Canon PIXM MX300 Series User Manual Download Page 205

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If You Cannot Resolve the Problem

If you cannot resolve the problem with any of the workarounds in this chapter, please contact the

seller of the machine or your Canon service representative.

Canon support staff are trained to be able to provide technical support to satisfy customers.

Caution

If the machine emits any unusual sound, smoke, or odor, turn it off immediately.

Unplug the power cord from the outlet and contact the seller or your Canon service

representative. Never attempt to repair or disassemble the machine yourself.

Attempts by customers to repair or take apart the machine will invalidate any

warranty regardless of whether the warranty has expired.

Before contacting your Canon service representative, confirm the following:

Product name: PIXMA XXX (where "XXX" is your machine's name)

* Your machine's name is located above the LCD and on the front cover of the

Quick Start

Guide

Serial number: written on the label inside the machine
Details of the problem
What you tried to solve the problem, and what happened

205

Summary of Contents for PIXM MX300 Series

Page 1: ...he Machine Main Components Handling the Original Document Loading Printing Paper Loading Paper Loading Envelopes Loading Small Sized Paper Printing Media General Information Compatible Media Types Copying Making Copies Changing the Copy Settings Using Useful Copy Functions Printing from Your Computer Printing with Windows Printing with Macintosh 1 ...

Page 2: ... the Nozzle Check Pattern Examining the Nozzle Check Pattern Print Head Cleaning Print Head Deep Cleaning Aligning Print Head on the Machine Aligning Print Head on the Computer Replacing a FINE Cartridge Keeping the Best Printing Results Cleaning Your Machine Changing the Machine Settings FAX SETTINGS DEVICE SETTINGS Troubleshooting An Error Message Is Displayed on the LCD LCD Cannot Be Seen At Al...

Page 3: ...ning Problems Problems Receiving Faxes Problems Sending Faxes Telephone Problems If You Cannot Resolve the Problem Appendix Included Items Printing Area Uninstalling the On Screen Manuals Transporting the Machine Opening the Printer Properties Dialog Box Windows Opening the Page Setup and Print Dialog Box Macintosh Opening the Printer Setup Utility Print Center Macintosh Opening the Canon IJ Print...

Page 4: ...lained in this manual are specific to computers running Windows Vista operating system Ultimate Edition hereafter referred to as Windows Vista or Mac OS X v 10 4 x operating systems Operation may vary depending on your operating system The example above is the screen in Windows The appearance of the screen in Macintosh differs slightly Navigating from the Menu Click a title on the Menu frame The c...

Page 5: ...t Frame 1 Click a character string with a blue underline to jump to the associated page 2 Click to jump to the previous page 3 Click to jump to the next page 4 Click to jump to the beginning of this page Printing This Manual 5 ...

Page 6: ...he Print button without making the Content frame active can print the Menu frame instead Searching Topics by Keywords You can search for a topic by entering keywords Click the Show button In the search screen enter a keyword and click the List Topics button Select a topic to read from the list of search results then click the Display button The page is displayed Note This searches all the on scree...

Page 7: ...uld result in death or serious personal injury caused by incorrect operation of the equipment These must be observed for safe operation Caution Instructions that if ignored could result in personal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions that must be observed for safe operation Note Instructions as no...

Page 8: ...crosoft Corporation Windows is a trademark of Microsoft Corporation registered in the U S and other countries Windows Vista is a trademark of Microsoft Corporation Macintosh and Mac are trademarks of Apple Inc registered in the U S and other countries 8 ...

Page 9: ... machine if you ignore any of these safety precautions Choosing a location Do not place the machine close to flammable solvents such as alcohol or thinners Power supply Never attempt to plug in or unplug the machine from the power supply when your hands are wet Always push the plug all the way into the power outlet Never damage modify stretch or excessively bend or twist the power cord Do not plac...

Page 10: ...disconnect the power supply of the machine and refrain from using it Leaving the machine plugged in may cause fire electric shock or damage to the machine depending on the thunder storm Use the power cable included with the machine Cleaning the machine Use a damp cloth to clean the machine Never use flammable solvents such as alcohol benzene or thinners If flammable solvents come in contact with e...

Page 11: ...re any of these safety precautions Choosing a location Do not install the machine in a location that is unstable or subject to excessive vibration Do not install the machine in locations that are very humid or dusty in direct sunlight outdoors or close to a heating source To avoid the risk of fire or electric shocks install the machine in a location with an ambient temperature range of 5 C to 35 C...

Page 12: ...hinners etc on top of the machine If any foreign object metal or liquid fall into the machine unplug the power cord and call for service Do not transport or store the machine on a slant vertically or upside down as the ink may leak and damage the machine When loading a thick book on the Platen Glass do not press hard on the Document Cover The Platen Glass may break and cause injury FINE Cartridges...

Page 13: ...t and stain clothing or the surrounding area Never touch the electrical contacts or Print Head Nozzles on a FINE Cartridge Ink Cartridge after printing The metal parts may be very hot and could cause burns Do not throw FINE Cartridges Ink Cartridges into fire 13 ...

Page 14: ...ey orders Certificates of deposit Postage stamps canceled or uncanceled Identifying badges or insignias Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certific...

Page 15: ...f the paper stack to support paper so that it feeds properly 4 Rear Tray Load paper here before printing Paper feeds automatically one sheet at a time 5 Direct Print Port Connect your PictBridge compliant device such as a digital camera here to print directly from it Refer to Printing Photographs Directly from a Compliant Device in the Quick Start Guide 6 Paper Output Tray Supports the printout Op...

Page 16: ...opy scan or fax here 9 Operation Panel Changes the settings and operates the machine See Operation Panel Name Rear View 10 External Device Jack Connect the external device Note Remove the Telephone connector cap to connect the external device 11 Telephone Line Jack Connect the telephone line 16 ...

Page 17: ...SB cable 13 Power Cord Connector Plug in the supplied power cord here Inside 14 FINE Cartridge Holder Install the FINE Cartridges here The Black FINE Cartridge should be installed into the left slot and the Color FINE Cartridge should be into the right slot 15 FINE Cartridges Ink Cartridges A replaceable cartridge that is Print Head and ink tank integrated Note For information on how to install th...

Page 18: ...int Head and the loaded paper to match the media type Note The position of the Paper Thickness Lever Set to the right when printing on envelopes or T shirt transfers Set to the left when printing on paper other than envelopes or T shirt transfers Important This part A indicated in the below illustration may be covered by splattered ink It does not affect the performance of the machine Do not touch...

Page 19: ... In Use Memory lamp Flashes when the telephone line is in use Lights when there are documents stored in the machine s memory 4 FAX button Switches the machine to fax mode 5 Alarm lamp Lights or flashes orange when an error such as paper out or ink out occurs 6 SCAN button Switches the machine to scan mode In scan mode the machine scans a document to your computer according to the settings selected...

Page 20: ...s this button and a two digit code to dial a pre registered fax telephone number 15 Tone button Switches temporarily to tone dialing Also changes the mode when entering characters 16 OK button Finalizes your selection for the menu or setting item Dismisses the error message and resumes the machine s normal operation after resolving a printing error or removing jammed paper 17 and buttons Scroll th...

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Page 22: ...nts Photographs Books Size W x L Max 8 5 x 11 7 inches 216 x 297 mm Thickness Max 0 39 inches 10 mm Loading Original Documents Load originals to copy scan or fax on the Platen Glass Note Make sure any glue ink correction fluid or the like on the original document is completely dry before loading it on the Platen Glass 1Load the original document on the Platen Glass 1 Lift the Document Cover 2 Load...

Page 23: ... lb 2 2 kg on the Platen Glass Do not press or put weight on the original with pressure exceeding 4 4 lb 2 2 kg Doing so may cause the scanner to malfunction or the Platen Glass to break Note The machine cannot scan the area in red in the figure below A 0 04 inches 1 mm When copying the area you can scan depends on the printable area of the media See Printing Area 2Gently close the Document Cover ...

Page 24: ...t can cause paper jams You cannot print on postcards affixed with photos or stickers Always load paper in portrait orientation A Loading paper in landscape orientation B can cause the paper to be jammed Note We recommend using genuine Canon photo media when printing photographs For details on the specialty media Canon provides for use with its various printers see Compatible Media Types 1Flatten t...

Page 25: ... number of sheets from the package just before printing 2Prepare to load paper 1 Open the Rear Tray and pull out the Paper Support Put your finger in the rounded indent of the Paper Support and pull it out until it stops 2 Open the Paper Output Tray Put your finger in the rounded indent beside the Paper Output Tray and open it gently 3 Open the Output Tray Extension Open up and set the Output Tray...

Page 26: ...o the left when you finish printing See The position of the Paper Thickness Lever 3Load the paper Do not load higher than the Load Limit Mark A 1 Load the paper in the Rear Tray with the print side facing UP 2 Align the paper stack against the right side of the Rear Tray 3 Pinch the Paper Guide and slide it against the left side of the paper stack 4Specify the page size and media type settings acc...

Page 27: ...l For details on settings see Changing the Copy Settings or Changing the Print Settings When using the machine connected to a computer select the size and type of the loaded paper in Page Size or Paper Size and Media Type in the printer driver For details on printer driver settings see Printing with Windows or Printing with Macintosh 27 ...

Page 28: ...eals Envelopes whose gummed flaps are already moistened and adhesive 1Prepare the envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the flap of an envelope is curled flatten it If the leading edge of an envelope is puffed up or curled use a pen to press the env...

Page 29: ...hine if they are not flat or the edges are not aligned Make sure that no curl or puff exceeds 0 1 inches 3 mm 2Load the envelopes A Printing orientation B Make sure the flaps are folded 1 Load the envelope against the right side of the Rear Tray Load with the address side facing UP and the rear flaps DOWN on the left 29 ...

Page 30: ... 3Specify the settings in the printer driver 1 Select Envelope in Media Type 2 Select the size for envelopes In Windows select DL Env or Comm Env 10 in Page Size In Macintosh select DL Envelope or 10 Envelope in Paper Size 3 Select Landscape in Orientation Important Be sure to set the printer driver setting properly If you do not the address will be printed in the wrong direction Note For details ...

Page 31: ... page size and media type settings according to the loaded paper Note When performing copy direct printing without using a computer select the size and type of the loaded paper using the Operation Panel For details on settings see Changing the Copy Settings When using the machine connected to a computer select the size and type of the loaded paper in Page Size or Paper Size and Media Type in the p...

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Page 33: ...2 0 x 257 0 mm 4 x 6 4 00 x 6 00 inches 101 6 x 152 4 mm 4 x 8 4 00 x 8 00 inches 101 6 x 203 2 mm 5 x 7 5 00 x 7 00 inches 127 0 x 177 8 mm 8 x 10 8 00 x 10 00 inches 203 2 x 254 0 mm L 3 50 x 5 00 inches 89 0 x 127 0 mm 2L 5 00 x 7 01 inches 127 0 x 178 0 mm Hagaki 3 94 x 5 83 inches 100 0 x 148 0 mm Hagaki 2 7 87 x 5 83 inches 200 0 x 148 0 mm Comm Env 10 4 12 x 9 50 inches 104 8 x 241 3 mm DL ...

Page 34: ...lso cause the machine to jam or malfunction Additionally when printing on A5 or smaller sized paper do not use paper thinner than a post card including plain paper or notepad paper cut to a small size Folded curled or wrinkled paper Damp paper Paper that is too thin weighing less than 17 lb 64 gsm Paper that is too thick plain paper except for Canon genuine paper weighing more than 28 lb 105 gsm P...

Page 35: ...in the machine 35 ...

Page 36: ...er Glossy GP 502 Photo Paper Plus Double Sided PP 101D Photo Paper Plus Glossy PP 101 Photo Paper Plus Semi gloss SG 101 SG 201 Photo Paper Pro PR 101 Photo Stickers PS 101 T Shirt Transfers TR 301 Important Put unused paper back into the package and store them avoiding heat humidity and direct sunlight Do not touch the printed surface nor stack the printed sheets until the ink is fixed Note You m...

Page 37: ...es reduce the sheets of paper you load at a time to around half Paper Output Tray Load Limit 50 sheets Paper Thickness Lever Left Media Type Printer Driver Setting Plain Paper Machine Setting PLAIN PAPER Envelopes Compatible Page Size European DL US Comm Env 10 Paper Support Load Limit 10 envelopes Paper Output Tray Load Limit 1 envelope Paper Thickness Lever Right Media Type Printer Driver Settin...

Page 38: ...P 501 This paper is thicker than High Resolution Paper and has a glossy printing surface to produce printouts close to photograph quality Paper Support Load Limit See Paper Support Load Limit for Canon Genuine Photo Papers When loading paper in stacks the print side may be marked as it is fed in or sheets may be stuck to one another causing them not to be fed properly In this case load one sheet a...

Page 39: ... Paper and has a glossy printing surface to produce printouts close to photograph quality Paper Support Load Limit See Paper Support Load Limit for Canon Genuine Photo Papers Paper Output Tray Load Limit We recommend that you remove the previously printed sheet from the Paper Output Tray before continuously printing to avoid blurs and discoloration Paper Thickness Lever Left Media Type Printer Dri...

Page 40: ...e may be marked as it is fed in or sheets may be stuck to one another causing them not to be fed properly In this case load one sheet at a time Paper Output Tray Load Limit We recommend that you remove the previously printed sheet from the Paper Output Tray before continuously printing to avoid blurs and discoloration Paper Thickness Lever Left Media Type Printer Driver Setting Photo Paper Plus Gl...

Page 41: ...pport Load Limit See Paper Support Load Limit for Canon Genuine Photo Papers When loading paper in stacks the print side may be marked as it is fed in or sheets may be stuck to one another causing them not to be fed properly In this case load one sheet at a time Paper Output Tray Load Limit We recommend that you remove the previously printed sheet from the Paper Output Tray before continuously pri...

Page 42: ... on Stickers STICKER COPY T Shirt Transfers TR 301 This paper is used to create iron on transfers The image is printed inverted Paper Support Load Limit 1 sheet Paper Output Tray Load Limit We recommend that you remove the previously printed sheet from the Paper Output Tray before continuously printing to avoid blurs and discoloration Paper Thickness Lever Right Media Type Printer Driver Setting T...

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Page 44: ...ding Printing Paper 4 Load the original on the Platen Glass Note For details on the types and conditions of originals which you can copy see Loading Original Documents 2Start copying 1 Press the or button or the Numeric buttons to specify the number of copies max 99 copies A Ratio of Reduction Enlargement B Page Size C Print Quality D Number of Copies E Media Type 44 ...

Page 45: ...lete Note When printing first after changing the media type the message asking you to confirm the position of the paper thickness lever may appear on the LCD If this message is displayed make sure that the paper thickness lever is set appropriately then press the OK button To cancel copying press the Stop Reset button The machine can also receive faxes in copy mode when the COPY button is pressed ...

Page 46: ...ument and printing paper A A5 B A4 ZOOM You can specify the copy ratio as a percentage to reduce or enlarge copies Press the or button to specify the reduction or enlargement ratio 25 400 Press and hold down the or button to quickly advance through the ratios A 125 FIT TO PAGE The machine automatically reduces or enlarges the image to fit the page size Proceed to step 4 46 ...

Page 47: ...he document size may not be detected correctly depending on the original In this case choose ZOOM or PRESET RATIO 3Finalize the settings 1 Press the OK button The LCD returns to the copy standby mode 4Start copying See Start copying 47 ...

Page 48: ... of the page size media type and image quality are retained even if the machine is turned off ENLARGE REDUCE Select the reduction enlargement method See Reducing or Enlarging a Copy PRESET RATIO ZOOM FIT TO PAGE PAGE SIZE Select the page size of the loaded paper 8 5 x11 A4 B5 A5 4 x6 5 x7 CREDIT CARD SIZE Note Some of these are not available depending on the country or region of purchase MEDIA TYP...

Page 49: ...increase it If you select AUTO ADJUST A A appears on the LCD IMAGE QUALITY Adjust print quality according to the original STANDARD HIGH FAST Note FAST can be selected only when this setting is set to PLAIN PAPER When using FAST if the quality is not as good as expected select STANDARD or HIGH and try copying again Select HIGH to copy in grayscale Grayscale renders tones in a range of grays instead...

Page 50: ...age IMAGE REPEAT Copying Two Pages to Fit onto a Single Page 2 ON 1 Copying Four Pages to Fit onto a Single Page 4 ON 1 1Prepare for copying 1 Turn on the machine 2 Press the COPY button 3 Load paper See Loading Printing Paper 4 Load the original on the Platen Glass Note For details on the types and conditions of originals which you can copy see Loading Original Documents 2Select the copy menu 1 P...

Page 51: ...nal document such as books you can copy without black margins around the image Using this function you can reduce unnecessary ink consumption 1Press the or button to select FRAME ERASE then press the OK button 2Press the or button or the Numeric buttons to specify the number of copies 3Adjust the settings for your document as necessary See Changing the Copy Settings 4Press the Color button for col...

Page 52: ... may cause slight cropping Copying on Stickers STICKER COPY You can easily make 16 stickers from 4 x 6 101 6 x 152 4 mm photos or graphics using Canon sticker paper A Platen Glass Place document face down B 16 stickers 1Press the or button to select STICKER COPY then press the OK button 2Make sure that 4 x 4 is selected then press the OK button Note You can only select 4 x 4 though other layouts a...

Page 53: ...ted that cannot be used in borderless copying the LCD displays the following message Press the or button to select the page size then press the OK button 8 5x11 A4 4x6 5x7 C CARD Press the or button to select the media type then press the OK button PHOTO PRO PHOTO PLUS MATT PHOTO GLOSSY 2Press the or button or the Numeric buttons to specify the number of copies 3Adjust the settings for your docume...

Page 54: ... to automatically select the number of times it repeats the image or you can specify the number 1Press the or button to select IMAGE REPEAT then press the OK button 2Press the or button to select AUTO or MANUAL then press the OK button If you selected AUTO proceed to step 5 If you selected MANUAL proceed to step 3 3Press the or button to set the vertical repeats then press the OK button 4Press the...

Page 55: ...T CARD SIZE cannot be selected for the paper FIT TO PAGE cannot be selected for the enlargement reduction ratio Copying Two Pages to Fit onto a Single Page 2 ON 1 You can copy two original pages A B onto a single sheet of paper C by reducing each image 1Press the or button to select 2 ON 1 then press the OK button 2Press the or button or the Numeric buttons to specify the number of copies 3Adjust ...

Page 56: ... first operation If you do not need more scanning press the OK button Note If MEMORY IS FULL appears on the LCD when scanning set the image quality to STANDARD and try copying If the problem is not resolved set the print quality to FAST and try copying again Copying Four Pages to Fit onto a Single Page 4 ON 1 You can copy four original pages onto a single sheet of paper by reducing each image Four...

Page 57: ...olor copying or press the Black button for black white copying When each sheet from the first to third sheet of document finishes to be scanned the message below is displayed If you have another sheet of document to scan load it on the Platen Glass and press the same button the Black or Color button as the first operation If you do not need more scanning press the OK button Note If MEMORY IS FULL ...

Page 58: ...e PC Photo Printing Guide on screen manual Depending on your application program operations may differ For details refer to the instruction manual of your application The steps described in this section are for printing in Windows Vista If your machine is connected to a computer you can send faxes using the fax driver from any application that has a printing function For details refer to the FAX D...

Page 59: ...ze to the same size or otherwise use Scaled Printing or Fit to Page Printing For details refer to the PC Printing Guide on screen manual For details on the printer driver functions click Help or Instructions to view the online help or the PC Printing Guide on screen manual Instructions is displayed on the Main and Maintenance sheets when the on screen manuals are installed on your computer To disp...

Page 60: ...ed Follow the on screen instructions if the message is displayed To cancel a print job in progress press the Stop Reset button on the machine or click Cancel Printing on the printer status monitor To display the printer status monitor click Canon XXX Printer where XXX is your machine s name on the taskbar 60 ...

Page 61: ...chine See Loading Printing Paper 2Create a document or open a file to print using an appropriate application software 3Select the page size 1 Select Page Setup on the application software s File menu The Page Setup dialog box opens 2 Make sure that your machine s name is selected in Format for 3 Select the page size of the loaded paper in Paper Size 4 Click OK 4Specify the required settings 1 Sele...

Page 62: ...ts Select when printing documents consisting mainly of graphs and graphics illustrations with strong color definition Printing a composite document Select when printing documents consisting mainly of text Detailed Setting Select to fine tune the Print Quality and Halftoning settings For details on the printer driver functions click on the Quality Media Color Options Special Effects Borderless Prin...

Page 63: ...ng Mac OS X v 10 2 8 click the printer icon in the Dock to start up the Print Center and double click the name of your machine in the Printer List To cancel a print job in progress select the desired document in the list of print jobs and click Delete To temporarily stop a job in progress click Hold To stop all the jobs in the list click Stop Jobs 63 ...

Page 64: ...ftware to convert it to text data Before Scanning Before scanning images confirm the following Are the necessary software MP Drivers and MP Navigator EX installed If the software is not yet installed refer to your setup sheet Does the original to be scanned meet the requirements for an original to be set on the Platen Glass For details see Handling the Original Document Is the machine connected to...

Page 65: ...tings such as the resolution For detailed operations of ScanGear refer to the Scanning Guide on screen manual Besides the above mentioned methods you can use a TWAIN or WIA Windows Vista and Windows XP only compliant application software and the Control Panel Windows Vista and Windows XP only to scan originals with this machine For detailed operations refer to the Scanning Guide on screen manual O...

Page 66: ...fter performing step 4 for the first time In this case specify MP Navigator EX Ver1 0 as the application software to use select Always use this program for this action then click OK From the next time MP Navigator EX is automatically started Computer Preparation for Macintosh Important Make sure that the MP Navigator EX is installed and that the Macintosh is connected to the machine before startin...

Page 67: ...pture and restart it If you are using Mac OS X v 10 2 8 Select Applications on the Go menu then double click the Image Capture icon Select Preferences on the Image Capture menu Select Other in When a scanner button is pressed open Select the Canon Utilities folder in Applications select MP Navigator EX 1 0 then click Open To quit Image Capture select Quit Image Capture on the Image Capture menu 67...

Page 68: ... as well as all documents stored in memory will be lost User data and speed dialing settings are retained If the power disconnects the following will apply You will not be able to send or receive faxes or make copies If a telephone is connected to the machine you can receive voice calls Whether you are able to make voice calls depends on the type of your telephone Methods of Connecting External De...

Page 69: ...urchase a B T adapter to connect as follows Connect the external device line to the B T adapter then connect the B T adapter to the jack Methods of Connecting the Various Lines The following are some basic connection schemes that apply when you are connecting to a non analog telephone line These are examples and are not guaranteed to suit every connecting conditions For details refer to the instru...

Page 70: ...lephone line If you are unsure of your telephone line type contact your telephone company For ISDN Integrated Services Digital Network or xDSL Digital Subscriber Line connections contact the telephone company or service provider to confirm your line type Note This setting may not be available depending on the country or region of purchase You can print the User s data list to check the current set...

Page 71: ...n 4Press the or button to select the telephone line type then press the OK button ROTARY PULSE Suitable for pulse dialing TOUCH TONE Suitable for tone dialing Note You cannot use ROTARY PULSE depending on the country or region of purchase 5Press the Stop Reset button 71 ...

Page 72: ...inal Identification or TTI You can register your TTI in this machine so that the recipient of your fax will know who sent it and when it was sent Below is an example of how your sender information would be printed on a fax sent from the machine A Date and time of transmission B Your fax telephone number You can select FAX or TEL to be printed before the number See TX TERMINAL ID C Your name D Prin...

Page 73: ...n the date format settings see DATE DISPLAY Guidelines for Entering Numbers Letters and Symbols The following characters are assigned to the Numeric buttons Button Uppercase letter mode Lowercase letter mode Number mode 1 1 2 ABCÅÄÁÀÃÂÆÇ abcåäáàãâæç 2 3 DEFËÉÈÊ defëéèê 3 4 GH I Ï Í Ì Î gh i ï í ì î 4 5 JKL jkl 5 6 MNOÑØÖÓÒÕÔ mnoñøöóòõô 6 7 PQRSÞ pqrsþ 7 8 TUVÜÚÙÛ tuvüúùû 8 9 WXYZÝ wxyzý 9 0 0 SP _...

Page 74: ...In number mode press the button once To delete a character 1 Press the button To delete an entire entry 1 Press and hold the button Entering the Date and Time Note When the machine is connected to a computer with the MP Drivers installed the date and time setting will be copied from the computer to the machine As long as the date and time is set accurately on your computer you do not need to set i...

Page 75: ...e formats of date are available For details on the date format settings see DATE DISPLAY 4Press the Stop Reset button Registering Your Fax Telephone Number and Name Sender Information 1Press the FAX button then press the Menu button 2Press the or button to select USER SETTINGS then press the OK button 3Press the or button to select UNIT TEL NUMBER then press the OK button 4Press the Numeric button...

Page 76: ... for Entering Numbers Letters and Symbols 7Press the Stop Reset button Note You can print the User s data list to confirm the sender information you have registered See User s Data List Setting Daylight Saving Time Summer Time Some countries adopt the daylight saving time summer time system that shifts the clock time forward or back at certain periods of the year You can set the machine to automat...

Page 77: ... to select ON or OFF then press the OK button If you select OFF go to step 7 If you select ON go to step 5 5Set the date and time that summer time stars 1 Press the OK button two times 2 Press the or button to select the month when summer time starts then press the OK button two times 3 Press the or button to select the week when summer time starts then press the OK button two times 4 Press the or...

Page 78: ...nth when summer time ends then press the OK button two times 2 Press the or button to select the week when summer time ends then press the OK button two times 3 Press the or button to select the day of the week when summer time ends then press the OK button two times 4 Press the Numeric buttons to enter the time in 24 hour format when summer time ends then press the OK button Precede single digit ...

Page 79: ... coded speed dialing Note For a list of the recipients you have registered print the coded speed dialing list See Printing a List of the Registered Destination 1Press the FAX button then press the Menu button 2Press the or button to select CODED DIAL REGIST then press the OK button 3Press the or button to select a coded speed dialing code 00 19 then press the OK button two times 4Press the Numeric...

Page 80: ...rom step 3 If not go to step 6 Note For details on how to enter or delete characters see Guidelines for Entering Numbers Letters and Symbols 6Press the Stop Reset button Changing or Deleting a Registered Information To Change a Registered Number or Name 1Follow the procedures from step 1 to 3 under Registering Coded Speed Dialing 2Press and hold the button to delete the registered number 3Press th...

Page 81: ...when you delete the number Printing a List of the Registered Destination You can print a list of the recipients registered for coded speed dialing You may want to keep the list near the machine to refer to it when dialing 1Press the FAX button then press the Menu button 2Press the or button to select PRNT REPORT LIST then press the OK button 3Press the or button to select SPEED DIAL LIST 4Press th...

Page 82: ...YES Prints the list with the destination name DESTINATION ID in alphabetical order NO Prints the list with the registered entries in numerical order 82 ...

Page 83: ... Platen Glass and press the Color or Black button 2 After scanning all pages of the original press the OK button to send the fax Before Sending Faxes Adjusting the Scan Contrast or the Image Quality Fax Resolution Adjusting the Scan Contrast Contrast is the degree of difference between light and dark Increasing the scan contrast setting further blackens dark areas and whitens bright areas whereas ...

Page 84: ...t the image quality according to the type of document you are sending 1 Press the FAX button then press the FAX Quality button two times 2 Press the or button to select the resolution STANDARD Suitable for text only documents FINE Suitable for fine print documents PHOTO Suitable for photographs 3 Press the OK button Sending Faxes This section describes methods of sending faxes and dialing function...

Page 85: ...r details on how to use coded speed dialing see Dialing the Coded Speed Dial 2 Press the Color button for color sending or the Black button for black white sending 3 When the following message is displayed load the next page on the Platen Glass If you have only one page of document to scan go to step 6 4 Press the same button as you pressed in step 2 5 Repeat steps 3 and 4 to scan in all pages of ...

Page 86: ...n then follow the instructions on the LCD Dialing the Coded Speed Dial 1Prepare for faxing See Prepare for faxing 2Press the Coded Dial button 3Press the Numeric buttons to enter the two digit code 00 19 assigned to the number you want to dial 4Press the Color button for color sending or the Black button for black white sending Important Color sending is available only when the recipient s fax mac...

Page 87: ...AX SETTINGS Note The range of values you can set for the automatic redialing settings varies depending on the country or region of purchase To cancel automatic redialing while redialing is in progress press the Stop Reset button then follow the instructions on the LCD To cancel automatic redialing when redialing is standing by delete the unsent document from the machine s memory For details see Pr...

Page 88: ...is machine is set to send receive faxes in ECM Error Correction Mode ECM automatically corrects errors caused by connection troubles cross checking the sending and receiving conditions at the sending and receiving ends Note If the sender s or receiver s fax is not ECM compatible the fax will be sent received in the standard mode You can disable ECM sending receiving See ECM TX and ECM RX If ECM se...

Page 89: ...iving press the Stop Reset button and follow any instructions on the LCD Selecting the Receive Mode Select the receive mode according to your needs When you have a dedicated telephone line for fax use only Select FAX ONLY MODE When you are using a single telephone line for faxes and voice calls If you receive mainly voice calls and sometimes faxes select TEL PRIORITY MODE If you receive mainly fax...

Page 90: ...ne If You Want to Receive Only Faxes Automatically with the Machine or Have a Dedicated Telephone Line for Fax Use Only Select FAX ONLY MODE A Incoming call B Receives faxes automatically Note You will not be able to answer the call If You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently Select TEL PRIORITY MODE 90 ...

Page 91: ...FAX button then press the Color or Black button Note If the machine is located away from the telephone pick up the handset and dial 25 the remote receiving ID to receive faxes remote reception See Remote Receiving D When the answering machine responds If it is a voice call the answering machine responds to the call If it is a fax call the machine receives the fax automatically 91 ...

Page 92: ...der FAX SETTINGS to ON and then specify the automatic reception start time See MAN AUTO SWITCH If you have subscribed to Duplex Ringing service in Hong Kong the machine will receive faxes automatically even if you set the receiving mode of the machine to TEL PRIORITY MODE If You Are Using a Single Telephone Line for Faxes and Voice Calls and Want to Receive Faxes Automatically Select FAX PRIORITY ...

Page 93: ... a call is a fax or a voice call The time the machine rings when the call was a voice call Whether or not the machine receives the fax after the specified ring time has elapsed If You Subscribe to a Distinctive Ring Pattern Detection DRPD Service with Your Telephone Company US and Canada only Select DRPD A Incoming call B Voice call The telephone will ring Pick up the handset to answer the call C ...

Page 94: ...gion of purchase A Incoming call B Voice call The telephone will ring Pick up the handset to answer the call C Fax The fax is received automatically when the machine detects the registered fax ring pattern Note The name of this service varies depending upon a country To use this feature you need to subscribe to a compatible service provided by your telephone company Contact your telephone company ...

Page 95: ...e mode is TEL PRIORITY MODE FAX 1ST The receive mode is FAX PRIORITY MODE DRPD The receive mode is DRPD NET SW The receive mode is NETWORK SWITCH Changing the Print Settings Load A4 Letter or Legal sized plain paper in the Rear Tray to print the fax Important If paper of size other than A4 Letter or Legal is loaded the received faxes will not be printed and RECEIVED IN MEMORY is displayed Replace ...

Page 96: ...button 4Press the or button to select PLAIN PAPER Note If the paper is set to a size other than A4 8 5 x 11 or 8 5 x 14 or if it is set to a type other than PLAIN PAPER the received faxes will not be printed and RECEIVED IN MEMORY is displayed Correct the paper size and type and then press the OK button 5Press the OK button Setting the Number of Rings for Fax Calls When FAX ONLY MODE FAX PRIORITY ...

Page 97: ...e can store up to approximately 50 pages of faxes in memory If the memory becomes full the machine cannot receive any more faxes Print or delete the documents stored in memory and then contact the sender and have him her resend them When using ITU T No 1 chart Standard mode Remote Receiving If the machine is located away from the telephone pick up the handset and dial 25 the remote receiving ID to...

Page 98: ...98 ...

Page 99: ...ransaction mode recipient number of pages date and transmission time of each document When printing or deleting documents in memory specify a document by its transaction number 1Press the FAX button then press the Menu button 2Press the or button to select MEMORY REFERENCE 3Press the OK button two times The memory list is printed Note If there are no documents stored in memory NO DOC IN MEMORY is ...

Page 100: ...st page only or press the button to select NO to print all pages of the document 5 Press the OK button Note If you have canceled receiving a fax in progress by pressing the Stop Reset button the fax may be printed after the selected document 6 To print another document return to step 2 or to finish printing go to step 5 If you select DELETE DOCUMENT 1 Press the OK button 2 Press the or button to s...

Page 101: ...o cancel printing of a fax When selecting a document in memory to be printed or deleted you can check its details on the LCD as follows A Transaction number TX RX NO A transaction number from 0001 to 4999 indicates a document being sent A transaction number from 5001 to 9999 indicates a document being received B Marks before the transaction number No mark indicates a black white document indicates...

Page 102: ...Note If you are unsure of the transaction number print the memory list See Printing a List of Documents in Memory 102 ...

Page 103: ...ormation See User s Data List Memory list Lists the documents currently stored in the machine s memory See Document Stored in Memory TX Transmission report Confirms whether a transmission was completed successfully If enabled prints after each fax transmission See TX Report RX Reception report Confirms whether a reception was completed successfully If enabled prints after each fax reception See RX...

Page 104: ...the User s Data List 1Press the FAX button then press the Menu button 2Press the or button to select PRNT REPORT LIST then press the OK button 3Press the or button to select USER S DATA LIST then press the OK button The User s data list is printed Other Lists TX Report The machine can print a TX transmission report after sending a document confirming whether the transmission was completed successf...

Page 105: ... whether the reception was completed successfully You can set the machine to print every time it receives a document or only when an error occurs Alternatively you can disable printing of the report Note For details on the RX report setting see RX REPORT The default setting is DO NOT PRINT 105 ...

Page 106: ...led properly See Replacing FINE Cartridges Make sure that the orange protective tape is removed from the bottom of a FINE Cartridge If the error message is displayed on the LCD see An Error Message Is Displayed on the LCD Increase the Print Quality setting in the printer driver settings Refer to the PC Printing Guide on screen manual Step 1 See Printing the Nozzle Check Pattern If lines are missin...

Page 107: ...Note If the straight line is misaligned or the Print Head position is misaligned align the Print Head position See Aligning Print Head on the Machine 107 ...

Page 108: ...e rounded indent beside the Paper Output Tray and open it gently 2 Open up and set the Output Tray Extension completely by pressing down the hollow on its front side 3 Set the Paper Thickness Lever to the left See Paper Thickness Lever 3Print the nozzle check pattern 1 Press the Menu button repeatedly until MAINTENANCE appears 2 Press the or button to select NOZZLE CHECK then press the OK button T...

Page 109: ...ning amount of ink is insufficient See Replacing a FINE Cartridge 1Check the nozzle check pattern you printed 1 If lines of this pattern are missing the print head nozzles need cleaning Example When lines are missing Black ink 2 If these patterns have white streaks the print head nozzles need cleaning Example When white streaks appear Color ink 2When cleaning is necessary perform Print Head Cleani...

Page 110: ...Head Cleaning 1 Press the Menu button repeatedly until MAINTENANCE appears 2 Press the or button to select CLEANING then press the OK button Print Head Cleaning starts Do not perform any other operations until Print Head Cleaning finishes This takes about 50 seconds 3Confirm the condition of the Print Head When Print Head Cleaning finishes the LCD returns to the standby mode Print the nozzle check...

Page 111: ...aning 1 Press the Menu button repeatedly until MAINTENANCE appears 2 Press the or button to select DEEP CLEANING then press the OK button Print Head Deep Cleaning starts Do not perform any other operations until Print Head Deep Cleaning finishes This takes about one minute 3Confirm the condition of the Print Head 1 Print the nozzle check pattern to check the print head condition See Printing the N...

Page 112: ...n completely by pressing down the hollow on its front side 3 Set the Paper Thickness Lever to the left See Paper Thickness Lever 3Print the print head alignment pattern 1 Press the Menu button repeatedly until MAINTENANCE appears 2 Press the or button to select ALIGN PRINT HEAD then press the OK button The print head alignment pattern is printed Note If you select HEAD ALIGN PRINT the machine exit...

Page 113: ...e streaks D More noticeable horizontal white streaks 2 Repeat the procedure until you finish inputting the pattern number for column L 3 Confirm the displayed message and press the OK button The second pattern is printed 4 Check the printed patterns and press the or button to select the number of the pattern in column M that has the least noticeable streaks then press the OK button In the same way...

Page 114: ... 5 Repeat the procedure until you finish inputting the pattern number for column R 114 ...

Page 115: ...ont side 3 Set the Paper Thickness Lever to the left See Paper Thickness Lever 3Print the print head alignment pattern 1 Open the printer properties dialog box See Opening the Printer Properties Dialog Box Directly from Control Panel 2 Click the Maintenance tab and then Print Head Alignment 3 Confirm the displayed message and click Print Head Alignment The print head alignment pattern is printed 4...

Page 116: ...Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable white streaks A Less noticeable vertical white streaks 116 ...

Page 117: ...then click OK 3 When the confirmation message is displayed click OK The second pattern is printed 4 Check the printed patterns and select the number of the pattern in column M that has the least noticeable streaks In the same way in step 1 select the number 5 Repeat the procedure until you finish inputting the pattern number for column R then click OK 6 When the confirmation message is displayed c...

Page 118: ...its front side 3 Set the Paper Thickness Lever to the left See Paper Thickness Lever 3Print the print head alignment pattern 1 Open the Canon IJ Printer Utility dialog box See Opening the Canon IJ Printer Utility Macintosh 2 Select Test Print in the pop up menu 3 Click Print Head Alignment 4 Confirm the displayed message and click Print Head Alignment The print head alignment pattern is printed 4A...

Page 119: ...Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable white streaks 119 ...

Page 120: ...al white streaks 2 Repeat the procedure until you finish inputting the pattern number for column L then click Send 3 Confirm the displayed message and click OK The second pattern is printed 4 Check the printed patterns and select the number of the pattern in column M that has the least noticeable streaks In the same way in step 1 select the number 120 ...

Page 121: ... 5 Repeat the procedure until you finish inputting the pattern number for column R then click Send 121 ...

Page 122: ... the wrong type of FINE Cartridge is used For information on compatible FINE Cartridges refer to the back cover of the Quick Start Guide Getting the Ink Status Information You can confirm the status of FINE Cartridges in the following ways With the LCD of this Machine With the Computer Screen Note The ink level detector is mounted on the machine to detect the remaining ink level The machine consid...

Page 123: ...d on the LCD and take appropriate action Ink may have run out See CHECK INK U162 in An Error Message Is Displayed on the LCD and take appropriate action The function for detecting the remaining ink level is disabled The statuses of a Color and Black FINE Cartridges may not be the same This message is displayed on the following occasions We recommend that you replace the FINE Cartridge promptly Ink...

Page 124: ...dows and Canon IJ Printer Utility Macintosh A Confirm whether any symbols are displayed here Ink is low You can continue printing for a while but we recommend you to have a new FINE Cartridge available Ink has run out See CHECK INK U163 in An Error Message Is Displayed on the LCD and take appropriate action Ink may have run out See CHECK INK U162 in An Error Message Is Displayed on the LCD and tak...

Page 125: ...FINE Cartridge information click the Ink Details menu Note You can also display the printer status monitor by clicking Canon XXX Printer where XXX is your machine s name which appears on the taskbar during printing 1Open the Canon IJ Printer Utility See Opening the Canon IJ Printer Utility Macintosh 2Select Ink Level Information in the pop up menu To confirm the FINE Cartridge information click In...

Page 126: ...he machine with FINE Cartridges removed Replace empty cartridges with new ones If you insert FINE Cartridges that has been removed once the machine may not print out properly due to some reasons such as clogging of the nozzles Furthermore with such cartridges the Low Ink Warning may not be displayed properly Once a FINE Cartridge has been installed do not remove it from the machine and leave it ou...

Page 127: ...and the machine cannot print For information on how to configure this setting refer to the PC Printing Guide on screen manual Color ink may be consumed even when printing a black and white document or when black and white printing is specified Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning which may be necessary to maintain the machine s performance 1Make sure that ...

Page 128: ...Remove the empty FINE Cartridge 1 Push down the FINE Cartridge 2 Remove the FINE Cartridge Important Handle FINE Cartridges carefully to avoid staining clothing or the surrounding area Discard empty FINE Cartridges according to the local laws and regulations regarding disposal of consumables 3Prepare the replacement FINE cartridge 1 Unpack a new FINE Cartridge and remove the orange protective tape...

Page 129: ... to stain your clothes and hands with ink on the removed protective tape 4Install the FINE Cartridge 1 Insert a new FINE Cartridge all the way into the appropriate slot The Black FINE Cartridge should be installed into the left slot and the Color FINE Cartridge should be into the right slot 2 Push up the FINE Cartridge until it clicks into place Important The machine cannot be used unless both the...

Page 130: ... Cover is closed see An Error Message Is Displayed on the LCD When you start printing after replacing the FINE Cartridge Print Head Cleaning is performed automatically Do not perform any other operations until Print Head Cleaning finishes If the straight line is misaligned or the Print Head position is misaligned align the Print Head position See Aligning Print Head on the Machine 130 ...

Page 131: ... using a power outlet strip you can switch it off instead When you press the ON OFF button to turn off the machine the machine automatically puts a protective cap on the Print Head to prevent the ink from drying If you remove the power cord or switch off the power outlet strip before the Power lamp goes out this capping will not be done properly causing the Print Head to dry and clog When You Are ...

Page 132: ...132 ...

Page 133: ...surface Cleaning the Exterior of the Machine Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine Important When cleaning the exterior of the machine do not use tissue paper rough textured cloth or similar materials as this may scratch the surface Never use neutral detergent or volatile liquids such as thinners benzene acetone or any other chemical cleane...

Page 134: ...e paper feed roller will wear the roller so perform this only when necessary 1Make sure that the machine is turned on and then remove any paper from the Rear Tray 2Clean the paper feed roller 1 Press the Menu button repeatedly until MAINTENANCE appears 2 Press the or button to select ROLLER CLEANING then press the OK button The paper feed roller will rotate as it is cleaned 3Repeat step 2 twice 4O...

Page 135: ...tened cotton swab or the like Rotate the roller A manually as you clean it Do not touch the roller with your fingers rotate it with the cotton swab If this does not solve the problem contact your Canon service representative Cleaning the Inside of the Machine Bottom Plate Cleaning This section describes how to clean the inside of the machine If the inside of the machine becomes dirty printed paper...

Page 136: ...See Paper Thickness Lever A Load the paper after unfolding it 5Perform bottom plate cleaning 1 Press the Menu button repeatedly until MAINTENANCE appears 2 Press the or button to select BOTTOM CLEANING then press the OK button The paper cleans the inside of the machine as it feeds through the machine Check the folded part of the ejected paper If it is smudged with ink perform Bottom Plate Cleaning...

Page 137: ...piece of paper Cleaning the Protrusions Inside the Machine If protrusions inside the machine are stained wipe off any ink from the protrusions using a cotton swab or the like Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine 137 ...

Page 138: ...EIVE MODE SET FAX PRIORITY MODE Selects FAX PRIORITY MODE receive mode FAX ONLY MODE Selects FAX ONLY MODE receive mode DRPD Selects DRPD receive mode This setting is only available in US and Canada NETWORK SWITCH Selects NETWORK SWITCH receive mode This setting may not be available depending on the country or region of purchase TEL PRIORITY MODE Selects TEL PRIORITY MODE receive mode MEMORY REFER...

Page 139: ...d speed dialing PRINT BY NAME You can select the order of the destination numbers and names printed in the list Select YES to print the list with the destination names in alphabetical order Select NO to print the list with the numerical order 00 19 in ascending order USER S DATA LIST Lists the current settings of the machine and the registered sender information MEMORY LIST Lists the documents cur...

Page 140: ...s the date and time that summer time ends SET MONTH Specify the month SET WEEK Specify the week SET DAY OF WEEK Specify the day of the week SET SHIFT TIME Specify the 24 hours UNIT TEL NUMBER Registers your fax telephone number printed on sent faxes UNIT NAME Registers your name printed on sent faxes TX TERMINAL ID Prints sender information at the top of each fax you send The ON OFF setting may be...

Page 141: ...he country or region of purchase ACTIVITY REPORT Sets whether to print the Activity report automatically after every 20 transactions TX SETTINGS ECM TX Enables disables Error Correction Mode ECM sending PAUSE TIME Selects the pause length when you press the Redial Pause button AUTO REDIAL Enables disables automatic redialing REDIAL TIMES If you select ON as AUTO REDIAL enables setting the number o...

Page 142: ...NO INK If you select ON as AUTO PRINT RX you can sets whether the machine automatically prints the received fax when the ink is low or has run out Select OFF to store the received fax in memory when the ink is low or has run out Select ON to print the received fax regardless of the remaining ink level ECM RX Enables disables Error Correction Mode ECM during reception FAX PRIORITY MODE If you selec...

Page 143: ...OUBLE RING SHORT SHORT LONG SHORT LONG SHORT or OTHER RING TYPE 5Press the Stop Reset button Setting ends and the fax returns to standby mode RING COUNT Selects the number of rings for fax calls MAN AUTO SWITCH If you select TEL PRIORITY MODE as the receive mode enables disables the machine to switch to fax receive mode after ringing for a specified length of time RX START TIME If you select ON as...

Page 144: ... RX START SPEED Selects the speed at which the machine starts receiving RX REPORT Enables disables automatic printing of a reception report after receiving If you select PRINT ERROR ONLY or PRINT FOR EACH RX prints a reception report only when a print error occurred or every time you receive a fax 144 ...

Page 145: ...DEVICE SETTINGS appears 2 Press the or button to select PRINT SETTINGS then press the OK button 3 Press the or button to select EXTENDED AMOUNT then press the OK button 3Change the settings 1 Press the or button to select SMALL or LARGE then press the OK button PRINT SETTINGS EXTENDED AMOUNT Selects the amount of image that extends off the paper when printing in borderless SMALL LARGE Note If prin...

Page 146: ... setting may not be available depending on the country or region of purchase LANGUAGE SETTING Changes the language for LCD messages and menus JAPANESE ENGLISH GERMAN FRENCH ITALIAN SPANISH DUTCH PORTUGUESE NORWEGIAN SWEDISH DANISH FINNISH RUSSIAN CZECH HUNGARIAN POLISH SLOVENE TURKISH QUIET MODE Enables this function on the machine if you want to reduce the operating noise such as when printing at...

Page 147: ...canning or printing from the computer can also be reduced To reduce these noises you need to configure the settings on the computer For the noises while scanning refer to the Scanning Guide on screen manual For the noises while printing from the computer refer to the PC Printing Guide on screen manual RESTORE DEFAULT Reverts all settings you made to the machine since purchase back to default Howev...

Page 148: ...Occurs When the Machine Is Connected to a Computer When an error occurs in printing such as the machine is out of paper or paper is jammed a troubleshooting message is displayed automatically Take the appropriate action described in the message The message may vary depending on the version of your Windows operating system 148 ...

Page 149: ...be compatible with this machine Install the appropriate FINE Cartridge See Replacing a FINE Cartridge CHECK INK U150 The FINE Cartridge may not be installed properly Open the Scanning Unit Printer Cover and install the FINE Cartridge properly If the error is not resolved the FINE Cartridge may be damaged Contact your Canon service representative CHECK INK U162 Ink may have run out The function for...

Page 150: ...OK button to cancel the error so you can continue printing However because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced you are recommended to contact your Canon service representative as early as possible You will need to replace a particular part of the machine INCOMPATIBLE CAMERA A communication time out occurs if an operation takes t...

Page 151: ...s not resolved contact your Canon service representative LOAD PAPER Reload the paper correctly and press the OK button Note Pressing the Stop Reset button also enables you to resolve the error when sending faxes before printing out received data After you press the Stop Reset button to resolve the error ensure to press the FAX button in order to print out data remained in memory PAPER JAMMED If pa...

Page 152: ...ax number dialed was incorrect Check the fax number and dial again The recipient s fax machine is not working Contact the recipient and have them check their fax machine The recipient is not using a G3 machine Contact the recipient and ask them to send or receive the document using a G3 machine The touch tone rotary pulse setting on your machine is incorrect Set the machine to the setting that mat...

Page 153: ... registered Register the coded speed dialing code RECEIVED IN MEMORY If the machine receives a fax under one of the following conditions the machine will not be able to print the received fax and will store it in its memory When the problem is resolved as described the fax stored in memory is printed automatically Ink is low or has run out while receiving a fax replace the FINE Cartridge See Repla...

Page 154: ... Reset button to cancel the transmission If required try sending or receiving again TX RX NO nnnn When the machine sends or receives a fax it assigns a unique identification number nnnn Write the number down if you will need it later 154 ...

Page 155: ...ode If the Power lamp is off The machine is not powered on Connect the power cord and press the ON OFF button The machine will power on and the LCD will display a message If the Power lamp is lit The LCD may be in the screen saver mode On the Operation Panel press a button other than the ON OFF button 155 ...

Page 156: ...y to select the rightmost menu 5 Press the button once then press the OK button 6 Press the button repeatedly to select the leftmost language 7 Press the button the number of times in the following table according to your desired language JAPANESE 0 time ENGLISH 1 time GERMAN 2 times FRENCH 3 times ITALIAN 4 times SPANISH 5 times DUTCH 6 times PORTUGUESE 7 times NORWEGIAN 8 times SWEDISH 9 times D...

Page 157: ... 8 Press the OK button The desired language is displayed on the LCD 9 Press the Stop Reset button 157 ...

Page 158: ...n the Printer Connection screen 2 Click Start Over on the Installation Failure screen 3 Click Back on the screen that appears next 4 Click Exit on the PIXMA XXX screen where XXX is your machine s name then remove the CD ROM 5 Turn the machine off 6 Restart your computer 7 Make sure you have no application software running including anti virus software 8 Follow the procedure described in your setup...

Page 159: ... CD ROM icon is not displayed restart your computer If the CD ROM icon is still not displayed try different disks and see if they are displayed If other disks are displayed there is a problem with the Setup CD ROM Contact your Canon service representative Installation procedure not followed correctly Follow the procedure described in your setup sheet for proper installation If the MP Drivers were ...

Page 160: ...160 ...

Page 161: ...onnection The USB port on your computer supports USB 2 0 Hi Speed connection The USB cable and the USB hub if you are using one support USB 2 0 Hi Speed connection Be sure to use a certified USB 2 0 Hi Speed cable We recommend the cable to be no longer than around 10 feet 3 meters The operating system of your computer supports USB 2 0 Hi Speed connection Obtain and install the latest update for yo...

Page 162: ... Message Is Displayed Cause Action Your system environment is not fully compatible with USB 2 0 Hi Speed Your system environment is not compatible with USB 2 0 See Printing Speed Is Slow USB 2 0 Hi Speed Connection Does Not Work 162 ...

Page 163: ...e print quality setting and try printing again When printing from a PictBridge compliant device set the print quality setting by using the Operation Panel on the machine You cannot make this setting from a PictBridge compliant device The method to confirm the paper and print quality settings differs depending on what you do with your machine To copy by operating the machine Confirm by using the Op...

Page 164: ...the printer properties dialog box In Macintosh select Special Effects in the pop up menu in the Print dialog box and then select Vivid Photo When performing direct printing Select VIVID ON in the print settings FINE Cartridge is not installed properly Remove the FINE Cartridge once then reinstall it Print Head Nozzles are clogged Print the nozzle check pattern and check if there is ink left For de...

Page 165: ...screen Printing Does Not Start Printing Is Blurred Colors Are Wrong Straight Lines Are Misaligned Cause Action FINE Cartridge is not installed properly There is no ink left Remove the FINE Cartridge then reinstall it Small dusts may be stuck between the contact points In this case the print result may be improved by reinstalling the FINE Cartridge Also check that the protective tape A is removed 1...

Page 166: ...tible Media Types Depending on the printing content the printing surface may become scratched even for the types of paper to set the lever to the left In this case set the Paper Thickness Lever to the right Reset the Paper Thickness Lever to the left when you finish printing If the lever is not set back to the left the inside of the machine is more likely to get dirty due to the wider clearance be...

Page 167: ... margin function fine lines may not be printed Try thickening the lines in the document White Streaks Cause Action Print Head nozzles are clogged See When Printing Becomes Faint or Colors Are Incorrect and perform any necessary maintenance operation FINE Cartridge is not installed properly There is no ink left Remove the FINE Cartridge then reinstall it Small dusts may be stuck between the contact...

Page 168: ...lain paper to print images with high intensity the paper may absorb too much ink and become wavy causing paper abrasion When printing from your computer Reduce the Intensity setting in the printer driver and try printing again 1 Open the printer properties dialog box See Opening the Printer Properties Dialog Box from Your Application Program 2 On the Main sheet select Manual for Color Intensity an...

Page 169: ...pen the printer properties dialog box See Opening the Printer Properties Dialog Box Directly from Control Panel 3 Click the Maintenance tab and then Custom Settings 4 Drag the Ink Drying Wait Time slide bar to set the wait time and then click Send 5 Confirm the message and click OK 1 Make sure that the machine is turned on 2 Open the Canon IJ Printer Utility See Opening the Canon IJ Printer Utilit...

Page 170: ...late Cleaning Note To prevent the inside of the machine from getting stained set the page size correctly Printed paper is taking long to dry When printing documents such as photos which takes longer to dry the next sheet may be fed before the previous one has dried Either remove each printed sheet from the Paper Output Tray as soon as it is printed or specify the Ink Drying Wait Time so that the m...

Page 171: ...u are printing on is not too thick or curled See General Information When performing Borderless Printing print quality may be reduced at the top and bottom edges of the paper Make sure that the paper you are using is suitable for Borderless Printing For details see Printing Area Paper is curled For Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded in...

Page 172: ...Paper Thickness Lever setting Adjust the position of the Paper Thickness Lever according to the type of paper you are printing on See Compatible Media Types Depending on the printing content the printing surface may become scratched even for the types of paper to set the lever to the left In this case set the Paper Thickness Lever to the right Reset the Paper Thickness Lever to the left when you f...

Page 173: ...sity and then click Set 3 Drag the Intensity slide bar to adjust the intensity 1 Open the Print dialog box See Opening the Print Dialog Box 2 Select Color Options in the pop up menu 3 Drag the Intensity slide bar to set the intensity When copying See Changing the Copy Settings and reduce the INTENSITY setting Then try printing again Printing beyond the recommended printing area If you are printing...

Page 174: ... See When Printing Becomes Faint or Colors Are Incorrect and perform any necessary maintenance operations Print Head is misaligned See Aligning Print Head on the Machine to perform Print Head Alignment using the Operation Panel 174 ...

Page 175: ...lass the side to be copied should be face down The original document is a printout from this machine Print quality may be reduced if you copy a printout Instead of copying a printout print the original directly either from the digital camera or your computer The Platen Glass or the inner side of the Document Cover is dirty Clean the Platen Glass or the inner side of the Document Cover See Cleaning...

Page 176: ... tab and then View Printer Status The printer status monitor is displayed 3 Click Display Print Queue 4 Select Cancel All Documents on the Printer menu You may not be able to select this depending on the privileges of the account 5 When the confirmation message is displayed click Yes The print jobs are deleted 1 Click the printer icon in the Dock to display the list of print jobs in progress In Ma...

Page 177: ...hine directly to the computer and try printing again If printing starts normally there is a problem with the relay device Consult the reseller of the relay device for details There could also be a problem with the USB cable Replace the USB cable and try printing again Your machine is not selected in the printer driver The machine will not print properly if you are using a driver for a different pr...

Page 178: ...ine has been printing continuously for a long time If the machine has been printing continuously for a long time the Print Head may overheat To protect the Print Head the machine may stop printing at a line break for a period of time and then resume printing In this case interrupt your print session at a convenient time and turn the machine off for at least 15 minutes Additionally if the machine h...

Page 179: ...u are printing a document with a large printing area or printing multiple copies of a document printing may pause to allow the ink to dry Machine Moves But Ink Is Not Ejected Cause Action Print Head nozzles are clogged See When Printing Becomes Faint or Colors Are Incorrect and perform any necessary maintenance operation FINE Cartridge is not installed properly There is no ink left Remove the FINE...

Page 180: ...e PC Printing Guide on screen manual for the printer driver setting or see DEVICE SETTINGS for the machine setting Print quality is set too high Increase the printing speed setting in the printer driver Setting to prioritize speed makes printing faster 1 Open the printer properties dialog box See Opening the Printer Properties Dialog Box from Your Application Program 2 On the Main sheet select Fas...

Page 181: ...ine on While the Power lamp is flashing green the machine is initializing Wait until the Power lamp stops flashing and remains lit green and then open the Scanning Unit Printer Cover again An error has occurred on the machine Close the Scanning Unit Printer Cover follow the directions displayed in the error message to resolve the error and then reopen it See An Error Message Is Displayed on the LC...

Page 182: ...ing Unit Printer Cover wait a while then reopen it If the machine has been printing continuously for a long time the Print Head will overheat and the machine stops printing temporarily to protect the Print Head In this case close the Scanning Unit Printer Cover for a while then reopen it to move the FINE Cartridge Holder to the left 182 ...

Page 183: ...er in portrait orientation in the Rear Tray regardless of the printing orientation Load the paper with the print side facing UP Align the paper stack against the right side of the Rear Tray and slide the Paper Guide so that it just touches the left edge of the stack For details on loading paper see Loading Paper Too much paper loaded Make sure that the paper stack does not exceed the load limit Ho...

Page 184: ... Loading Envelopes and prepare the envelopes before printing Once you have prepared the envelopes load them in the machine in portrait orientation If the envelopes are placed in landscape orientation they will not feed properly Set the Paper Thickness Lever to the right 184 ...

Page 185: ...and remove it Be careful not to touch the components inside the machine After removing all paper close the Scanning Unit Printer Cover and turn it back on If you cannot pull the paper out turn the machine off and turn it back on The paper will be ejected automatically 2 Reload the paper in the machine and press the OK button on the machine If you turned off the machine in step 1 all print jobs in ...

Page 186: ...er jam error continues after removing the paper contact your Canon service representative Landscape credit card sized paper jammed inside the machine Do not load credit card sized paper in landscape orientation Slowly pull out the paper from the Rear Tray and remove it If you cannot remove the jammed paper or the paper jam error continues after removing the paper contact your Canon service represe...

Page 187: ...nts inside the machine The machine may not print out properly if you touch it Writing Error Output Error Communication Error Cause Action The machine is not ready Confirm that the Power lamp is lit green If the Power lamp is off turn the machine on While the Power lamp is flashing green the machine is initializing Wait until the Power lamp stops flashing and remains lit green If the Alarm lamp is ...

Page 188: ...rint to the following port s If the port setting is not correct reinstall the MP Drivers or change the port setting according to the interface you are using The machine is not connected properly Make sure that the USB cable is securely plugged in to the machine and the computer If you are using a relay device such as a USB hub disconnect it connect the machine directly to the computer and try prin...

Page 189: ...ager on the Hardware sheet In Windows 2000 click Control Panel System then Device Manager on the Hardware sheet 2 Double click Universal Serial Bus controllers then USB Printing Support If USB Printing Support is not displayed make sure that the machine and the computer are connected See The machine is not connected properly 3 Click the General tab and make sure that there is no indication of a pr...

Page 190: ... with the relay device Consult the reseller of the relay device for details There could also be a problem with the USB cable Replace the USB cable and try printing again Your machine is not selected in Printer on the Print dialog box Select your machine s name in Printer on the Print dialog box If your machine s name does not appear in Printer follow the procedure below to check that the driver fo...

Page 191: ...ction No response from connected digital camera or video camcorder Connected digital camera or video camcorder is not compatible with this machine See INCOMPATIBLE CAMERA in An Error Message Is Displayed on the LCD Error No 2002 Is Displayed Cause Action PictBridge compliant device is connected via a USB hub See UNSUPPORTED USB HUB in An Error Message Is Displayed on the LCD Other Error Messages 1...

Page 192: ... Could not spool successfully due to insufficient memory Increase available memory by closing other running applications If you still cannot print restart your computer and retry printing Printer driver could not be found Uninstall the MP Drivers according to the procedure described in the PC Printing Guide on screen manual and then reinstall it Could not print Application name File name Try print...

Page 193: ... the Enable Status Monitor is selected on the Option menu of the printer status monitor 1 Open the printer properties dialog box See Opening the Printer Properties Dialog Box Directly from Control Panel 2 On the Maintenance sheet select View Printer Status 3 Select Enable Status Monitor on the Option menu if it is not selected 193 ...

Page 194: ...heir solution also refer to the instruction manual of the device For other troubles on the device contact the manufacturer Error Message On PictBridge Compliant Device Action Printer in use If the machine is printing from the computer or warming up wait until the job ends When it is ready the machine starts printing automatically When printing first after changing the media type the message asking...

Page 195: ... error see CHECK INK U051 U052 U053 U059 in An Error Message Is Displayed on the LCD Waste tank full Ink absorber full The ink absorber is nearly full For details on how to resolve the error see REQ SERVICE SOON in An Error Message Is Displayed on the LCD No ink Ink cassette error The FINE Cartridge has or may have run out of ink The FINE Cartridge may not be installed properly or may not be compa...

Page 196: ...able between the machine and the PictBridge compliant device turn off the machine and unplug the power cord of the machine from the power supply After a while plug the power cord of the machine back in turn on the machine and then reconnect the PictBridge compliant device to the machine If the same error occurs contact your Canon service representative 196 ...

Page 197: ...ear Won t Start Cause Action The scanner driver ScanGear is not installed Follow the procedure described in your setup sheet to reinstall the MP Drivers Other Scanning Troubles Refer to the Scanning Guide on screen manual 197 ...

Page 198: ...ck the LCD for an error message See An Error Message Is Displayed on the LCD Print the Activity report and check for an error See Printing the Activity Report Manually The telephone line is not correctly connected Check that the telephone line is connected correctly to the Telephone Line Jack and that the telephone or another external device such as an answering machine or a computer modem is conn...

Page 199: ...attern Detection DRPD Service with Your Telephone Company US and Canada only NETWORK SWITCH See If You Want the Machine to Automatically Switch between Fax and Voice Calls by the Call Ring Patterns Network Switch Legal may not be available depending on the country or region of purchase Machine Does Not Switch Automatically between Voice and Fax Calls Cause Action The receive mode displayed on the ...

Page 200: ...he line connection is poor On the machine set ECM RX to ON See ECM RX Contact the sender and check that his her machine is set to enable ECM sending If the sender s or receiver s fax is not ECM compatible the fax will be sent received in the standard mode Reduce the reception start speed See RX START SPEED Repeated Errors Occur When You Receive a Fax Cause Action The telephone line condition or th...

Page 201: ...ill cannot send a fax there is a problem with the telephone line Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter The telephone line type is not set correctly If the telephone line type is not set correctly you will not be able to send faxes but will still be able to receive them In this case check the telephone line type setting and change it as ne...

Page 202: ...rinter error If you are out of paper set the paper If you are in a hurry you can send the fax before resolving the printer error by pressing the Stop Reset button In this case be sure to press the FAX button to print the faxes stored in memory once the transmission is complete Cannot Send a Fax Clearly Cause Action The document is not loaded correctly or the Platen Glass or the inner side of the D...

Page 203: ... thick max 0 39 inches 10 mm or curled documents Press on the Document Cover with your hand when scanning Repeated Errors Occur When You Send a Fax Cause Action The telephone line condition or the connection is poor Reduce the transmission start speed See TX START SPEED If there is a poor line or connection reducing the transmission start speed may correct the error 203 ...

Page 204: ...ype setting and change it as necessary See Setting the Telephone Line Type Telephone Disconnects During a Call Cause Action The power cord the telephone line or the telephone or another external device such as an answering machine or a computer modem is not connected securely Check that the power cord the telephone line and the telephone or another external device such as an answering machine or a...

Page 205: ...d contact the seller or your Canon service representative Never attempt to repair or disassemble the machine yourself Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of whether the warranty has expired Before contacting your Canon service representative confirm the following Product name PIXMA XXX where XXX is your machine s name Your machine s nam...

Page 206: ...nything is missing or damaged contact your Canon service representative Setup CD ROM Easy Setup Instructions Setup Sheet Quick Start Guide Canon Black and Color FINE Cartridges Power cord Telephone line cable A USB cable is necessary to connect the machine with your computer 206 ...

Page 207: ...s Glossy PP 101 Photo Paper Plus Double Sided PP 101D Photo Paper Plus Semi gloss SG 101 SG 201 Matte Photo Paper MP 101 This paper can be used only when printing from your computer Performing Borderless Printing on any other type of paper may substantially reduce printing quality and or result in printouts with altered color hues Borderless Printing on plain paper may result in printouts with red...

Page 208: ...d Wide Size Printable Area width x height A5 5 56 x 7 95 inches 141 2 x 202 0 mm A4 8 00 x 11 38 inches 203 2 x 289 0 mm B5 6 90 x 9 80 inches 175 2 x 249 0 mm 4 x 6 101 6 x 152 4 mm 3 73 x 5 69 inches 94 8 x 144 4 mm 4 x 8 101 6 x 203 2 mm 3 73 x 7 69 inches 94 8 x 195 2 mm 5 x 7 127 0 x 177 8 mm 4 73 x 6 69 inches 120 2 x 169 8 mm 8 x 10 203 2 x 254 0 mm 7 73 x 9 69 inches 196 4 x 246 0 mm Credi...

Page 209: ... used only when printing from your computer Recommended printing area Printable area Letter Legal Size Printable Area width x height Letter 8 00 x 10 69 inches 203 2 x 271 4 mm Legal 8 00 x 13 69 inches 203 2 x 347 6 mm 209 ...

Page 210: ...ea Printable area Envelopes Size Printable Area width x height European DL 4 06 x 7 12 inches 103 2 x 180 8 mm US Comm Env 10 3 86 x 7 96 inches 98 0 x 202 1 mm Envelopes can be used only when printing from your computer 210 ...

Page 211: ...Recommended printing area 211 ...

Page 212: ...ppears Note When the message prompting you to restart your computer is displayed click OK to restart your computer Uninstalling the PC Printing Guide The PC Printing Guide is uninstalled when the printer driver is uninstalled Note For information on how to uninstall the printer driver refer to the PC Printing Guide on screen manual Uninstalling the Scanning Guide 1Open your hard disk then double c...

Page 213: ...rinting Guide and Scanning Guide 1Select Applications on the Go menu 2Double click the Canon Utilities folder and then the IJ Manual folder 3Drag the folder of your machine s name into the trash 4Drag the XXX On screen Manual icon where XXX is your machine s name on your desktop into the trash 213 ...

Page 214: ...nplug the machine Important Do not unplug the machine while the Power lamp is lit or flashing green as it may cause malfunction or damage to the machine making the machine unable to print 3Retract the Output Tray Extension and then close the Paper Support and the Paper Output Tray 4Disconnect the printer cable from the computer and from the machine and then disconnect the power cord from the machi...

Page 215: ...nted vertically or upside down as the ink may leak and damage the machine Shipping the Machine Before shipping the machine by a delivery service Tape the lid of the box securely with strong tape Clearly label the box as FRAGILE or HANDLE WITH CARE 215 ...

Page 216: ... print settings before printing follow the procedure below Note Depending on your application program operations may differ For details refer to the instruction manual of your application 1In your application program select the menu to print the document The Print dialog box can usually be opened by selecting Print on the File menu or the command bar in your application program 2Make sure that Can...

Page 217: ...rences on the File menu or applications For details on the tabs related to the Windows function refer to the Windows documentation 1Click Control Panel then Printer under Hardware and Sound In Windows XP click Control Panel Printers and Other Hardware then Printers and Faxes In Windows 2000 click Control Panel then Printers 2Right click the Canon XXX Printer icon where XXX is your machine s name a...

Page 218: ... Setup Dialog Box Open the Page Setup dialog box to specify page paper settings before printing 1Select Page Setup on the File menu in your application program The Page Setup dialog box opens Opening the Print Dialog Box Open the Print dialog box to specify print settings before printing 1Select Print on the File menu in your application program The Print dialog box opens 218 ...

Page 219: ... the Go menu 2Double click the Utilities folder and then double click the Printer Setup Utility icon In Mac OS X v 10 2 8 double click the Utilities folder and then the Print Center icon The Printer List opens Opening from an Application Program Mac OS X v 10 3 x or Mac OS X v 10 2 8 Only 1Open the Print dialog box See Opening the Print Dialog Box 2Select Edit Printer List in Printer The Printer L...

Page 220: ...220 ...

Page 221: ...ouble click the Utilities folder and then the Print Center icon The Printer List opens 3Select your machine s name in the Name list and click Utility In Mac OS X v 10 2 8 select your machine s name in the Name list and click Configure 4Select your machine s name in the Product list and click Maintenance The Canon IJ Printer Utility starts up Note For details on how to set each function refer to th...

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