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Connection troubleshooting
Broadband light is blue
Your Hub is connected to broadband. The problem could be with your computer or its
connection to your Hub.
To check if anything, such as network maintenance, is affecting internet performance,
call our broadband service status line on 0800 169 0199. If there are no known issues
in your area, try the following:
1
restart your Hub by pressing and releasing the
Restart
button on the back
2
restart your computer
3
wait for your Hub’s Broadband light to turn steady blue
4
open your web browser and follow any on-screen troubleshooting instructions
5
if you’re using a firewall, check it’s not blocking your browser’s connection to the
internet. Try temporarily turning off your firewall and then restarting your browser.
If you can now access the internet, there is a problem with your firewall settings.
To fix this problem, see your firewall’s help information
6a
if you’re using a computer that’s connected to your Hub using the Ethernet cable
Check that this cable is inserted correctly by unplugging and plugging back in each plug.
> If you still can’t connect, run your BT Business Total Broadband set-up CD,
which will automatically correct these settings
> For more help, follow the manual set-up steps on page 11
> If your computer has a wireless connection, you can try setting it up.
This may help you to get online. For more help with fixing connection problems,
go to www.bt.com/business/help/hub3
