BT Multifax 2020 User Manual Download Page 68

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Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207

Clearing document jams

If a document gets jammed, your Multifax 2020 beeps
and the display shows an error message.

If the paper appears to be positioned correctly in the
document feeder tray, press the

STOP

button. If this

does not clear the jam the paper is stuck inside the
machine.

Open the control panel by pulling it up and forward.

Remove the paper.

Push the control panel back until it clicks into place.

Clearing printing paper jams

If the display shows

PAPER JAM

NO PAPER

while

there is still paper in the paper tray, there may be
paper jammed in the machine.

Lift the front cover.

Open the control panel by pulling it up and forward.

Lift the image drum unit out and put it to one side.

Keep it out of direct sunlight and DO NOT TOUCH
THE GREEN SURFACE of the drum.

Summary of Contents for Multifax 2020

Page 1: ...logue public switched telephone networks and private switchboards in the United Kingdom This equipment complies with the essential requirements of the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC BT Multifax 2020 Multifunctional plain paper fax machine User Guide ...

Page 2: ...Multifax 2020 1st Edition 20th November 01 4207 Please open this page for an at a glance guide to your BT Multifax 2020 ...

Page 3: ...Multifax 2020 1st Edition 20th November 01 4207 Please open this page for a further at a glance guide to your BT Multifax 2020 ...

Page 4: ... Counter display Displays the number of pages printed and scanned p28 8 Location Prog Used when storing entries in the one touch and auto dial directo ries 9 User Prog Used to change settings on your machine 10 Printer Cleaning Cleans excess toner from the image drum 1 2 3 4 5 DELAYED PRINT CONF TX RELAY POLLING TX OPERATION INIT TX 6 7 8 9 SPACE 10 PAUSE REPORT COUNTER LOCATION USER PRINTER PRINT...

Page 5: ...must have telephone attached p28 8 Redial Press to redial the last number called 9 Auto Dial Used to dial and search numbers stored in the directory p31 Also used when sending group faxes 10 Select Function Lets you select options from the one touch menu buttons 11 Copy Lets you copy a document p27 12 Stop Press to stop the current action 13 Start Press to dial a number or send a fax Also used to ...

Page 6: ... Document feeder tray Holds original documents to be faxed or copied Document guides Adjust to the width of the document to keep pages straight One touch buttons For dialling numbers Manual paper feeder Lets you load a different type of paper than that in the paper tray Sent document tray Holds original documents that have been faxed or copied Control panel LCD display Keypad ...

Page 7: ... 1st Edition 20th November 01 4207 Print Head Image Drum Unit Toner Cartridge PC connection socket Telephone line socket Phone sockets Lets you connect a telephone or answering machine Power on off Mains power socket ...

Page 8: ...ss The auto dial directory stores up to 70 numbers and lets you display them by pressing just three buttons Directory search Search facility lets you search for stored entries by name Memory reception You can receive faxes into memory for printing later You can also keep faxes confidential by protecting the memory with a 4 digit password Advanced features Your Multifax 2020 has a range of special ...

Page 9: ...25 Dual access 26 Using the copier 27 Voice request 28 Using the directories 29 One touch buttons 29 Auto Dial directory 31 Additional features 32 Group dialling 32 Delayed faxing 37 Confidential faxes and mailboxes 41 Relaying faxes 44 Polling 45 Confidential polling 46 Print outs and reports 48 Optional settings 52 Memory password 56 Restricted access 57 Dial settings 59 One touch dialling setti...

Page 10: ...acking When you unpack your Multifax 2020 you should have Fax Paper Tray Received Document Tray Document Tray Document Stacker Toner Cartridge Mains power cable with 3 pin plug fitted with 5A fuse Printer cable Date of purchase Place of purchase Serial number on base of unit Purchase price Telephone line cord CD containing PC software and manuals TAD adaptor lead ...

Page 11: ... preventing free flow of air over its surfaces Do not use your machine near water or spill liquid of any kind into it Do not use it in damp or humid conditions such as bathrooms Do not expose your fax machine to fire explosive or other hazardous conditions There is a slight chance that your fax machine could be damaged by an electrical storm We recommend that you unplug the power and telephone lin...

Page 12: ...TONER IS SWALLOWED induce vomiting and seek medical attention If the person is unconscious never attempt to induce vomiting or give anything by mouth IF TONER IS INHALED take the person into the open for fresh air Seek medical attention IF TONER GETS IN THE EYES flush eyes with large quantities of cool not cold water for a minimum of 15 minutes keeping eyelids open with fingers Seek medical attent...

Page 13: ...ur machine close enough to both telephone and mains power sockets so that the cables will reach Make sure the surface is stable and flat 2 Install the paper trays Insert the tabs of the Paper Tray into the slots at the rear of the machine Insert the Document Tray into the long slot on top of the machine until it clicks into place 3 Install the Toner Cartridge Remove the protective sheet from the d...

Page 14: ...ge drum unit Place the image drum unit back into your machine Make sure the tabs on both sides of the drum slot into place as shown Pull the control panel up and forward First making a note of its installed position lift the image drum unit out Do not touch the green surface of the drum CAUTION Do not expose the toner cartridge and image drum units to light for more than 5 minutes Never expose the...

Page 15: ...ft end of the cartridge first then lower the right end into place 12 Multifax 2020 1st Edition 20th November 01 4207 Close the top cover until is snaps into place Close the control panel by pressing down until it clicks into place Caution Be sure to insert the toner cartridge into the drum the right way around Once in place push the grey lever on the toner cartridge towards the back of the machine...

Page 16: ...AD adaptor lead into the TEL 1 socket at the back of the machine Plug the answering machine or telephone line cord into the TAD adaptor socket 4 Connect the power and telephone line Plug one end of the telephone line cord into the LINE socket at the back of the machine Plug the other end into the telephone wall socket Plug the mains power cable into the socket on the back of the machine and the ot...

Page 17: ...u can enter a maximum of 20 digits and 23 characters You can also enter a Call Back number This is a phone number that the person you are faxing can use to call you See Voice Request page 28 Press SELECT FUNCTION Press USER PROG Press 4 Display shows 4 SYSTEM DATA PRG Press YES Display shows NO TSI CSI ID SENDER ID and changes to NO ID SELECT FUNCTION USER PROG 4 GHI YES 6 Loading paper The Paper ...

Page 18: ... a telephone number that can be used to contact you Press Start to confirm Press SELECT FUNCTION to return to standby START OPER UNIQUE HYPHEN 9 SPACE 5 JKL 6 MNO 6 MNO 4 GHI YES NO HYPHEN 9 SPACE For example to enter the name JOHN Press the 5 button until the display shows J Press the 6 button until the display shows O Press the 4 button until the display shows H Press the 6 button until the disp...

Page 19: ...s SELECT FUNCTION Press USER PROG Display shows 1 FUNC PROGRAMMING Press 2 Display shows 2 DIAL PARAMETER Press YES until the display shows DIAL PREFIX OFF Press NO until the display shows DIAL PREFIX ENTER 4 DIGITS Press NO to delete the existing prefix Press 9 SPACE four times to display OFF Press YES Press SELECT FUNCTION to return to standby USER PROG 2 ABC YES YES NO 9 SPACE SELECT FUNCTION S...

Page 20: ... Carry out Optical Character Recognition OCR on documents This allows you to convert scanned pages or faxes received to your PC into text documents which can then be read and edited by your word processing program Easily store numbers in the directories When connected to a PC you can use your Multifax 2020 as a printer fax and scanner To connect to a PC Plug one end of the printer connection cable...

Page 21: ...leted before you can proceed When asked to select the installation type it is recommended that you choose Typical Custom install is for advanced users and allows you to deselect certain features You will also be asked which COM ports to use for faxing and printing Please note that these do not correspond to actual connectors on your PC but are locations used inside the computer and in most cases y...

Page 22: ...e 1 ar16e301 exe for Windows 3 1 Or 2 ar32e301 exe for Windows 95 98 NT4 0 Follow the screen prompts to install the Reader If you wish you can print the manuals and then remove the Acrobat Reader using the Add Remove Programs icon in the Windows Control Panel To print the user guides Once Acrobat Reader is installed Insert the CD in the CD drive Open the CD Open the Manual Manual English folder to...

Page 23: ...y display the wrong number or transmission speed You can check the fax details as follows Select the Fax Send folder and highlight the individual fax from the list Select File to open the drop down menu Select Properties to display the fax number and transmission speed details For further information see the README TXT file after installation Minimum system requirements 33Mhz 486 PC 16MB RAM memor...

Page 24: ...LIGHT when the original document is light 21 Multifax 2020 1st Edition 20th November 01 4207 Using your Multifax 2020 Loading documents What type of paper you can use Dimensions width 148mm 216mm length 128mm 356mm Thickness 50 105gsm You can load up to 20 sheets of 80gsm paper or up to 15 sheets of heavier paper Very heavy sheets of paper can be loaded one at a time manually Do not use Torn crump...

Page 25: ...ne If you do not answer the call the Multifax 2020 will switch back to fax mode so your caller can send a fax TAD Telephone Answering Device mode Select this mode when you want to use an answering machine connected to your Multifax 2020 When a call is received your answering machine takes the call If it is a voice call your machine will play the outgoing message as normal If the call turns out to ...

Page 26: ...to display the stored names in alphabetical order Press SEARCH Use the keypad to enter the first letter of the name you have stored Repeated presses of that key will display all the entries starting with those letters For example repeated presses of the 2 button will display all names starting with A then all names starting with B then all names starting with C START START JOHN SMITH the name or n...

Page 27: ...K V REQUEST START Enter 17 Display shows 17 MEM FEEDER SW Press NO to switch between MEM for storing documents in the memory and FEED for sending from the feeder tray Press YES until the display shows 25 INSTANT DIALLING Press NO Display shows OFF Press YES to confirm Press SELECT FUNCTION to return to standby Please note The FEED setting of 17 MEM FEEDER SW only becomes effective if user function...

Page 28: ...NCTION Press PRINT OPERATION Display shows PRINT MEMORY MSG Press YES The stored fax is printed SELECT FUNCTION PRINT OPERATION YES To delete messages stored in the memory You can delete stored faxes without printing them Press SELECT FUNCTION Press PRINT OPERATION Display shows PRINT MEMORY MSG Press YES Display shows PRINTING Immediately press STOP Display shows CANCEL Press YES The message is d...

Page 29: ...LECT FUNCTION Press USER PROG Display shows FUNC PROGRAMMING Press YES Display shows FUNCTION NO Press 0 Press 8 Display shows 08 CLOSED NETWORK and the current setting RX restrict faxes received T R restrict faxes sent and received OFF no restrictions Press NO until the setting you want is displayed Press YES to confirm Press SELECT FUNCTION to return to standby Dual access In order to give you m...

Page 30: ... the manual paper feeder You can make copies onto a different type of paper than that loaded in the paper tray Load the document to be copied Load one sheet at a time when copying onto special paper If required change the resolution and contrast Insert a sheet of paper printing side up into the manual paper feeder until you feel the machine grip the paper Press COPY YES NO While making copies You ...

Page 31: ...V REQUEST Display shows VOICE REQ ACTIVATED When the other person answers your request your machine gives a warbling sound Display shows LIFT HANDSET AND PRESS VOICE REQUEST Lift the handset on the attached phone Press V REQUEST on your Multifax 2020 HOOK V REQUEST HOOK V REQUEST Please note To be able to use voice request while sending a fax user function 17 MEM FEEDER SW must be set to FEED and ...

Page 32: ...ou can change to Tone dialling by pressing the TONE button If you make a mistake when entering a name or number move the cursor back to the error and either overwrite it by entering the correct number or press the 9 SPACE button to delete it 9 SPACE Entering names For example to enter the name JOHN Press the 5 button until the display shows J Press the 6 button until the display shows O Press the ...

Page 33: ...ess USER PROG to begin storing another one touch entry START START SELECT FUNCTION LOCATION PROG YES SELECT FUNCTION USER PROG START To dial a one touch number Insert the document to be faxed into the document feeder tray Press the ONE TOUCH button you want The name or number is displayed Press START to send the fax To delete a one touch number Deleting a fax number automatically deletes the name ...

Page 34: ... document to be faxed into the document feeder tray Press AUTO DIAL Enter the 2 digit location you want Press the START button The number is dialled Chain dialling numbers longer than 32 digits If you need to dial a number longer than 32 digits you can use Chain Dialling where you store the number in two One Touch or Auto Dial locations Creating a Chain Dial number Store the first 31 digits as a O...

Page 35: ...u want Press START to save Display shows SELECT LOC S You can now add another ONE TOUCH or AUTO DIAL entry To complete the group Press NO to confirm Display shows LOCATION PROGRAMMING Press to return to standby Or Press to begin storing another group START NO SELECT FUNCTION To set a fax group Press SELECT FUNCTION Press LOCATION PROG Display shows LOCATION PROGRAMMING Press Display shows GROUP SE...

Page 36: ...essing a ONE TOUCH button or the AUTO DIAL button plus the 2 digit location of the number you want AUTO DIAL START START To add entries to a group before sending Load the document Press AUTO DIAL Press Enter the number of the Group you want Press START Display shows ENTRY IS OK DIAL START CHECK Press NO Display shows PRINT ENTRY REPORT YES NO Press NO Display shows CHECK LOCATIONS YES STR LOC EXIT...

Page 37: ...whole group you can delete entries if required Note that this does not delete them permanently from the group but only for the fax being sent Load the document Press AUTO DIAL Press Enter the number of the Group you want Press START Display shows ENTRY IS OK DIAL START CHECK Press NO Display shows PRINT ENTRY REPORT YES NO Press NO Display shows CHECK LOCATIONS YES STR LOC EXIT Press START Display...

Page 38: ...cation number you want If the display asks for confirmation press the START button You can then select another one touch number Or To enter a number from the keypad Dial a number as normal Press START You can now enter another number up to a total of 10 fax numbers Press START again Display shows ENTRY IS OK DIAL START CHECK Press START to begin faxing Please note You can add a another group by pr...

Page 39: ...the list Display shows ENTRY IS OK DIAL START CHECK Press START to begin sending START START START START NO NO NO NO To add entries to a multiple destination fax before sending Load the document Select the destinations using the keypad One Touch buttons and Auto Dial entries This can include groups see page 32 as well as individual numbers Press START Display shows ENTRY IS OK DIAL START CHECK Pre...

Page 40: ...ngle location Load the document Press SELECT FUNCTION Press DELAYED TX Display shows DELAYED TX DATE and the current date If you want to send the fax today Press YES Display shows DELAYED TX TIME If you want to send the fax another day Press NO Display shows DELAYED TX DATE Use the keypad to enter the date you want the fax to be sent up to three days in advance SELECT FUNCTION DELAYED TX YES NO To...

Page 41: ...nned into the memory Dial number from the keypad Dial a number as normal Press START to confirm After a short delay that fax is scanned into the memory 38 YES YES START AUTO DIAL START START To cancel a delayed fax from the document feeder Press STOP twice and remove the document STOP To cancel a delayed fax from the memory Press STOP Display shows COMMUNICATION CANCEL Press YES Display shows the ...

Page 42: ... START To send a delayed fax to multiple locations Load the document Press SELECT FUNCTION Press DELAYED TX Display shows DELAYED TX DATE and the current date If you want to send the fax today Press YES Display shows DELAYED TX TIME If you want to send the fax another day Press NO Display shows DELAYED TX DATE Use the keypad to enter the date you want the fax to be sent up to three days in advance...

Page 43: ...SELECT FUNCTION DELAYED TX START NO YES NO START To view edit delete or add entries before sending a delayed fax to multiple destinations Load the document Press SELECT FUNCTION Press DELAYED TX Display shows DELAYED TX DATE and the current date Enter the day and time you want the fax to be sent then the fax destination numbers as shown in To send a delayed fax to multiple locations page 39 When y...

Page 44: ...tial fax Load the document Press SELECT FUNCTION Press CONF TX Enter the mailbox number or sub address of the person you are faxing Press START Display shows SELECT LOCATION Enter the fax number you want Press START to begin sending the fax SELECT FUNCTION CONF TX START START Please note You cannot send a confidential fax to a group number or more than one destination at a time Confidential faxes ...

Page 45: ...tains a message If the display shows ILLEGAL OPERATION the mailbox already holds a confidential message Please select another mailbox YES YES SELECT FUNCTION 42 Multifax 2020 1st Edition 20th November 01 4207 To receive and print a confidential fax Make sure the person who is sending the document knows your mailbox number When your machine receives a confidential fax it stores the fax in your mail...

Page 46: ...age Please select another mailbox SELECT FUNCTION USER PROG 5 JKL YES YES NO YES YES SELECT FUNCTION 43 Multifax 2020 1st Edition 20th November 01 4207 To change a mailbox password Press SELECT FUNCTION Press USER PROG Press 5 Display shows 5 PERSONAL BOX PRG Press YES Display shows PERSONAL BOX NO Enter the mailbox number you want between 1 and 8 Press YES Display shows PERSONAL BOX CONF Press YE...

Page 47: ...x it can send a message back to the original machine to confirm the success of the relay For this feature to work your Multifax 2020 machine s phone number must be stored in the AUTO DIAL directory as number 70 44 Multifax 2020 1st Edition 20th November 01 4207 To start relaying a fax Load the document Press SELECT FUNCTION Press RELAY INIT TX Display shows RELAY PASSWORDS Enter the 4 digit relay ...

Page 48: ...s WAITING TO BE POLLED Please note One time polling uses the mailbox 0 to store the document After your machine has been polled the mailbox is automatically cleared If display shows ALREADY EXIST then the standard or one time polling feature is already in use SELECT FUNCTION POLLING NO 45 Multifax 2020 1st Edition 20th November 01 4207 To set a fax for standard polling A document can be polled rep...

Page 49: ...ncelled STOP YES YES 46 Multifax 2020 1st Edition 20th November 01 4207 Please note This feature works only with compatible machines These are Multifax 2020 OKIFAX 4500 5200 5400 5500 5650 and 5700 In order to store a fax for confidential polling you will need to create a polling mailbox see below Confidential polling To create a polling mailbox You can use a personal mailbox to store messages for...

Page 50: ... is already in use for polling Select another mailbox or allow the new document to over write the existing document by pressing YES SELECT FUNCTION POLLING YES YES 47 Multifax 2020 1st Edition 20th November 01 4207 To cancel a document for polling stored in a specific mailbox Press SELECT FUNCTION Press USER PROG Press 5 Display shows PERSONAL BOX PRG Press YES Display shows PERSONAL BOX NO Enter ...

Page 51: ... November 01 4207 Print outs and reports Your Multifax 2020 lets you print out a range of reports that tell you the current settings operations and functions of your machine Activity Report Provides a record of faxes sent and received and includes The total amount of time spent sending and receiving faxes Date time and duration of each fax Name or number of the other machine Communication mode Num...

Page 52: ...H button Back up number for each ONE TOUCH button One Touch settings Name and number stored for each AUTO DIAL entry List of ONE TOUCH buttons and AUTO DIAL codes stored for group dialling Configuration Report The list includes Current user function settings of your machine except One Touch settings which appear under the Telephone Directory The name and number you have set for your Multifax 2020 ...

Page 53: ...r machine has delayed faxes set or received faxes stored in the memory you will get a report when the power comes back on to alert you that these faxes have been lost The report will show the date and time that each fax was received or due to be sent It will also show the destination number on faxes to be sent and sender s number on received faxes but only if it has been stored in the sending mach...

Page 54: ...ax call received by your machine POLLING Polling reception POLLED Document set for one time polling POLL Document set for polling by any number of machines the number of the mailbox in which the document was stored CONF Confidential fax the number of the mailbox in which the document was stored LOST Faxes stored in the memory have been lost due to power failure ...

Page 55: ...DER ID ON or OFF When switched on your machines ID date and time is printed on each page you send Original setting ON 06 MONITOR VOLUME HIGH LOW OFF You can set the volume for the telephone line and fax tones you hear Original setting HIGH You can change the settings on your Multifax 2020 to suit your personal preferences For 04 IMAGE IN MCF to work the function 17 MEM FEEDER SW must be set to MEM...

Page 56: ...e Fax mode the recommended setting is 1 ring 07 BUZZER VOLUME HIGH MID LOW You can set the volume for the secondary ringing tone your hear when your machine is set to TEL FAX AUTO SW MODE It also adjusts the volume of the alarm tone your machine produces Original setting HIGH 08 CLOSED NETWORK OFF T R and RX You can set your machine only to send and or receive faxes from numbers stored in the One ...

Page 57: ...Save Mode on once the machine has gone to sleep you will not be able to print from a PC without first waking up your Multifax 2020 by pressing the START button 16 REMOTE RECEIVE OFF 00 11 22 33 44 55 66 77 88 99 and When you answer an incoming call on a telephone connected to the same line as your fax or via an attached handset you can tell your fax machine to switch to fax mode to receive an inco...

Page 58: ... from the document feeder Any pages of the document scanned into the memory are deleted If you press YES All the pages scanned into the memory will be sent Then the display changes to RELOAD DOCUMENT You can send the remaining pages as a separate transmission Original setting ON 24 CONTINUOUS TONE ON or OFF When switched On your machine will give a continuous tone while receiving a fax Pressing ST...

Page 59: ... FUNCTION Press USER PROG Display shows 1 FUNC PROGRAMMING Press YES Display shows FUNCTION NO Enter 12 Display shows 12 DISTINCTIVE RING Press NO to switch from OFF to SET Press YES Display shows SETUP FAX RING CALL FAX NUMBER NOW Within 90 seconds call your Multifax 2020 from a phone on another line dial the number that gives the distinctive ring When your machine begins to ring The display show...

Page 60: ...r the appropriate 4 digit password in order to use your Multifax 2020 The user function 26 RESTRICT ACCESS must be set to On To set a memory password Press SELECT FUNCTION Press USER PROG Display shows 1 FUNC PROGRAMMING Enter 6 Display shows 6 MEM PASSWORD PRG Press YES Display shows PRG PASSWORD Enter the 4 digit password you want Display shows PRG PASSWORD Press YES Display shows MEM PASSWORD P...

Page 61: ...EPARTMENT NO Press SELECT FUNCTION to return to standby SELECT FUNCTION USER PROG 9 WXYZ YES NO YES SELECT FUNCTION To set restricted access Press SELECT FUNCTION Press USER PROG Display shows 1 FUNC PROGRAMMING Enter 9 Display shows 9 RESTRICT ID PRG Press YES Display shows DEPARTMENT NO Enter the 2 digit code between 01 24 Display changes to ENTER ID Enter a 4 digit password Press YES to confirm...

Page 62: ...ress YES to confirm Display shows DEPARTMENT NO Press SELECT FUNCTION to return to standby SELECT FUNCTION YES YES 9 WXYZ USER PROG SELECT FUNCTION Please note You can cancel all restricted access settings by switching the user function setting 26 RESTRICT ACCESS to Off See page 57 To change the dial settings Follow these steps to change any of the dial settings shown above Press SELECT FUNCTION P...

Page 63: ...nal setting OFF There are further options which can be changed with the assistance of the Helpdesk 0870 241 3929 These are REDIAL TRIES 0 10 You can set how many times your Multifax 2020 automatically tries to redial a number which is busy or does not answer Original setting 5 REDIAL INTERVAL 1 6 MINUTES You can set the interval between each redial attempt Original setting 3 MINS DIAL TONE DETECT ...

Page 64: ... on or lowering the transmission speed for that individual ONE TOUCH button To adjust Echo Protection and speed Press SELECT FUNCTION Press USER PROG Display shows 1 FUNC PROGRAMMING Press YES Display shows FUNCTION NO Enter 28 Display shows 14 ONE TOUCH PARAM Press the ONE TOUCH button you want Display shows ECHO PROTECTION OFF Press NO to switch echo protection ON Press YES to confirm Display sh...

Page 65: ...arantee does not affect your statutory rights Helpline support and returns back to point of sale Within the 12 month guarantee period Prior to returning your product first read the Help section beginning on page 64 or contact the Helpline on 0870 241 3929 Outside the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requir...

Page 66: ...e A4 A5 letter or legal size Recording paper Plain paper A4 letter or legal size Effective scan width 208 mm for transmission 200 mm for copying 208 mm for copying with reduction Weight 8 kg approx excluding paper Display 2 rows of 20 characters LCD panel Dimensions Approx 316mm W x 383mm D x 190mm H excluding paper tray document feeder tray and document receive tray Power 220 240 10 VAC 50 60 Hz ...

Page 67: ...t and reload it REPLACE TONER CART Toner almost empty Replace toner cartridge page 66 CHANGE DRUM SOON Image drum unit is wearing out Replace image drum unit as soon as the print quality begins to deteriorate page 68 PRINTER ALARM Open and close the cover If this does not work switch off your machine and call the BT Helpline 0870 241 3929 CONFIRM PAPER SIZE The paper loaded in your machine Check y...

Page 68: ...nside the machine 1 Open the control panel by pulling it up and forward 2 Remove the paper 3 Push the control panel back until it clicks into place Clearing printing paper jams If the display shows PAPER JAM or NO PAPER while there is still paper in the paper tray there may be paper jammed in the machine 1 Lift the front cover 2 Open the control panel by pulling it up and forward 3 Lift the image ...

Page 69: ... the drum slot into the machine as shown Press down firmly on both ends of the drum until it clicks into place 6 Close the top cover 7 Push the control panel back until it clicks into place 8 Pull the paper out of the paper tray If any of the sheets are damaged remove them 9 Reload the paper Replacing the toner cartridge When the cartridge is almost empty the display shows REPLACE TONER CART and t...

Page 70: ...ic tape from the bottom of the toner cartridge 5 With the smooth black surface uppermost marked L and R and the grey lever on the right insert the toner cartridge into the image drum unit Slide in the left end of the cartridge first then lower the right end into place 6 Once in place push the grey lever on the toner cartridge towards the back of the machine to secure it 7 Using the cleaning wipe g...

Page 71: ...er cartridges and image drum units can be obtained by telephoning 0800 590 009 It is important that you do not use any toner other than that specifically intended for use in the Multifax 2020 Using the wrong toner may damage your machine and invalidate your guarantee Replacing the image drum unit Caution Never expose the image drum unit to light for more than 5 minutes Never expose to direct sunli...

Page 72: ...t time and answering mode 8 Press SELECT FUNCTION Press COUNTER DISPLAY Display shows DRUM COUNT Press YES to reset the drum unit counter to zero Press SELECT FUNCTION to return to standby 69 Multifax 2020 1st Edition 20th November 01 4207 SELECT FUNCTION COUNTER DISPLAY YES SELECT FUNCTION 2 Pull the control panel up and forward 3 Remove the old image drum unit with its toner cartridge wrap it in...

Page 73: ... you enter the 2 digit code If your Multifax 2020 has the Auto Start feature switched off you must press the Start button in order to dial the number See Dial settings page 59 Problem checklist Printed pages have lines on them If the print quality is poor the image drum may need to be cleaned Press SELECT FUNCTION Press PRINTER CLEANING Press YES to print a cleaning page Repeat this several times ...

Page 74: ...e time and day page 14 Your machine does not answer the phone or receive faxes Check that the mains power is connected Check that the telephone line cord is connected to the LINE socket on the back of the machine Check that you have set the right reception mode Your Multifax 2020 will not automatically receive faxes when set to manual answering TEL See page 22 Display shows a communication error T...

Page 75: ... machine always answers the call first Change the ring response setting see 11 RING RESPONSE User Functions page 53 Received faxes appear distorted The original may be wider or longer than the paper you have loaded into your paper tray and your Multifax 2020 has automatically reduced the width or length to fit on your paper Your Multifax 2020 does not immediately switch to TEL mode when you make o...

Page 76: ...lling cancel 47 create mailbox 46 poll from another mailbox 48 print document stored in mailbox 48 set fax for polling 47 Contrast 21 Copier 27 manual paper feed 27 Day and time set 14 Delayed faxing cancel from memory 38 from feeder tray 24 multiple locations 39 print destination numbers 40 single location 37 view edit delete add number 40 Delete messages stored in memory 25 Dial prefix 16 Dial s...

Page 77: ... memory 22 receive to your PC 19 receiving 25 redialling 24 reject unsolicited faxes calls 26 relaying 44 result of send 25 send 23 stop 25 General information 62 Group dialling 32 add entries 33 edit delete numbers 34 multiple destinations inc groups 35 print list of numbers 34 send 33 set fax group 32 view group 33 Guarantee 62 Help 64 Helpline 62 Incoming ring 53 Jams document 65 printer paper ...

Page 78: ...ty 48 broadcast confirmation 49 broadcast entry 50 communication codes 51 confidential reception 49 configuration 49 message confirmation 49 power failure 50 print 48 report codes 50 telephone directory 49 Problem checklist 70 Receiving faxes 25 faxes to your PC 19 into memory 22 Redial 24 Reject unsolicited faxes 26 Relaying faxes 44 Remote receive 54 Resolution 21 Restricted access 57 Ring count...

Page 79: ...54 error report 52 image in MCF 52 incoming ring 53 instant dialling 55 mem full save 55 memory feeder 54 monitor volume 52 no toner 54 one touch 55 paper size 53 PC fax switch 54 power save mode 54 remote receive 54 remote diagnosis 54 restrict access 55 ring response 53 sender ID 52 T F timer 53 TX mode 53 user language 53 width reduction 55 Voice request 28 Volume buzzer 53 monitor 52 ...

Page 80: ...Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2001 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Multifax 2020 Issue 1 11 01 1 Designed by The Art Design Partnership Limited Printed in the UK Printed on paper which meets international environmental ...

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