EN - 34
E
E
E
E----BIKE
BIKE
BIKE
BIKE WARRANTY
WARRANTY
WARRANTY
WARRANTY
Warranty conditions
The MTF retailer will repair all defects caused by defective material, execution, design or assembly
which occur during the warranty period at its own expense. The warranty does not apply to damage
caused by accidents, overloading the frame or wheels, incorrect use, operation or maintenance, incorrect
storage or unprofessional repairs.
Claims procedure
Always apply a claim against the e-bike or battery through your retailer.
During application of the claim, submit the purchase document, or the warranty certificate with the
serial number of the frame or battery filled in, and give the reason for the claim and a precise description
of the defect.
Warranty period
24
24
24
24 months for
months for
months for
months for e
e
e
e----bike
bike
bike
bike components. This applies to
components. This applies to
components. This applies to
components. This applies to manufacturing
manufacturing
manufacturing
manufacturing defec
defec
defec
defectttts and material defects
s and material defects
s and material defects
s and material defects,,,, apart
apart
apart
apart
from normal wear and use
from normal wear and use
from normal wear and use
from normal wear and use.
6 months for the battery service life. The nominal capacity of the battery will not fall below 70%
6 months for the battery service life. The nominal capacity of the battery will not fall below 70%
6 months for the battery service life. The nominal capacity of the battery will not fall below 70%
6 months for the battery service life. The nominal capacity of the battery will not fall below 70% of
of
of
of total
total
total
total
capacity
capacity
capacity
capacity over a period of
over a period of
over a period of
over a period of 6 months from sale
6 months from sale
6 months from sale
6 months from sale of the
of the
of the
of the e
e
e
e----bike
bike
bike
bike....
General terms of use
Every user of the bicycle is liable for any damage or harm caused by incorrect use of the bicycle and
its components. Before riding the bicycle always carefully check the frame and all its components.
Warranty terms
This product must be used exclusively for the purpose for which it was manufactured and for which it
is intended. When applying the warranty, the customer will present the complete, clean bike, the
confirmed original of the warranty certificate and the sales document (receipt).
Claims are always of the nature of a removable defect, which is dealt with by replacement of the
component, repairs or professional adjustment. Repairs ensure that the customer may continue using the
product duly and without restriction.
The right to apply the warranty expires if:
•
It was found that the damage to the product was not caused by the manufacturer, but the user
(inappropriate repairs, extreme load, incorrect storage, etc.).
•
Failure to apply a warranty claim during the warranty period.
•
If the product was not duly used and maintained in compliance with the instructions for use.
•
If a duly completed warranty certificate and original purchase document (receipt) was not
submitted during application of the claim.
•
Defects originating as a result of normal wear (e.g., of the chain or rims) or excessive wear
caused by neglecting inspections and maintenance cannot be the subject of a claim.
Warranty terms for individual parts of the e-bike
The warranty for components does not apply to defects caused by the user, failure to follow the
instructions for use, normal wear, use for purposes for which neither the frame nor the components are
intended (professional racing, extreme jumping and other non-standard use). Neither the manufacturer
nor the
retailer
are liable for any injury caused during use of e-bikes and their components.
Frame and fork
Frame and fork
Frame and fork
Frame and fork
The warranty applies to material, joints and rusting. The warranty cannot be applied for damage
caused by accidents or unprofessional repairs. The original paint on the specific component must be
retained in order to assess the cause of damage.
Suspension fork and rear suspension unit
Suspension fork and rear suspension unit
Suspension fork and rear suspension unit
Suspension fork and rear suspension unit
A key criterion for accepting claims regarding a cracked suspension fork is that the geometry of the
internal and external pistons of the fork is intact. Defects of the nature of origin of play cannot be claimed
if there is dirt or water in the fork, which causes damage, and also bent fork pistons or damaged heads
as a result of accidents or overloading.