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Connection troubleshooting
Connection troubleshooting
The first thing to do if your connection isn’t working is check your
Hub lights and find out what to do using the table below.
Hub light status
What’s happening
What to do
Power light is off
There’s a problem with your power supply
or power is off
Check your power cable’s plugged in correctly at the socket and that mains power is on.
Note: check your Hub’s
Power
button is on
Power light briefly solid orange
and then flashing orange
Hub is restarting
Wait until light turns blue – this can take a few minutes
Power light is red
Hub has a problem restarting
Wait a few minutes. If light turns blue, all’s okay. If light stays red, call us – see page 22
Power light is orange
BT Power Save is active
You can wake up your Hub by pressing and releasing its
Restart
button.
For more about BT Power Save, see page 18 or go to www.bt.com/business/help/hub3powersave
Power light is blue
Hub’s Power supply is okay
Nothing – power’s okay
Broadband light is off
There isn’t a broadband connection
Check your Power light is blue and that your broadband cable’s connected correctly.
Then press and release your Hub’s
Restart
button.
If you’ve got a computer connected to your Hub, open your web browser for some help.
Or go to page 26.
Broadband light flashing orange,
then purple and orange
Hub’s connecting to broadband
Wait until light turns blue – this can take a few minutes If it’s still flashing after 24 hours, go to
page 24
Broadband light is flashing orange
for more than few minutes
Hub can’t connect to broadband
Check you’ve got ADSL filters plugged in correctly in all your phone sockets.
Then press and release your Hub’s
Restart
button.
If you’ve got a computer connected to your Hub, open your web browser for some help
