USER’S GUIDE
444 CyberSWITCH
Out Svc # <slot # , port # >
ISDN line failure. The line connected to the indicated slot and port is out of service for the reason
indicated by # .
1 = No layer 1 sync for 5 seconds
This problem normally occurs due to WAN cabling problems.
Check your cables to make sure they are connected correctly. If this problem still occurs
after you have checked all the cables, call the phone company and report the problem.
2 = No response to TEI requests
This problem normally occurs due to invalid configuration.
Check your configuration using the following table:
3 = No UA response to SABME requests; no Layer 2
This problem normally occurs due to invalid configuration.
Check your configuration using the previous table.
4 = Failure to negotiate SPID (U.S. only). This is due to an improperly configured SPID. Check
your configuration.
5 = Failure to negotiate SPID (U.S. only). SPID has not been configured on the system; check
configuration.
Over Max Charge
Monthly call charges exceeded. Monthly call charge tracking is enabled and the configured
maximum has been exceeded.
[PAP] Identification timeout on remote device
The remote device did not send the PAP Authenticate-Request packet within a required amount of
time. Try again. If this persists, contact your remote site.
[PAP] Invalid password for <name> given by remote device
The system received the PAP Authentication-Request packet with the incorrect password for the
device name <name>.
[PAP] Remote device did not respond to the request
The system sent PAP Authenticate-Request packets the maximum number of times, but the remote
device did not send either Authenticate-Ack or Authenticate-Nak packets. The remote device may
not be working properly. Check the configuration of the remote device and reboot. If the problem
recurs, contact your Distributor or Customer Support.
basic rate
line from phone co:
point-to-point
line from phone co:
multi-point
line configured on non-
auto TEI
make sure that the
configured TEI value
is 0
change TEI to be
AUTO
line configured on auto
TEI
change TEI to be non-
auto
if problem happens
for over 5 minutes,
report problem to
phone company
