Maintenance
16
Please check the machine according to the following form before asking for maintenance:
Faults Diagnosis
Problem
Possible Cause
P1 Error Code
In COOL mode: room
temperature is lower than
the set temperature
The air filter is blocked with
dust or animal hair
The unit is low on
refrigerant
Temperature setting is too
high
The windows and doors in
the room are open
The room area is too large
Troubleshooting
Reset the temperature
Unit does not turn
on when pressing
ON/OFF
button
Unit does not cool
well
The unit is noisy
and vibrates too
much
The unit makes a
gurgling sound
Exhaust hose is not
connected or is blocked
The Water Collection Tray is full.
Turn off the unit, drain the water
from the Water Collection Tray
and restart the unit.
There are heat sources
inside the room
Turn off the unit and clean the
filter according to instructions
Call a service technician to inspect
the unit and top off refrigerant
Decrease the set temperature
Make sure all windows and doors
are closed
Double-check the cooling area
Turn off the unit, disconnect the
hose, check for blockage and
reconnect the hose
Remove the heat sources if
possible
The ground is not level
Place the unit on a flat, level
surface
The air filter is blocked with
dust or animal hair
Turn off the unit and clean the
filter according to instructions
This sound is caused by the
flow of refrigerant inside
the unit
This is normal
Maintenance Tips
Clean the Unit
Store the unit when not in use
-Be sure to clean the air filter every 2 weeks for optimal performance.
-The water collection tray should be drained immediately after P1
error occurs, and before storage to prevent mold.
-In households with animals, you will have to periodically wipe down
the grill to prevent blocked airflow due to animal hair.
Clean the unit using a damp, lint-free cloth and mild
detergent. Dry the unit with a dry, lint-free cloth.
-Run the appliance on FAN mode for 12 hours in a warm room to
dry it and prevent mold.
-Turn off the appliance and unplug it.
-Clean the air filter according to the instructions in the previous
section. Reinstall the clean, dry filter before storing.
-Remove the batteries from the remote control.
-Drain the unit’s water collection tray according to the instructions in
the following section.
Be sure to store the unit in a cool, dark place. Exposure to direct
sunshine or extreme heat can shorten the lifespan of the unit.
NOTE: The cabinet and front may be dusted with an oil-free
cloth or washed with a cloth dampened in a solution of
warm water and mildliquid dishwashing detergent. Rinse
thoroughly and wipe dry. Never use harsh cleansers, wax
or polish on the cabinet front. Be sure to wring excess
water from the cloth before wiping around the controls.
Excess water in or around the controls may cause
damage to the unit.
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