaken without a returns form with a completed contaminant declara-
tion. This is required to comply with our Health and Safety responsibilities.
6.1 Contact Details
Address
Chemtrac, Inc
1555 Oakbrook Drive
Suite 100
Norcross, GA 30093
Email hardwaresupport@chemtrac.com
Phone 800 442 8722