Canon imageRUNNER ADVANCE C2000 Series Technical Workbook Download Page 7

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<Blank Display> .................................................................................................................................................. 114

Skew of 2nd side of 2-sided page/ abnormal noise caused by deformation of the right door assembly .... 121

Failure in printing operability when A4R/LTRR size paper is output from the multi-purpose tray ....... 124
E002-0006 due to the looseness of the connector for the harness ............................................................... 125
E002-0006 due to power shortage upon temperature increase of the fixing assembly resulted from false
detection by the main thermistor (TH1) ........................................................................................................ 126

Appendix...................................................................................................................................................... 127

Summary of Contents for imageRUNNER ADVANCE C2000 Series

Page 1: ...im C mageRU Canon U UNNER U S A In T ADVAN nc ech W NCE C2 hni Wo 000 Series cal Workbook ...

Page 2: ...hat includes step by step maintenance procedure to be performed at the time of a service call By addressing these issues on every call you can prevent future calls thus increasing the Mean Copies Between Visits lower your recalls and increase your efficiency Technical Publications are the mechanism Canon lets dealer service technicians know about updated technical information so they can efficient...

Page 3: ...ptoms Solutions For the imageRUNNER ADVANCE C2000 Series A description of the Top 10 Service Issues experienced by iR ADV C2000 service techs with an explanation of the solutions that resolve each scenario ...

Page 4: ...ise Fixing Assembly 6 6 Light Image Faulty Density Faulty Color Reproduction 7 8 E532 8 Out of rank E001 9 Out of rank Black Line due to dirt of Stream Reading Glass 10 9 3 FAQs added from the previous version Pick up jamming 0102 Jam Code due to the shape of the retard joint 0103 0104 Jam Codes due to the shape of the retard joint Cassette Feeding Unit AF1 E020 E020 0x60 E020 1x60 340001 340002 3...

Page 5: ...Unit C1 is being installed 24 010C Jam Code occurs after installation of the 3 Way Unit C1 25 070A Jam Code due to detached first delivery sensor flag spring 26 Pick up Jamming 27 0102 Jam Code due to the shape of the retard joint 27 0103 0104 Jam Codes due to the shape of the retard joint Cassette Feeding Unit AF1 32 0105 Jam Code occurs due to the detached registration sensor 37 0105 Jam Code du...

Page 6: ...urrence of jam error 86 Light Image Faulty Density Faulty Color Reproduction 93 Faulty image where specific color of toner does not get printed due to laser shutter lever malfunction 93 Variation of image hues occurs when continuous output is being made 97 Output image becomes dark when the resolution is set at 1200dpi 99 When printing from PS driver output in different color if the version of the...

Page 7: ...ilure in the low voltage power supply assembly 119 Machines having system software earlier than Ver 30 06 when turning the Power ON the machine does not start but only the tally lamp is lit 119 Duplex Jamming 120 010A Jam Code upon paper being attracted to the ITB due to the influence of the Secondary Transfer Voltage in duplex mode 120 010A Jam occurs in the 2nd side of thin paper due to the pape...

Page 8: ...ined A A ghost image wherein toner of different color is transferred to a band of a solid color image called a retransfer residue ghost The following sample image A shows that Magenta toner a is transferred to a solid yellow part or a white background TP13 031 pdf B A ghost image wherein the same color toner is retransferred called a transfer residue ghost The following sample image B shows that B...

Page 9: ...l on the surface of the drums leading to the occurrence of the ghost image B Cause of the transfer residue ghost The cause will be explained by referring to the sample image B The remained toner 3 that was not transferred from the Black drum 1 to ITB 2 is collected by the upstream brush 4 or the downstream brush 5 However toner that could not be collected by the upstream and downstream brushes sta...

Page 10: ... toner color that has the ghost image problem 1 Execute Full Adjust in Settings Registration Adjustment Maintenance Adjust Image Quality Auto Adjust Gradation 2 Select paper source and then press OK Then output and read the test print according to the message on the screen and then perform Full Adjust ...

Page 11: ...y changing the setting value to 1 Black and White Mode in Service Mode Mode List COPIER Test PG F M SW The following image is a PG49 test print when the ghost did not occurred The sample A is an image printed in Full Color Mode and the sample B in Black and White Mode The following image is a PG49 test print when the ghost occurred The sample C is an image printed in Full Color Mode and the sample...

Page 12: ... in accordance with the toner color of which the retransfer residue ghost was confirmed in the step 6 and open and close the front cover of the main body This will enable the change of the setting value in Service Mode The retransfer residue ghost of Magenta occurred in case of a of the sample C change the setting value for Magenta in Service Mode B Settings Ghost Image Sample Y M C K Upstream Aux...

Page 13: ...fe of Drum Unit with high duty high CV B The step for responding to the transfer residue ghost of the same color B 1 Change the setting values as described in blue in the row 1 of the table below in accordance with the toner color of which the transfer residue ghost was confirmed in the step 6 and open and close the front cover of the main body This will enable the change of the setting value in S...

Page 14: ... the setting value in Service Mode D Settings Ghost Image Sample Adjust Bk Upstream Auxiliary Brush DC bias Discharge current control Y M C K target current adjustment Primary Transfer ATVC Bk target current adjustment Under Black White Color Mode Adjust HV PRI USUB KDC Adjust HV PRI DIS TGY M C K Adjust HV TR 1TR TGK1 1 d 3 0 0 2 d 3 3 3 3 d 5 5 5 C 2 Check if the ghost image occurs by outputting...

Page 15: ...age A is an incorrect image B is a correct image Cause The connector J832 pin of the Connector PCB in the Laser Scanner Unit is deformed Service work Replace the Laser Scanner Unit FM3 8074 LASER SCANNER UNIT Title Foggy image in magenta poor density on solid image Symptom Overall fogging in magenta poor density on solid image occurred Below is a sample of PG test print A shows the symptom B is a ...

Page 16: ...t of high duty high print volume the residual toner accumulated on the upstream auxiliary brush increases the potential cannot be even on the photosensitive drum when outputting blank or solid black images and then ghosting occurs Service work The measure differs according to the version of the system software for the machine a DCON Ver earlier than 31 04 Lower the setting of the appropriate color...

Page 17: ...sided printing while the 3 WAY UNIT C1 is installed water drop marks may appear on the 2nd side of 2 sided prints Cause Water drops on the Paper Feed Guide attached to the 2nd side of the paper when 1st side is fed Continuous 1 sided printing causes moisture in paper to evaporate in the Fixing Assembly which leaves water drops on the Paper Feed Guide of 3 WAY UNIT C1 If 2 sided printing is perform...

Page 18: ...ct 0 OFF default 1 Approx 15 sec Small 2 Approx 30 sec Medium 3 Approx 60 sec Large Caution Values 2 or higher are effective in removing water drops However since this causes down time consult with the user when setting the value Title Lines on image in the sub scanning direction due to the deformation of the contact spring on the Drum Unit Symptom Lines on all over image in the sub scanning direc...

Page 19: ... are normal If the lines on images recur replace the Bk Drum Unit Title Lines occur at approximately 30mm from the leading edge of paper in the main scanning direction due to the deformation of the pre fixing guide sheet Symptom Lines occurred at image center approximately 30mm from the leading edge of paper in the main scanning direction ...

Page 20: ...paper Service work 1 Remove the pre fixing guide sheet A from the machine 2 Replace the pre fixing guide sheet If there is no part for replacement at hand remove the pre fixing guide sheet as a temporary measure and be sure to attach a new pre fixing guide sheet later ...

Page 21: ...direction due to stained paper feed paths Symptom Lines occurred at image center approximately 30mm from the leading edge of paper in the main scanning direction Cause The following paper feed paths were stained Fixing Feed Guide area A Secondary Transfer Outer Roller Guide area B Pre registration Guide area C ...

Page 22: ...number earlier than the numbers listed below 070A First Delivery Sensor PS21 Wrap Jam Cause The delivery roller bushing 1 came off from the fixing delivery upper guide 2 which caused the delivery roller to fail to rotate Reference The delivery roller bushing 1 is provided with claws a which are engaged with the fixing upper delivery guide 2 for fixation A shows the correctly attached deliver rolle...

Page 23: ...he 2 screws and 2 claws e and then replace the fixing delivery upper guide Photo C shows the fixing delivery upper guide that is used when the 3 way unit C1 is connected and Photo D does the guide that is used when the 3 way unit C1 is not connected 4 Attach all the removed parts in the reverse order from Step 2 Part replacement FM4 7712 GUIDE FIXING DELIVERY UPPER Title 1101 1001 020B Jam Code do...

Page 24: ...low shows the 2nd 3rd delivery guide assembly with the old type compensation sheet 1 and Photo B shows the 2nd 3rd delivery guide assembly with the new type compensation sheet 2 Cause The 2nd 3rd delivery guide assembly 1 had the old type tough compensation sheet 2 and thereby allowed delivered paper 3 to butt against the lower entrance guide 4 of the Inner Finisher C1 which caused 1101 1001 020B ...

Page 25: ... delivered paper from butting against the lower entrance guide of the Inner Finisher C1 When the old type compensation sheet was attached follow the steps below Caution In the combination use of the Inner 2 way tray F1 and the 3 way unit C1 do not remove the old type compensation sheet A jam can occur 1 Open the lower right door 3 2 Open the 2nd 3rd delivery guide assembly so that the compensation...

Page 26: ...on sheet by fingers Caution When removing the compensation sheet be careful not to remove the static eliminator Be careful not to leave the double sided tape fixing the static eliminator 4 which is encircled by a red frame on the compensation sheet Title 010A 010B jam code displays while the 3 Way Unit C1 is being installed ...

Page 27: ...hip was no longer attached to the board securely Service work Replace the 2nd 3rd Delivery PCB Assembly FM3 8601 2ND 3RD DELIVERY PCB ASSEMBLY Title 010C Jam Code occurs after installation of the 3 Way Unit C1 Symptom If paper is delivered to Tray C after installation of the 3 Way Unit C1 a jam 010C occurs 010C Third Delivery Sensor PS30 Delay Jam Cause A harness extending from the 3 Way Unit C1 w...

Page 28: ...formed pins of connector with tweezers Title 070A Jam Code due to detached first delivery sensor flag spring Symptom 070A Jam occurred upon installation 070A First Delivery Sensor Wrap Jam Cause Detached first delivery sensor flag spring ...

Page 29: ...iven to each part no play may be left between the retard joint and the pin attached to the shaft after the pickup unit is assembled The photo A shows the state of no play left and B the good state with play a is the pin If no play is left like the photo A indicates the sliding performance of the separation roller holder becomes deteriorated and the retard pressure is lowered This weakens the feedi...

Page 30: ... performance of the new type retard joint is improved by the shape change a with a deeper horseshoe shape The photo A shows the new type and the B shows the old type 1 Pull out the cassette 1 and 2 from the host machine 2 Open the pedestal right cover and the cassette right upper cover 3 Remove the right upper cover 4 Unscrew the 1 screw 1 and unhook the 1 hook 2 to remove the cassette right upper...

Page 31: ...pg 29 5 Unscrew the 1 screw 1 and unhook the 1 hook 2 to remove the cassette right upper sub cover 2 3 6 Disconnect the 1 connector 1 and unhook the 1 claw 2 to remove the connector guide 3 ...

Page 32: ...move the cassette 2 pickup unit When removing do not to touch the surface of the 2 rollers 2 8 Remove the vertical path guide middle 9 Unscrew the 2 screws 1 10 Release the retard guide 1 from the 2 bosses a and the 3 bosses b by pulling ...

Page 33: ...ng may break the spring 2 Also be careful not to let the compression spring 3 to fly off while performing the work When installing the retard guide fit to the 3 bosses b of the retard guide at the same time as matching the phase of the T shaped portion a of the 41T gear FU3 0349 000 to that of the retard joint 1 ...

Page 34: ...m may occur 0103 jam The cassette 3 pickup sensor delay jam 0104 jam The cassette 4 pickup sensor delay jam Cause As dimension tolerance is given to each part no play may be left between the retard joint and the pin attached to the shaft after the pickup unit is assembled The photo A shows the state of no play left and B the good state with play a is the pin If no play is left like the photo A ind...

Page 35: ...per horseshoe shape The photo A shows the new type and the B shows the old type The description of this procedure is referring to the procedure for removing the cassette 3 pickup unit In case the symptom has occurred in another cassette refer to the procedure in service manual for removing the pickup unit for each cassette 1 Pull out the cassette unscrew the 2 screws unhook the 1 claw and remove t...

Page 36: ...s and unhook the 1 claw to remove the right rear cover of the host machine 1 and the right rear cover of the cassette feeding unit 2 4 Unscrew the 1 screw disconnect the 1connector 1 and release the 1 harness from the harness guide 2 to remove the sensor unit 3 ...

Page 37: ...5 5 Unscrew the 4 screws to remove the cassette 3 pickup unit 6 Remove the vertical path guide middle 7 Unscrew the 2 screws 1 8 Release the retard guide 1 from the 2 bosses a and the 3 bosses b by pulling ...

Page 38: ...ng may break the spring 2 Also be careful not to let the compression spring 3 to fly off while performing the work When installing the retard guide fit to the 3 bosses b of the retard guide at the same time as matching the phase of the T shaped portion a of the 41T gear FU3 0349 000 to that of the retard joint 1 ...

Page 39: ... Symptom 0105 Jam occurred with all cassettes 0105 Registration Sensor Delay Jam Cause When attaching and detaching the Registration Patch Sensor since the claw of the attachment position of the Registration Sensor PS20 attached to the Registration Patch Sensor was not securely fitted the Registration Sensor was unable to detect the paper correctly Service work Follow the steps to reinstall the re...

Page 40: ... Lever 2 in the direction of the arrow 5 Remove the Cassette 1 Separation Roller Unit 3 in the direction of the arrow CAUTION When installing the Cassette 1 Separation Roller Unit 3 be sure that the Lock Lever 2 is released ...

Page 41: ... 39 6 Remove the screw 4 of the Pickup Guide 7 Remove 2 claws b then remove the Pickup Guide 5 in the direction of the arrow with releasing the boss c 8 Remove the Cable Cover 6 with releasing the claw d ...

Page 42: ...pg 40 9 Disconnect the 3connectors 7 10 Remove the 2 screws 8 11 While lifting up the Sensor Lever 9 pull out the Cassette 1 Pickup Unit toward the front ...

Page 43: ...pg 41 12 Remove the Connector Cover with pushing the claw e by slotted screwdriver 13 Disconnect the 2 connectors 14 Remove the 2 springs right and left of Registration Patch Sensor ...

Page 44: ...emove the Left Shaft in the direction of the arrow to remove the Registration Patch Sensor 16 Correctly fit the claw of the Registration Sensor with the Registration Sensor 10 upward at an angle f as in the photo ...

Page 45: ...the main body in reverse order from Step 15 18 Feed 10 sheets each from the Cassette 1 and the Cassette 2 and make sure that there is no error such as Jam Title 0105 Jam Code due to floating Cassette 1 Separation Roller Unit Symptom 0105 Jam occurred 0105Jam Registration Sensor PS20 Delay Jam ...

Page 46: ...ailure of gear engagement when the multi purpose tray is used Symptom During paper feeding from the multi purpose tray 0105 jam and abnormal sound occurred 0105 Registration Delay Jam TP12 187c pdf Cause To feed paper from the multi purpose tray paper is picked up in such a way that the gear 2 attached to the gear holder 1 of the cassette 1 pickup unit causes rotation of the gear 4 of the M P pape...

Page 47: ...toward the M P paper pick up gear ass y 3 in the direction of the arrow Accordingly play cannot be provided properly between the gear 2 and the gear 4 resulting in pickup failure and abnormal sound The following Figure A shows the normal state and Figure B shows the state when the symptom occurs Service work Prepare the new type gear holder FM1 B281 000 and replace the part according to the steps ...

Page 48: ...e main power switch of the machine 2 Pull out the cassette 1 3 Open the right upper cover Release the lock by pushing the part a to open the right lower cover 1 fully 4 Move the lock lever 2 in the direction of the arrow ...

Page 49: ... Caution When installing the cassette 1 separation roller unit 3 make sure that the lock lever 2 is released 6 Remove the screw 4 of the pickup guide 7 Remove the two claws b of the pickup guide and remove the pickup guide 5 in the direction of the arrow by releasing it from the boss c ...

Page 50: ...pg 48 8 Remove the cable cover 6 by releasing the claw d 9 Disconnect the three connectors 7 10 Remove the two screws 8 ...

Page 51: ...pull out the cassette 1 pickup unit 12 Remove the E ring 10 and remove the gear holder assembly 11 13 From the gear holder assembly remove the output gear 12 the idler gear 13 and the torsion spring 14 and install them to the new type gear holder ...

Page 52: ...lti purpose tray 0D91 0205 jam occurred due to a wrong setting of paper size 0D91 Registration Sensor Size Error Jam 0205 Registration Sensor Stationary Jam Cause For versions of system software earlier than Ver 24 03 the default paper size setting for the multi purpose tray was A4 LTR When the multi purpose tray was used the paper size setting was not changed from the default setting Therefore A4...

Page 53: ...nt not picked up DADF AC1 Symptom When picking up the document of multiple sheet the last sheet was not picked up and left in the Document Tray Cause The symptom was caused by either of the following 1 When the ADF rear side plate deforms at either A or B the Last Document Detection Sensor moves downward This causes the dislocated sensor flag detection position for the Last Document Detection Sens...

Page 54: ... lowers to no paper detection position from paper presence detection position Service work 1 Open the paper pick up cover of the DADF to remove the Rear Cover 2 Check for the rear plate deformation from the right side A and back side B of the machine If the plate is deformed modify the deformation as shown in the photo below If the plate is not deformed attach the Rear Cover and go to Step 5 ...

Page 55: ...mm and the D part of the Separation Reverse Guide is heightened approximately 0 5mm These measures prevent the Last Document Detection Sensor from wrongly detecting no paper even though the last sheet of the document bends 6 Set 3 sheet of test document on the feeder to scan copy If the symptom improves then the work is completed FC8 6347 LEVER EMPTY SENSOR FM4 4312 SEPARATION REVERSE GUIDE ASS Y ...

Page 56: ...ter Make the following combination upon upgrading MN CONT Ver 21 01 DC CON Ver 40 03 G3 FAX Ver 2 05 Inner Finisher C1 SORTER Ver 6 03 Title 0004 0005 0006 jam code Measure against double feeding jam when the document is fed by ADF Symptom Machines having serial numbers earlier than below had multiple feed jam 0004 0005 0006 Jam Code when documents were fed 0004 Registration stationary jam 0005 Re...

Page 57: ...PARATION PAD UNIT E020 Title E020 0x60 E020 1x60 340001 340002 340006 Alarm Code due to the tension spring coming off Symptom E020 0x60 E020 1x60 or Alarm Code 340001 340002 340006 may occur E020 0x60 ATR patch not formed correctly or patch sensor error E020 1x60 Abnormal patch reading value detected x 0 Y 1 M 2 C 3 Bk 340001 340002 Alarm code Auto registration adjustment alarm a soil or scar on t...

Page 58: ... spring Service work Following the procedure below check the state of the tension spring installed and correct its position 1 Open the right door unit fully 2 Check the state of the tension spring installed If the tension spring is out of position correct it by referring to the photos shown in Cause Title E020 0091 E020 0191 E020 0291 E020 0391 due to the inadequate fitting of the contact holder u...

Page 59: ... unit as shown in the photo A and resulted in the occurrence of the symptom Normal state is shown in the photo B Service work Check the adequacy of fitting of the contact holder unit following the procedure below to fix the failure 1 Turn OFF the main power switch 2 Open the front cover and then open the retainer cover 1 and the grip 2 of the drum unit 3 Remove 2 screws 1 and the inner cover 2 ...

Page 60: ...ror or an abnormality on image would not occur Title E020 0360 due to the break in the harness for the Registration Patch Sensor when the Main Power is turned ON Symptom E020 0360 occurred when the power was turned ON E020 0360 Low density for the target at patch detection Cause The cause was the break in the harness the portion indicated by a for the Registration Patch Sensor in the Registration ...

Page 61: ...d prepare and install the Registration Sensing Assembly FM3 8117 020 1 Turn OFF the Main Power SW 2 Remove all the Drum Units and the ITB 3 Remove the Cassette 1 Separation Roller Unit and the Cassette 1 Pickup Unit 4 Remove the 3 claws of the Connector Cover for the Registration Patch Sensor 5 Disconnect the 2 connectors ...

Page 62: ...pg 60 6 Remove the 2 springs right and left 7 Remove the Left Shaft in the direction of the arrow to remove the Registration Sensing Assembly ...

Page 63: ... reverse order from step 7 10 Turn ON the Main Power SW and check that no problem occurs Replacement Part FM3 8117 REGISTRATION SENSING ASSEMBLY Title E020 1360 occurs due to the dust on the dustproof glass Symptom E020 1360 occurred E020 1360 Abnormal detected patch reading value Cause Laser exposure quantity decreased due to dust on the dustproof glass 2 of the laser scanner unit 1 causing low t...

Page 64: ...EN press OK and open the shutter of the laser scanner unit 2 Turn OFF the power 3 Open the front cover and the drum unit retaining cover 1 4 Open the handle 2 and pull out the drum unit 3 with both hands and pull it out horizontally Caution Do not touch the surface of the photosensitive drum 5 Block light with paper etc to the removed Drum Unit ...

Page 65: ...an the Dustproof Glass Caution When pulling the dustproof glass cleaning tool out be sure to pull it out while pushing the lever toward right direction If it is pulled out abruptly it may come in contact with the ITB 8 Attach all the removed parts in the reverse order from step 6 to Step 3 Title E020 0x60 E020 0x91 E020 0xb1 due to stained Toner Level Detection Area Symptom On the machines with se...

Page 66: ...emitting section and the light receiving section Therefore the presence of toner was detected despite the hopper being out of toner Then toner was not supplied resulting in this symptom 1 Toner Feed Assembly Black 2 Toner Level Detection Area light receiving section TP11 168c pdf Service work 1 In Service Mode COPIER Counter MISC T SPLY K write down the numerical value Let this numerical value as ...

Page 67: ...all Drum Units and the ITB 8 Remove Cassette 1 the Front Cover the Left Cover and the First Delivery Tray 9 Remove the Bk Toner Bottle Mount 10 Check for the toner in the Toner Feed Assembly If there is no toner A and you can see the feed screw 3 replace the Toner Feed Assembly after performing step 11 and onward If there is toner 4 B do not perform step 11 and onward but try to find another cause...

Page 68: ...nstalling the Bk Toner Feed Assembly be sure to make sure that the claw under the Bk Toner Feed Assembly fits into the hole on the bottom metal plate of the Bk Toner Feed Assembly If this claw does not fit the toner supply operation fails consequently leading to E020 0360 15 Lift up above the toner feed assembly 16 Turn the Bk Toner Feed Assembly right down while pulling it toward the front a litt...

Page 69: ...ed color in Service Mode COPIER Display DENS DENS K You will see a numerical value close to 4 00 to 6 00 displayed then if E020 03b1 occurs the a numerical value will be over the 5 00 23 In Service Mode COPIER Function INSTALL SPLY H K and press OK START will be displayed for a moment in Service Mode display and then OK will be displayed This allows the initial filling of toner from the toner bott...

Page 70: ...loose E020 1360 Abnormal detected Bk patch reading value Cause If the screw A of the inner middle panel gets extremely loose or comes off the inner middle panel becomes unable to retain the B on the drum unit to where it should be set resulting in it moving forward Because of this drive was not transmitted to the drum and the Bk patch could not be formed Service work Tighten the screw of the inner...

Page 71: ...ing with care Title E020 0x90 upon installation due to the return failure of a contact spring on the Developing bias Symptom E020 0x90 occurred upon installation E020 0x90 ATR Sensor error or toner supply error x 0 Y 1 M 2 C 3 Bk Cause The leading edge of a contact spring on the Developing bias consists of a double ring The return failure of a spring occurred due to this ring being crossed resulti...

Page 72: ...lacement of gear inside the drum unit cover Symptom At the time of installation or replacement of the drum unit a machine having a serial number earlier than below or a drum unit having a lot number earlier than below causes abnormal noise around the drum unit or E020 0x90 In the worst cases toner leaks from the drum unit E020 0x90 ATR Sensor error or toner supply error x 0 Y 1 M 2 C 3 Bk Referenc...

Page 73: ... unit cover displaced to the left and as the result the toner seal sheet was not rolled up completely and consequently leading to the symptoms Service work 1 Remove the drum unit and the ITB Check toner leakage 2 If the toner is leaked on the ITB remove the toner on the ITB and put the ITB back into the machine 3 Measure the length of the gap between the drum unit and the drum unit cover When the ...

Page 74: ...proof Shutter A of cyan Laser Scanner Unit and this prevents the shutter from opening fully C indicates the range of open close shutter Service work Check the Dustproof Shutter Remove the foreign substances if you find any Title E020 0360 occurs due to an installation error of the Bk hopper unit Symptom E020 0360 occurred a few days after the replacement of the Bk hopper unit E020 0360 Low density...

Page 75: ... the claw A fixing the unit in place failed to fit into the groove firmly As a result no toner was supplied B shows the claw that does not fit into the groove and C shows the claw that fits the groove firmly Service work Re install the Bk hopper unit ...

Page 76: ...e portion a of the right door detection holder which may cause noise TP13 303 pdf Service work When the above symptom occurs prepare one each of the two types of the washers with the part numbers described below and attach them by following the steps below to secure a space of 1 4 mm so that the duplex drive gear 1 and the portion a of the right door detection holder do not touch with each other P...

Page 77: ...the rear cover 2 Remove the cassette right upper sub cover 1 and the cassette right upper sub cover 2 from 2 bosses each a 3 Remove 1 screw and 1 hook a to detach the right lower sub cover 2 4 Remove 1 screw 1 hook a and 1 connector to detach the right rear sub cover ...

Page 78: ... a and the stopper retainer and remove the stopper 7 Close the multi purpose tray and open the right lower cover 8 Remove 2 screws to remove the link arms at right and left sides Caution When removing the link arms be sure to support the right door unit ...

Page 79: ...pg 77 9 Remove 2 screws to detach the hinge at front side 10 Remove the right door unit in the direction of the arrow ...

Page 80: ...the spring is fixed to the right door unit 12 Reassemble the parts in reverse order from the step 10 13 Make a double sided test copy and check that noise is not caused Additional parts XD1 1108 226 WASHER XD1 1108 228 WASHER Title Abnormal noise rattling due to drive gear breakage in delivery assembly Symptom Abnormal noise rattling occurred from the delivery assembly Cause The drive gear a of th...

Page 81: ... Replacement Part RM1 8830 PAPER DELIVERY ASS Y Title Abnormal sound due to the chipped off gear inside the fixing assembly Symptom Service Parts Lot Fixing Assemble FM4 6227 000 120V 3211217164 Fixing Assemble FM4 6228 000 230V 3221277925 Cause In the fixing assembly that has long been used the 21T 15T gear 1 and the 35T gear 2 get worn out causing gear disengagement and resulting in noise from t...

Page 82: ...were made less likely to be chipped off by increasing the number of meshing teeth of the old type and the lower fixing cover RC2 6506 000 that was changed in shape A 21T 15T gear A is the old type and B is the new type b 35T gear A is the old type and B is the new type c Lower fixing cover A is the old type and B is the new type ...

Page 83: ...and pull out the fixing assembly to the direction of arrow 2 Caution Be careful when removing the fixing assembly because it is hot immediately after the power is turned OFF 2 Remove 2 screws and 2 claws a and then remove the fixing delivery guide A When the delivery expansion kit C1 is not attached B When the delivery expansion kit C1 is attached ...

Page 84: ...crewdriver is used directly onto the claws remove the cover from the part b near the claw a 4 Remove 2 screws 1 and 1 claw a and then remove the fixing right cover Caution When removing the fixing right cover the dowel pin 4 can drop off due to detachment of the cam gear 3 Be careful not to lose the dowel pin 4 and or the cam gear 3 ...

Page 85: ...ing the 1 claw a escape and replace them with the new type of the 21T 15T gear 1 and 35T gear 2 6 Hold the fixing right cover 1 and the cam gear 2 as shown in the photo and attach them to the fixing assembly Be sure to check the following caution when performing the above ...

Page 86: ...d the white cam 2 so that they engage with each other Place the harness 1 so that it can be housed within the guide 2 Attach the fixing right cover so that the shaft 1 of the fixing assembly can be fit into the hole position a of the cover ...

Page 87: ...he fixing right cover with the 2 screws 1 8 Attach the fixing front cover with 2 screws 1 and 4 claws a 9 Remove 2 claws a and 2 bosses b and then remove the lower fixing cover Caution Remove the 2 claws a at first ...

Page 88: ...AR RC2 6506 COVER FIXING LOWER Title Noise from the fixing drive assembly due to failure of the fixing drive gear at the time of turning OFF the main power transition to sleep mode occurrence of jam error Symptom Noise clattering sound was heard from the fixing drive unit at the following timings At the time of turning OFF the main power At the time of transition to sleep mode At the time of occur...

Page 89: ...nd the driven gear becomes unstable and then the drive gear rotates idly on the surface of the driven gear thereby causing a noise Service work Prepare the new type of the fixing drive unit and replace the fixing drive unit with the new type by following the steps below Reference Component formation for the new type fixing drive unit is changed in that the seal is not used to reduce slippery at th...

Page 90: ...he waste toner container 4 Remove 1 connector 1 and 2 screws 2 and then remove the waste toner storage box 3 If Super G3 FAX Board AH1 is attached perform the following steps If not proceed to the step 5 4 1 Remove 2 connectors 1 and then remove the controller cover 2 4 2 Remove 2 connectors 1 of the main controller and 1 connector 2 of the FAX board ...

Page 91: ...pg 89 4 3 Remove 3 screws 1 and then remove the FAX board 2 5 Remove 1 screw and 4 claws and then remove the primary transfer high voltage power supply PCB ...

Page 92: ...pg 90 6 Disconnect 1 connector 1 from the primary transfer high voltage power supply PCB 7 Remove the 1 claw a and then remove the harness cover 8 Disconnect 7 connectors 1 ...

Page 93: ...pg 91 9 Remove 1 screw and then remove the right rear sub cover 10 Remove 1 screw and then remove the inner guide 1 1 ...

Page 94: ...e the inner guide 2 1 12 Remove 4 screws 1 and then remove the fixing drive unit 2 Caution When installing the fixing drive unit be sure that the plate 3 on the fixing drive unit side is positioned beneath the plate 4 on the main body side ...

Page 95: ...ced Parts FM0 1158 010 FIXING DRIVE ASS Y Light Image Faulty Density Faulty Color Reproduction Title Faulty image where specific color of toner does not get printed due to laser shutter lever malfunction Symptom When color copying printing specific color of toner does not get printed Cause The laser shutter lever was unable to operate because spattering toner is accumulated on moving parts of ...

Page 96: ...is open then a cause of the problem is different from the one noted in this FAQ look for other contributing factors 4 Remove the all drum units 5 Remove the ITB unit 6 Remove the cassette 1 the front cover the left cover and the first delivery tray 7 Remove the toner cartridge 8 Remove the fan holder cover 1 9 Depending on the toner bottle mount to be removed follow the steps below a When removing...

Page 97: ... 6 2 pcs protrusion c 3 places and remove the fan duct 3 in the direction of the arrow 10 Put the cover 7 of drum unit back and remove the spring 8 After step 10 steps are the same for all colors 11 Remove the screw 9 1 pc of the toner guide rail reinforcing member ...

Page 98: ... guide rail 10 13 Remove the boss e 2 places of the toner guide rail reinforcing member 11 and pull out the toner guide rail reinforcing member 11 14 Clean toner build up on moving parts of the laser shutter lever Caution Check for a cause for toner leakage ...

Page 99: ...cally changed due to the installation environment change temperature humidity or image density change causing the problem Service work If variation of hues occurs on plain paper go to a Steps for plain paper If it occurs on heavy paper or print output go to b Steps for heavy print output a Steps for plain paper 1 Execute Full Adjust in Settings Registration Adjustment Maintenance Adjust Image Qual...

Page 100: ... Do not set ARC INT2 to a higher value than that of ARC INT1 b Steps for heavy print output 1 Select the settings below from HPFL DSP in Service Mode COPIER Option DSPL SW and then turn OFF and ON the main power 0 Displays Auto Gradation Adjustment with plain paper only default 1 Displays Auto Gradation Adjustment with plain paper and heavy paper 2 Displays Auto Gradation Adjustment with plain pap...

Page 101: ... the decimal points e g If an entry value is 80 setting value will be 89 And if an entry value is 20 setting value will be 23 First make sure to let the customer know that the productivity will slow down slightly after making the setting After the customer accepts this make the setting When a setting value of ARC INT1 is changed to 20 be sure to perform the step 5 5 Set ARC INT2 to 20 or below in ...

Page 102: ...perform Adjust Title When printing from PS driver output in different color if the version of the system software is earlier than Ver 23 02 Symptom When printing from PS driver some characters or image were printed in different color or not printed 1 is output like 2 in different color blue characters Cause The system software earlier than MN CONT Ver 23 02 had a problem in color table for postscr...

Page 103: ...color mode to Black and White 2 Start Illustrator and create a new document with RGB set as its color mode under New Document 3 Chose Illustrator Determine Colors for Color Handling in Illustrator side 4 In Illustrator side select File menu Print Printer list select PS printer driver and print the new document Then the document is output as the black and white data Reference Data created with CMYK...

Page 104: ...t was lighter than that from an LBP machine Calibration with special fine line processing was ineffective Cause iR ADV series machines draw and reproduce the page borders faithfully with the specified width while LBP machines reproduce the page borders with a width greater than the specified width according to the specifications Therefore such a difference appears Further the reason why the calibr...

Page 105: ...red because the Earth Roller 2 located at the lower part of the stapler got caught in either a or b of the Earth Plate 3 when the stapler 1 moved to its home position The causes of the stapler being caught include the following a Vibration upon shipment without fixing member for the stapler such as a pre installation b Moving the stapler overriding the Earth Plate with the inner cover being remove...

Page 106: ...Washer XD1 2100 305 before starting the work 1 Remove 3 screws 1 to detach the front cover 2 2 Remove 2 screws 3 to detach the right cover 4 3 Remove 4 screws 5 and the fixed plate 6 4 Remove 2 connectors 7 to remove the cable 8 from groove ...

Page 107: ... Caution Finisher falls down if it is pulled out too much 6 Make sure the earth plate position from underneath A is at the right position and B is out of position 7 Remove the screw 9 to detach the earth plate and add the washer 10 as shown below and fix it with the screw ...

Page 108: ...1 to the notch a The photo C indicates the washer properly attached whereas D indicates an improperly attached one 9 Reattach the parts in reverse order from step 7 XD1 2100 305 WASHER PLAIN E001 Title None Articles Black Line due to dirt of Stream Reading Glass Title None Articles ...

Page 109: ...m the main body As a result the right lower cover sensor flag on the right door assembly becomes separated from the main body side This prevents the right lower cover sensor flag 1 from being detected by the right lower cover sensor which results in the above symptom TP13 222 pdf Service work Prepare the new type of the right lower cover sensor flag 2 with which the length of leading edge is longe...

Page 110: ...LAG OPEN CLOSE SENSOR Waste Toner is Full message Insert the waste toner container message Title Insert the waste toner container is displayed due to insufficient movable range of the sensor lever of the waste toner inner case assembly Symptom Insert the waste toner container message may be indicated with a machine having a serial number earlier than the numbers listed in Countermeasure Cut in Ser...

Page 111: ...he sensor lever In addition the process is improved to correct the problem of incorrect forming of a harness path Service work Prepare the countermeasure waste toner flag sheet FL0 2463 000 Follow the steps below to attach the waste toner flag sheet to the sensor flag and check that the harness at the rear side of the waste toner inner case assembly has been correctly fitted 1 Turn off the Main Po...

Page 112: ...ect the connector 1 of the waste toner sensing cable and remove 2 screws 2 to remove the waste toner inner case assembly 3 Caution Tighten the screws in the following order to attach the waste toner inner case assembly ...

Page 113: ...de as shown in photo B 6 Remove the switch holder Upper 1 of the waste toner inner case assembly The switch holder Upper can be removed by moving the switch holder Upper in b direction while pushing down the boss a of the switch holder Upper 7 Align the countermeasure waste toner flag sheet 2 with the reference lines a and b to attach the sheet to the sensor flag 1 of the waste toner inner case as...

Page 114: ...oner container came off and dropped behind the waste toner container This prevented the waste toner container switch from detecting the waste toner container Service work Attach the cap of the waste toner container to the correct position A Title Waste toner overflow method to change setting of waste toner full detection timing Symptom The waste toner may overflow according to the installation env...

Page 115: ...e number of sheets by 1000 Caution For DCON with the version earlier than 62 02 with the version 62 02 or later detection timing is changed so as to increase the amount of toner to be collected in the waste toner box Accordingly the capacity corresponding to a value set in the service mode and the default setting value are changed as well The setting value 9 for DCON with the version earlier than ...

Page 116: ...ue is set to 0 waste toner will not overflow but waste toner full level may be detected when the waste toner level is still 60 in a low temperature and low humidity environment The volume of the waste toner tends to increase in a high temperature and high humidity season so be careful not to increase the setting value too much during that season b Conditions of use by the user Even if the waste to...

Page 117: ... to replace the DDR2 SDRAM FK2 8341 000 1 1 Turn OFF the main power 2 To perform Controller System Error Diagnosis hold down digit keys 2 and 4 on the control panel at the same time while turning on the main power Keep pressing these keys until the following Controller System Error Diagnosis are displayed It takes about 20 seconds ...

Page 118: ... recovery work If the result shows OK check other factors Reference Figure A below shows the result is normal whereas Figure B shows the result is abnormal Replacement Part FK2 8341 DIMM SMD E51288HG 6E SDRAM DIMM Title Machine not recovering from Sleep Mode upon installation due to foreign substances adhering to DIMM s contact Symptom Machine did not recover from Sleep Mode upon installation Caus...

Page 119: ...el upon main power SW ON after installation Symptom Upon main power SW on after installation the background screen of the LCD control panel became mottled Cause The connector of the Control Panel Cable which connects to the Main Controller PCB 1 was inserted askew Service work Properly insert the connector of the Control Panel Cable Title Streaks on the LCD control panel upon turning the main powe...

Page 120: ...work Properly insert the connector on the Control Panel Cable Title No display appears on Control Panel LCD due to poorly connected interface cable at power on Symptom When turning the power on the control panel LCD may have no display Cause Because the contact surface a of the interface cable found on the back of the control panel is not securely fitted as shown in the photo B The photo A shows t...

Page 121: ...ut from the Low voltage Power Supply Unit Service work Check the 24V output from the J300 1 of the Low voltage Power Supply Unit If no 24V is output replace the Low voltage Power Supply Unit Reference The Low voltage Power Supply Unit is described as the Low Voltage Power Supply Ass y in the parts catalogue FM3 8179 LOW VOLTAGE POWER SUPPLY ASS Y Title Machines having system software earlier than ...

Page 122: ... attracted to the ITB due to the influence of the Secondary Transfer Voltage in duplex mode Symptom In double sided copying printing the leading edge of the second side of the paper was attracted to the ITB and accordingly the paper was not fed to the fixing assembly side resulting in 010A jam In addition this jam tends to occur with thin paper paper that easily becomes charged paper that is elect...

Page 123: ... of the voltage of the leading edge on the second side of the thin paper in increments of 1 If the setting value is increased the transfer voltage drops which makes the paper separate easily This adjustment comes to the end if the jam is solved 0 OFF Default 1 Weak separation 2 Medium separation 3 Strong separation Caution When the setting value is increased in Service Mode poor transfer may occur...

Page 124: ... paper feeding failure paper skew or abnormal noise Service work Cut the leading edge of the upper right door guide 1 Prepare the upper right door guide of the new type B attached to the sheet a Follow the replacement procedure to replace the part A shows the old type 1 Open the right door assembly 2 Remove 1 screw 1 to detach the stopper 2 ...

Page 125: ...w a in the direction of arrow b and then in the direction of arrow c Caution When attaching the delivery guide 1 delivery guide 2 1 insert the protrusion a of the latch holder rear into the hole of the delivery guide 2 Ensure to fit the protrusion c of the delivery guide 2 and the claw d into the holes of the right door ...

Page 126: ...T DOOR UPPER Title Failure in printing operability when A4R LTRR size paper is output from the multi purpose tray Symptom Upon printing by specifying the multi purpose tray from the PC if paper is not set in the multi purpose tray Load paper is displayed in the status line on the control panel If paper is set in this state the confirmation screen including Paper Size and Paper Type is displayed an...

Page 127: ...lem appears Title E002 0006 due to the looseness of the connector for the harness Symptom E002 0006 occurred E002 0006 At startup while Fixing Motor is rotating the temperature of Main Thermistor 1 TH1 does not increase by 1 degree Celsius or more per second Cause The cause was the looseness of the connector for the harness which connects the DC Controller to the fixing assembly From the front sid...

Page 128: ...f Main Thermistor 1 TH1 does not increase by 1 degrees Celsius or more per second Cause The symptom occurs due to the failure of the system software DC CONT Ver 63 01 or before The failure causes false detection by the main thermistor 1 TH1 and then power shortage to increase the temperature of the fixing assembly occurs when turning ON the machine in a state that the fixing assembly is cold Servi...

Page 129: ...T E C H N I C A L W O R K B O O K Appendix ...

Page 130: ...sidue ghost may occur The following sample image A shows that Magenta toner a is transferred to a solid yellow part or a white background THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U S A INC AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO CANON U S A AUTHORIZED CANON U S A DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY ANY OTHER USE BY AN AUTHORIZED C...

Page 131: ...e 1 Cause of the retransfer residue ghost The cause will be explained by referring to the sample image A Yellow toner transferred to the ITB 2 is retransferred when Magenta is transferred and passes through the upstream brush 4 or the downstream brush 5 thereby staining the primary charging roller 6 This causes a failure in appropriately controlling the potential on the surface of the drums leadin...

Page 132: ...3 that was not transferred from the Black drum 1 to the ITB 2 is collected by the upstream brush 4 or the downstream brush 5 However toner that could not be collected by the upstream and downstream brushes stains the primary charging roller 6 This causes a failure in appropriately controlling the potential on the surface of the drums leading to the occurrence of the ghost image ...

Page 133: ...Test PG PG PICK 3 Change the setting value to 255 in Service Mode Mode List COPIER Test PG DENS Y M C K 4 Change the setting value to 0 Full Color Mode in Service Mode Mode List COPIER Test PG F M SW set 49 in Service Mode Mode List COPIER Test PG TYPE and then output a PG print Repeat the above procedure by changing the setting value to 1 Black and White Mode in Service Mode Mode List COPIER Test...

Page 134: ... occurred while the sample D shows the transfer residue ghost of Black c has occurred In case the retransfer residue ghost of a different color such as a of the sample C occurs proceed with A The steps for responding to the retransfer residue ghost of a different color In case the transfer residue ghost of the same color such as b of the sample C occurs proceed with B The steps for responding to t...

Page 135: ...t Service Mode USUB YDC is for adjusting all of Y M C at the same time and USUB KDC is for adjusting only Black A 2 Check if the ghost image has occurred by outputting a PG49 test print in Full Color Mode If the output has improved restore the setting values in Service Mode that were changed in the steps 1 to 4 and make 10 copies of the test chart If the output is normal the operation is completed...

Page 136: ...in 1 of the above chart Service Mode USUB YDC is for adjusting all of Y M C at the same time and USUB KDC is for adjusting only Black B 2 Check if the ghost image occurs by outputting a PG49 test print in Full Color Mode If the output has improved restore the setting values in Service Mode that were changed in the steps 1 to 4 and make 10 copies of the test chart If the output is normal the operat...

Page 137: ...de If the output has improved restore the setting values in Service Mode that were changed in the steps 1 to 4 and make 10 copies of the test chart If the output is normal the operation is completed If the output has not improved proceed to step C 3 C 3 Change the setting values as described in Row 2 of the table above output a PG49 test print in Black and White Mode and check if the ghost image h...

Page 138: ...he Right Door Assembly DETAILS Symptom Close the Lower Right Cover of the Device may be displayed Cause The Right Door Assembly may become deformed by being pushed outward overtime due to repulsive forces from the main body As a result the right lower cover sensor flag on the Right Door Assembly becomes separated from the main body side This prevents the right lower cover sensor flag 1 from being ...

Page 139: ... door guide has been changed to a new type as described in below SERVICING PROCEDURE Service work Prepare the new type right lower cover sensor flag 2 where the length of leading edge is longer by 2mm than that of the right lower cover sensor flag 1 and replace the parts by following the steps below ...

Page 140: ...ng the right lower cover sensor flag 2 the reel roller 3 may be detached Therefore detach the right lower cover sensor flag while holding the reel roller with a finger 3 Attach the new type right lower cover sensor flag and close the Right Door Assembly Check that the message Close the Lower Right Cover of the Device is not displayed SERVICE PARTS Description Part Number P C Page 1 Old FLAG OPEN C...

Page 141: ...y DETAILS Symptom Insert the Waste Toner Container message may be indicated with a machine having a serial number earlier than the numbers listed in Countermeasure Cut in Serial Numbers in Factory Cause Insufficient movable range of the sensor lever of the waste toner inner case assembly causes the sensor to incorrectly detect the position of the waste toner container or incorrect forming of harne...

Page 142: ...er inner case assembly 1 the photos A and B respectively show the states before and after the measure is taken As a permanent measure the shape b of the sensor lever has been changed as shown in the photo C to correct the problem of insufficient movable range of the sensor lever In addition the process has been improved to correct the problem of incorrect forming of a harness path ...

Page 143: ...k that the harness at the rear side of the waste toner inner case assembly has been correctly fitted 1 Turn off the Main Power SW 2 Open the waste toner cover and take off the waste toner case assembly 3 Remove 5 screws 1 to remove the rear upper cover 2 the rear cover 3 and the connector cover 4 4 Disconnect the connector 1 of the waste toner sensing cable and remove 2 screws 2 to remove the wast...

Page 144: ...n the following order to attach the waste toner inner case assembly 5 Check that the area of the harness indicated by the red circle is placed under the harness guide If the harness comes off from the harness guide A correctly route the harness under the harness guide as shown in photo B ...

Page 145: ...se assembly The switch holder Upper can be removed by moving the switch holder Upper in b direction while pushing down the boss a of the switch holder Upper 7 Align the countermeasure waste toner flag sheet 2 with the reference lines a and b to attach the sheet to the sensor flag 1 of the waste toner inner case assembly ...

Page 146: ...urn on the Main Power SW and then confirm that Insert the Waste Toner Container is not displayed SERVICE PARTS Description Part Number P C Page 1 Old 108 New SHEET WASTE TONER FLAG FL0 2463 000 2 Old LEVER SENSOR FC8 8498 000 108 New FC8 8498 010 3 Old WASTE TONER INNER CASE ASS Y FM3 8138 010 108 New FM3 8138 020 ...

Page 147: ...production machine and later and the measure has then been changed to Measure 2 This information describes points to note during service work along with the change Measure 1 Attach two sheets of the right door lower sheet 1 and extraction roller sheet 2 respectively Refer to photo A Measure 2 Change the shape of the right door guide 3 into the new right door guide 4 Refer to photo B which has the ...

Page 148: ... surface with alcohol Since the two right door lower sheets 1 are attached to the old right door guide FC0 2627 000 removing the sheets is unnecessary SERVICING Reference Procedure to replace the old right door guide 3 with the new type is as follows 1 Remove the rear upper cover the right upper sub cover and the rear cover 2 Remove the cassette right upper sub cover 1 and the cassette right upper...

Page 149: ...e 3 of 8 3 Remove 1 screw and 1 hook a to detach the right lower sub cover 2 4 Remove 1 screw 1 hook a and 1 connector to detach the right rear sub cover 5 Open the multi purpose tray 6 Release 1 claw a and the stopper retainer then remove the stopper ...

Page 150: ... 7 Close the multi purpose tray and open the right lower cover 8 Remove 2 screws to remove the link arms at right and left sides Caution When removing the link arms be sure to support the right door unit 9 Remove 2 screws to detach the hinge at the front side ...

Page 151: ...e Support Filename TP13 303 pdf Date 08 07 13 Page 5 of 8 10 Remove the right door unit in the direction of the arrow 11 Remove the 2 extraction roller sheets 1 and clean the surface with alcohol ...

Page 152: ...n the photo While pushing it in the direction a remove each holder 1 paper feed roller 3 and spring 4 all together as a set of parts Reference When removing them the springs cannot be directly seen as they are located at the back of the holders 13 Remove 4 screws 1 to take out the right door guide 2 ...

Page 153: ...nto the right door unit Caution Fit the spring to the mounting position a of the spring Be sure that the holders are positioned lower than the frame a of the right door unit Photo A shows the correct position whereas photo B shows the holder is positioned onto the frame a If the holder is attached as in photo B a jam or skew may occur ...

Page 154: ...e parts from step 10 in reverse order 17 Make test copies to ensure that no jam or skew occurs and that leading edge at paper is not bent up SERVICE PARTS Description Part Number P C Page 1 Old SHEET RIGHT DOOR LOWER FE3 4452 000 101 New GUIDE RIGHT DOOR LOWER FL0 1354 000 2 Old SHEET EXTRACTION ROLLER FE3 3788 000 101 New GUIDE RIGHT DOOR LOWER FL0 1354 000 ...

Page 155: ...C2030 EZS00001 EZS10828 imageRUNNER ADVANCE C2020 G GDV00001 GDV10008 imageRUNNER ADVANCE C2030 G GEB00001 GEB10009 GENERAL Measure to prevent E020 0360 E020 0391 E020 03b1 error codes due to electrostatic buildup on the black toner sensor during shipment DETAILS Symptom Error codes E020 0360 E020 0391 E020 03b1 may occur due to electrostatic buildup on the black toner sensor E020 0360 Low density...

Page 156: ...oner from the toner bottle leading in too much toner adhesion Because of this toner supplied to the black developing assembly becomes insufficient resulting in an error P 1 P 1 Toner Feed Assembly 1 Toner Feed Assembly Black 3 Toner Sensor FACTORY MEASURE A new mechanism has been added to shake off the toner on the toner sensor 3 in the black toner feed assembly 2 P 2 P 2 Electrical charging attri...

Page 157: ...urred the value of DENS K becomes higher than 5 3 Make the following selections in sequence COPIER FUNCTION INSTALL SPLY H K 4 Press OK 5 START is displayed in the blank field instantaneously and OK is then displayed 6 Open Close the front door and insert the door switch tool into the door detection switch A The copier immediately starts supplying toner to the buffer The toner supply operation is ...

Page 158: ...PG 5 image alone using LTR size paper 255 12 Check to see if the Bk toner bottle rotates intermittently for a minute or two during outputting or after outputting B 13 Remove the door switch tool and close the front door 14 If the error code is still being displayed continue to the Servicing section regarding the replacement of the Toner Feed Assembly below SERVICING If the Toner Feed Assembly requ...

Page 159: ... 168c pdf Date 08 19 11 Page 5 of 9 Procedure for removing the Toner Feed Assembly 1 Remove the stopper and remove the link stick in the direction of the arrow 1 Counterclockwise 2 Pull out 2 Remove the 2 screws 6 shown below ...

Page 160: ...port Filename TP11 168c pdf Date 08 19 11 Page 6 of 9 3 Push the rib 7 that catches the rear end plate back to free the plate catching hook 4 Insert fingers into the space 8 and hold the toner feed assembly ...

Page 161: ...e Support Filename TP11 168c pdf Date 08 19 11 Page 7 of 9 5 Lift up above the toner feed assembly 6 Turn the toner feed assembly counter clockwise and down while pulling it slightly toward the front ...

Page 162: ...down 8 Reassemble all removed parts in the reverse order of removal POINTS TO NOTE ABOUT SERVICE WORK When installing the new type toner feed assembly be sure to make sure that the claw under the toner feed assembly fits into the hole on the bottom sheet metal of the toner feed assembly If this claw does not fit the toner supply operation fails consequently leading to E020 0360 error P 4 P 4 C Nor...

Page 163: ... Service Mode COPIER FUNCTION INSTALL SPLY H K After execution toner is supplied to the hopper unit when warm up rotation is performed Warm up rotation is performed by opening and closing the Front Door or turning OFF and then ON the Power SERVICE PARTS Description Part Number Fig Number 1 Old TONER FEED ASSEMBLY BLACK FM3 8084 000 106 New FM3 8084 010 ...

Page 164: ...the ADF a double feeding jam may occur 0004 0044 jam Registration sensor stationary jam 0005 0045 jam Read sensor delay jam 0006 0046 jam Read sensor stationary jam Cause Certain types of documents lower the performance to separate paper when the document is fed by the ADF FACTORY MEASURE The separation pad 1 in the separation reserve guide assembly is changed to a new type with a separation sheet...

Page 165: ...uld occur prepare the separation pad unit FM1 A719 the reinforcement plate FC9 4978 and 2 pieces of the P screw XB4 5301 005 Then follow steps A B below A Remove the separation pad and the compression spring Instead replace them with the separation pad unit FM1A719 which consists of the latest type separation pad and the new type compression spring 1 as a set For the latest type separation pad the...

Page 166: ...ent plate to the back side of the separation reverse guide assembly by following the steps below B 1 Open the feeder cover 1 and remove one screw B 2 Open the ADF and detach the front cover 1 2 screws F 1 B 3 Close the ADF and then detach the feeder cover 1 1 screw 1 positioning pin ...

Page 167: ...e Support Filename TP11 324b pdf Date 11 06 13 Page 4 of 9 B 4 Remove the tray holder 1 1 screw F 2 B 5 Remove the rear cover 1 2 screws Caution Remove the rear cover with the two claws released F 3 ...

Page 168: ...b pdf Date 11 06 13 Page 5 of 9 B 6 Disconnect the 9 connectors from the ADF driver PCB F 4 B 7 Remove the document tray 1 1 connector 1 screw F 5 B 8 Remove the ADF motor unit 3 1 tension spring 1 1 connector 2 and 2 screws F 6 ...

Page 169: ...Filename TP11 324b pdf Date 11 06 13 Page 6 of 9 B 9 Remove the left hinge 1 5 screws F 7 B 10 Remove the harness guide 1 5 connectors 1 screw F 8 B 11 Remove the clutch support plate 1 2 connectors 2 screws F 9 ...

Page 170: ...port Filename TP11 324b pdf Date 11 06 13 Page 7 of 9 B 12 Remove the feed unit 1 8 screws F 10 B 13 Open the separation reverse guide assembly and then pull and remove it in the direction of the arrow F 11 ...

Page 171: ...e reverse order from step B 13 B 16 Feed the originals by the ADF to ensure no jam occurs Points to note about service work If double feeding still occurs even by implementing the above service work then replace only the compression spring by the one FU7 5343 with a higher spring pressure 474 8g Color of the compression spring FU7 5343 is red and is set as a service part for imageRUNNER ADVANCE C5...

Page 172: ...2 000 A41 New FL3 5538 000 Type Description Part Number Figure Number 1 Old SEPARATION PAD FL3 5538 010 A41 New SEPARATION PAD UNIT FM1 A719 000 2 Old COMPRESSION SPRING FU7 2657 000 A41 New SEPARATION PAD UNIT FM1 A719 000 3 Old A41 New REINFORCEMENT PLATE FC9 4978 000 4 Old A41 New M3X10 P SCREW XB4 5301 005 5 Old COMPRESSION SPRING FU7 5343 000 A41 New ...

Page 173: ...t an abnormal noise and a 0105 Jam due to paper failure when using the Multi Purpose Tray DETAILS Symptom When using a Multi Purpose Tray an abnormal sound may be heard and a 0105 Jam registration sensor delay jam may occur due to a paper feed failure P 1 P 1 Multi Purpose Tray THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U S A INC AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED ...

Page 174: ... the push on area of the gear cover It widens a clearance around the gear and the gear disengages P 2 P 2 Paper Pick up Assembly 1 Gear Holder SERVICING Factory Measures The shape of gear holder has been modified to prevent gear holder from interfering with the push on area of gear cover P 3 P 3 Gear Holder A Old Type B New Type ...

Page 175: ...ater than those listed in the Affected Machines on the first page replace the gear holder assembly with the new type black 1 Remove the gear holder assembly from the paper pick up assembly and replace it with a new type black P 3 P 3 Gear Holder A Old Type B New Type SERVICE PARTS Description Part Number P C Page 1 Old PAPER PICK UP ASSEMBLY RM1 6106 060 310 New RM1 6106 070 3 Old GEAR HOLDER ASSE...

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