32/36
2021/03 - Version: B Code : 37371
HOTLINE
WOODEN POOLS
BWT myPOOL
POOL’N BOX
12.
GUARANTEE CONDITIONS
Keep the installation and operation instructions, the invoice, proof of purchase and the tracking number
that can be found on the packages. The guarantee does not cover:
•
natural ageing of the materials (appearance of corrosion, natural deformation of the wood, etc.);
•
damage caused by improper handling while assembling or using the accessories (impacts, scratches,
etc. that could alter the surface treatments);
•
incidents not directly related to the normal use of the pool or its accessories.
The guarantees set out hereinafter cover parts recognised as defective by our services and are limited to
the replacement of the part(s) in question. The cost of dismantling and reassembly is not covered.
IMPORTANT: The lengths of the guarantee periods listed in this paragraph start on the date of
purchase.
12.1
Guarantee covering the wooden components
Wooden components are covered by a 10 year guarantee from the manufacturer against insect infestation
and rotting (wood is high pressure autoclaved in accordance with the standards in effect).
This guarantee does not cover natural warping of the wood (appearance of cracks, splitting that is no way
impacts the mechanical strength of the wood) or colour changes caused by weathering. Similarly excluded
are defects caused by improper assembly and/ or storage: warped slats (exposure to sunlight, assembly
delayed after undoing the package), as well as slats that were warped or broken due to assembly other
than as described in the installation instructions.
It should be noted that any cutting of the wooden elements will result in cancellation of the guarantee
against insect infestation and rotting for the modified elements.
Under the influence of the constant pressure exerted by the water, the walls may curve slightly over time.
This phenomenon, due to the natural elasticity of wood, will stabilise without any intervention and will not
lead to failure of the wooden slats. It is not a defect and will not be accepted as grounds for a guarantee
claim.
Furthermore, any wooden component to which a product (wood stain, etc) has been applied will not be
covered by this guarantee.
12.2
Guarantee covering accessories
Accessories are guaranteed against manufacturing and/or assembly defects that may interfere with their
correct use. Notably, the accessory guarantee conditions stipulate that the user must carry out periodic
checks and maintenance necessary for the pool to operate correctly. The successful outcome of any claim
will be contingent on strict adherence to the guarantee conditions.
12.3
Liner guarantees
SUBJECT AND SCOPE OF THE
GUARANTEE
TERM OF THE GUARANTEE
CONDITIONS COVERING
ACCEPTANCE OF A CLAIM
Leaktightness and durability of
the weld seams. The guarantee is
limited to replacement or repair of
the liner recognised as defective
without any other damages or
interest.
2 years against leaks
Adherence to conditions
governing fitting, use and
maintenance
