Brother HAK 100, User Manual

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As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens,
your machine identifies the error and displays the appropriate message.
The most common error messages are shown in the table.
You can correct most errors and clear routine maintenance messages yourself. If you need more help, the
Brother support website at support.brother.com offers the latest FAQs and troubleshooting tips.
Error Messages
0
Error Message Cause Action
Cannot Print XX
Where “XX” is a two character
identification number.
 The cover lock could not be
released or locked.
This may occur if you touch the
Front Cover Handle when trying to
release the cover lock.
 Mechanical/hardware malfunction.
Turn the power on/off. If this does not
solve the problem, contact your local
Brother dealer.
Incorrect Paper Size
The Foil Save Mode settings and the
size of the media being fed do not
match.
1. Press (Stop/Exit) .
2. Make sure the Foil Save Mode
settings and the size of the loaded
media match.
Multiple paper widths are being
continuously fed.
1. Press (Stop/Exit) .
2. Load more sheets of the same
width.
Replace Foil
The Foil Cartridge is out of foil.
 When the Cover Lock LED is off,
replace the Foil Cartridge with a
new one.
 If any media remains inside the
machine, remove it (see
Paper
Jam on page 45).
No Foil
The Foil Cartridge is not loaded
correctly.
 Check that the Foil Cartridge is
loaded correctly.
 Check that the Foil Cartridge is
locked in the Foil Holder correctly.
 Check that the Supply Model
Number of the Foil Cartridge is
suitable for the machine.