71
Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207
You sent a fax but the clarity of image received at
the other machine was very poor
If your document has a lot of small type, complex
illustrations, photos or was very light or dark, try
changing the contrast and resolutions settings,
see
page 21.
The image received on your machine was very poor
Contact the person sending the fax and ask them to
change their Resolution and Contrast settings and
send the fax again. If you still have a problem, try
making a copy of the document on your machine to
check that it is working properly.
Your machine keeps printing out reports you do
not want
Check the user functions and turn off the reports
you do not want.
See User Function settings, page 52.
You sent a fax but is was completely blank
Check that you have loaded the document face down.
The received documents are light or have vertical
streaks on them and you are not out of toner
The LED array may need cleaning
(see ‘Replacing
the toner cartridge’, page 66).
Also try removing the image drum unit
(see
‘Replacing the image drum unit’, page 68)
, tapping
the toner cartridge and slowly tipping from side to
side. If this does not work, you may need to replace
your drum unit.
A delayed fax did not get sent
Check the clock is set to the correct time.
See ‘Set the time and day’, page 14.
Your machine does not answer the phone or
receive faxes
Check that the mains power is connected.
Check that the telephone line cord is connected to
the LINE socket on the back of the machine.
Check that you have set the right reception mode.
Your Multifax 2020 will not automatically receive faxes
when set to manual answering, TEL.
See page 22.
Display shows a communication error
This alarm can indicate a number of different
problems.
You may be trying to communicate with an
incompatible machine (your Multifax 2020 can only
communicate with ITU-T Group 3 machines).
The other machine may not be able to perform the
function you want, such as polling or confidential
messages. The other machine may be out of paper
or have a paper jam. Try sending the fax again.
Check that you are calling the right number.
Poor line conditions can cause problems with
sending and receiving. Try sending the fax again.
Check that you are calling the right number.
If you have to dial a prefix number to get an outside
line, you may need to enter a pause (using the
PAUSE one touch button) after the prefix or
international dialling code so that your machine
waits for a dial tone.
If you have problems communicating with a
particular fax machine, try programming its number
into a One Touch button. You can then change the
dial parameters for that button,
see ‘One touch
dialling settings’, page 61.
Your Multifax 2020 may need servicing. Try sending a
fax to another location in order to check your machine.
