Canon BJC-S830D User Manual Download

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Print Quality is Poor or Contains Errors

145

Troubleshooting

Meaningless Characters or Symbols are Printed

■

If the problem only occurs when printing a specific document, try editing the
document and then printing it.

If this does not resolve the problem, there may be a problem with the application.

Summary of Contents for BJC-S830D

Page 1: ...User s Guide PHOTO PRINTER V1 ...

Page 2: ...Dialog Box 16 Printer Properties Dialog Box Description 18 BJ Status Monitor Functions 32 Cancelling a Print Job 35 Uninstalling Printer Drivers 36 Printer Driver Functions Macintosh 37 Description of Print Settings 38 BJ Print Monitor 56 Cancelling a Print Job 58 Using the Printer with a Network 59 Uninstalling Printer Drivers 63 Table of Contents ...

Page 3: ...he Application to Be Started 78 Deleting the Memory Card Utility 81 Routine Maintenance 84 When to Replace Ink Tank and Maintain Print Head 85 Replacing an Ink Tank 86 Printing the Nozzle Check Pattern 91 Print Head Cleaning 95 Print Head Deep Cleaning 98 Cleaning the Printer 100 Transporting the Printer 102 Printing Media 106 Compatible Media Types 107 Envelopes 110 High Resolution Paper 114 Glos...

Page 4: ...hooting 139 Cannot Install the Printer Driver 140 Print Quality is Poor or Contains Errors 142 Printer Does Not Start or Stops During Print Jobs 159 Paper Does Not Feed Properly or Paper Jams 165 The POWER Lamp Flashes Orange 168 An Error Message is Displayed on the Screen 171 Problems Unique to Windows 179 Problems Unique to the Macintosh 182 Specifications 185 Index 197 ...

Page 5: ...d result in death or serious personal injury caused by incorrect operation of the equipment Must be observed for safe operation Caution Instructions that if ignored could result in personal injury or material damage caused by incorrect operation of the equipment Must be observed for safe operation Important Prohibited actions that if inadvertently performed could result in equipment damage faults ...

Page 6: ...re for Acrobat Reader 4 0 Please note that screens displayed by Acrobat Reader 3 0 or 5 0 are slightly different Use this button to enlarge the viewing screen Select this button in the tool bar and click within the screen Displays the next page Returns to the page you were previously viewing Click to jump straight to this page Displays the previous page ...

Page 7: ...e This Manual Displays the table of contents Click the heading to jump to the topic Click the symbol to see the headings for each chapter Click the symbol to close the headings Use this button to search for a word ...

Page 8: ...ic shock fire or damage the printer if you ignore any of these safety precautions Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners Power supply Never attempt to plug in or unplug the printer from the power supply when your hands are wet Always push the plug all the way into the power outlet Never damage modify stretch excessively bend or twist th...

Page 9: ... collected on the plug and or power outlet If the printer is placed at a location exposed to a lot of dust smoke or high humidity the dust collected on the plug may absorb moisture and may cause insulation failure and fire Cleaning the printer Use a damp cloth to clean the printer Never use flammable solvents such as alcohol benzene or thinners If flammable solvents come in contact with electrical...

Page 10: ...arts inside the printer The printer contains high voltage components Never attempt any maintenance procedure not described in this guide Working around the printer Do not use inflammable sprays near the printer This could cause a fire or electric shock if the spray comes into contact with electrical components inside the printer ...

Page 11: ... humid or dusty in direct sunlight outdoors or close to a heating source To avoid the risk of fire or electric shocks install the printer in a location with an ambient temperature range of 41 F to 95 F 5 C to 35 C and humidity of 10 to 90 condensation free Do not place the printer on a thick rug or carpet Ensure that the area around the power outlet is kept clear at all times so you can easily unp...

Page 12: ...ulling on the cord Do not use a power strip Never use a power supply voltage other than that supplied in the country of purchase The correct power supply voltages and frequencies are as follows USA Canada AC 120V 60Hz Europe AC 230V 10 50Hz Australia AC 240V 50Hz ...

Page 13: ...r liquid falls into the printer unplug the power cord and call the Canon Customer Care Center Print head and ink tanks For safety reasons store print head and ink tanks out of the reach of small children If a child ingests any ink consult a doctor immediately Do not shake print head or ink tanks Ink may leak out and stain clothing or the surrounding area Never touch the electrical contacts on a pr...

Page 14: ...el becomes damaged and the liquid crystal solution in the panel leaks out never taste or swallow the liquid If the liquid crystal solution is accidentally swallowed call a physician immediately If the liquid gets on your hands or clothes wash them immediately with soap ...

Page 15: ...er Functions Windows Printer Driver Functions Windows Opening the Printer Properties Dialog Box Printer Properties Dialog Box Description BJ Status Monitor Functions Cancelling a Print Job Uninstalling Printer Drivers ...

Page 16: ...ly depending on the application This section describes only the general procedure for opening the Printer Properties dialog box 1 In the application select the command to print a document The Print dialog box can usually be opened by selecting Print from the File menu 2 Ensure that Canon S830D is selected in the Name field Then click the Properties button The Printer Properties dialog box opens No...

Page 17: ...rating system adds several tabs including the Details tab These do not appear when the Printer Properties dialog box is opened from within an application For further information about these additional tabs refer to your Windows documentation 1 Click the Start button then select Settings Printers For Windows XP click Start and select Control Panel Printers and Other Hardware Printers and Faxes 2 Se...

Page 18: ...inter Properties Dialog Box Description Note The screens in this section refer to Windows Me Windows 98 operation The equivalent screens for Windows XP and Windows 2000 may look slightly different Main Tab Page Setup Tab Stamp Background Tab Effects Tab Profiles Tab Maintenance Tab ...

Page 19: ...tions Windows Main Tab 1 Media Type Ensure that this setting matches the type of media loaded in the printer 2 Print Quality Select the print quality that best describes your print job To select custom Print quality select Custom and click the Set button 6 4 1 2 3 5 ...

Page 20: ...inting 6 Print Advisor Click to start the Print Advisor The Print Advisor simplifies configuration of the printer driver By having the user answer a series of questions the Printer Advisor automatically configures the printer driver settings Note To see a description of any item in the Printer Properties dialog box click the mark then click the desired item To see a description of operating proced...

Page 21: ...21 Printer Driver Functions Windows Page Setup Tab 1 Page Size Ensure that the correct paper size is selected 2 Orientation Select landscape or portrait printing and ensure that it is the same orientation used in the application 2 1 3 4 6 7 8 5 ...

Page 22: ...a 2 to 16 page document fits on each printed page Booklet Printing The multiple page document is printed so that two pages of the document fit on each printed page The print order is set automatically After the document is printed you can create a booklet by folding and saddle stitching the document Poster Printing This enlarges and splits the image to be printed across several sheets of paper The...

Page 23: ...o adjust how much the image extends beyond the paper It is recommended that you normally set the slide bar to the far right end If you move the slide bar to the left to reduce the extension amount a border may appear 6 Duplex Printing The document is printed on both sides of the paper After printing one side turn the ejected page over and print on the other side 7 Reverse Order When selected the d...

Page 24: ...r Driver Functions Windows Stamp Background Tab 1 Stamp Select the checkbox and choose the stamp 2 Place stamp over text When selected the stamp is printed over the print data 3 Stamp first page only Prints the stamp only on the first page 1 2 3 4 5 6 7 ...

Page 25: ...ps or modify the details of a selected stamp 5 Background Select the checkbox and choose the background image you wish to use 6 Background first page only Prints the background image only on the first page 7 Select Background This allows you to register a new background or to display details of the background you have selected ...

Page 26: ...ription 26 Printer Driver Functions Windows Effects Tab 1 Simulate Illustration Select the checkbox to manipulate color image data to produce illustration effects Adjust the brightness of the image with the Contrast slide bar 1 2 5 4 3 ...

Page 27: ...in tones of people that appear in the images 4 Image Optimizer Improves the contours and jaggedness that occur when photographic or graphic image data is enlarged within an application 5 Photo Optimizer PRO Optimizes the color of images taken from a digital camera or scanner It is especially effective for images affected by color imbalance and over or under exposure When printing several images on...

Page 28: ... 1 Printing Profiles This list displays the printing settings currently registered in the Profiles tab The Current Settings profile contains the settings currently specified in the Main Page Setup and Effects tabs The Default Settings profile contains the factory default settings 1 4 2 3 6 5 ...

Page 29: ... Effects tabs Select Current Settings in the Printing Profiles list then click this button The Add to Profiles dialog box appears 5 Retrieve from Profiles Click to activate registered printer settings The contents of the Main Page Setup and Effects tabs are changed by selecting the printer settings in Printing Profiles and then clicking this button This button is disabled when Current Settings is ...

Page 30: ...n 30 Printer Driver Functions Windows Maintenance Tab 1 Cleaning Click to start print head cleaning 2 Deep Cleaning Click to start print head deep cleaning Use this function only if Cleaning has not improved the print quality 1 2 3 5 7 8 4 6 ...

Page 31: ...Examining the Nozzle Check Pattern 5 Power Off Click to turn the printer off 6 Custom Settings Click to modify the printer mode Change the settings in the Custom Setting dialog box and click Send to change the printer mode 7 Quiet Mode Reduces the printing noise However the effect may be small depending on the print quality setting If you use Quiet Mode the print speed may become slower than norma...

Page 32: ...ure of the error and suggests an appropriate solution The status monitor also checks the ink tanks and displays a warning message when the ink is low Launching the BJ Status Monitor The BJ Status Monitor launches automatically when data is sent to the printer When launched the BJ Status Monitor appears as an icon on the Task Bar 1 Click the Canon BJ Status Monitor icon on the Task Bar The BJ Statu...

Page 33: ... Functions 33 Printer Driver Functions Windows Note To open the BJ Status Monitor when the printer is not printing click the Maintenance tab in the Printer Properties dialog box and click the Start Status Monitor button ...

Page 34: ...rs e g if the printer runs out of paper or ink is low In such cases take the appropriate action as described in the Printer Status tab In Windows Me or Windows 98 click the Guide tab and follow the instructions on screen Note For details on the BJ Status Monitor select the Help menu and click on the topic of interest When paper has run out When the ink level is low ...

Page 35: ...ing a Print Job To cancel the current print job first open the BJ Status Monitor 1 Click the Canon BJ Status Monitor icon on the Task Bar 2 Click Cancel Printing Note If Cancel Printing is grayed out press the printer s RESUME CANCEL button to terminate the print job ...

Page 36: ...odify the settings 1 Click the Start button and select Programs Canon S830D Uninstall Note For Windows XP click the Start button and select All Programs Canon S830D Uninstall 2 Click Yes when the confirmation message appears 3 When all the files have been deleted click OK The deletion of the printer driver is complete If a message prompts you to restart your computer click OK to restart your compu...

Page 37: ...7 Printer Driver Functions Macintosh Printer Driver Functions Macintosh Description of Print Settings BJ Print Monitor Cancelling a Print Job Using the Printer with a Network Uninstalling Printer Drivers ...

Page 38: ...t Settings 38 Printer Driver Functions Macintosh Description of Print Settings Page Setup Dialog Box Printer Utility Dialog Box Print Dialog Box Options Dialog Box Register Settings Dialog Box Detailed Setting Dialog Box ...

Page 39: ...he size of the print media and resizing the printed image To open the Page Setup dialog box select Page Setup from the File menu in an application 1 Paper Size Select the size of the paper for the print job To enter the size manually select Custom 1 to Custom 3 and click Custom 2 Banner Printing Select this checkbox when printing on banner paper 1 2 7 5 8 6 9 4 3 ...

Page 40: ...e Amount of Extension slide bar to adjust how much the image extends beyond the paper It is recommended that you normally set the slide bar to the far right end If you move the slide bar to the left to reduce the extension amount a border may appear 5 Scale Specify the scaling percentage to resize the document for printing 6 Orientation Select landscape or portrait printing 7 Custom To specify a c...

Page 41: ...Description of Print Settings 41 Printer Driver Functions Macintosh 9 Save Settings Saves the settings specified in the Page Setup dialog box ...

Page 42: ...yed when you click the Utilities button in the Page Setup dialog box 1 Select the function you wish to perform 2 Display area showing the various maintenance functions including cleaning and test pattern printing Click the icon to start this function For further details refer to Routine Maintenance Printing the Nozzle Check Pattern 1 2 ...

Page 43: ...Description of Print Settings 43 Printer Driver Functions Macintosh Print Head Cleaning Print Head Deep Cleaning Note For information about Print Head Alignment refer to the Quick Start Guide ...

Page 44: ...he Print dialog box specifies the media type and print settings to be used for your print job To open the Print dialog box select Print from the File menu in an application 1 Options Specify the output destination print order and page layout for the document you are printing 1 2 3 4 5 6 ...

Page 45: ...ting 3 Media Type Ensure that this setting matches the type of media loaded in the printer 4 Details Allows you to manually set the print quality and color settings in the Detailed Setting Dialog Box 5 Print Mode Select the option in accordance with the document type and printing purpose 6 Grayscale Printing Select to print a grayscale version of a color document ...

Page 46: ...s Macintosh Detailed Setting Dialog Box To open the Detailed Setting dialog box select Manual from Print Mode in the Print dialog box then click Details 1 Panel display icons Click these icons to switch between panels in the Detailed Setting dialog box 1 2 3 ...

Page 47: ...tosh 2 Print Quality Move the slide bar to adjust the balance between print quality and speed Moving the bar to the right enhances print quality and moving it to the left increases printing speed 3 Halftoning Select either Dither or Diffusion ink dot configurations ...

Page 48: ...cial Effects Panel To display the Special Effects panel click the Special effects display icon 1 Simulate illustration Select the checkbox to manipulate color image data to produce illustration effects Adjust the brightness of the image with the Contrast slide bar 1 2 3 4 ...

Page 49: ...ees oceans and sky while maintaining the natural skin tones of people that appear in the images 4 Photo Optimizer PRO Optimizes the color of images taken from a digital camera or scanner It is especially effective for images affected by color imbalance and over or under exposure When printing several images on one printing page optimization is usually applied to each image according to its require...

Page 50: ... click the Color display icon 1 Color Correction Select a color correction method BJ Standard ColorSync or None BJ Standard is usually the optimum color correction method for printing with a BJ printer When ColorSync is selected you should also specify the Print Type and Printer Profile settings 1 2 3 4 5 6 ...

Page 51: ...dia type and other factors 4 Gamma Correction This function adjusts the color contrast not including pure black and white To adjust the contrast select the checkbox and move the slide bar Moving the bar to the right darkens the entire image while increasing contrast in the lighter areas and decreasing contrast in the darker areas 5 Color Balance Move the bar for each color to adjust the balance of...

Page 52: ...o or four pages of a document on a single page or to enlarge printing so that a single page spans over multiple sheets of paper Poster Printing If you select 2Page Sheet Printing or 4Page Sheet Printing you should also set the Page Order to specify the document page order for printing The Border option allows you to select whether to print a border around the individual document pages 1 2 4 5 6 3 ...

Page 53: ...sized to fit the paper size When using this function ensure that you correctly specify the Printer Paper Size 4 Destination Select the print output destination Printer is the usual selection To check the layout or other image elements before printing select Preview To save the document as a PICT file select PICT File 5 Print in reverse order Prints the document starting with the last page 6 Print ...

Page 54: ...int settings 2 Defaults Restores the print settings selected in Settings to defaults A check mark appears next to the selected print settings 3 Apply Saves the settings currently specified in the Print dialog box After clicking the button enter the name under which the settings are to be saved 4 Remove Deletes unwanted print settings To delete unwanted settings select the settings in Settings and ...

Page 55: ...scription of Print Settings 55 Printer Driver Functions Macintosh 5 Import Imports a set of print settings To use the settings select the desired settings in the Settings list and click the Import button ...

Page 56: ...e progress of print jobs You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility Opening the BJ Print Monitor 1 Select Chooser from the Apple menu 2 Set Backgrounding to On 3 After starting a print job select BJ Print Monitor in the Application menu The BJ Print Monitor launches ...

Page 57: ...on then release Note however that you cannot change the print order of a document already printing Note If you select Print from the File menu you can print the PICT file saved in Destination of the Option dialog box Click to pause printing of the specified document Click to resume printing Click to cancel printing of the specified document Displays the printer status If an error occurs instructio...

Page 58: ... print job that is running currently 1 Select BJ Print Monitor in the Application menu 2 Click the name of the print job you wish to cancel then click The document selected in the Print Monitor is deleted from the print list and the print job is cancelled Note To suspend printing click the name of the document being printed then click To resume printing click ...

Page 59: ...r driver on each network computer that will use the printer For information on installation refer to the Quick Start Guide Use a USB cable to connect the printer to the computer that will function as the print server Printer Setup To use the printer on a network first set up the print server then set up each client machine Print server setup procedure 1 Select Chooser in the Apple menu 2 Select Ac...

Page 60: ...n click Send 6 Confirm that the new print server name has been added to Current print servers then click Close 7 Click the close box to close the Chooser Client setup procedure 1 Select Chooser in the Apple menu 2 Select Active in AppleTalk 3 Select the S830D Server icon then select the printer server in Connected to 4 Click the close box to close the Chooser ...

Page 61: ...ient start the BJ Status Monitor Click the BJ Status Monitor icon in the BJ Extras folder To close the BJ Status Monitor select Quit in the File menu The BJ Print Monitor and BJ Status Monitor The BJ Print Monitor and the BJ Status Monitor both display a list of information about documents queued for printing This information includes the document name number of pages number of copies and the time...

Page 62: ...rinting Click to cancel printing of the specified document Note You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item If you are using two or more printer servers you can switch between the BJ Status Monitor displays Select Print Server in the File menu then select the desired print server and click OK ...

Page 63: ... Guide CD ROM 2 Double click the Printer Driver folder 3 Double click the Installer icon 4 When the Software License Agreement is displayed click Accept 5 Select Uninstall from the drop down menu and then click Uninstall Note If a warning message appears indicating that other applications are running Click Cancel and save the document s if there are any unsaved documents open in the other applicat...

Page 64: ...ng the Memory Card Startup Utility Windows Using the Memory Card Startup Utility Windows Starting the Memory Card Startup Utility Setting the Application to Be Started Deleting the Memory Card Startup Utility ...

Page 65: ... Change the drive s read write attribute and set the Read Write mode note the following points Change the write protection switch or seal to prevent accidental erasing of the memory card to write enabled mode before inserting the memory card If you insert a write protected card the computer may not operate normally If you change the contents of a memory card you must format the memory card with a ...

Page 66: ...ight side of the task bar The Memory Card Startup Utility is displayed Start an application This item starts the application Depending on the application the contents of the memory card may be displayed View card contents in Explorer Select this item to display a list of the files stored on the memory card with Windows Explorer ...

Page 67: ...e removal operation by using the icon found on the right side of the task bar Change the drive s read write attribute When you select this item the USB Memory Card Settings dialog box is displayed You can change the mode read only mode and read write enabled mode of the card slot by following the instructions displayed on the screen Be sure to eject the memory card using Eject the Memory Card befo...

Page 68: ... when a card is inserted When this checkbox is selected this screen is not displayed even when a memory card is inserted Specified application starts according to the Auto start an application when a card is inserted Do nothing when a card is inserted setting Close This item terminates the Memory Card Startup Utility ...

Page 69: ...Set the application to be started whenever a memory card is inserted or Start an application is clicked 1 Display the Memory Card Startup Utility and then click Auto Start Properties Starting the Memory Card Startup Utility The Auto Start Properties dialog box is displayed 2 Specify Start Settings and then click the OK button ...

Page 70: ...ppropriate application recommended When you select this item the system automatically identifies the type of data stored in the memory card and starts the appropriate application When this checkbox is cleared the specified application is not started even if the memory card contains that type of data ...

Page 71: ...he same application When you select this item the system always starts same application regardless of the type of data stored on the memory card Note To change the application to be started click the Change the application in the Auto Start Properties dialog box and select the application to be started ...

Page 72: ...Startup Utility following the procedure below 1 Click the Start button and select Settings and then Control Panel If you are using Windows XP the deletion procedure is as follows Click the Start button and then select Control Panel The Control Panel is displayed 2 Double click Add Remove Programs 3 Select Memory Card Startup Utility and click Add Remove ...

Page 73: ...Deleting the Memory Card Startup Utility 73 Using the Memory Card Startup Utility Windows Perform the subsequent operations as instructed on the screen ...

Page 74: ...74 Using the Memory Card Utility Macintosh Using the Memory Card Utility Macintosh Starting the Memory Card Utility Setting the Application to Be Started Deleting the Memory Card Utility ...

Page 75: ... attribute and set the Read write mode note the following points Change the write protection switch or seal to prevent accidental erasing of the memory card to write enabled mode before inserting the memory card If you insert a write protected card the computer may not operate normally If you change the contents of a memory card you must format the memory card with a digital camera otherwise you m...

Page 76: ...g the Memory Card Utility Macintosh 1 Click BJ Utility in the Apple menu The Memory Card Utility is displayed Start an application This item starts the application Depending on the application the contents of the memory card may be displayed ...

Page 77: ... is inserted Do nothing when a card is inserted Select whether an application is to be started automatically when the memory card is inserted Note The application to be started can be set in advance with the Auto start an application when function Setting the Application to Be Started Do not display this dialog when a card is inserted When this checkbox is selected this screen is not displayed eve...

Page 78: ...ed Set the application to be started whenever a memory card is inserted or Start an application is clicked 1 Display the Memory Card Utility and click Auto start an application when Starting the Memory Card Utility The Auto Start Properties dialog box is displayed 2 Specify Start Settings and then click the OK button ...

Page 79: ...e appropriate application When you select this item the system automatically identifies the type of data stored in the memory card and starts the appropriate application When this checkbox is cleared the specified application is not started even if the memory card contains that type of data ...

Page 80: ...ication When you select this item the system always starts same application regardless of the type of data stored on the memory card Note To change the application to be started click the Change or Change the application button in the Auto Start Properties dialog box and select the application to be started ...

Page 81: ... delete the utility Note If an application software is operating and there are files that have not been saved be sure to save those files before you delete the Memory Card Utility 1 Insert the Setup Software User s Guide CD ROM into the CD drive and open the Memory Card Utility folder 2 Double click the BJ Uninstaller icon The Uninstaller dialog box is displayed 3 Click the Uninstall button ...

Page 82: ...Deleting the Memory Card Utility 82 Using the Memory Card Utility Macintosh 4 If a message like the one below is displayed click the Restart now button ...

Page 83: ...Deleting the Memory Card Utility 83 Using the Memory Card Utility Macintosh Restart the computer to delete the Memory Card Utility ...

Page 84: ...ance Routine Maintenance When to Replace Ink Tank and Maintain Print Head Replacing an Ink Tank Printing the Nozzle Check Pattern Print Head Cleaning Print Head Deep Cleaning Cleaning the Printer Transporting the Printer ...

Page 85: ... Monitor Macintosh will tell you to replace the ink tank Attempting to print causes the POWER lamp to flash four times Replacing an Ink Tank If printing becomes faint or a specific color is no longer printing even though there is still enough ink the print head nozzles are probably clogged Follow the procedures below to clean the nozzles Printing the Nozzle Check Pattern If the print quality is po...

Page 86: ... ink tanks must be installed from the right in the order indicated below Yellow BCI 6Y Magenta BCI 6M Cyan BCI 6C Photo Magenta BCI 6PM Photo Photo Cyan BCI 6PC Photo Black BCI 6BK Note Damage caused by using a refilled cartridge is not covered by the Canon warranty Canon recommends using only original Canon ink tanks to ensure that the best quality 1 Ensure that the printer is on and then open th...

Page 87: ...sh the tab and remove the ink tank Do not touch the lock lever remove only the ink tank Important Handle ink tanks carefully to avoid staining clothing or the surrounding area Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables ...

Page 88: ...Replacing an Ink Tank 88 Routine Maintenance 3 Unpack the new ink tank and pull off the orange tape ...

Page 89: ...ove the orange protective cap from the bottom of the ink tank Important Do not re attach the protective cap once you have removed it Once you have removed the protective cap do not touch the open ink port Never press here Ink may squirt out of the tank ...

Page 90: ...e front cover The print head holder moves to the right The ink tank installation process is now complete Note To maintain optimal print quality use an ink tank within six months of first use Once an ink tank has been used do not remove it from the printer and leave it out in the open An ink tank left out in the open and then reinstalled in the printer may not function ...

Page 91: ... incorrect Nozzle check pattern printing can be executed from the Windows and Macintosh printer drivers or from the printer itself Printing the Nozzle Check Pattern from the Printer Drivers 1 With the printer on load a sheet of Letter sized paper in the printer 2 Open the Printer Properties dialog box Opening the Printer Properties Dialog Box 3 Click the Maintenance tab and then click the Nozzle C...

Page 92: ...Setup dialog box The Page Setup dialog box can normally be opened by selecting Page Setup in the File menu 3 Click the Utilities button to open the Printer Utilities dialog box 4 Select Test Print from the pull down menu and then click the Nozzle Check icon 5 When the confirmation message is displayed click OK Examining the Nozzle Check Pattern ...

Page 93: ... Maintenance Printing the Nozzle Check Pattern through the Printer 1 With the printer on load a sheet of Letter sized paper in the printer 2 Hold the RESUME CANCEL button down until the POWER lamp flashes twice Examining the Nozzle Check Pattern ...

Page 94: ...eck Pattern The nozzle check pattern should appear as follows when ink is discharged properly Examine the nozzle check pattern output by the printer Lines missing here indicate the print head requires cleaning Unevenness in these patterns indicates the print head requires alignment ...

Page 95: ...ivers or from the printer itself Note Cleaning the head consumes ink so perform head cleaning only when necessary Cleaning the Print Head from the Printer Drivers 1 Ensure that the printer is on 2 Open the Printer Properties dialog box Opening the Printer Properties Dialog Box 3 Click the Maintenance tab and then click the Cleaning icon 4 When the confirmation message is displayed click OK ...

Page 96: ...pened by selecting Page Setup in the File menu 3 Click the Utilities button to open the Printer Utility dialog box 4 Select Cleaning from the drop down menu and then click the Cleaning icon 5 When the confirmation message appears click OK Note If the problem remains even after you repeat print head cleaning three times perform print head deep cleaning ...

Page 97: ...mp starts flashing and print head cleaning begins Do not perform any other operations until the head cleaning finishes After print head cleaning finishes print the nozzle check pattern to verify that the print head is clean If not repeat print head cleaning If the head is still not clean after the third cleaning perform print head deep cleaning Printing the Nozzle Check Pattern Print Head Deep Cle...

Page 98: ...head deep cleaning from the printer driver Note Print head deep cleaning consumes more ink than standard print head cleaning so perform this procedure only when necessary 1 Ensure that the printer is on 2 Open the Printer Properties dialog box Opening the Printer Properties Dialog Box 3 Click the Maintenance tab and then click the Deep Cleaning icon 4 When the confirmation message is displayed cli...

Page 99: ...ing icon 5 Click OK Now the POWER lamp starts flashing and print head deep cleaning begins The process takes one or two minutes to complete so simply wait until the POWER lamp stops flashing After print head deep cleaning finishes print the nozzle check pattern to verify that the head is clean If the print head is still not clean repeat print head deep cleaning and the nozzle check pattern printin...

Page 100: ...paper accumulate in the printer When the accumulated debris becomes clearly visible clean the printer by the following procedure 1 Turn the printer off 2 Ensure that the POWER lamp is off and unplug the printer Caution Always ensure that you unplug the printer before cleaning the printer to avoid an electric shock ...

Page 101: ...Wipe away any stray drops of ink scraps of paper and dust Pay special attention to cleaning the black panel that can easily become dirty Do not touch any of the printer s internal components such as the Ink Absorber Warning Do not use any flammable solvents such as paint thinner benzene or alcohol Black panel Ink Absorber ...

Page 102: ...ou do not have the original packing materials pack the printer carefully and thoroughly in protective material and place inside a sturdy box 1 Turn the printer off 2 After making sure that the POWER lamp is off unplug the printer Important Do not unplug the printer while the POWER lamp is lit or flashing to protect the printer from damage ...

Page 103: ...Transporting the Printer 103 Routine Maintenance 3 Remove the paper rest and the paper output tray 4 Disconnect the printer cable from the computer and then disconnect the power cord from the printer ...

Page 104: ...Transporting the Printer 104 Routine Maintenance 5 Secure the printer with adhesive tape as shown and then pack it in a plastic bag ...

Page 105: ...Transporting the Printer 105 Routine Maintenance 6 Attach protective material to both sides of the printer when packing the printer Clearly label the box as Fragile if you re using a transport company ...

Page 106: ...le Media Types Envelopes High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Pro 4 x 6 Perforated Photo Paper Plus Glossy Matte Photo Paper Transparencies T Shirt Transfers Banner Paper ...

Page 107: ... US Com 10 or European DL Important Do not use the following types of paper Using such paper will not only produce unsatisfactory results but can also cause the printer to jam or malfunction Folded curled or wrinkled paper Wet paper Paper that is too thin less than 17 lb 64 g m2 Paper that is too thick more than 28 lb 105 g m2 Picture postcards Postcards with an adhered photo or sticker Envelopes ...

Page 108: ... Types The following types of media can be used For more information about the media and the printing methods refer to the specific sections Plain paper Refer to the Quick Start Guide Envelopes High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Pro 4 x 6 Perforated Photo Paper Plus Glossy Matte Photo Paper Transparencies ...

Page 109: ...Compatible Media Types 109 Printing Media T Shirt Transfers Banner Paper ...

Page 110: ...elopes Preparation for Printing 1 Press down on all four corners and edges of the envelopes to flatten them as shown below 2 If the envelopes are curled hold the opposite corners and gently bend them in the opposite direction Ensure that the flap of the envelope is perfectly straight ...

Page 111: ...printer if they are not completely flat and the edges are not aligned Ensure that no curl or puff exceeds 0 2 in 5 mm Unsuitable Envelopes Envelopes with an embossed or treated surface Envelopes with a double flap or pressure seals Press the envelope completely flat working from the middle to the edge The above illustrations show a side view of the leading edge of the envelope ...

Page 112: ...10 envelopes can be loaded at once Note If even after removing any curl in the envelopes they still will not feed properly clean the paper feed roller 1 Ensure that the printer is turned on If any paper is loaded in the printer remove the paper 2 Hold down the RESUME CANCEL button when the POWER lamp flashes three times release the RESUME CANCEL button Paper Thickness Lever ...

Page 113: ... is loaded in the printer will feed through the printer and be ejected Repeat this operation three times If the printer still will not feed envelopes through even after cleaning the paper feed roller perform the procedure described in step 4 again Printer Driver Settings Media Type Envelope Page Size Select either 10 Env or DL Env according to the envelope size you are using Orientation Landscape ...

Page 114: ...plain paper It is suitable for printing business documents that feature graphics and for photographs Loading Load the paper with the whiter side facing up Set the Paper Thickness Lever to the left Do not load paper higher than the limit mark A maximum of 80 sheets can be loaded Paper Thickness Lever Print Side Whiter Side ...

Page 115: ...ack more than 50 sheets in the paper output tray If the output paper is curled it may prevent the next sheet being ejected In this case or if the ink takes a long time to dry remove each sheet as soon as it is printed Printable Area With some images the trailing edge of the image may be blurred if printing extends into the printable area Canon recommends that you print within the printing area Pri...

Page 116: ...with a glossy printing surface to produce printouts close to photograph quality Loading Load only one sheet at a time Load the paper with the whiter side facing up Set the Paper Thickness Lever to the left Do not use the loading support sheet provided with the package Paper Thickness Lever Print Side Whiter Side ...

Page 117: ...image may be blurred if printing extends into the printable area Canon recommends that you print within the printing area Printing Area Note For photograph and illustration data that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills the editing screen without leaving any margins If you are using an application th...

Page 118: ...surface ideal for printing photographs with outstanding results Loading Load only one sheet at a time Load the film with the cut corner at the upper right If the film is curled flatten it by curling in the opposite direction Set the Paper Thickness Lever to the left Cut Corner Paper Thickness Lever ...

Page 119: ... size set in the application Handling of Printed Output Remove each sheet as soon as it is printed Do not touch the printed surface until the ink dries Printable Area With some images the trailing edge of the image may be blurred if printing extends into the printable area Canon recommends that you print within the printing area Printing Area ...

Page 120: ...ginal application software ZoomBrowser EX PhotoRecord for Windows or ImageBrowser for Macintosh This media is available to print from the operation panel Loading Load the paper with the glossy side facing up Set the Paper Thickness Lever to the left A maximum of 20 sheets can be loaded at once Do not use the loading support sheet provided with the package Paper Thickness Lever Print Side Glossy Si...

Page 121: ...Glossy Photo Cards 121 Printing Media Handling of Printed Output Do not stack more than 20 sheets in the paper output tray Do not touch the printed surface until the ink dries approx two minutes ...

Page 122: ...It is ideal for printing high quality photographs This media is available in Letter and 4 6 sizes Loading Load only one sheet of Letter sized paper at a time A maximum of 20 sheets of 4 6 size paper can be loaded at once Load the paper with the glossier side facing up Set the Paper Thickness Lever to the left Paper Thickness Lever Print Side Glossier Side ...

Page 123: ... before the ink is completely dry It is recommended that you allow the ink to dry for 24 hours Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to direct sunlight Storing Printed Output Do not store or display printouts in hot damp or humid conditions Never expose them to heat or direct sunlight Store printouts in photo albums photo frames or presentation binders to pro...

Page 124: ...Note For photograph and illustration data that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills the editing screen without leaving any margins If you are using an application that allows you to set margins set the left right top and bottom margins to 0 inches For instructions on setting margins refer to the user...

Page 125: ...ntire surface of the card without a white border When printing use the original application software ZoomBrowser EX PhotoRecord for Windows or ImageBrowser for Macintosh This media is available to print from the operation panel Loading Load the paper with the glossy side facing up Set the Paper Thickness Lever to the left A maximum of 20 sheets can be loaded at once Glossy Side Paper Thickness Lev...

Page 126: ... Colors in dark images may appear indistinct at first but become clearer after about 30 minutes Images may smudge if you place them in an album before the ink is completely dry It is recommended that you allow the ink to dry for 24 hours Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to direct sunlight Storing Printed Output Follow the instructions described in Photo ...

Page 127: ...ion It is ideal for printing high quality photographs This media is available in Letter and 4 x 6 sizes Loading Load only one sheet of Letter sized paper at a time A maximum of 20 sheets of 4 x 6 size paper can be loaded at once Load the paper with the glossier side facing up Set the Paper Thickness Lever to the left Paper Thickness Lever Print Side Glossier Side ...

Page 128: ... to dry for 24 hours Do not attempt to dry the ink with a hair dryer or by exposing printed sheets to direct sunlight Storing Printed Output Do not store or display printouts in hot damp or humid conditions Never expose them to heat or direct sunlight Store printouts in photo albums photo frames or presentation binders to protect them from direct exposure to air or sunlight Do not mount printouts ...

Page 129: ...rea Note For photograph and illustration data that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills the editing screen without leaving any margins If you are using an application that allows you to set margins set the left right top and bottom margins to 0 inches For instructions on setting margins refer to the ...

Page 130: ...production It is suitable for a variety of printing purposes such as paper crafts calendars and matte photos This media is available in Letter size Loading A maximum of 10 sheets can be loaded at once Load the paper with the glossier side facing up Set the Paper Thickness Lever to the left Paper Thickness Lever Print Side Glossier Side ...

Page 131: ...be blurred if printing extends into the printable area Canon recommends that you print within the printing area Printing Area Note For photograph and illustration data that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills the editing screen without leaving any margins If you are using an application that allows ...

Page 132: ...esentation material for use with overhead projectors Loading Place one sheet of plain Letter sized paper under the transparencies in the sheet feeder Set the Paper Thickness Lever to the left A maximum of 30 sheets can be loaded at once Paper Thickness Lever Plain Paper Transparencies ...

Page 133: ...hat curls when held by the edge Printer Driver Settings Media Type Transparency Page Size Ensure that the setting matches the size set in the application Handling of Printed Output Remove each transparency as soon as it is printed Do not touch the printed surface until the ink dries approx 15 minutes Printable Area Printing Area Print Side ...

Page 134: ...r in the printer driver Note For directions on how to use this media refer to the instructions that came with the paper Loading Load only one sheet at a time If the T Shirt transfer is curled flatten it by curling it in the opposite direction Load the paper with the side that does not have green lines facing up Set the Paper Thickness Lever to the right Paper Thickness Lever ...

Page 135: ...ure that the setting matches the size set in the application Handling of Printed Output Remove each T Shirt transfer as soon as it is printed The T Shirt transfer should be used as soon as it is printed Refer to the supplied instructions for details on how to use this media Printable Area Printing Area ...

Page 136: ...n tearing the banner paper tear off one more sheet than you actually need to print The maximum length for one print job is six sheets so if you will be printing on six sheets tear off a seven sheet length Loading 1 Set the Paper Thickness Lever to the right 2 Load the banner paper with the printing side facing up Gently fold the perforation between the first and second sheets Leave the rest of the...

Page 137: ...Banner Paper 137 Printing Media 3 Place the printer where the printed banner output can hang over the edge of the table Ensure that the ink does not stain the table or floor ...

Page 138: ...ze When using letter size banner paper Letter Copies Must be set to 1 to print correctly In Windows select Banner Printing for Printing Type on the Page Setup tab On a Macintosh before creating the document select Banner Printing in the Page Setup dialog box Printable Area Printing Area ...

Page 139: ...r Print Quality is Poor or Contains Errors Printer Does Not Start or Stops During Print Jobs Paper Does Not Feed Properly or Paper Jams The POWER Lamp Flashes Orange An Error Message is Displayed on the Screen Problems Unique to Windows Problems Unique to the Macintosh ...

Page 140: ...ectly reinstall it If you are using Windows delete the printer driver before reinstalling it Uninstalling Printer Drivers Note If the Installer was forcibly terminated due to an error in Windows Windows may be unstable and this will prevent the printer driver from being installed Restart the computer before reinstalling the printer driver Close any other applications before installation Sometimes ...

Page 141: ...and then double click the CD ROM icon Note If you are typing in the file name you must specify the CD ROM drive letter and the installation program MSetup exe The CD ROM drive letter is computer dependent Confirm that there are no problems with the Setup Software User s Guide CD ROM In Windows use Windows Explorer to ensure that the CD ROM can be read In a Macintosh check that the CD ROM icon is v...

Page 142: ...Errors Cannot Print to End of Job Colors are Unclear Meaningless Characters or Symbols are Printed Printing is Blurred Colors are Wrong Straight Lines are Misaligned Printed Paper Curls or Ink Blots Back of Paper is Smudged Printed Surface is Scratched White Streaks Colors are Uneven or Streaked ...

Page 143: ...f the paper loaded in the printer First check the Page Size setting in the application Then check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh Check the amount of the space on the hard disk You may need to increase the amount of free space by deleting any unnecessary files ...

Page 144: ...se Print Quality on the Main tab If you are working on a Macintosh select the Photo or Graphic for the Print Mode in the Print dialog box Confirm that the specified ink tank is installed When an ink tank runs out of ink replace it with a new one Note Printed colors may not match screen colors perfectly due to basic differences in the methods used to produce colors Color control settings and enviro...

Page 145: ...roubleshooting Meaningless Characters or Symbols are Printed If the problem only occurs when printing a specific document try editing the document and then printing it If this does not resolve the problem there may be a problem with the application ...

Page 146: ... If the nozzle check pattern does not print correctly clean the print head Printing the Nozzle Check Pattern Print Head Cleaning If the problem is not resolved after cleaning the print head several times the print head may be worn out Call the Canon Customer Care Center Note Always ensure that you dispose of the protective cap and protective tape from a print head Ensure that you are printing on t...

Page 147: ...g Straight Lines are Misaligned Align the print head Ensure that you align the print head every time you install a new print head 1 Open the Printer Properties dialog box 2 Click the Maintenance tab 3 Click Print Head Alignment Follow the on screen instructions ...

Page 148: ...y is Poor or Contains Errors 148 Troubleshooting 1 Open the Page Setup dialog box 2 Click Utilities 3 Select Test Print from the drop down menu and then click Print Head Alignment Follow the on screen instructions ...

Page 149: ...ct a higher print quality setting 1 Open the Printer Properties dialog box 2 On the Main tab click High for the Print Quality setting 1 Open the Print dialog box 2 For Print Mode select Manual and then click Details 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end ...

Page 150: ... Pro to print images that require a lot of ink i e pictures with intense colors or photographs Reduce the Intensity setting in the printer driver and try printing again 1 Open the Printer Properties dialog box 2 On the Main tab select Manual for Color Adjustment and then click Set 3 Drag the Intensity slide bar to adjust the intensity ...

Page 151: ...ty is Poor or Contains Errors 151 Troubleshooting 1 Open the Print dialog box 2 For Print Mode select Manual and then click Details 3 Click the Color icon and then drag the Intensity slide bar to set the intensity ...

Page 152: ...printer driver setting You can either remove each printed sheet from the output tray as soon as it is printed or adjust the Ink Drying Wait Time to pause after each sheet has printed 1 Open the Printer Properties dialog box 2 Click the Maintenance tab 3 Click Custom Settings to open the Custom Settings dialog box 4 Drag the Ink Drying Wait Time slide bar and then click Send ...

Page 153: ...u 4 Drag the Ink Drying Wait Time slide bar and then click Send You may need to clean some internal parts of the printer Follow the procedure below 1 Load sheets of Letter sized paper in the printer 2 Hold down the RESUME CANCEL button until the POWER lamp flashes three times and release the button 3 Repeat this operation until there are no more smudges on the test page ...

Page 154: ...that you are using With Borderless Printing the print quality may decrease or smudging may occur at the top and bottom edges of the paper Use Photo Paper Pro Photo Paper Plus Glossy Matte Photo Paper or Glossy Photo Paper If smudging still occurs set the Paper Thickness Lever to the right and try printing again When printing on thick paper set the paper thickness lever to the mark This widens a ga...

Page 155: ...he printed surface to become scratched 1 Open the Printer Properties dialog box 2 On the Main tab select Manual for Color Adjustment and then click Set 3 Drag the Intensity slide bar to adjust the intensity 1 Open the Print dialog box 2 For Print Mode select Manual and then click Details 3 Click the Color icon and drag the Intensity slide bar to set the intensity Ensure that you are printing withi...

Page 156: ...ttern to check the ink output If a specific color does not print in the nozzle check pattern clean the print head Printing the Nozzle Check Pattern Print Head Cleaning The problem can also be resolved by aligning the print head For details on print head alignment refer to Straight Lines are Misaligned ...

Page 157: ...quality setting in the printer driver settings 1 Open the Printer Properties dialog box 2 On the Main tab click High for the Print Quality setting 1 Open the Print dialog box 2 For Print Mode select Manual and then click Details 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end ...

Page 158: ...tings 1 Open the Printer Properties dialog box 2 On the Main tab select Custom for the Print Quality setting and click Set 3 Click Diffusion for the Halftoning setting 1 Open the Print dialog box 2 For Print Mode select Manual and then click Details 3 Click the Quality icon and then click Diffusion for the Halftoning setting ...

Page 159: ...ps During Print Jobs 159 Troubleshooting Printer Does Not Start or Stops During Print Jobs Printing Does Not Start Printing Stops Before It is Completed Printer Moves But Does Not Print Print Head Holder Does Not Move to the Center ...

Page 160: ...or graphics it takes longer than usual to begin printing While the POWER lamp is flashing the computer processes the data and sends it to the printer Simply wait until the processing is completed Ensure that the printer is securely connected to the computer Note If you are using a switch box or other device remove and reconnect the printer directly to the computer Try printing again If printing is...

Page 161: ...e that S830D is selected in the Chooser Note In Windows you can set the Canon S830D as the default printer Ensure that the printer port is set correctly Set USBPRNnn or USBnnn n represents a number as the printer port 1 Open the Printer Properties dialog box from the Start menu Opening the Printer Properties dialog box directly from the Start menu 2 Click the Details tab or Ports tab and set the p...

Page 162: ...e processing is completed Stop the print job and turn the printer off for at least 15 minutes to cool the print head down The print head can overheat when continuously printing for long time To protect the print head the printer will sometimes pause automatically at a line break before resuming In this event interrupt the print job at a convenient time and turn the printer off for at least 15 minu...

Page 163: ...print head print the nozzle check pattern to check that ink is being output normally Print Head Cleaning Printing the Nozzle Check Pattern If the problem is not resolved by cleaning the print head several times the print head may be worn out Call the Canon Customer Care Center Check the protective tape has been removed from the print head Ensure that you align the print head after removing the tap...

Page 164: ...e the front cover and turn the power on If the POWER lamp is flashing green the printer is initializing When the POWER lamp stops flashing open the front cover again If the front cover has been left open for a while close and reopen it If the front cover is left open for more than 10 minutes the print head holder moves to the right to prevent the print head from drying out Close and reopen the fro...

Page 165: ...Paper Does Not Feed Properly or Paper Jams 165 Troubleshooting Paper Does Not Feed Properly or Paper Jams Paper Does Not Feed Properly Paper Jams ...

Page 166: ...es Ensure that the left edge of the paper just touches the paper guide When printing envelopes refer to Envelopes in Printing Media and prepare the envelopes before printing Once you have prepared the envelopes load them in the printer in portrait orientation If the envelopes are placed in landscape orientation they may not feed properly When using transparencies load one sheet of plain paper in t...

Page 167: ...piece remains inside the printer open the front cover and remove it If you cannot pull the paper out press the POWER button twice to eject the paper automatically 2 After removing all paper close the front cover 3 Reload the paper into the printer and press the RESUME CANCEL button Note When reloading the paper into the printer refer to Paper Does Not Feed Properly to confirm that you are using th...

Page 168: ...s Out of paper paper jam or paper feed error Replace the paper correctly and press the RESUME CANCEL button If paper has jammed in the printer clear the jam and press the RESUME CANCEL button Three flashes Paper jam If paper has jammed in the printer clear the jam replace the paper in the printer correctly and press the RESUME CANCEL button Paper Jams Four flashes Empty ink tank One of the ink tan...

Page 169: ...k tank almost full The printer has a built in waste ink tank for the ink used during print head cleaning Eight flashes indicates that the waste ink tank is nearly full Press the RESUME CANCEL button to cancel the error so you can continue printing Before the waste ink tank becomes completely full call the Canon Customer Care Center to have the waste ink pad replaced Note Canon recommends to call t...

Page 170: ...te green and orange An error may have occurred that requires calling the Canon Customer Care Center Turn the printer off and unplug the printer from the power supply Plug the printer back in and turn the printer back on If the problem remains call the Canon Customer Care Center ...

Page 171: ...Message is Displayed on the Screen 171 Troubleshooting An Error Message is Displayed on the Screen Error Writing to USBxxx Application Error or General Protection Fault Other Error Messages Other Error Messages ...

Page 172: ...ly connected to the computer Note If you are using a switch box or other devices remove and reconnect the printer directly to the computer and try printing again If printing is now successful there may be a problem with the device Also there could be a problem with the cable s Replace the cable s and try printing again Verify that the printer port status Note Verify your printer port status on the...

Page 173: ...USB port is selected Opening the Printer Properties dialog box directly from the Start menu If the setting is incorrect shut down Windows turn off the printer and either connect the printer to the interface selected in the printer driver or install the correct printer driver corresponding to the interface There may be a problem in the printer driver Uninstall the printer driver and reinstall it Un...

Page 174: ...e if you attempt to print with a Windows 3 1 application under Windows 98 the application may not function correctly and an error may occur Use an application program intended for your operating system If other applications are running close them to increase available memory and try printing again Ensure that enough memory is allocated to the application Refer to the memory requirements of your ap...

Page 175: ...nt try editing the document and then printing it If this resolves the problem there may have been a problem in the original document If the same problem occurs with the edited document contact the manufacturer of your application There may be a problem in the printer driver Uninstall the printer driver and reinstall it Also refer to the procedure Notes on Handling the USB Interface for Windows Use...

Page 176: ...J Status Monitor is displayed follow the instructions on screen If an error occurs during printing the BJ Status Monitor displays the error on the Printer Status tab Follow the on screen instructions In Windows Me or Windows 98 click the Guide tab for action to be taken in response to the error ...

Page 177: ...eleting any unnecessary files Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running Printer driver could not be found Uninstall the printer driver and reinstall it Uninstalling Printer Drivers Background printing failed Windows Me Windows 98 Restart Windows and try printing again Could not print application name file n...

Page 178: ...03 There is a problem with the printer driver Uninstall the printer driver and reinstall it Uninstalling Printer Drivers Error No X300 Ensure that the power is on and that the printer and the computer are securely connected If the problem remains verify the Chooser setting 1 In the Apple menu select Chooser 2 Click the S830D icon and ensure that S830D is selected as the connected destination If it...

Page 179: ...Problems Unique to Windows 179 Troubleshooting Problems Unique to Windows The BJ Status Monitor is Not Displayed Cannot Print in Background Windows Me Windows 98 only ...

Page 180: ...tails tab or Ports tab click Spool Settings and select Enable bi directional support for this printer or Enable bi directional support If the printer is connected to the parallel interface ensure that the printer cable supports bi directional communication The BJ Status Monitor is displayed only when the computer and cable support bi directional communication If you do not know whether your comput...

Page 181: ...rd disk Background printing requires a certain amount of disk space You may need to delete unnecessary files or disable background printing Ensure that background printing is enabled 1 Open the Printer Properties dialog box Opening the Printer Properties Dialog Box 2 On the Page Setup tab click Printer control and select Background Printing ...

Page 182: ...Problems Unique to the Macintosh 182 Troubleshooting Problems Unique to the Macintosh Jagged Text Graphics or Banded Gradations Cannot Print in Background ...

Page 183: ... that your application supports Quick Draw If you are using a PostScript compatible application printed text and lines may appear jagged and gradations may appear banded The S830D is not a PostScript printer but a Quick Draw printer so use an application that is compatible with Quick Draw for printing ...

Page 184: ...Ensure that background printing is enabled 1 In the Apple menu select Chooser 2 Click Backgrounding on Check the amount of free space on the hard disk Background printing requires a certain amount of disk space You may need to remove unnecessary files or disable background printing ...

Page 185: ...d printing with Canon standard pattern Black printing Fast Draft 4 ppm Standard 3 6 ppm Color printing Fast Draft 4 ppm Standard 2 4 ppm Photo printing Photo Paper Pro A4 High Fine 0 47 ppm Print direction Bi directional Print width 8 0 in 203 2 mm max for borderless printing 8 5 in 216 0 mm Resident print control mode Canon extended mode ...

Page 186: ...ng pair or AWG20 to 28 distribution pair Type Twisted pair shielded cable Length Up to 6 5 ft 2 0 m Connectors USB standard Series B pluggable Acoustic noise level Approx 37 dB A in the best quality mode Operating environment Temperature 41 to 95 F 5 to 35 C Humidity 10 to 90 RH no condensation Storage environment Temperature 32 to 95 F 0 to 35 C Humidity 5 to 90 RH no condensation ...

Page 187: ... a paper rest and paper output tray 16 9 W 11 9 D 7 4 in H 430 W 301 D 188 mm H Weight Approx 11 lb 5 8 kg Feed method Continuous feed through auto sheet feeder For Plain Paper Envelopes High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Plus Glossy Matte Photo Paper Transparencies T Shirt Transfers Banner Paper ...

Page 188: ... Photo Paper 1 sheet High Gloss Photo Film 1 sheet Glossy Photo Cards 20 sheets max Photo Paper Pro Letter 1 sheet 4 6 20 sheets max Photo Paper Pro 4 6 Perforated 20 sheets max Photo Paper Plus Glossy Letter 1 sheet 4 6 20 sheets max Matte Photo Paper 10 sheets max Transparencies 30 sheets max T Shirt Transfers 1 sheet Banner Paper 1 sheet ...

Page 189: ... to 215 9 mm height 4 72 to 23 0 in 120 0 to 584 2 mm Weight 17 to 28 lb 64 to 105 g m2 for non Canon brand media Canon Special media High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Pro 4 6 Photo Paper Plus Glossy Matte Photo Paper Transparencies T Shirt Transfers Banner Paper ...

Page 190: ...k BCI 6BK approx 620 1 approx 1150 2 Cyan BCI 6C approx 980 2 Magenta BCI 6M approx 740 2 Yellow BCI 6Y approx 480 2 Photo Cyan BCI 6PC Photo approx 430 2 Photo Magenta BCI 6PM Photo approx 280 2 1 1500 characters per page normal text at standard and plain paper mode with Windows Me Windows 98 2 Based on printing the ISO JIS SCID No 5 pattern selecting Print a top quality photo and plain paper in ...

Page 191: ...emporary files Note When connecting printer and computer through USB interface use the system under the following operating environment Computer in which Windows XP Windows Me Windows 2000 or Windows 98 was preinstalled by the computer manufacturer on purchase including models with preinstalled Windows 98 that was upgraded to Windows XP Windows Me or Windows 2000 Macintosh computer that is equippe...

Page 192: ... each edge of media Printing area dark blue Canon recommends that you print within this area Printable area light blue The area where it is possible to print However printing in this area can adversely affect the print quality or the paper feed precision 4 x 6 A4 B5 A5 Letter Legal Envelopes Banner Paper ...

Page 193: ...ess printing may cause the top and bottom edges of paper to decrease in print quality or become soiled Size Printable Area width x height 4 x 6 3 7 5 7 in 94 8 144 4 mm A4 8 0 11 4 in 203 2 289 0 mm B5 6 9 9 8 in 175 2 249 0 mm A5 5 6 7 9 in 141 2 202 0 mm 1 2 in 30 5 mm 0 84 in 21 5 mm 0 13 in 3 4 mm 0 13 in 3 4 mm 0 2 in 5 0 mm 0 12 in 3 0 mm Recommended printing area Printable area ...

Page 194: ...o margins However borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled Size Printable Area width x height Letter 8 0 10 7 in 203 2 271 4 mm Legal 8 0 13 7 in 203 2 347 6 mm 1 2 in 30 5 mm 0 84 in 21 5 mm 0 25 in 6 4 mm 0 25 in 6 3 mm 0 2 in 5 0 mm 0 12 in 3 0 mm Recommended printing area Printable area ...

Page 195: ...pecifications Envelopes Size Printable Area width x height US Com 10 8 3 3 9 in 211 8 98 0 mm European DL 7 5 4 1 in 190 5 103 2 mm 0 12 in 3 0 mm 1 04 in 26 5 mm 0 13 in 3 4 mm 0 13 in 3 4 mm Printable area ...

Page 196: ...able Area width x height Banner Paper Letter 8 0 65 7 in 203 2 1668 4 mm A4 8 0 69 8 in 203 2 1774 0 mm 0 13 in 3 4 mm 0 13 in 3 4 mm 0 12 in 3 0 mm 1 3 in 33 0 mm 0 2 in 5 0 mm Max 6 sheets Min 2 sheets Recommended printing area Printable area ...

Page 197: ...ackground printing Windows 181 Banner Paper 136 BCI 6BK 86 BCI 6C 86 BCI 6M 86 BCI 6PC Photo 86 BCI 6PM Photo 86 BCI 6Y 86 BJ Print Monitor Macintosh 56 BJ Status Monitor Macintosh 62 BJ Status Monitor Windows 32 176 180 Booklet Printing 22 Borderless Printing 22 40 Index ...

Page 198: ... 42 95 Cleaning the Printer 100 Client Macintosh 60 Compatible Media Types 107 D Deep Cleaning 30 98 Duplex Printing 23 53 E Envelopes 110 Error Message 171 176 178 F Fit to page Printing 22 53 Front cover 164 G Gamma Correction Macintosh 51 General Protection Fault 174 Glossy Photo Cards 120 Glossy Photo Paper 116 ...

Page 199: ...dia Type Windows 19 N Network Macintosh 59 Nozzle Check Pattern 94 O Opening the Printer Properties Dialog Box Windows 16 P Page Setup Dialog Box Macintosh 39 Page Size Windows 21 Paper feed roller 112 Paper Jams 167 Paper Size Macintosh 39 Photo Optimizer PRO Macintosh 49 Photo Optimizer PRO Windows 27 Photo Paper Plus Glossy 127 ...

Page 200: ...tosh 44 Print Mode Macintosh 45 Print server Macintosh 59 Printable area 192 Printer Driver Macintosh 37 Printer Driver Windows 15 Printer port 172 173 Printer Properties Dialog Box Windows 16 18 Printing Area 192 Printing the Nozzle Check Pattern 91 Q Quiet Mode 31 R Replacing an Ink Tank 86 S Simulate illustration Macintosh 48 Simulate Illustration Windows 26 Specifications 185 ...

Page 201: ...rencies 132 Transporting the Printer 102 T Shirt Transfers 134 U Uninstalling Printer Drivers Macintosh 63 Uninstalling Printer Drivers Windows 36 V Vivid Photo 27 49 W When to Replace Ink Tank and Maintain Print Head 85 ...

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