Canon imageRUNNER ADVANCE-series Service Manual Download

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Regarding Product Names used in this service manual

In this service manual, the following product names are used.

Content Delivery System
It is abbreviated to CDS in this service manual.

Universal Gateway

It is abbreviated to UGW in this service manual.
Service Management Service
It is abbreviated to SMS in this service manual.
Embedded RDS
It is abbreviated to eRDS in this service manual.

License Management System
It is abbreviated to LMS in this service manual.

Abbreviation of Service Support Tool
It is abbreviated to SST in this service manual.

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Summary of Contents for imageRUNNER ADVANCE-series

Page 1: ...7 6 5 4 3 2 1 REVISION 1 Updater V1 0 Service Manual ...

Page 2: ...mation as the need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copy...

Page 3: ...switch closing the front door and closing the delivery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically a...

Page 4: ...vice manual Universal Gateway It is abbreviated to UGW in this service manual Service Management Service It is abbreviated to SMS in this service manual Embedded RDS It is abbreviated to eRDS in this service manual License Management System It is abbreviated to LMS in this service manual Abbreviation of Service Support Tool It is abbreviated to SST in this service manual ...

Page 5: ...pdate 3 2 b UGW linked Download Remote Distribution Update 3 3 c Manual Download and Update On site Update from Service Mode 3 5 Deleting Firmware Distribution Schedule 3 11 Updating Downloaded Firmware Applying Firmware 3 12 Deleting Downloaded Firmware 3 13 System Management Operations 3 14 Various Setting 3 14 Setting URL of Distribution Server 3 14 Setting Log Level 3 15 Displaying Logs 3 16 U...

Page 6: ...Appendix Confirming the version of Updater App II Glossary App II ...

Page 7: ...1 1 Functional Overview Functional Overview Overview System Configuration List of Functions Distribution Flow Limitations and Cautions ...

Page 8: ...Yes 1 You can select the version allowed Remote Update T 1 1 T 1 1 a UGW linked Download and Update Full Remote Update If the device is linked to UGW and the distribution schedule and update setting are registered on UGW in advance full remote firmware update is available on an imageRUNNER ADVANCE series device Upon downloaded from CDS the firmware is updated on the device UGW 1 Set up customers d...

Page 9: ...eparately 1 Only the latest version of Remote update enabled version is downloadable Installing MEAP Application System Option The following is the installation method of MEAP application system option which is enabled by applying CDS a LMS linked MEAP Application System Option Installation If an imageRUNNER ADVANCE series device is connected to the external network user or service technician can ...

Page 10: ...hecking firmware compatibility Yes Checking special firmware Yes Checking latest firmware version Yes Yes Registering deleting firmware distribution schedule Yes Yes Yes Confirming and downloading firmware Yes Yes Yes Yes Updating downloaded firmware Yes Yes Yes Cancelling downloaded firmware Yes Yes Yes Acquiring firmware distribution information registered from UGW Yes Notifying firmware version...

Page 11: ...g Download Via User mode Remote UI Apply Update Via User mode Local UI Apply Update Via User mode Remote UI b c a Download via SST Update via SST Firmware acquisition 1 Schedules for UGW linked distribution are maintained on CDS F 1 7 F 1 7 MEAP Application System Option Installation Flow MEAP application system option installation method using service mode is not provided Be sure to use the user ...

Page 12: ...o Remote UI button Wait for EOJ end of job Function Firmware update will be triggered only after the following jobs are completed This is the Updater specific specification Job Function type Receiving Printing Queued print jobs Sending Queued send jobs COPY Wait for EOJ 1 Wait for EOJ 1 PRINT Wait for EOJ end of job 1 Wait for EOJ 1 Wait for EOJ 1 FAX Wait for EOJ 1 Wait for EOJ 1 Wait for EOJ 1 W...

Page 13: ...iew of Preparation Setting Sales Company s HQ Network Settings Enabling UGW Link Enabling Update Firmware Button of User Mode Enabling Install Application Options Button of User Mode Enabling Manual Update Button of User Mode Remote UI ...

Page 14: ...nstallation via Local UI Yes Yes LMS linked installation via Remote UI Yes Yes T 2 1 T 2 1 T 2 2 T 2 2 Setting Sales Company s HQ When using devices input in the markets listed below the default setting of Sales Company s HQ should be changed before obtaining firmware distributed from CDS Unless the setting is changed properly the desired firmware may not be able to be selected Market Default Sett...

Page 15: ...e the sections below to prepare as required Enabling UGW Link Enabling Update Firmware Button of User Mode Enabling Install Application Options Button of User Mode NOTE External Network here means the network connecting the device to CDS via Internet Confirming URL Setting of Distribution Server This section describes how to confirm the URL setting of the distribution server 1 Start Service Mode a...

Page 16: ...ngs button F 2 2 F 2 2 F 2 3 F 2 3 5 Ensure to enter https device c cdsknn net cds_soap updaterif in the field beside the Delivery Server URL button If the URL is not entered or a wrong URL is entered in the field click Delivery Server URL button to show the virtual keypad Check the URL and enter the correct one 6 Press OK to set the entered items Now the URL of the distribution server is successf...

Page 17: ...n server and or the file server 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button F 2 5 F 2 5 3 Press Software Management Settings button 4 Press Test Communication button F 2...

Page 18: ...n Setting of Device Service Mode Level 1 COPIER OPTION FNC SW CDS UGW 0 1 Setting of UGW WebPortal In Customer Management screen set Do not distribute firmware to Distribute firmware Sales Company s HQ Setting of Authorities on UGW WebPortal See Analysis Firmware Distribution Information to grant the appropriate authorities to each account NOTE See imageWARE Remote Operator s Manual e Maintenance ...

Page 19: ...User Mode screen for Updater when the setting is not enabled CDS FIRM 0 User Mode screen for Updater when the setting is enabled CDS FIRM 1 F 2 10 F 2 10 F 2 11 F 2 11 Enabling Install Application Options Button of User Mode To allow users to install applications using Updater the setting of application installation should be set to ON for users in advance Service Technician Setting of Device Serv...

Page 20: ...w users to install firmware from Updater using the file on Local PCs the setting of firmware installation should be set to ON for users in advance Service Technician Setting of Device Service Mode Level 1 COPIER OPTION FNC SW LOCLFIRM 0 1 Remote UI screen of Updater when the setting is not enabled LOCLFIRM 0 Remote UI screen of Updater when the setting is enabled LOCLFIRM 1 F 2 14 F 2 14 F 2 15 F ...

Page 21: ...3 3 Operations Operations Firmware Operations System Management Operations ...

Page 22: ...e device for how to connect the device to the external network When needed perform the communication test before actual download to check if the communication with the distribution server is normal F 3 1 F 3 1 a UGW linked Download and Update Full remote Update See the figure below for the operational flow of UGW linked Download and Update STEP 1 Scheduling via UGW STEP1 Scheduling via UGW The fir...

Page 23: ...nload in Operation Manual of CDS V1 0 for Firmware Distribution for details NOTE The firmware downloaded by scheduling via UGW can be checked deleted from User mode but cannot be updated If a user download the other firmware the firmware downloaded with UGW linked Download is overwritten STEP 2 Update using Updater The firmware downloaded on the device can be updated using Updater functions 1 Star...

Page 24: ...guration button 3 Confirm if the updated firmware version corresponds to Controller Version Now the firmware is successfully updated in the method of Manual Download and Update Devices without Wait for EOJ Function Firmware update will delete print jobs in the queue Ensure to notify users of this before you start updating It is recommended to perform firmware update during non business hours Devic...

Page 25: ...hows the operational flow of Manual Download and Update STEP 2 Update using Updater STEP 1 Download using Updater STEP 1 Download using Updater The firmware can be downloaded from CDS to the device using Updater 1 Start Service Mode at Level 1 1 Press Setting Registration User mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User ...

Page 26: ...ields and press OK button Retrieval ID Enter numeric up to 8 characters Password Enter numeric up to 8 characters F 3 11 F 3 11 F 3 12 F 3 12 6 New Firmware screen is shown as below Check the contents and press Next button Version The current firmware version is shown Applicable Firmware Select the firmware applicable to the device from the dropdown list Additional Languages If there are any addit...

Page 27: ... Off button On Only difference between the current and new firmware is downloaded Off The firmware to be applied is wholly downloaded F 3 14 F 3 14 E mail E mails concerning update statuses are sent from the device to the contact registered here Enter the E mail address of the service technician in charge Enter 1 byte alphanumeric or symbols up to 64 characters Comments Enter the comment in 1 byte...

Page 28: ...Time and Timing to Apply of Distribution Setting are set to Now and Auto respectively Firmware is downloaded and updated automatically to the device The device is automatically restarted upon update completed Now STEP 1 is successfully completed F 3 15 F 3 15 F 3 16 F 3 16 When Distribution Time and Timing to Apply of Distribution Setting are set to Now and Manual respectively Confirm the firmware...

Page 29: ...hen Timing to Apply is set to Auto in Distribution Setting in STEP 1 the firmware is updated automatically Only when Timing to Apply is set to Manual follow the steps below to update the firmware 1 Start Service Mode at Level 1 1 Press Setting Registration User mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User mode button on t...

Page 30: ...r Key button on the control panel 2 Press Check Device Configuration button 3 Confirm if the updated firmware version corresponds to Controller Version Now the firmware is successfully updated in the method of Manual Download and Update F 3 22 F 3 22 Devices without Wait for EOJ Function Firmware Update will delete all print jobs in the queue It is recommended to update firmware during non busines...

Page 31: ...on User Mode button on the control panel 2 Press 2 and 8 button at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Update Firmware button F 3 23 F 3 23 4 Press Delete Scheduled Delivery button 5 Confirm the contents of the distribution schedule and press Yes button 6 Confirm the result of d...

Page 32: ...ess Setting Registration User mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Update Firmware button F 3 26 F 3 26 4 Press Apply Firmware button 5 Confirm the downloaded firmware and press Yes button 6 The firmware is applied to th...

Page 33: ...loaded Firmware This section describes how to delete the downloaded firmware using Updater 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 button at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Update Firmware button F 3 ...

Page 34: ...Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Software Management Settings button F 3 32 F 3 32 4 Press Settings button 5 Press Delivery Server URL to show the virtual keypad Enter the URL Delivery Serve...

Page 35: ... the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Software Management Settings button F 3 35 F 3 35 4 Press Settings button 5 Select a log level from Log Level dropdown list Log Level Select one of 5 levels ranging from 0 to 4 See the table below for logs output in each level Log Level Log Output Trac...

Page 36: ...option Ordinary Error Logs for ordinary errors System Error Logs for internal system errors 6 Press OK button to set the selected log level Now the log level is successfully set Displaying Logs Update Logs This section describes how to confirm System Option MEAP Application Installation Logs and Firmware Update Logs 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on t...

Page 37: ...on MEAP Application Installation Logs and Firmware Update Logs are shown Press OK button to exit this operation System Logs This section describes how to confirm System Logs 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Ser...

Page 38: ...laying Logs System Logs 3 Press Software Management Settings button 4 Press Select Log Display button F 3 42 F 3 42 F 3 43 F 3 43 5 Press Display System Logs button 6 Updater internal logs are displayed Press OK button to exit this operation NOTE See Chapter6 Debug Logs for how to obtain System Log F 3 44 F 3 44 F 3 45 F 3 45 ...

Page 39: ... a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Software Management Settings button F 3 46 F 3 46 4 Press Test Communication button 5 Press Yes button Obtain the download file information for communication test from the distribution server to execute the communication test to the distribut...

Page 40: ...nagement Operations Communication Test Operations System Management Operations Communication Test 6 Upon the communication test completed the communication test result screen is shown Press OK button to exit this operation F 3 49 F 3 49 ...

Page 41: ...4 4 Maintenance Maintenance Upgrading Updater Formatting Hard Disk How to Replace Controller Boards How to Replace Devices ...

Page 42: ...are inherited in the upgraded version Formatting Hard Disk Since Updater is a MEAP application its contents can be temporarily saved in the MEAP application storage area on PC via SST during formatting or replacing HDD See MEAP Service Manual for further information The settings initialized in format or replacement should be restored See Preparation in chapter 2 of this manual for details NOTE Whe...

Page 43: ... are to be replaced Main Controller Board PCB 1 No steps follow Main Controller Board PCB 2 including SRAM The network and service mode setting should be set again after initialization See Preparation in chapter 2 of this manual for details How to Replace Devices All settings should be set again because no data are inherited See Preparation in chapter 2 of this manual for details ...

Page 44: ...Blank Page ...

Page 45: ...5 5 FAQ FAQ FAQ on Installing Firmware FAQ on Installing MEAP Application System Option FAQ on General Matters of Updater ...

Page 46: ... the firmware before the service technician update the firmware downloaded with UGW linked download before A The previously downloaded firmware in the method of UGW linked download will be overridden by the subsequently downloaded one This is because only one downloaded firmware can be held on the device The firmware downloaded in the method of Service mode linked download and UGW linked download ...

Page 47: ...hen you enter multiple E mail addresses in the field No 11 Q How long does the firmware update take A Approx 30 min However this does not include the download time Download time relies on the network environment F 5 1 F 5 1 FAQ on Installing MEAP Application System Option No 1 Q What happens if a MEAP application is installed in the system with insufficient HDD free space A An error message is sho...

Page 48: ...e UI Yes Yes Yes Special Download and Update via Remote UI Yes Yes For install Application Installation Method Network Settings Enabling Install Application Options Button of User Mode LMS linked Installation Yes LMA linked installation via Local UI Yes Yes LMS linked installation via Remote UI Yes Yes T 5 2 T 5 2 T 5 3 T 5 3 No 2 Q How can operations using Updater be masked on the users side A Be...

Page 49: ...6 6 Troubleshooting Troubleshooting Troubleshooting on Firmware Installation Information required for Reports Debug Logs ...

Page 50: ... technicians should follow the steps below via SST 1 Press 2 and 8 buttons at a time to start the device 1 Turn on the power and hold down 2 and 8 buttons at a time on the control panel 2 Download Mode is shown on Local UI If the operation above does not trigger the download mode BOOT Flash Memory service parts should be replaced takes up to 1 minute for rewriting If the operation above successful...

Page 51: ...ation of the device Date and Time that symptom occurred Steps taken for reproduction Firmware Application you tried to install Occurrence frequency Model dependency if the same symptom occurred in other models Dependency on firmware MEAP application system option Conditions of symptom occurrence Model Firmware version installed on the device List of MEAP applications installed on the device Networ...

Page 52: ...R OPTION FNC SW CDS FIRM 1 2 Log in the remote UI URL http device s IP address or host name using the system administrator right 3 From Display Logs Communication Test screen obtain System Logs log level 4 and Update Logs by copy paste Top page Remote UI Settings Registration Management Settings License Others Register Update Software Display Logs Communication Test F 6 4 F 6 4 NOTE See Setting Lo...

Page 53: ...7 7 Error Messages Error Messages Error Messages Error Codes ...

Page 54: ...nment of the device re execute the job If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company 6 Failed to retrieve information of special firmware Check the retrieval ID and password Acquisition of applicable firmware information No information exists about firmware for special firmware retrieval ID or Pass...

Page 55: ...s not accepted Normally an old log file is deleted before the max value space file is exceeded but error may occur due to other element e g I O error Check if the log file exceeded the max value Update log Max space 128KB file Max file number 4 System log Max space 512KB file Max file number 4 If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and...

Page 56: ...chapter 6 of this manual and contact Support Div of the sales company Manual update error dialogue At the update start an internal error occurred Re execute the job If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company Automatic update error dialogue At the update start an internal error occurred Re execut...

Page 57: ...xecute the job If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company The scheduled data and time acquired from delivery server does not exist Do the delivery setting from UGW again If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div ...

Page 58: ...2 3 4 5 6 7 Category code The 6 8th digits Description code 000 See Error code list Error Code The error code list is shown below Remedy are error codes of and for all the error codes out of the list contact Field Suppot Group in the sales company Error Code hex number Description Remedy Cause of error The first digit Error field The second digit Operator The 3rd 4th digits Method category The 5th...

Page 59: ... entry items and the retrieval type is other than the latest 0 0 6 The retrieval type in the data entry item is special and registration ID and individual Password are not set Operator did not enter registration ID and individual Password 0 0 7 The retrieval type in the data entry item is special and Operator is not Service person 0 0 8 As to the device serial number in the data entry items there ...

Page 60: ...re incorrect 0 0 A No product linked to the license access number is registered in CDS for delivery 0 0 B Although the product linked to the license access number is registered in CDS for delivery the delivery is stopped now 0 0 C No existence of optional product applicable to the device serial number 0 0 D The license access number has been registered for another device 0 0 E For the device produ...

Page 61: ...ry server is stopped 3 0 2 An error occurrence in the delivery server 5 HTTP communication 1 0 1 Specified Hash Algorithm is unknown 2 0 1 Invalid HTTP request 2 0 2 Failed to connect to the server Check the network environment of the device and start the operation again 2 0 3 Failed to find the server Check the network environment of the device and start the operation again 2 0 4 An input output ...

Page 62: ...ng the installation 1 x x An error by using invalid API 2 x x An internal error in SMS 3 0 1 No existence of delivery ID 3 0 2 Invalid delivery ID 3 0 3 The updated firmware information is not identical with the firmware information after activation of the Updater 3 0 4 The process of firmware download is incomplete 3 0 5 The update process is incomplete 3 0 6 The installment process is incomplete...

Page 63: ...Confirming the version of Updater Glossary Appendix ...

Page 64: ...ersal Gateway UGW is a system you can acquire information Counter Error Jam that has been sent from eRDS and add it up and to display eRDS Abbreviation of Embedded RDS The embedded client system of the device in the e Maintenance system LMS Abbreviation of License Management System The system which performs the publication management of the license for MEAP MEAP Lite application native option of i...

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