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Tips & Troubleshooting
Below are some tips and troubleshooting for common questions or issues arranged by
category:
Registration
•
If the CamRanger Windows application is re-‐installed, the computer may need to be re-‐
registered.
•
Most registration issues are due to not having Internet connectivity or entering the
serial number incorrectly.
•
If you still have issues, please email
for assistance.
Connection
•
Make sure CamRanger is fully powered on and initialized (it should take approximately
30 seconds). The power light and WiFi light should both be on.
•
The password to connect to the CamRanger WiFi is the CamRanger serial number in all
CAPS. If there are still issues connecting, turning the WiFi off on the Windows may help.
•
If the CamRanger application is connected to the CamRanger device, but no camera is
connected, it will attempt to connect to a camera approximately every 5 seconds.
•
If the computer is outside of or near the edge of the range of the CamRanger hardware
there will be connection problems.
•
Disconnect and reconnect the CamRanger by selecting “Connection” on the Windows
CamRanger menu bar then “Connect” to force a new session/connection.
•
Power cycling the camera and CamRanger as well as restarting the application will
completely refresh the connection.
•
When the camera battery begins to get low, certain commands may start to fail or a
connection may be refused.
•
The CamRanger hardware can only be connected to a single Windows computer at a
time.
•
A second network connection, such as with an Ethernet cable, can cause connection
failures.
•
If there is an inconsistent or intermittent connection, the issue is often related to the
USB connection. A different USB cable will often fix the problem.
Speed
•
The CamRanger has all the same distance and interference limitations as normal WiFi.
Long distances and solid objects will slow the connection speed.
•
The CamRanger application can handle very large image files. However, waiting for
those files to transfer from the camera and then over WiFi can be time consuming. A
common operating mode is to shoot RAW along with a small or medium sized JPG.
