Connection troubleshooting
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if you’re using wireless
Many things can affect a wireless connection, including settings on your computer,
position of your computer and Hub, and interference with the wireless signal. The
following tips may help:
•
check that your computer’s wireless adapter is fitted and/or turned on. Some laptop
computers have a small switch – please see your computer manual for help
•
check your wireless connection software – it should show if your computer’s
connected to your Hub. Try hovering your mouse over the icons in your system tray
(usually on the lower right-hand corner of the screen) – one of these may indicate if
your wireless is connected. Click or right-click on this to launch wireless manager
•
try moving your computer closer to your Hub
•
make sure the computer and Hub aren’t close to large electrical appliances
If you still can’t connect:
• try refreshing the wireless network channel – see page 15
• run your CD to automatically correct these settings
Note: if your computer has an Ethernet port, try plugging in the Ethernet cable.
This may help you to get online. For more help with fixing connection problems,
go to www.bt.com/business/help/hub3
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If neither of the above solves this problem, please call us on the number shown
under ‘Need help?’ in your ‘welcome’ emails and letters (please make sure you’re
at your computer, and that it’s turned on, when you call)
