26
Connection troubleshooting
Broadband light is off
Broadband isn’t active on your telephone line or there’s a problem with the broadband
signal reaching your Hub.
1
Make sure it’s after midnight on your broadband activation day. If not, please wait
until after this time.
2
If it’s after midnight on your broadband activation day, check that the broadband
cable (grey ends) is correctly inserted into your Hub’s Broadband socket (grey).
3
Check that the other end of the broadband cable is correctly inserted into the ADSL
filter’s DSL socket, and that the ADSL filter is correctly plugged into your phone
socket – see page 7.
4
Plug a phone into the Phone socket on the ADSL filter and listen for a dial tone.
5
Follow the appropriate instructions in the dial tone table on page 27.
