Brother DCP-J925DW, Service Manual

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2-79 Confidential
4.6.3 Document jam
„
Document jam in the ADF cover (Error code A2, A3, EA)
User Check
- Check if paper particles such as broken document are jammed around the document slot.
„
Document jam inside the ADF and in document ejection area (Error code A2,
A3, EA)
User Check
- Check whether the document scanned is 148 mm or shorter in length.
Step Cause Solution
1 Foreign materials around and
inside the ADF cover Remove foreign materials.
2 Document scanning position
sensor harness connection failure Check the connection and reconnect the harness.
3 Document scanning position
sensor defective Replace the document scanning position sensor PCB
ASSY.
4 ADF motor defective Replace the ADF motor.
5 Main PCB defective Replace the main PCB ASSY.
Step Cause Solution
1 Foreign materials inside the ADF. Remove foreign materials.
2 Document scanning position
actuator caught on the
surrounding parts Check and reposition the document scanning
position actuator.
3 Document pressure bar out of
place Set the document pressure bar into place.
4 Document feed roller ASSY
defective Replace the document feed roller ASSY .
5 ADF drive gears broken Replace the ADF drive unit.
6 Main PCB defective Replace the main PCB ASSY.