Small Office Remote Access Switch 393
P
ROBLEM
D
IAGNOSIS
Call Detail Recording
If there are no problems with actions 1 and 2, proceed to action 3.
3.
Check for the following system messages:
In - proceeding <#,#>
In - disconnect <#,#> - <disconnect cause>
If the system reports these messages, then the network disconnected the call attempt. For the
disconnect cause meaning, refer to the
Cause Code
table. If help is necessary to resolve the
reported disconnect cause, write down the “disconnect cause” and call your phone company
(carrier) to report the problem.
C
ALL
D
ETAIL
R
ECORDING
Problem:
The
cdr verify
command fails for an off-node server.
Action:
1.
Ping the syslog server to check the IP route from the CyberSWITCH to the server. (Note that an
IP route to the server must be established.) If RIP is needed to establish the route, the route may
not be available until the CyberSWITCH has been running for a minute or two.)
2.
Using the
dr
command, check the CyberSWITCH Report log for error messages.
3.
Check that the syslogd daemon is running on the syslog server. This can be done with your
UNIX system’s process status (ps) command. This command should result in a display of the
syslogd process. If none is displayed, syslogd is not running.
4.
Syslogd can be run in debug mode with the “-d” option. See your UNIX system documentation
for more information on your syslogd daemon process.
5.
If syslogd is running but does not receive any log messages, make sure CDR is configured for
the UDP port that syslogd is using. The typical port is 514, but some versions of syslogd may
use a different port.
6.
Check that the priority value that you assigned in the CFGEDIT Call Detail Recording menu
(default of 38) matches the priority setting on your syslog server (default of auth.info).
C
OMPRESSION
Problem:
Compression is not established for a device for which it is expected.
Action:
1.
Issue the
cmp stats
console command then issue the
dr
console command to check the
message report log. A message will inform you if the compression failed due to memory
constraints.
2.
Verify that the CyberSWITCH has compression enabled. This is done through selecting
“Compression Options” from CFGEDIT’s Systems Options menu.
