Canon PIXMA iP6000D, Service Manual

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5. FAQ (Problems Specific to the iP6000D and Corrective Actions)
No. * Function Phenomenon Condition Cause Corrective action
Possible call or
complaint
1 C Print results
Margin (approx.
0.3mm)
- Paper feeding from the
cassette, Photo Paper Plus
Double Sided (A4),
borderless printing,
printing on the back side
of paper
- In the low temperature and
low humidity
environment
- In the printer driver, increase
the amount of extension.
- Change the paper feeding
method from the cassette to
the auto sheet feeder.
- A margin appears on
printouts.
- Paper feeds at an
angle.
2 B Print results
- Skewed paper
feeding
- Printing on the
platen
- Plain paper
- In the high temperature
and high humidity
environment
- If paper is curled, straighten it.
- Try printing on the other side
of paper.
- Paper feeds at an
angle.
- Printing is performed
on the platen.
- The back side of
paper gets smeared.
3 B Print results
Variation in the top
of form accuracy - A5 or legal size
- In the low temperature and
low humidity
environment
- Not solved even when the
number of sheets stacked
in the auto sheet feeder or
the cassette is reduced
Due to decrease of paper
feed capability in the low
temperature and low
humidity environment
- Set the top margin to 4mm or
more.
- Print start position
varies.
4 B Print results
- Skewed paper
feeding
- Margin
- Photo Paper Plus Double
Sided
- 2L size (Japan only)
- In the printer driver, increase
the amount of extension.
- Change the paper feeding
method from the cassette to
the sheet feeder.
- A margin appears on
printouts.
- Paper feeds at an
angle.
5 C
Safety during
transportation
Carriage lock lever
dislocation - With the print head and
ink tanks installed
- The phenomenon occurred
in the freight handling
test.
When returning the repaired
printer to the user, insert the
fixing tool (A4 plain paper
folded 5 times) between the
main case and the carriage, and
fix it with tape.
[See Part 1, 4.
PRINTER
TRANSPORTATION]
During transportation
for return after repair,
Ink dries, and no ink is
ejected.
6 A Print results
Soiling on the back
side of paper (lines
or streaks parallel to
the paper feed
direction)
- After continuous
borderless printing of
small sized paper (such as
4 x 6), when a larger
sized paper (such as A4)
is printed.
- With Photo Paper Plus
Double Sided or
postcards, the
phenomenon is likely to
be noticeable and to be
complained of by users,
as printing is performed
on both sides of such
paper.
In borderless printing,
printing is performed to
the size slightly larger
than the paper size, and
ink off the paper is
absorbed by the platen's
ink absorber. Absorbed
ink may attach to the
platen rib(s) after several
dozen sheets are printed,
causing soiling at the
leading edge of paper or
on the back side of
paper.
1. Perform Bottom plate
cleaning (from the printer
driver) up to 3 times
*1 .
*1 : Change the paper in each
Bottom plate cleaning.
The cleaning can end
when paper does not get
any soiling.
2. If soiling on the paper still
remains after 3 times of
Bottom plate cleaning,
wipe the platen rib(s) and
their surroundings with a
cotton swab.
- Paper gets smeared.
- The back side of
paper gets smeared.
7 B Print results
Soiling on paper in
automatic duplex
printing (lines or
streaks
perpendicular to the
paper feed
direction)
- Automatic duplex printing
(Photo Paper Plus Double
Sided, postcards, plain
paper)
On the rib(s) inside the
sheet feed unit used for
duplex printing, ink mist
may accumulate,
smearing paper.
Temporary operational
solution:
Cancel automatic duplex
printing, and manually print
each side of paper.
Cleaning by user:
1. Perform Bottom plate
cleaning (from the printer
driver) up to 3 times
*1 .
*1 : Change the paper in each
Bottom plate cleaning.
The cleaning can end
when paper does not get
any soiling.
2. If soiling on the paper still
remains after 3 times of
Bottom plate cleaning,
wipe the platen rib(s) and
their surroundings with a
- Paper gets smeared.
- The back side of
paper gets smeared.
- Even after Bottom
plate cleaning was
performed, and the
platen ribs were
cleaned with cotton
swab, paper gets
smeared.
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