CardTronics Triton 9700, Owner'S Manual

Page: 83 / 265

TRITON SYSTEMS, INC.
SECTION 5 - MANAGEMENT FUNCTIONS O
PERATION
M
ANUAL
- M
ODEL
97XX-Series
5-28
9700-S
ERIES
9705-S
ERIES
9710-S
ERIES
9750-S
ERIES
FORCE UNLOCK CASSETTE
F
ACTORY
D
EFAULT
: N/A
A
CCESS
I
NSTRUCTIONS
:
1. Select the DIAGNOSTICS option from the MANAGEMENT
FUNCTIONS menu.
2. Select MORE DIAGNOSTICS.
3. Select FORCE UNLOCK CASSETTE.
D
ESCRIPTION
:
This function provides a means of overriding the unlocking mecha-
nism associated with a particular cassette. It is only to be used
immediately after failure of a normal cassette unlock operation.
Occasionally a condition may occur that prevents a cassette from
being removed from the dispensing mechanism. A note that is
lodged or jammed in a cassette’s “gate” could cause such a condi-
tion, for example. The gate is a mechanical shutter on the feed end
of a cassette, which lowers to allow notes to be dispensed, and
raises as a security precaution when the cassette is removed from
the dispensing mechanism.
During a normal unlocking operation (see the description of the
CASSETTE PARAMETERS function), when the gate is closed the
cassette releases an associated mechanical latch, allowing the
cassette to be removed from the body of the dispensing mecha-
nism. If the gate does not fully close, the cassette will not release
the latch and the cassette will remain locked in the mechanism.
If you find that a particular cassette cannot be removed after per-
forming the normal unlock operation, do not attempt any other ac-
tion, such as a Cash Dispenser reset, or make multiple attempts to
perform a normal unlock operation. The FIRST STEP after encoun-
tering a problem with a normal unlock operation is to use the FORCE
UNLOCK function to attempt to release the applicable cassette
from the mechanism.
To initiate a FORCE UNLOCK operation on a specific cassette,
select the option button on the menu that corresponds to the loca-
tion of the affected cassette.