Canon imageRUNNER ADVANCE-series, Service Manual

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Troubleshooting > Information required for Reports > Information to Report
Troubleshooting > Information required for Reports > Information to Report
No.5
Symptom: The firmware presumed to be downloaded to the device cannot be found.
Cause: Since only 1 firmware can be held on the device, the firmware previously downloaded
was overridden by the newly downloaded one.
Action: Retry the firmware download.
Information required for Reports
Information required for Service Technicians to Obtain
on Site
Update Logs
System Logs (Log Level: 4)
Information to Report
Symptom occurred
Location of the device
Date and Time that symptom occurred
Steps taken for reproduction
Firmware / Application you tried to install
Occurrence frequency
Model dependency (if the same symptom occurred in other models)
Dependency on firmware/MEAP application/system option
Conditions of symptom occurrence
Model
Firmware version installed on the device
List of MEAP applications installed on the device
Network setting information of the device
Service mode setting information
Setting of device service mode
(Level 1)
COPIER > FUNCTION > INSTALL > CDS-CTL
COPIER > OPTION > FNC-SW > CDS-UGW
COPIER > OPTION > FNC-SW > CDS-FIRM
COPIER > OPTION > FNC-SW > CDS-MEAP
COPIER > OPTION > FNC-SW > LOCLFIRM
* As many as the items listed above should be obtained on site. More information provided
will be helpful for investigation.
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