Cafection Encore VENTI Service & Installation Manual Download

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ENCORE VENTI Rev. 3 2021-10

www.cafection.com 800-561-6162

SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti

ANNEX 4 WASTE CHUTE POSITION

1 2

MINIMAL

CLEARANCE

1 2

15"

1 2

3 4

1 4

3 4

1 2

WALL

LEVELING GLIDES (4X)

CHUTE HOLE

COUNTERTOP

"HOLE EDGES SHOULD BE SEALED WITH SILICONE OR AN APPROPRIATE SEALANT FOR PROTECTION AGAINST WATER DAMAGE"

Summary of Contents for Encore VENTI

Page 1: ...ured by Cafection Ventures Inc 2355 avenue Dalton Qu bec Qu bec G1P 3S3 Canada Tel 800 561 6162 Fax 800 463 2739 service cafection evocagroup com www cafection com EV1705CMINSA Revision 3 2021 10 Imag...

Page 2: ...L SETUP 17 4 1 On Site Installation Requirements 17 4 1 1 Operating Environment 17 4 1 2 Power Supply 17 4 1 3 Water Supply 17 4 1 4 Tools Required 17 4 1 5 Clearance 17 4 2 Specifications 18 4 2 1 Ho...

Page 3: ...Sub Tab 51 6 6 5 Admin Sub Tab 52 6 7 Media Tab 54 6 7 1 Current Playlist Sub Tab 54 6 7 2 Next Playlist Sub Tab 55 6 7 3 Video Storage Sub Tab 55 6 7 4 Screen Saver Sub Tab 56 6 8 Audits Tab 57 6 8...

Page 4: ...nd Storage 77 9 2 1 Storing the Brew Group 77 9 3 Brew Group Assembly 78 9 4 Main board 79 10 TROUBLESHOOTING 80 10 1 Warning Messages List 80 10 2 Error Messages List 81 ANNEX 1 FULL MAINTENANCE SCHE...

Page 5: ...ins hot water Never move it when full This brewing equipment is intended for indoor use only 1 3 Power Supply Always use a grounded 120 VAC 60 Hz socket outlet rated for 15A service OPTIONAL Use a gro...

Page 6: ...wing circumstances will void the warranty policy Use of substitute parts not manufactured or approved by Cafection Improper installation or operation of the equipment Abuse or neglect including but no...

Page 7: ...l or equivalent parts if warranty is applicable Only warranted parts are authorized for return Cafection suggests keeping replacement parts on hand The warranty covers regular shipping only Overnight...

Page 8: ...on com 800 561 6162 8 SERVICE INSTALLATION MANUAL for Cafection s Encore Venti 3 REFERENCE DRAWINGS 3 1 External View Drip tray grill Drip tray Touch screen Door lock Metal door Plastic front fascia B...

Page 9: ...3 2021 10 9 www cafection com 800 561 6162 SERVICE INSTALLATION MANUAL for Cafection s Encore Venti 3 2 Rear View Water tank Outlet valve Water inlet Electric box Back panel Leveling glides Antenna Re...

Page 10: ...w Filter paper Soluble mixing chamber Brew group Spout Coffee whipper Internal waste bin Main board see section 3 6 Coffee grinder behind the filter paper roll and protector Fan Coffee Hot water Hot c...

Page 11: ...www cafection com 800 561 6162 SERVICE INSTALLATION MANUAL for Cafection s Encore Venti 3 4 Brew Group Assembly Brew chamber Cylinder Piston Coffee spillway Frame Wheel Manufacturing date on the back...

Page 12: ...propriate strength At the end of the pause time there will be one shot of water to clean the brew chamber Step 3 Descent of the piston The descent of the piston creates a vacuum allowing to extract th...

Page 13: ...ain board 3 6 Main Board J11 MDB port Coin changer bill acceptor card reader Expansion 2 Thermostat board J22 Overflow Filter paper Low water level J14 COM port Link to touch screen computer J18 24 V...

Page 14: ...p up window will be displayed on the screen Contact Cafection s Technical Support team to get a confirmation number Green LEDs The green LEDs light up to indicate the following statuses DS1 Power 5 V...

Page 15: ...alled on the brewer when shipped To remove it follow the steps below 1 Open the brewer s door and remove the plastic top lid pull it up and then forward 2 Unlock the latch of the grinder protector and...

Page 16: ...g temperature can also be taken manually by ordering a cup of hot water and measuring its temperature with a thermometer There may be a slight difference from the tank reading This is normal If the te...

Page 17: ...diameter dedicated line branched off a larger line An easily accessible shut off valve up stream of the unit is highly recommended for ease of installation Cold tap water pressure should be at least 2...

Page 18: ...an hopper middle section 2 lbs 0 9 kg Whole bean hopper right section 4 lbs 1 8 kg Soluble 1 milk powder 1 1 lbs 0 5 kg Soluble 2 hot chocolate 5 5 lbs 2 3 kg Soluble 3 vanilla powder 5 5 lbs 2 3 kg 4...

Page 19: ...laced inside the machine for shipment Here is a list of all accessories and parts you should find in your machine In the machine 1 Internal Waste Bin 2 Drip Tray Grill 3 Drip Tray 4 Drip Tray Support...

Page 20: ...to reach a leveled position 4 5 Hot Water Tank Preparation Make sure the equipment is unplugged 4 5 1 Tank Lid Preparation 1 Access the water tank by removing the water tank access door or the back p...

Page 21: ...wires with connectors found inside the brewer using the chute hole and connect them to the 2 connectors of the overflow drip tray 3 Put the connected overflow drip tray on its support 4 7 Drip Tray In...

Page 22: ...perly in place the switch will be activated and the unit will automatically shut down sensing an overflow situation The computer screen will stay ON showing an error message It is important to verify...

Page 23: ...ill ensure no sediment from a new installation gets in the equipment 2 The incoming water supply must have a shut off valve connected in line Water supply should be a plastic 1 4 or 3 8 outside diamet...

Page 24: ...sure The equipment is OFF before plugging it in The equipment has its own electrical outlet NO extension cord is used 1 Make sure the power switch at the back of the unit is in the OFF position before...

Page 25: ...canisters 4 11 2 Bean Hopper 1 Unlock and remove the cover of the bean hopper 2 Fill the compartments with their appropriate coffee blend 3 Do not overfill the three 3 sections of the hopper Using a...

Page 26: ...tructions on the screen The brew chamber will not lift up if the switch does not detect any filter paper 3 Pass the filter paper under the left guide bracket of the brew group under the brew chamber a...

Page 27: ...panel Waste chute Chute base 4 13 Chute Kit Installation Optional 1 Open the brewer s door and remove the front pannel 2 Insert the chute base inside the chute hole of the cabinet 3 Insert the waste c...

Page 28: ...d Bill Acceptor The Encore Venti software and hardware are tested and developed using CoinCo products Cafection recommends using the same brand for complete compatibility The following models have bee...

Page 29: ...teps 1 Select a beverage 2 Define beverage options blend strength size milk and whip if applicable 3 Brew 1 Select Beverage 2 Select Beverage Options Blend Strength Size Milk and Whip if applicable Op...

Page 30: ...have been granted access in Users List and Rights Management see section 6 6 5 Carafe mode is always free and each drink is counted as a free vend in the sales counters When pressing the Fill up a Car...

Page 31: ...fault The size can be modified by changing the amount of water in the beverage 1 Select Iced Coffee 2 Fill a 12 oz cup with ice and place it on the cup holder Press on the Next the screen 3 Select ble...

Page 32: ...screen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily To activate this selection keyboard customers need to press any of its keys Using the...

Page 33: ...ystem settings access Level 3 users have access to all tabs and sub tabs in Service mode with the exception of the Audits tab and the Admin sub tab Factory password for this level tech Level 4 For adm...

Page 34: ...nd is not activated When Free Vend is enabled the coin bill and card payment devices will automatically be disabled 3 This button is used to rinse the brew group the whipper chambers and the valves Pr...

Page 35: ...d an order through Sophia Optimum License required It is only available when the coffee brewer is connected to a cellular or a wireless network The user must enter his email and select the items he wi...

Page 36: ...Soluble Canisters Section The user first needs to estimate the level of filter paper in coffee cups and soluble powders in then move the bean icon accordingly Once this percentage has been set the fil...

Page 37: ...time can be set in the Tools sub tab under the System tab 9 Cup Sensor status 10 Network status Many possible statuses Disabled Network is offline Invalid serial num Serial number shown on screen is...

Page 38: ...main board inside the brewer s door see section 3 6 and select the Recipes tab 6 5 1 Blend Sub Tab The Blend sub tab allows to edit blends names or labels For each blend it is possible to display onl...

Page 39: ...he cup size buttons Use the second text field to set the price of the recipe for each size Get a sample of ingredients or the complete drink with the Sample button Get a Sample Interface A These butto...

Page 40: ...alve is opened The coffee or soluble quantity values represent the amount of time the motor is running 20 units 1 second The right section of the numeric keypad indicates an estimated conversion of th...

Page 41: ...cipes with high water and coffee volumes Double 270 water units and more Double brew cycle The machine splits the water and ingredients quantities in half to perform 2 separate brew cycles Fast 100 wa...

Page 42: ...gs Sub Tab 1 This section is used to select desired cup size Slide the coffee cup icon from 7 oz to 20 oz 2 This table is used to set the quantity of coffee in grams per fluid ounce oz 3 This table is...

Page 43: ...the value to zero 0 4 This toggle bar is used to lock recipes on selection screen when a rinse is due 5 This field is used to set the quantity of coffee drinks to brew before showing the Waste Bin Fu...

Page 44: ...d to set the minimum temperature of the water in the tank in Fahrenheit If the water temperature drops below this setting the coffee brewer will display an error message until the temperature rises ab...

Page 45: ...Follow calibration procedure shown on screen 2 This button is used to enter Manual Control mode and manually test the machine s components This mode is intended for advanced technicians Risk of damage...

Page 46: ...maintenance data and machine users list 6 This button creates an online backup file on Sophia the machine needs to be connected to a cellular network and requires an Optimum License The following dat...

Page 47: ...This button is used to check the complete firmware and update it if required 9 This button is used to set the time and date of the brewer It is important to set the time and date to ensure the proper...

Page 48: ...ergy Saving mode the water temperature of the tank is maintained at approximately 140 F To order a drink while Energy Saving mode is active press anywhere on the screen This wakes up the brewer for 1...

Page 49: ...internet Use the checkboxes on the left to select the desired connection Wi Fi Wireless Network To connect the brewer to a wireless network Wi Fi check the Wi Fi box and select the desired network in...

Page 50: ...service cafection evocagroup com The modem is a small PCB located on the motherboard inside the touch screen assembly A SIM card is in the modem Never remove parts from the motherboard If there is a p...

Page 51: ...ate Sub Tab The connected brewer automatically looks if a software update is available online Follow the insctructions displayed to update the brewer A Wi Fi hotspot can be provided from a mobile devi...

Page 52: ...to 9999 for a minimum security a PIN of 4 digits is recommended Check the box for each authorization that needs to be granted to this user Press on Save Exit and save changes If at least 1 user is cr...

Page 53: ...sed to enter Service mode If the passwords have been changed lost or forgotten a general reset must be performed Performing a general reset will reset all drink recipes settings and passwords but not...

Page 54: ...ent Playlist Sub Tab The Current Playlist sub tab allows to edit the main playlist 1 This checkbox is used to enable the current playlist 2 This field is used to change the name of the playlist 3 List...

Page 55: ...become the current playlist at a specific time Parameters are the same as in the Current Playlist sub tab However a start date and time must be set 1 Set the start date and time using the calendar 2...

Page 56: ...on means it is selected 2 This checkbox is used to enable or disable the Screen Saver feature If a blend s name has been modified in the Blend sub tab see section 6 5 1 this name will automatically be...

Page 57: ...ed It also records the total sales free vends and vends in cash value To reset the Erasable Sales Count press on the Erase Counter button 6 8 3 Users Sales Count This counter records the quantity of c...

Page 58: ...top right corner of the selection screen and hold for eight 8 seconds Then follow the instructions on the screen This step does not work in Service mode Option 2 Open the brewer door and access the b...

Page 59: ...he screen BE CAREFUL Water is VERY HOT 7 2 Cleaning Sanitizing Button This button is used to clean and sanitize the brew group and the grinder using the appropriate products Regular sanitation treatme...

Page 60: ...alth safety by killing bacteria remaining on the surfaces after cleaning There are two 2 sanitation methods 1 Chemical antibacterial treatment 2 Hot water treatment between 170 F and 212 F Always unpl...

Page 61: ...nstructions outlined in this manual must be followed to honor the warranty ensure consistent product quality and maintain a high level of health safety All parts must be visually inspected upon each s...

Page 62: ...n soft cloth Non food contact parts to be verified and cleaned Touch screen Drip tray Waste bin Plastic top lid Cabinet optional Metal surfaces Plastic door Parts are NOT dishwasher safe 7 7 1 Touch S...

Page 63: ...adjusted in accordance to the size of the waste bin in the Settings sub tab under the System tab in Service mode see section 6 6 1 How to empty the cabinet s waste bin 1 Open the cabinet s door below...

Page 64: ...Bean hopper Bean hopper plastic funnel Soluble canisters Soluble whipper assembly Coffee whipper assembly Brew group assembly Fan Stainless coffee chute 7 8 1 Bean Hopper Frequency monthly or every 1...

Page 65: ...ard 2 Unlock the latch of the grinder protector and flip it open see section 3 7 3 Pull the bean hopper forward and then lift it 4 Clean and sanitize the interior of the plastic funnel under hot water...

Page 66: ...hly or every 1 000 cycles It is recommended to remove empty and clean the soluble canisters every month to avoid powder to accumulate on the walls of the canisters and alter the quality of the beverag...

Page 67: ...ffee to ensure that the brew chamber is working properly Warning Place a container large enough size specified on the screen Water is VERY HOT Crush hazard Handle the brew group cautiously Brew Group...

Page 68: ...ng urn cleaner See sections 7 2 and 7 3 for cleaning instructions Brew Group Assembly Sanitizing Treatment Frequency quarterly or every 5 000 cycles Regular sanitation treatments of the brew group ass...

Page 69: ...ont panel 2 Insert the chute cleaning brush included with the machine up to the very end of the chute 3 Brush the walls from left to right and up and down To avoid damages make sure the metal portion...

Page 70: ...offee machine and deliver a consistent high quality beverage The preventive maintenance schedule and instructions below must be followed to honor the warranty 8 1 Preventive Maintenance PM Schedule Al...

Page 71: ...brew group of the unit Cafection will completely clean and replace all parts requiring maintenance including the screen and seal the cylinder and the piston seal The cleaned brew group will be returne...

Page 72: ...ulate in the brew chamber If it drips all night the first coffee of the morning will be lukewarm The leakage may also cause the brew chamber to flood WARNING Water is VERY HOT Removing and Installing...

Page 73: ...switches may also need to be replaced Use a scale remover product such as Scale Kleen by Everpure See the manufacturer s instructions for more details The float the heater switch and the water level s...

Page 74: ...lid or the back panel 2 Locate the water tank and remove the twist tie securing the float of the water tank 3 Remove the silicone tubing from the heating element prong 4 Connect the white wire to the...

Page 75: ...les Cafection s commercial grade burr grinder ensures perfect coffee grinding The ground coffee particles size playing a key role in the coffee extraction and taste it is important to change the grind...

Page 76: ...ying the tank Make sure a bucket of a minimum of 0 8 gallon 3 L suitable for holding hot water is available 1 Turn off the brewer and unplug it from the electrical outlet 2 Cut off the main water supp...

Page 77: ...e water level switch s arm with a cable tie tie wrap to keep the float still during transportation Do not overtighten as this may damage the switch The purpose of this operation is only to keep the fl...

Page 78: ...upport bracket from the right side of the brew group assembly 6 Support the brew group assembly by holding the aluminum frame on the right side of the brew group assembly 7 With the left hand slide th...

Page 79: ...p left corner J11 Expansion 2 J18 J27 J12 J19 J6 J3 J14 J22 4 Unscrew the four 4 plastic 1 posts and the two screws keeping the main board in place 5 Remove the board Reinstalling 1 Reinstall the boar...

Page 80: ...ee section 3 6 Rinse Required Soon The number of drinks served has reached the Rinse after drinks parameter set in Service mode see section 6 6 1 If the option Lock recipes when rinse is due is activa...

Page 81: ...between the computer screen and the coffee brewer is broken The main board of the brewer might be out of power Check the overflow cup It must be empty and the float needs to be pointing downwards Chec...

Page 82: ...ply line to ensure that the pressure is adequate If the machine uses a waterline filter it might be worn out and needs to be replaced Press on the Restart Filling button on the error screen to restart...

Page 83: ...Check replace the outlet valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew group via Cafection s Brew Group Exchange Program Replace the whipping motor s 25 000 cycles...

Page 84: ...s Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew group via Cafection s Brew Group Exchange Program Replace the whipping motor s 25 000 cycles Delime the water tank outlet v...

Page 85: ...commercial urn cleaner PREVENTIVE MAINTENANCE SCHEDULE AT DIFFERENT CYCLES Check replace the outlet valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew group via Cafecti...

Page 86: ...Cafection s Encore Venti Annex 4 ANNEX 4 WASTE CHUTE POSITION 1 1 2 MINIMAL CLEARANCE 15 1 2 15 9 1 2 4 3 4 4 1 4 13 3 4 6 1 2 WALL WALL LEVELING GLIDES 4X CHUTE HOLE COUNTERTOP COUNTERTOP HOLE EDGES...

Page 87: ...ore Venti ANNEX 5 REQUIRED CLEARANCE Annex 5 19 WIDTH LARGEUR 15 BETWEEN FOOT 50 REQUIRED CLEARANCE 6 43 HEIGHT 9 33 REQUIRED CLEARANCE 26 1 2 DEPTH 15 1 2 BETWEEN FOOT 17 1 2 DOOR OPEN 1 1 2 26 1 2 M...

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