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Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207
General information
Guarantee information
Subject to the terms listed below the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the Multifax 2020, or
any component thereof, which is identified as faulty or
below standard, or as a result of inferior workmanship
or materials. Products over 28 days old from the date
of purchase may be replaced with a refurbished
product.
The conditions of the guarantee are:
• The guarantee shall only apply to defects that
occur within 12 months from the date of purchase,
provided that the equipment is sent to the repair
address within this period.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Helpline support and returns back
to point of sale
Within the 12 month guarantee period:
Prior to returning your product, first read the Help
section beginning on page 64 or contact the Helpline
on
0870 241 3929
.
Outside the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We recommend that you call the Helpline
and ask for details of our recommended repairers.
Returning the product:
If the Helpline is unable to remedy the problem they
will ask you to return your Multifax 2020. Remove the
image drum unit with toner cartridge from the machine
and place it in a black plastic bag. Where possible,
pack it in its original packaging. Please remember to
include all parts, including line cords and mains power
plug. (Please note we cannot take responsibility for
products damaged in transit).
Please obtain and keep proof of posting or delivery.
A copy of the proof of purchase such as your receipt
must be returned with your product.
