2
Paper Problems
Phenomenon
Roll paper cannot be inserted into
the paper feed slot
The roll paper is warped.
Straighten out curls and reload the roll.
Cannot load sheets
Press the
Load
button and select the paper source.
The paper source selection is
incorrect.
Paper is not cut straight
The paper is bent or curled at the
cut position.
Straighten out any curling by the edges of the paper.
Reload the paper correctly.
Paper rises by the ends of the cut
position before it is cut.
Paper is not cut
In the printer driver,
No
or
Cut Guideline
is specified in
Auto
Cut
.
In the
Control Panel
menu,
Cutting Mode
is set to
Eject
or
Manual
.
Specify
Yes
in
Auto Cut
in the printer driver.
If the
Cutting Mode
is
Eject
, press the
Cut
button to
cut the paper.
Cause
Corrective Action
Troubleshooting
This section gives troubleshooting tips in case of problems.
Paper is jammed by the paper feed
slot.
(
→
, If Roll Paper Jams)
(
→
, If a Sheet Jams)
Remove the jammed paper.
You are using paper that cannot be
cut with the
Cutter Unit
.
Specify
Manual
in
Cutting Mode
in the
Control
Panel
menu and use scissors or a cutting tool to cut
the roll after printing.
(
→
"Specifying the Cutting Method for Rolls," User's
Guide)
The paper source selection is
incorrect.
Press the
Load
button and select the paper source.
The
Cutter Unit
is not installed.
Install the
Cutter Unit
.
(
→
"Replacing the Cutter Unit," User's Guide)
The
Cutter Unit
is not installed
correctly.
Reinstall the
Cutter Unit
correctly.
The
Cutter Unit
blade is worn out. Replace the
Cutter Unit
.
(
→
"Replacing the Cutter Unit," User's Guide)
(
→
"Replacing the Cutter Unit," User's Guide)
Rolls are not cut when you are
using the
Media Take-up Unit
.
Either cut the roll paper by pressing the
Cut
button or
lift the
Release Lever
and cut the roll with scissors.
If the
Cutting Mode
is
Manual
, cut rolls with scissors
or the like.
(
→
"Removing Printed Documents from the Media
Take-up Unit (Optional)," User's Guide)
Cut Speed
is not configured
correctly in the
Control Panel
menu.
Change the
Cut Speed
setting in the
Control Panel
menu.
(
→
, Menu Map)
Margins are wide
Rolls are advanced a specific
amount before cutting to prevent
problems with cutting and paper
ejection.
This operation is normal.
During cutting, printed documents
fall out at an angle.
In the
Control Panel
menu, set
Cutting Mode
to
Eject
. Hold documents after printing, as they are cut.
(
→
"Specifying the Cutting Method for Rolls," User's
Guide)
