www.cablematters.com
15
60 GHz Wireless Dock Hybrid Model with USB-C
6. TROUBLESHOOTING TIPS
6.1 Troubleshooting Tips for USB-C Functions
Drivers & Software
•
Check the computer maker web site for updated USB-C or Thunderbolt 3 drivers
•
Check www.cablematters.com/kb for Thunderbolt 3 driver information
•
BIOS, firmware and software drivers may all require an update
Dock
•
Check that the Dock is connected to AC power and the blue LED is lit
•
Test by using one port at a time (video or USB or Ethernet)
•
Turn off the Dock, disconnect and reboot the computer, reconnect and turn on the Dock
Cabling
•
Check that all cable connections are secure
•
Test device cables with different equipment
•
USB-C or Thunderbolt 3 host cable must support power delivery and 10 Gbps
Laptop Source
•
Laptop must support power delivery up to 60 watts (not more) to be charged
•
Blinking screen on laptop when Dock is connecting is normal
•
Reboot the laptop and reset the Dock
Connected Display
•
Select a compatible video resolution with the laptop if there is no video
•
Select the HDMI or DisplayPort input from the display menu
•
Adjust the audio level from the display menu or controlling application
•
Laptop must support
DisplayPort Alternate Mode
to view video over USB
•
Laptop video graphics card must support 2 external displays to connect both an HDMI
and DisplayPort monitor
USB Peripheral Devices
•
USB-A devices that require more than 900mA should be powered separately
•
USB-A ports do not function as a stand-alone charger
Ethernet Network
•
Test the patch cable with different equipment
•
Check for updated drivers in the device settings of the Windows computer
Contact
with a description of your computer
