e-Support Filename:
TP11 168c.pdf
Date:
08-19-11
Page 3 of 9
Service checks to help address an E020-0360/ 0391/ 03b1
The following checks can be tried to help with E020-0360/ 0391/ 03b1 error codes.
1.
Upgrade the System Software to the countermeasure version.
* System v20.70 or higher, which has a DCON of v40.03 or higher
2.
Check the value in [COPIER > Display > DENS > DENS-K].
* If an E020-03b1 has occurred, the value of [DENS-K] becomes higher than -5%,
3.
Make the following selections in sequence: [COPIER > FUNCTION > INSTALL > SPLY-H-K].
4.
Press [OK].
5.
[START] is displayed in the blank field instantaneously, and [OK] is then displayed.
6.
Open/Close the front door and insert the door switch tool into the door detection switch. [
A
]
*The copier immediately starts supplying toner to the buffer.
*The toner supply operation is completed within 40 seconds.
(During this period of time, check to see if the toner bottle rotates intermittently. [
B
] If the toner bottle
does not rotate, suspect another problem is occurring.)
