14
Troubleshooting
Phenomenon
Cause
Corrective Action
Documents are printed in
monochrome
In the
Advanced Settings
of the
printer driver,
Monochrome
or
Monochrome (Photo)
is specified
in
Color Mode
.
The Printhead
nozzles are
clogged.
In the
Advanced Settings
of the printer driver, specify
Color
in
Color Mode
and try printing again.
Print a test pattern to check the nozzles and see if
they are clogged.
(
→
"Checking for Nozzle Clogging," User's Guide)
Line thickness is not uniform
1.
2.
Access the printer driver
Properties
dialog box from
in the
File
menu of the source application, and
follow these steps to print.
In the
Special Settings
dialog box
of the Windows printer driver,
Fast
Graphic Process
is selected.
Clear the option
Open Preview When Print Job
Starts
on the
Main
sheet.
Clear the option
Page Layout
on the
Layout
sheet.
Click the
Special Settings
button on the
Layout
sheet to display the
Special Settings
dialog box,
and then clear the option
Fast Graphic Process
.
3.
The blue
Switch
on the platen is
set incorrectly.
Move the
Switch
numbered corresponding to the size
of paper for printing opposite to the
●
position.
(
→
"Setting the Blue Switch on the Platen," User's
Guide)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
Press the
Stop
button and stop printing.
1.
Change the type of paper in the printer driver and
try printing again.
2.
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
(
→
, Loading Rolls in the Printer)
(
→
, Loading Sheets in the Printer)
Incorrect Printhead
alignment
value.
When printing fine lines or text at high precision on
glossy or semi-glossy photo or proofing paper, set the
optimal Printhead
height before aligning the printhead.
(
→
"Enhancing Printing Quality," User's Guide)
Depending on the type of paper,
the thickness of printed lines may
be noticeably inconsistent.
Specify
Proof
in
Print Priority
in the printer driver.
(
→
"Giving Priority to Particular Graphic Elements and
Colors for Printing," User's Guide)
Images are printed crooked
In the
Control Panel
menu, set
Skew Check Lv.
to
Standard
.
In the
Control Panel
menu,
Skew
Check Lv.
is set to
Loose
or
Off
.
In the
Control Panel
menu,
Width
Detection
is set to
Off
.
Set
Width Detection
to
On
in the
Control Panel
menu.
In the
Control Panel
menu, use a lower
Head Height
setting.
(
→
"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User's Guide)
