BT Redcare Secure Mk3 Installation, Maintenance & Operating Instructions Download Page 2

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July 2013 © British Telecommunications plc 2011

Page i

Table of Contents

INTRODUCTION

MOUNTING AND WIRING

PROGRAMMING

CONFIGURATION

SECURE IP

DISPOSAL                                                                                                                   40

GLOSSARY OF TERMS                                                                                              41

SUPPORT

Summary of Contents for Redcare Secure Mk3

Page 1: ...Redcare Secure Mk3 Installation Maintenance and Operation Manual ModelSecMk3 Date Jul 2013 ...

Page 2: ...July 2013 British Telecommunications plc 2011 Page i Table of Contents INTRODUCTION 1 MOUNTING AND WIRING 3 PROGRAMMING 7 CONFIGURATION 16 SECURE IP 39 DISPOSAL 40 GLOSSARY OF TERMS 41 SUPPORT 42 ...

Page 3: ...ng Centre ARC The unit can be used in the GPRS PSTN configuration for BT Redcare secure 2 3 service or the IP GPRS configuration for BT Redcare Secure IP service The unit communicates via the BT Redcare Enterprise Services Network ESP and a valid TA account must exist for the unit to communicate The TA account will have been populated with the serial number of the unit The unit has 16 general purp...

Page 4: ... connection is made to the unit then the current will be higher i e a GPRS PSTN unit that has Ethernet connected for the purpose of accessing the web console will typically have similar current draw to that of an IP GPRS unit The above table assumes no add on daughter boards Alarm inputs 16 General purpose inputs 1 16 0 5V 30V Alarm threshold High 2 5V 0 02V and Low 1 5V 0 02V Outputs 3 X transist...

Page 5: ...or additional facilities i e dial capture board The unit supports all BT Redcare enabled SIM types BT Redcare O2 BT Redcare BT mobile BT Redcare Roaming The SIM type is auto detected by the unit without need for any configuration change Mounting The unit should be mounted inside the alarm panel or inside a separate powered housing using the sticky mounting pads supplied The back of the unit also s...

Page 6: ...he alarm receiving centre ARC should be put on test before power up as signals will be sent following initialisation Alarm inputs The unit has 16 alarm inputs which are presented on screw terminals along the bottom of the unit These are labelled as Pin 1 16 The first 8 alarm inputs also each have 0V and a pos bus terminal associated with them By default the 16 alarm inputs required a positive cond...

Page 7: ...y default output 1 is comms Fail output 2 is CTRL and output 3 is RPS See the further sections on outputs for a full explanation Serial data connections RS232 TX RX is also provided and RS485 A B on another 4 way terminal block These ports allow serial alarm panel connection See Panel Upload Download section PSTN connection The telephone line connection is made to a 2 way terminal block at the top...

Page 8: ...ia the units bypass relay This is not a dial Capture connection Ethernet connection The Ethernet port needs to be connected to a suitable Ethernet network for BT Redcare secure IP service using CAT5 cable For most IP installations a standard Ethernet patch cable can be used The Ethernet port can also be used to connect to a local PC for advanced unit configuration This connection may require an Et...

Page 9: ...on Unit initialisation At power up the unit will display its current software level on the display Figure 5 In the above example the display cycles 60 41 60 11 06 indicating that the software level is K60P41A60P11 Release Candidate 06 The unit will then immediately attempt to connect to the BT Redcare platforms over the configured paths The unit will typically complete path establishment in the fo...

Page 10: ...ength from 0 31 The display may also occasionally display 99 as the signal strength if the unit s Cinterion wireless modem is unable to determine the current signal strength For reliable GPRS operation the signal strength should be at least SS 12 or higher After the signal strength is displayed for 1s the unit will then show AL followed by any alarm inputs 1 16 that are currently in the alarm stat...

Page 11: ... 62 26 63 64 25 65 66 24 67 68 23 69 70 22 71 72 21 73 74 20 75 76 19 77 78 18 79 80 17 81 82 16 83 84 15 Borderline 85 86 14 87 88 13 89 90 12 91 92 11 Poor 93 94 10 95 96 9 97 98 8 99 100 7 101 102 6 103 104 5 105 106 4 107 108 3 109 110 2 111 112 1 Figure 7 Signal strength chart ...

Page 12: ...ssioned unit with a signal strength of 21 grade 04 and pin 4 in the alarm or open state Additionally bL battery low and t1 and t2 test modes 1 2 may also be shown amongst the AL listing Path Status The state of the communication paths is indicated by the LED dots on the displays Figure 9 Path status dots ...

Page 13: ...ndline helps as a reminder as per 5G STU Additionally when representing the PSTN path the left dot will blink to indicate low PSTN voltage and rapid flash to indicate PSTN communication to the platform is in progress Left dot IP Right dot GPRS Left dot PSTN Off IP path to platform is not established GPRS path to platform is not established PSTN path has yet to establish or last attempted PSTN call...

Page 14: ...ay can be configured through the web console by typing a new value 0 7 in the Mains Fail delay field If the Mains Fail delay is set to 0 then pin 13 can be used as a general purpose alarm input Subject to ARC acceptance Output 1 Output 1 acts as the communications fail output The mode of operation can be selected through the F8 button menu see config section By default output 1 acts as a BSIA form...

Page 15: ... be switched on and off by issuing the relevant telemetry command from the ARC Telemetry request ID 0 Data 01 sets GPOP2 to low ID 1 Data 01 sets GPOP2 high Output 2 can also become a secondary path fail output if F8 is set to 4 In this case output 1 behaves as a primary path fail output and output 2 as a secondary path fail output Output 1 and 2 also support galaxy mode See galaxy mode section ...

Page 16: ... output The output is normally low but will rise high when input pin 4 is triggered It will return low when an acknowledge signal is returned from the BT Redcare server ESP The output has a minimum operation time of 1s When the acknowledgement is received in less than 1 second after pin 4 is triggered then the output will remain high for 1s This output can be inverted through the web console if re...

Page 17: ...The unit will then display the first menu item PL Pin Learn The configuration mode can be exited at any time without saving changes by holding down the M button for 5s If a user gets lost within the menus then repeatedly pressing M will return to the main menu and eventually reach the save option When in the main menu each press of the mode button will step to the next menu item down and eventuall...

Page 18: ...s used on the menu items that allow IP addresses to be input Set button S enters the sub menu Set button S then increments the first digit with each press Mode button M increments to the next digit where button S can again be used to set this value The M button will increment through all digits 1 12 in the IP address Some special characters are used on the displays These are detailed in fig 14 At ...

Page 19: ...July 2013 British Telecommunications plc 2013 Page 17 Figure 13 button configuration main menu options ...

Page 20: ...July 2013 British Telecommunications plc 2013 Page 18 Figure 14 special display characters ...

Page 21: ...use the Set S button to toggle the t1 value to 1 and then press mode M to return to the t1 main menu option The unit will now have a static IP address of 192 168 222 222 for the duration that t1 is set to 1 This does mean that a unit configured for IP GPRS will be unable to communicate across the IP path while in test mode 1 A comms fail on the IP path will therefore be signalled to ARC after the ...

Page 22: ...Press M until t2 is displayed Press S the display now shows the current t2 state Where 0 is Off and 1 is On Press S to toggle the mode off and on Where 0 is Off and 1 is On Press M to return to the t2 menu The test mode is now active At any time the configuration mode can be exited by holding down M for 5 seconds Pin Polarity P1 P2 The polarity of the pins can manually be configured by the install...

Page 23: ...s set to 0 default then the Ethernet port will attempt to obtain an IP address from a DHCP server on the LAN When F1 is set to 1 then the Ethernet port can be configured with a static address by using the F2 F3 and F4 menu functions Example To change the Ethernet mode Access the button config menu by holding M for 3 seconds Repeatedly Press M until F1 is displayed Press Set the display now shows t...

Page 24: ...isplay now shows digit 3 and its value i e 3 x If necessary Press S to toggle the value to the required setting i e 3 2 Continue using m to step to the next digit and S to set its value up to digit 12 Press M to return to the F2 main menu o If necessary use a similar process to set the subnet mask in the F3 menu o If necessary use a similar process to set the gateway address in the F4 menu Repeate...

Page 25: ...pplied configured for primary path GPRS with secondary path PSTN Secure 2 and 3 The unit can be changed to primary path IP with secondary path GPRS Secure IP This is carried out by changing the value of F6 in the button config Example Changing the unit to Secure IP Access the button config menu by holding M for 3 seconds Repeatedly Press M until F6 is displayed Press Set the display now shows the ...

Page 26: ...e 2nd predial digit to P for a 1 second pause Press M to move to the 3rd predial digit the display shows the 3rd predial digit 3 x Set the 3rd predial digit to blank this indicates the end of the predial string Press M to return to the F7 main menu Repeatedly press M to scroll to the save changes question marks Press S and the will flash to prompt Are you sure Press S and the unit will briefly dis...

Page 27: ...ng i e 3 for both paths failed Press M to return to the F8 main menu Repeatedly press M to scroll to the save changes question marks Press S and the will flash to prompt Are you sure Press S and the unit will briefly display Pr program as the changes are written to flash The unit will then restart At any time the configuration mode can be exited without saving changes by holding down M for 5 secon...

Page 28: ... static details IP address 192 168 222 10 Subnet mask 255 255 255 0 Gateway 192 168 222 222 Access the button config menu by holding M for 3 seconds Repeatedly Press M until t1 is displayed Press S to access the submenu Press S to toggle the setting to 1 web console enabled 1 Press M to return to the main menu This enables the web console access and gives the unit a temporary static IP address of ...

Page 29: ...July 2013 British Telecommunications plc 2013 Page 27 Web console main menu screen Figure 16 Web console Main Menu The menu has 3 items for simplicity Quick Start Status and log and Logout ...

Page 30: ...July 2013 British Telecommunications plc 2013 Page 28 Web console Quick Start Menu screen Figure 17 Web console Quick Start page ...

Page 31: ...Server 4 Default blank Tunnel Server port Default 443 The IP port used to establish the IP path tunnel Can be set to alternative port 10443 if required by some IT system managers see F5 Proxy server settings The following settings are only required where direct Outgoing access is not available on IP port 443 or 10443 and the IT system manager requires all outgoing traffic to be routed via a proxy ...

Page 32: ...word Only used if SIM override Off APN The GPRS APN Only used if SIM override Off Smart roaming Default ticked Use smart roaming if supported by the SIM when ticked SIM Overide Default Presets 1 Automatically detect the sim type and use the hard coded GPRS settings that match Off use the GPRS settings in the above Username password APN fields Roaming CSQ limit Default 19 Following unit startup if ...

Page 33: ...ult 0 ms Allows the dial capture kiss off time to be extended 0 2000 ms i e HKC panels may require 1850ms Off line timeout Default 1500 minutes Unit will reboot if no polls are received from ESP over any path for this period of time 1500mins 25 hours Mains Fail time Default 7 minutes Time delay before pin 13 alarm is reported Low DC fail time Default 1 minute Time delay before Low supply voltage a...

Page 34: ...type is set to Relay 2 control o Toggle GPOP2 follows on and off commands from ARC o Pulse 1 10s GPOP2 pulses for a set duration with each ARC command GPOP3 Type Default RPS Return path signalling o Relay 1 control o RPS GPOP3 Mode Default Toggle This option only available if GPOP3 type is set to Relay 1 control o Toggle GPOP3 follows on and off commands from ARC o Pulse 1 10s GPOP3 pulses for a s...

Page 35: ...GPOP1 2 can directly drive a zone input on a Honeywell Galaxy panel by connecting the GPOP output through a 1K resistor to the galaxy zone input See Fig 18 Fig 18 GPOP set to Galaxy mode on web console Connect to panel via 1K resistor Web console status and log screen Figure 19 Web Console Status and log screen ...

Page 36: ...s per Fig 18 Note that events logged while the unit s time has been synchronised will use Greenwich Mean Time GMT When a PSTN call is attempted and fails to establish a Fail to communicate event is logged in this local log For further debugging there is a Device number associated i e Device 0 2 means the unit failed to dial the second telephone number Other typical messages that may appear in the ...

Page 37: ...ailable networks for a signal stronger than the Roaming CSQ limit at unit start up Default 19 Should the unit lose connectivity with the BT Redcare platforms or lose registration with the current base station then the unit will roam onto the next available GPRS network Dial capture board The dial capture board is a module that can be added to a BT Redcare Secure Mk3 unit to enable interfacing with...

Page 38: ...01 on the secure Mk3 unit Line up the 20 pins of J100 and the 6 pins of J200 on the dial capture board Ensure that the dial capture board is correctly aligned and press fully into the connectors Insert the screw through the hole in the rear of the PCB and gently tighten to hold the dial capture board in place Do not over tighten Re assemble the Secure unit and replace the plastic cover The secure ...

Page 39: ...lds set as below to perform the listed functions Function ID Data Switch GPOP2 CTRL High 0 01 Switch GPOP2 CTRL Low 1 01 Perform a F175 path test event and restore cycle 1 00 Operate the PSTN to Dial cap bypass relay Offline 1 02 Release the PSTN to Dial cap bypass relay On line 0 02 Figure 22 reverse telemetry commands from ARC The ARC can also poll the unit over GPRS or IP to check that the path...

Page 40: ... PSTN voltage fail 955 356 999 LT LR 6 5 E 120s R 30s Inputs 1 16 1 16 323 901 916 UA UR 901 916 7 1 E Immediate R Immediate BSIA 175 Test 988 354 998 999 TX TE 6 3 E Immediate R Immediate Unit Restarted 984 305 995 AT AR 995 5 6 E Immediate R Immediate Panel Download 993 LB LX 999 E Bypass on R Bypass off User Test n a TX 998 E Immediate Figure 23 alarms signals as delivered to ARC ...

Page 41: ...nce this outgoing TCP connection has been established traffic over that connection is 2 way Additional Protocols Only TCP is required from your network Port Forwarding No ports need to be forwarded in the incoming direction The outgoing TCP connection connects to port 443 or 10443 on the BT Redcare ESP network so you would need to allow outgoing access to port 443 or 10443 if you block that by def...

Page 42: ...AIN DARLINGTON ROAD NORTHALLERTON NORTH YORKSHIRE DL6 2PJ Republic of Ireland customers can return the product to any of the following addresses BT IRELAND 27 WILLSBOROUGH INDUSTRIAL ESTATE CLONSHAUGH DUBLIN 17 BT IRELAND GRAND CANAL PLAZA GRAND CANAL DOCK DUBLIN 2 BT IRELAND DUNDRUM BUSINESS PARK DUNDRUM DUBLIN 14 Disclaimer The manufacturer or his agents disclaim responsibility for any damage fi...

Page 43: ...rface F175 Form 175 as issued by BSIA GMT Greenwich Mean Time GPIP General Purpose Input GPOP General Purpose Output GPRS General Packet Radio Service IP Internet Protocol LED Light Emitting diode Light Indicator LAN Local area Network MMCX Micro Miniature Coaxial connector NTLM NT Lan Manager a suite of Microsoft security Protocols TTL Transistor Transistor Logic Tx Transmit PABX Private Automati...

Page 44: ...July 2013 British Telecommunications plc 2013 Page 42 Support For assistance with your BT Redcare Secure installation please contact the BT Redcare Helpdesk on 0800 700 628 option 3 ...

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