Brother HAK 100 User Manual Download

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8.1 Overview

This chapter explains how to resolve typical problems you may encounter when using your Brother machine.

8.2 Identify the Problem

Make sure you have checked the following:



The Power Cable is connected correctly and the machine is turned on.



All the packing material has been removed.



The Front Cover and the Separation Roller Compartment Cover are completely closed.

8.2.1 General Machine Operation

Troubleshooting

Problem

Cause

Action

The power suddenly turns off.



The Power Cable is connected
incorrectly.



The machine requires servicing.



Check that the Power Cable is
connected correctly.



If this does not solve the problem,
contact your local Brother dealer.

The Front Cover does not close
completely.

The Foil Holder and Cartridge Assembly
is not loaded correctly.

See

Connect the Machine and Install

the Feed Tray and the Foil Cartridge

on page 9, and reload the Foil Holder
and Cartridge Assembly.

The Front Cover does not open.

The Front Cover is locked because the
temperature inside the machine is very
high.

Wait until the the machine has cooled
down.

The Front Cover is locked because the
machine is transferring.

Wait until the machine finishes the foil
transfer.

The machine turned off while the Front
Cover was locked.



Turn the power on again.



If the cover is still locked, wait until
the machine has cooled down.

Summary of Contents for HAK 100

Page 1: ...HAK 100 Before using this machine be sure to read the Product Safety Guide We suggest that you read this User s Guide and keep it in a handy place for future reference User s Guide ...

Page 2: ...he publications Please note that we cannot assume any responsibility for any damage or lost profit arising from the use of this product or any content created by this product or the disappearance or change of data due to failure repair or supplies or any claim from a third party For servicing adjustments or repairs contact Brother customer service or your local Brother dealer If the machine operat...

Page 3: ...Foil Cartridge 14 3 4 3 Remove the Foil Holder and Cartridge Assembly 16 4 Media Specifications 19 4 1 Acceptable Media 19 4 2 Unacceptable Media 20 4 3 Other Specifications 21 4 3 1 Feed Tray Capacity 21 4 3 2 Top Margin Requirements to Avoid Paper Jams 21 5 Use the Machine 22 5 1 Transfer 22 5 2 To Transfer the Foil onto a Two sided Sheet 23 5 3 Load the Media 23 5 3 1 Load Standard size Media 2...

Page 4: ... Quality Problems 43 8 2 3 Media Feed Problems 44 8 3 Paper Jam 45 8 3 1 If a Paper Jam Results in the No Paper Fed Error 45 8 3 2 If a Paper Jam Occurs Inside the Machine 46 8 3 3 If a Paper Jam and a Foil Jam Occur Simultaneously 48 9 Specifications 50 9 1 General Specifications 50 9 2 Print Media Specifications 52 9 3 Machine Specifications 52 9 4 Supplies 52 10 Error Messages 53 11 Appendix 54...

Page 5: ...e array of colours For more information about the supported media see Print Media Specifications on page 52 General Information 0 WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries Important IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functional...

Page 6: ...edia size 4 Paper Feed Adjuster Compartment Cover Access the Paper Feed Adjuster 5 Front Cover Open to access the Foil Holder and Cartridge Assembly 6 Control Panel Use the control panel buttons to turn the machine on and off start and stop the foil transfer and change the settings 7 Front Cover Handle Use to open the Front Cover Part Names and Functions 0 1 2 4 3 5 6 10 7 8 9 11 13 12 14 ...

Page 7: ... Slot The machine ejects completed designs from this slot 11 Foil Holder and Cartridge Assembly 12 Foil Holder 13 Foil Cartridge 14 Foil Holder Cover 2 1 2 Rear 1 Separation Roller Compartment Cover Open to access the Separation Roller 2 Separation Roller 3 Power Cable Connector Connect the Power Cable to the Power Cable Connector Important Always use the included Power Cable 1 3 2 ...

Page 8: ...information see Adjust the Transfer Temperature on page 29 4 Menu Display the main menu 5 OK Accept settings or values 6 Stop Exit Cancel the foil transfer 7 Start Start the foil transfer 8 Navigate the main menu and select and change settings 9 Clear Back Clear the values you entered in the main menu or return to the previous menu screen 10 LCD 11 Foil Save Configure Foil Save Mode for more infor...

Page 9: ...e on page 31 2 Cover Lock Lit The Front Cover is locked during the foil transfer or when the temperature inside the machine is high Off The Front Cover is unlocked 3 Error Lit An error has occurred For more information about errors see Error Messages on page 53 Off The machine operates normally Note The LCD backlight turns off after one minute of inactivity or if no media is loaded To turn the bac...

Page 10: ...heck the Components The components included in the box 1 Foil Printer 2 Feed Tray 3 Foil Holder 4 Product Safety Guide 5 Power Cable Note Before using this machine be sure to read the Product Safety Guide Prepare the Machine 0 4 1 2 5 3 ...

Page 11: ...ine 7 3 3 2 Remove the Packing Materials a Remove the machine from the box b Remove the tape attached to the Paper Output Tray c Remove the packing material from the Feed Tray Slot as illustrated d Open the Front Cover ...

Page 12: ...Prepare the Machine 8 3 e Remove the packing tape 1 and the packing material 2 from the machine 1 2 1 2 ...

Page 13: ...oil Cartridge a Connect the included Power Cable to the Power Cable Connector 1 and then connect the Power Cable plug to a 220 V 240 V electrical socket 2 Make sure the Power Cable plug is fully inserted into the electrical socket Important Always use the included Power Cable b Install the Feed Tray 2 1 ...

Page 14: ...e Load the Foil Cartridge in the Foil Holder For more information see Load the Full Width Foil Cartridge on page 12 Load the Half Width Foil Cartridge on page 14 f Load the Foil Holder and Cartridge Assembly into the machine g Close the Front Cover by pushing it firmly so that it locks into place The machine will not operate if the Front Cover is not fully closed 2 1 ...

Page 15: ...first time you must select the LCD language a Press Power On Off to turn the machine on Please Wait briefly appears on the LCD b When Select Language appears on the LCD press OK The default language appears on the LCD c Press or to select the language you want and then press OK d Press to set the selected language ...

Page 16: ...il Holder and then insert the complete Foil Holder and Cartridge Assembly into the machine 3 4 1 Load the Full Width Foil Cartridge a Open the Foil Holder Cover b Insert the foil winding side of the Foil Cartridge into the Foil Holder Make sure the round part of the Foil Cartridge 1 is aligned with the slot on the Foil Holder Cover 2 2 1 ...

Page 17: ...e mark on the frame side of the Foil Cartridge 1 is aligned with the blue mark on the Foil Holder 2 The arrow mark on the Foil Cartridge 3 is aligned with the slot on the Foil Holder 4 d Close the frame side of the Foil Holder until it locks into place e Close the Foil Holder Cover until it locks into place 2 1 3 4 ...

Page 18: ... remove the slack 3 4 2 Load the Half Width Foil Cartridge Note For the Half Width Foil Cartridge you can either centre or left align the foil Right alignment is not supported The foil is left aligned Side 2 at the factory a Remove the packing tape 1 and the packing material 2 1 2 1 ...

Page 19: ... the frame side of the Foil Cartridge 1 to the right until it locks into place b Move the foil winding side of the Foil Cartridge 2 to the centre until it locks into place c Load the Foil Cartridge into the Foil Holder as described in section Load the Full Width Foil Cartridge on page 12 2 1 ...

Page 20: ...rts will be extremely hot Wait for the machine to cool down before touching them a Make sure the Cover Lock LED is off b Open the Front Cover c Lift the lower part of the Foil Holder and Cartridge Assembly 1 and then lift the entire Foil Holder and Cartridge Assembly upwards 2 to remove it from the machine 2 1 ...

Page 21: ...Prepare the Machine 17 3 d Unlock the Foil Holder as illustrated e Lift both ends of the Foil Cartridge upwards to remove it from the Foil Holder f Wind the foil to remove the slack ...

Page 22: ... it In the original box Otherwise dust will adhere to the cartridge which may result in poor transfer results 1 Foil winding side of the Foil Cartridge 2 Frame side of the Foil Cartridge Away from high temperatures and high humidity Away from fire and excessive heat 1 2 ...

Page 23: ... and 500 mm make sure its width does not exceed 210 mm Important Do not load a mixed batch of media with different paper quality or size Media Specifications 0 Length 90 mm to 500 mm1 Width 55 mm to 225 mm Weight 90 g m2 to 350 g m2 Maximum Total Thickness of Sheets Less than 5 mm ...

Page 24: ...raphs photographic paper Media printed on perforated paper Media printed on unusually shaped paper not square or rectangular Media with photos notes or stickers affixed to them Media that uses carbonless paper Media that uses loose leaf paper or any paper with holes in it Media with paper clips or staples Fabrics or metallic sheets Non rectangular paper Glossy or mirrored media Media that exceeds ...

Page 25: ...gin Requirements to Avoid Paper Jams To avoid paper jams make sure the media s top margin Is at least 5 mm long Contains no toner based print 1 Top margin 2 Feed direction Important If the length of the sheet s top margin is less than 5 mm a paper jam may occur Paper Size Paper Weight g m2 90 104 127 157 209 256 350 Maximum Sheets A4 LTR 44 38 31 25 19 16 12 LGL 36 31 26 21 16 13 10 5 mm 2 1 2 1 ...

Page 26: ...aser printers 5 1 Transfer Important Create a margin of 5 mm at the top of the sheet To avoid paper jams make sure there is no toner based print in the top margin 1 Top margin 2 Feed direction When using the Half Width Foil Cartridge make sure there is no toner based print in the area where the foil is not transferred to avoid paper jams When using a left justified Half Width Foil Cartridge you ca...

Page 27: ... 5 2 To Transfer the Foil onto a Two sided Sheet a Use a laser printer to print the front side of the sheet b Transfer the foil onto the printed content on the front side of the sheet using the machine c Print the reverse side of the sheet onto which you have transferred the foil d Transfer the foil onto the printed content on the reverse side of the sheet 5 3 Load the Media The Feed Tray can hold...

Page 28: ...eed Tray Flap 1 and the Extendable Paper Support Flap 2 out of the machine Carefully position the Extendable Paper Support Flap If the Extendable Paper Support Flap is even slightly longer than the media size the original order of the loaded sheets may not be preserved when they are ejected by the machine b Adjust the Paper Guides 1 to fit the media width 1 2 1 ...

Page 29: ...edge and the short edge d Align the edges of the sheets e Place the sheets face down top edge first in the Feed Tray between the Paper Guides until you feel the top edge touch the inside of the machine Feed thin sheets slowly and carefully to keep the edge from being folded ...

Page 30: ...he inside of the machine Note The machine will keep transferring the foil until the Feed Tray is empty If you load additional sheets during the foil transfer the machine may not align them correctly and may not transfer the foil onto them successfully Load additional sheets only when Ready appears on the LCD If the sheet is longer than the Extendable Feed Tray Flap hold the sheet to make sure the ...

Page 31: ... Items on page 28 a Press Menu b Press or to select Menu and then press OK The menu settings appear To access sub menus use or c To change setting values press or to make a selection and then press OK d Press Stop Exit Note To exit the main menu press Stop Exit To return to the previous menu screen press Clear Back The machine exits the main menu after about 30 seconds of inactivity Change Setting...

Page 32: ... to high Five steps available Print Speed See Change the Feed Speed on page 30 15 ppm 7 5 ppm These setting values are when the paper size is A4 Foil Save Mode Off See Foil Save Mode on page 31 See Foil Save Mode on page 31 Top Skip Mid Reset Machine Reset Restore the main menu settings to the default settings Factory Reset Restore all machine settings to the default settings Machine Info Serial N...

Page 33: ...Temperature The transfer temperature change screen appears on the LCD Note You can also press Menu press or to select Temperature and then press OK b Press or to adjust the temperature and then press OK There are five transfer temperature setting values The default is the middle value Increases the temperature in the direction Decreases the temperature in the direction c Press Stop Exit Temperatur...

Page 34: ...s off easily or there is missing print decrease the machine s feed speed a Press Menu b Press or to select Print Speed and then press OK c Press or to change the feed speed and then press OK Note Select either 7 5 ppm or 15 ppm for the A4 paper size d Press Stop Exit ...

Page 35: ... based print Foil Save Mode cannot be used for the right aligned foil transfer using the Half Width Foil Cartridge Top Skip Mid Specify the length of foil you want to transfer onto the sheet leaving the remaining areas blank Specify the area from the top edge of the sheet that you want to leave blank and transfer the foil only outside this area Specify the area from the top edge of the sheet that ...

Page 36: ... this area 4 Blank area This area must not contain any toner based print a Press Foil Save The Foil Save Mode settings screen appears on the LCD Note You can also press Menu press or to select Foil Save Mode and then press OK b Press or to select Top and then press OK c Press or to select the length of foil you want to transfer from the top edge of the sheet between 50 mm and 170 mm and then press...

Page 37: ...d print 3 Transfer area The foil will be transfered only onto this area a Press Foil Save The Foil Save Mode settings screen appears on the LCD Note You can also press Menu press or to select Foil Save Mode and then press OK b Press or to select Skip and then press OK c Press or to select the length of the blank area from the top edge of the sheet between 100 mm and 1200 mm and then press OK d To ...

Page 38: ...s area a Press Foil Save The Foil Save Mode settings screen appears on the LCD Note You can also press Menu press or to select Foil Save Mode and then press OK b Press or to select Mid and then press OK c Press or to select the length of the blank area from the top edge of the sheet between 100 mm and 1200 mm and then press OK d Press or to select the length of foil you want to transfer after skip...

Page 39: ... Off Foil Save Mode a Press Foil Save The Foil Save Mode settings screen appears on the LCD Note You can also press Menu press or to select Foil Save Mode and then press OK b Press or to select Off and then press OK c Press Stop Exit ...

Page 40: ...te 02 according to the button you pressed b Press c Set the transfer temperature For more information see Adjust the Transfer Temperature on page 29 d Set the feed speed For more information see Change the Feed Speed on page 30 e Set the Foil Save Mode settings For more information see Foil Save Mode on page 31 6 5 2 Recall a Favourite a Press Favourite1 or Favourite2 The favourite is recalled Fav...

Page 41: ...Favourite1 or Favourite2 to overwrite or delete the settings assigned to this button The number of the Favourite button you pressed and Change Clear appear on the LCD c To overwrite a favourite Press The Favourite overwrite screen appears Assign a new favourite To delete a favourite Press Erase This Data appears Press to delete the favourite d Press Stop Exit ...

Page 42: ...to select Reset and then press OK c Press or to select Machine Reset or Factory Reset and then press OK Machine Reset Resets the main menu settings to their default settings Factory Reset Resets all machine settings to their default settings d Press Reboot OK appears on the LCD e Press The machine restarts and the settings are reset Note To return to the previous menu screen press Clear Back ...

Page 43: ...appens reduce the media feed pressure using the Paper Feed Adjuster Note Make sure you always adjust both screws in the same way to avoid uneven paper feeding If needed use a flat blade screwdriver to adjust the Paper Feed Adjuster screws Open the Paper Feed Adjuster Compartment Cover 1 and turn the Paper Feed Adjuster screws 2 counterclockwise as illustrated 2 2 1 ...

Page 44: ...h to remove dust b Pull the Extendable Paper Support Flap out of the machine c Wipe the inside of the Paper Output Tray and Extendable Paper Support Flap with a dry soft lint free cloth to remove any dust d Firmly insert the Extendable Paper Support Flap back into the machine Routine Maintenance 0 1 ...

Page 45: ...he Power Cable b Remove the Feed Tray as illustrated c Open the Separation Roller Compartment Cover 1 on the back of the machine and clean the Separation Roller 2 with a soft lint free cloth slightly moistened with water d Close the Separation Roller Compartment Cover e Reinstall the Feed Tray 2 1 ...

Page 46: ...at the Power Cable is connected correctly If this does not solve the problem contact your local Brother dealer The Front Cover does not close completely The Foil Holder and Cartridge Assembly is not loaded correctly See Connect the Machine and Install the Feed Tray and the Foil Cartridge on page 9 and reload the Foil Holder and Cartridge Assembly The Front Cover does not open The Front Cover is lo...

Page 47: ...ease the transfer temperature See Adjust the Transfer Temperature on page 29 The internal temperature of the machine is too high Wait for the machine to cool down and then try again The printed text is unclear The transfer temperature is too high Decrease the transfer temperature See Adjust the Transfer Temperature on page 29 The internal temperature of the machine is too high Wait for the machine...

Page 48: ...nkled The sheet is not loaded correctly Straighten the sheet using the Paper Guides The sheet is too thin Do not use media of the weight less than 90 g m2 A multifeed occurs This may cause missing print or paper jams Simultaneous transferring onto multiple sheets is not supported Load one sheet a time Too many sheets are loaded on the Extendable Feed Tray Flap Load fewer sheets on the Extendable F...

Page 49: ...No Paper Fed Error If a paper jam occurs before feeding the media into the machine No Paper Fed appears on the LCD Follow the steps below to clear the paper jam a If multiple sheets are loaded remove them b Use both hands to gently pull the jammed paper out of the machine ...

Page 50: ...side appears on the LCD Follow the steps below to clear the paper jam WARNING The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them a Make sure that the Cover Lock LED is off b Open the Front Cover c Use both hands to gently pull the jammed paper out of the machine ...

Page 51: ...er downwards using both hands allows you to remove it more easily If the edge of the sheet is jammed and you cannot pull the sheet downwards pull the edge of the sheet in the direction of the arrow and then gently pull the sheet out using both hands ...

Page 52: ...d remove the slack in the foil using the following procedure WARNING The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them a Make sure that the Cover Lock LED is off b Open the Front Cover c Lift the lower part of the Foil Holder and Cartridge Assembly 1 and then lift the entire Foil Holder and Cartridge Assembly upwards 2 to remove it from the m...

Page 53: ...Troubleshooting 49 8 d Open the Foil Holder Cover e Remove the jammed sheet f Turn the spindle 1 clockwise to remove the slack 1 ...

Page 54: ...cations Specifications 0 Transfer Technology Fuser LCD Liquid Crystal Display 20 characters x 2 lines Power Source 220 V 240 V AC 50 Hz 60 Hz Power Consumption Foil Transfer Approx 340 W Ready Approx 7 W Power Off Approx 0 04 W ...

Page 55: ...dth Foil Cartridge 16 1 kg including the Half Width Foil Cartridge Temperature Operating 10 C to 32 C Storage 0 C to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 95 without condensation 384 2 mm 415 mm 330 mm 822 mm 509 mm 313 mm 398 mm 384 2 mm 356 mm 504 mm ...

Page 56: ...www brother com original index html or contact your local Brother dealer Note The Supply Model Name will vary depending on your country and region Media Size Width 55 mm to 225 mm Length 90 mm to 500 mm Media Weight 90 g m2 to 350 g m2 Media Type Plain Paper Thin Paper Recycled Paper Thick Paper Textured Paper Fancy Paper Paper Input A4 44 sheets 90 g m2 12 sheets 350 g m2 Paper Output 44 sheets F...

Page 57: ... lock Mechanical hardware malfunction Turn the power on off If this does not solve the problem contact your local Brother dealer Incorrect Paper Size The Foil Save Mode settings and the size of the media being fed do not match 1 Press Stop Exit 2 Make sure the Foil Save Mode settings and the size of the loaded media match Multiple paper widths are being continuously fed 1 Press Stop Exit 2 Load mo...

Page 58: ... machine needs Visit support brother com to read FAQs and Troubleshooting tips to learn how to get the most from your Brother product 11 1 2 Customer Service Visit www brother com for contact information for your local Brother office Service Centre locations For service centres in Europe contact your local Brother office Contact information for European offices can be found by going to www brother...

Page 59: ...is product the customer shall take sufficient precautions not to infringe upon the copyrights and other rights of Brother and third parties Brother takes no responsibility even if a claim is made by a third party that a design created by the customer using this product infringes upon copyrights or other rights 11 2 4 No Guarantee of Profit from Commercial Use of the HAK 100 Brother does not guaran...

Page 60: ...UK Version A ...

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