Troubleshooting
TruVu™ VVTBP
-E2
©2022 Carrier.
Installation and Start-up Guide
All rights reserved.
72
Reliability
description
Possible error
Verify that...
Open Loop
•
Internal current feedback does not
correspond with commanded value.
•
The load on the output is within the valid
range.
•
A voltage/current source has not been
connected to an output.
Unreliable Other
•
Feedback does not correspond with
commanded value (for example, the
output relay is not in commanded
state).
•
Device may be faulty. Contact Carrier
Control Systems Support.
To get a Device Log
If Carrier Control Systems Support instructs you to get the controller's Device Log containing diagnostic
information for troubleshooting:
1
Select the TV-VVTBP-E2 in the i-Vu® navigation tree.
2
On the
Properties
page, click
Device Log
.
NOTE
You can click
Device Log Archive
to download a file containing multiple Device Logs to your computer. This
also contains any network packet captures that have been run from the
Network Diagnostics - Packet Captures
(page 52) driver page.
To get the TV-VVTBP-E2's serial number
If you need the controller’s serial number when troubleshooting, the number is on:
•
A Module Status report (Modstat) under
Core
(or
Main
)
board hardware
•
A QR code, serial number, and MAC address printed on a sticker on the cover
•
A laser-etched number and QR code on the inside circuit board.
See
To get a Module Status report
(page 70).
Summary of Contents for TruVu VVTBP-E2
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