69
EN
3.4 User account creation
not possible (mainte-
nance message)
Occasionally, maintenance of the systems must be
performed. During these periods, activation is not
possible. Try again after the specified maintenance
period.
3.5 User account crea-
tion not possible (fault
message – input)
Check that the entries in the mandatory fields are
correct.
3.6 User login not pos-
sible (maintenance
message)
Occasionally, maintenance of the systems must be
performed. During these periods, activation is not
possible. Try again after the specified maintenance
period.
3.7 User login not possible
(fault message)
Check the e-mail address and password for accura-
cy. Make sure the Caps Lock key on your keyboard
is not activated. Also check the language of the
keyboard you are using and make sure that this
matches your desired input language.
3.8 User login not possible
(forgotten password)
Click
Forgotten password
and follow the process
to set a new password.
3.9 It is not possible to
complete the activa-
tion (input fields in-
complete)
Check the input fields. All mandatory fields must be
filled with correct values.
3.10 Complete the activa-
tion (consent to data
protection agree-
ment)
Read the data protection agreement carefully and
confirm your agreement. Use of digital services is
only possible with consent.
4 Fault after suc-
cessful start-up
4.1 Product does not yet
show in the
Settings
>
Registration
menu
that the registration
was successful even
though the activation
process was success-
ful. (E-mail confirma
-
tion of successful ac-
tivation received)
It can take up to an hour for the product to suc-
cessfully activate. If this period has already expired,
contact the service hotline (after-sales service).
