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Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207
The display tells you to replace paper even though
there is paper in the paper tray.
Check that the paper is loaded correctly. Check for
a paper jam in the machine.
Your documents jam
Check the documents for wrinkles, tears or other
damage. Make sure there are no staples or paper
clips and that the paper is dry. Try making a copy of
the document and then faxing the copy.
You cannot dial a number
Check the mains power cable is connected properly
and that your telephone line is connected to the LINE
socket on the back of the machine.
If you have a telephone connected, pick up the
handset and check for a dial tone. If you do not have
a telephone attached, press the
HOOK/V.REQUEST
button.
If you still do not hear a dial tone, there may be a
problem with your line.
If your machine is connected to a switchboard, make
sure it has been set to work with it.
(See Connecting
to a switchboard, page 15.)
You cannot dial a One Touch or Auto Dial number
Check the numbers have been stored correctly.
Remember to press Auto Dial before you enter the
2-digit code.
If your Multifax 2020 has the Auto Start feature
switched off, you must press the Start button in order
to dial the number.
(See Dial settings, page 59.)
Problem checklist
Printed pages have lines on them
If the print quality is poor, the image drum may need
to be cleaned.
Press
SELECT FUNCTION
.
Press
PRINTER CLEANING
.
Press
YES
to print a cleaning page.
Repeat this several times. Check the print quality
again. if it is still bad, you need to replace the Image
Drum Unit,
page 68
. Call the BT Helpline
0870 241
3929
for details of your nearest supplier or to order
direct.
Your telephone does not ring if your machine is
set to TEL/FAX mode and the incoming call is a
voice call
This is normal. In the TEL/FAX answering mode,
your machine answers the call and detects whether
it is a voice or fax call. If it is a voice call, your
Multifax 2020 will ring but your telephone will
remain silent. For this reason we recommend that
you use TEL/FAX mode only if your phone is
located near the machine.
No display
Check mains power cable is connected properly and
that the power is switched on.
Nothing happens when you press the buttons on
the control panel
Switch your Multifax 2020 off, wait 10 seconds then
turn it on again.
SELECT
FUNCTION
PRINTER
CLEANING
YES
