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Redcare Secure

Installation, Maintenance and Operation Manual

Model UC-351GP/E-UK

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Summary of Contents for Redcare Secure 2

Page 1: ...Redcare Secure Installation Maintenance and Operation Manual Model UC 351GP E UK ...

Page 2: ...G 13 CONFIGURING THE REDCARE SECURE UNIT 14 NETWORK REGISTRATION AND COMMISSIONING 21 MAINTENANCE AND OPERATIONS 28 SUPPORT CONTACT DETAILS 29 APPENDIX A INSTALLATION CHECKLIST 30 APPENDIX B REDCARE SECURE UNIT GENERATED EVENTS 31 APPENDIX C TROUBLE SHOOTING 33 APPENDIX D DTMF CONFIGURATION CODES 34 APPENDIX E SECURE IP GRADE 4 ONLY SPECIFICATION NOTES 36 APPENDIX F DISPOSAL 37 APPENDIX G ABBREVIA...

Page 3: ... alarms via Dial Capture See Appendix B for more details Cellular GSM GPRS modem 0800 PSTN IP uplink Ethernet IP uplink General purpose alarm and status inputs and outputs Typical applications include Commercial Residential alarm systems Signalling grades 2 3 or 4 Fire alarm systems Consumer alarm systems that require dual path delivery The Redcare Secure unit can be used in any one of the followi...

Page 4: ...imultaneously fault reported in 55 MINS 55 MINS 6 MINS Primary Polling Frequency 5 MINS 5 MINS 30 SECS EN GRADE 2 3 4 ATS VALUE PRIMARY ATS4 ATS4 ATS5 ATS VALUE SECONDARY ATS3 ATS4 ATS4 Figure 2 Polling rates and communication fail alarm transmission times Note The polling rates and communication fail alarm transmission times in Fig 2 may be liable to change For the latest information refer to the...

Page 5: ...The Redcare Secure Unit is shipped with the following items Redcare Secure unit Adhesive pads Antenna SIM card fitted The following are required in order to complete the Redcare Secure installation General hand tools 2mm blade screwdriver wire cutters etc Connection cable ADSL filter Secure 2 3 only for PSTN broadband lines ...

Page 6: ...cal environmental regulations Power Requirements Voltage 9VDC to 30VDC Current 13 8V Pin only mode 230mA quiescent 280mA peak alarm transmission Dial capture mode SIA CID FF 270mA quiescent 450mA peak alarm transmission Current 24V 170mA Ripple noise 200mVpp max Low battery threshold 10 2V 0 5V The Secure unit can be used with 24V volt systems i e Fire Alarm panels but be aware that the low voltag...

Page 7: ...s If the circuit to be connected to these terminals is not SELV an isolation unit compliant with local market regulatory requirements must be used SELV circuits are determined in IEC60950 and equivalent national standards Operating Conditions The Redcare Secure unit is rated to operate under the following conditions Indoor operation Ambient temperature 5o C 23o F to 55o C 131o F Humidity 5 to 95 N...

Page 8: ...nting and Wiring Figure 3 Redcare Secure unit connections Redcare Secure LED functions Power Supply voltage indicator Wireline Wireline PSTN or Ethernet status indicator Wireless GPRS status indicator SS1 SS2 Wireless Signal Strength indicators Security 1 blink new input event detected Ethernet Data present on RJ45 ...

Page 9: ...xtension antennas and extension cables are available Please contact 08702 400503 for further advice Install away from any other Radio sources Keep at least a 3 metre separation Mounting the Redcare Secure unit Important Ensure the alarm system is powered down switch off mains and disconnect the battery before installation can commence Ensure that the base of the Redcare Secure unit is free from du...

Page 10: ...ditional tamper connection is required connect the tamper switch to GPIP 12 Antenna The antenna provided is a flat type and must be mounted indoors on a flat horizontal surface sufficiently close that it can be connected to the Redcare Secure unit The antenna is self adhesive and will bond firmly to any clean dry and flat surface Make a suitable hole typically 11mm diameter in the top of the box i...

Page 11: ... stick Each antenna is supplied with a 5 m RG 58 coaxial cable terminated by a female FME connector A 20 cm male FME to male MMCX flying lead is used to terminate the antenna on the Redcare Secure unit GSM module A 10 m low loss URM 76 coaxial cable is available should the cable run to the antenna need to be extended This cable is equipped with a male FME connector at one end and a female at the o...

Page 12: ...s digicom line connectors to the Redcare Secure s Alarm Panel interface J1000 Pins 1 2 Alarm Panel In Pins 3 4 Unused Pins 5 6 Unused The diagram below shows the alarm panel connection Figure 8 J1000 Alarm Panel connection Note When using the alarm panel interface port to connect to the Redcare Secure unit there will be a delay between the alarm panel activating the dialler notification output and...

Page 13: ... in conjunction with input pin 4 WARNING Connectors J600 J800 J1000 J1300 J1301 and J1400 have been classified as SELV and shall only be connected to approved SELV circuits If the circuit to be connected to these terminals is not SELV a regulatory authority compliant isolation unit must be used SELV circuits are determined in IEC60950 For basic installations the wiring of GPOP s is not required Wh...

Page 14: ...scrolling pattern 4 Connect all 16 pin inputs in the Normal state including input 4 as closed state Note If pin 12 is used for Tamper it must also be connected in its normal closed state even though the enclosure may actually be open 5 Remove the header from J902 The unit will briefly flash all LED s off on off to indicate learning has completed and will store this information in non volatile memo...

Page 15: ...in Section 0 2 For initial power up and configuration the following minimum connections are required a DC Power b Antenna for wireless operation 3 Connect a DTMF phone to the units s alarm panel port J1000 An adapter is available from Redcare See fig 10 4 Short out the Config header J903 with a link 5 Power up or power cycle the unit 6 Around 15 seconds after power on the six rightmost LED s will ...

Page 16: ...unit supports several other less common formats listed below 15 2 ContactID with Double Knock 15 3 4 1 express DTMF mode only 15 5 4 2 express DTMF mode only 15 11 High Speed with Double Knock 15 21 SIA with V21 tones If no more parameters are to be configured remove the header from J903 and disconnect the DTMF phone Configuring General Purpose Outputs By default the Redcare Secure unit s General ...

Page 17: ...Remotely ARC Controlled Active High 1 from ARC sets output High 0 from ARC sets output Low GPOP3 93 10 RPS function Active Low Alarm sent on GPIP4 sets output Low Alarm acknowledged sets output High 93 11 RPS function Alarm sent on GPIP4 sets output High Alarm acknowledged sets output Low default mode Note GPOP3 is used in conjunction with GPIP4 for Return Path Signalling RPS On receiving an indic...

Page 18: ...ne after each and after the Check Digit A series of sharp beeps means data has been incorrectly entered Re enter the full command If no more parameters are to be configured remove the header from J903 and disconnect the DTMF phone Configuration Method 2 Configuration with a Web Browser The Redcare Secure unit s management console is available at http 192 168 222 222 only when the Configuration hea...

Page 19: ... 2 3 or select GE Wireline Wireless for Secure IP grade 4 Panel Type This is the alarm panel protocol This must match the protocol configured in the alarm panel if connected to a dialler alarm panel through the dial capture port Line voltage monitoring Enable Disable the unit s PSTN voltage detection circuitry Secure 2 3 only Line voltage monitoring is used to signal pin 955 alarms and to detect w...

Page 20: ...tage monitoring is enabled this setting is ignored Output Settings including the definition of the operation and polarity of the General Purpose Outputs 1 3 Default BSIA form 175 mode Line Fault Debounce time Mins Set the delay before GPOP1 state changes t1 t2 t3 t4 t5 t6 Where t1 IP fail delay t2 IP restore delay t3 GPRS fail delay t4 GPRS restore delay t5 PSTN dial fail delay t6 PSTN dial restor...

Page 21: ...Page 20 of 40 Installation Maintenance and Operation Manual V24a June 2012 British Telecommunications plc 2012 Figure 13 Screenshot of the Quick Start menu when set for IP working ...

Page 22: ... unit is attempting to obtain an IP address or The wireless interface is not available Slow Flash 1s Off 1s On The Unit is attempting to set up an IP path to the ESP i e Ethernet port has obtained an IP address and is attempting to reach the ESP Or PSTN is attempting to establish a dial up call The unit has an IP address over its wireless i e GPRS interface and is attempting to contact the ESP Fas...

Page 23: ...On On 69dBm Excellent Figure 15 Signal Strength LED indications Roaming SIM option Secure units with software versions K20P60A20P62 and above will support a Redcare Roaming SIM A roaming SIM will allow the unit to connect to another GPRS network under the following conditions Failure of registration with the current cell base Failure of receipt of an expected routine GPRS poll from Redcare s ESP w...

Page 24: ...998 Wireless Path communications restore Figure 16 Typical ARC alarm log for Redcare Secure unit initial commission Note that the unit sends a Unit Restart alarm Restore cycle over the first available interface if the power to the unit has been interrupted 0x13 indicates Wireline path 0x23 indicates Wireless path Test alarms can now be generated If the unit is configured for BSIA 175 working brief...

Page 25: ...323 904 UA 904 Pin 4 Open panel unset 10 10 02 0x13 or 0x23 2 3 R323 902 UR 902 Pin 2 panic alarm restore 10 10 03 0x13 or 0x23 3 3 R323 903 UR 903 Pin 3 intruder alarm restore 10 10 04 0x13 or 0x23 7 3 R323 907 UR 907 Pin 7 confirmed intruder alarm restore 10 15 00 0x13 or 0x23 12 1 E323 912 BA 912 Pin 12 Tamper alarm 10 15 10 0x13 or 0x23 12 3 R323 912 BR 912 Pin 12 Tamper alarm restore Figure 1...

Page 26: ...ecksum Error the panel is not transmitting in a format known to the Redcare Secure unit If the ARC receives a Panel Type Mismatch Error the Redcare secure unit is not configured for the correct panel format Communication fault testing Disconnect the wireline path connection and confirm that the correct alarm is received at the ARC Secure 2 3 Pin 955 after 120 seconds Restore after 30 seconds Secur...

Page 27: ...3 event will be reported when the Redcare Secure unit s bypass relay operates and a pin 993 restore will be reported when the bypass relay releases Method 2 PSTN dial in to panel If the unit is being used with CID SIA or FF panel format through the Dial Capture port and a PSTN line is connected to J400 then the following method can be used for remote dial in panel access to the alarm panel Contact...

Page 28: ...municator outputs For alarm panels that have open collector communicator outputs sometimes referred to as Negative Applied outputs an additional 10K pull up resistor will be required to be connected for each input pin Figure 21 Alarm panel with Open collector Negative applied communicator outputs with an additional 10K pull up resistor for each pin Note Ensure the 0V of the alarm panel is Commoned...

Page 29: ... Remove all watches rings or other metal objects before opening the lid 3 Disconnect and remove the battery of the host alarm system 4 Mount the replacement unit and replace cable as per Section 0 5 Reconnect the mains supply and switch on 6 Contact the Redcare Helpline The new unit serial number SID will need to be entered into the ESP by Redcare staff to bring the new unit back into service If a...

Page 30: ...ation Maintenance and Operation Manual V24a June 2012 British Telecommunications plc 2012 9 Support Contact Details For assistance with your Redcare Secure installation Contact the Redcare Helpdesk on 0800 671 240 option 5 ...

Page 31: ...Secure unit powered up Tamper connection wired if required Configuration and learn link headers removed Wireless signal strength is acceptable Redcare Secure unit communicating with Redcare ESP over Wireless interface Redcare Secure unit communicating with the Redcare ESP over Wireline path Alarm panel connected to Redcare Secure unit via dial capture or pin interface as required Alarms sent and r...

Page 32: ...send Pin alarm and zone alarms in the same message Redcare Secure generates events for various unit system and diagnostic alarms The values listed in Figure 22 are the codes that are signalled by the unit in Pin ContactID Fast Format and SIA modes for these events IMPORTANT NOTE If intending to use dial capture please confirm beforehand with your ARC that their automation software is capable of di...

Page 33: ...Level 3 Access 978 627 999 RB 999 5 3 E Immediate Panel Download 993 LB LX 999 E Bypass on R Bypass off Wireline Comms Event 1023 1 00 4350 18 E350 00 C999 00 NNT999 5555 5155 6 See Figure 2 Polling Rates Wireline Comms Restore 1023 0 00 4350 18 R350 00 C999 00 NNR999 5555 5355 6 See Figure 2 Polling Rates Wireless Comms Event 1022 1 00 4350 18 E350 00 C998 00 NNT998 5555 5155 6 See Figure 2 Polli...

Page 34: ...e panel is configured to report using a supported format ContactID Ademco High Speed SIA Unexpected PSTN Voltage fail 955 alarms Test that the unit is correctly identifying the PSTN voltage using the following test Enter configuration mode with a DTMF telephone see DTMF configuration section To start the PSTN voltage test enter 59 this will play a repeating sound until is pressed The LED scrolling...

Page 35: ...ilure of any communications path causes a High on GPOP1 91 50 Standard Path Fail Mode 2 Active Low Failure of both communications paths causes a Low on GPOP1 91 51 Standard Path Fail Mode 2 Active High Failure of both communications paths causes a High on GPOP1 98 t1 t2 t3 t4 t5 t6 Where the following time delays apply to GPOP1 operation in mins 0 99 t1 IP fail delay t2 IP restore delay t3 GPRS fa...

Page 36: ...sure CLI is used TA Number 20 TAID Check Digit Set the TA Account number Optional Example 20 4191000 1 Panel Callback 17 X Set the panel callback number for panel remote access to X Default 7 16 XX Set the panel callback maximum time Default 30 minutes IP Address settings 10 X X X X M M M M Set a static IP address X X X X and subnet mask M M M M e g 10 192 168 1 10 255 255 255 0 11 G G G G Set the...

Page 37: ...care Enterprise Services Platform ESP Once this outgoing TCP connection has been established traffic over that connection is 2 way Additional Protocols Only TCP is required from your network Port Forwarding No ports need to be forwarded in the incoming direction The outgoing TCP connection connects to port 443 on the Redcare ESP network so you would need to allow outgoing access to port 443 if you...

Page 38: ...o recycle products using the best available recovery and recycling techniques to minimise the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please dispose of the product as per your local authority s recycling processes For more information please contact your local ...

Page 39: ...ME For Mobile Equipment g gram GE UK GPRS Ethernet UK version GP General Purpose GPIP General Purpose Input Pin GPOP General Purpose Output Pin GPRS General Packet Radio Service GSM Global System for Mobile communication IEC International Electrotechnical Commission IP Internet Protocol LAN Local Area Network LED Light Emitting Diode M metre mA milliamp mm millimetre MMCX Micro Miniature Connectio...

Page 40: ...caused to any equipment property or persons resulting from any use of this equipment The manufacturer is not liable for any purely economic loss arising from any use of this equipment All responsibility and liability in the use of Redcare products are assumed by the user This unit is designed to be used in customer premises Use of this equipment in other locations may void warranty This unit is no...

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