Canon imageRUNNER ADVANCE-series, Service Manual

Page: 5 / 64

Contents
1 Functional Overvie w
Overview ------------------------------------------------------------------------1-2
Installing Firmware ---------------------------------------------------------------- 1-2
Installing MEAP Application/System Option --------------------------------- 1-3
System Configuration --------------------------------------------------------1-4
List of Functions ---------------------------------------------------------------1-4
Distribution Flow ---------------------------------------------------------------1-5
Firmware Installation Flow ------------------------------------------------------- 1-5
MEAP Application/System Option Installation Flow ----------------------- 1-5
Limitations and Cautions ----------------------------------------------------1-6
Limitations --------------------------------------------------------------------------- 1-6
Cautions ------------------------------------------------------------------------------ 1-6
2
Preparation
Overview of Preparation -----------------------------------------------------2-2
Setting Sales Company’s HQ ----------------------------------------------2-2
Network Settings --------------------------------------------------------------2-3
Connecting to External Network ----------------------------------------------- 2-3
Confirming URL Setting of Distribution Server ----------------------------- 2-3
Communication Test -------------------------------------------------------------- 2-5
Enabling UGW Link -----------------------------------------------------------2-6
Enabling [Update Firmware] Button of User Mode -------------------2-7
Enabling [Install Application/Options] Button of User Mode --------2-7
Enabling [Manual Update] Button of User Mode (Remote UI) -----2-8
3
Operations
Firmware Operations ---------------------------------------------------------3-2
Downloading and Updating Firmware ---------------------------------------- 3-2
a. UGW-linked Download and Update (Full-remote Update) -------------------- 3-2
b. UGW-linked Download (Remote Distribution Update) ------------------------- 3-3
c. Manual Download and Update (On-site Update from Service Mode) ------ 3-5
Deleting Firmware Distribution Schedule ----------------------------------- 3-11
Updating Downloaded Firmware (Applying Firmware) ------------------3-12
Deleting Downloaded Firmware -----------------------------------------------3-13
System Management Operations --------------------------------------- 3-14
Various Setting --------------------------------------------------------------------3-14
Setting URL of Distribution Server ----------------------------------------------------3-14
Setting Log Level --------------------------------------------------------------------------3-15
Displaying Logs -------------------------------------------------------------------3-16
Update Logs --------------------------------------------------------------------------------3-16
System Logs --------------------------------------------------------------------------------3-17
Communication Test -------------------------------------------------------------3-19
4 Maintenance
Upgrading Updater -----------------------------------------------------------4-2
Formatting Hard Disk --------------------------------------------------------4-2
How to Replace Controller Boards ---------------------------------------4-3
How to Replace Devices ----------------------------------------------------4-3
5
FAQ
FAQ on Installing Firmware -------------------------------------------------5-2
FAQ on Installing MEAP Application/System Option -----------------5-3
FAQ on General Matters of Updater -------------------------------------5-4
6 Troubleshooting
Troubleshooting on Firmware Installation -------------------------------6-2
Information required for Reports ------------------------------------------6-3
Information required for Service Technicians to Obtain on Site -------- 6-3
Information to Report ------------------------------------------------------------- 6-3
Debug Logs ---------------------------------------------------------------------6-4
Obtaining Log Files ---------------------------------------------------------------- 6-4
7
Error Messages
Error Messages ----------------------------------------------------------------7-2
Error Codes ---------------------------------------------------------------------7-6
How to read an error code ------------------------------------------------------- 7-6
Error Code --------------------------------------------------------------------------- 7-6