Bronkhorst®
Instruction Manual IQ+FLOW® Series Digital Mass Flow / Pressure Controllers for Gases
9.17.045V
33
6
Returns
6.1
Removal and return instructions
When returning materials, always clearly describe the problem, and, if possible, the work to be done, in a covering letter.
Instrument handling:
1. Purge all fluidic lines (if applicable)
2. If toxic or dangerous fluids have been used, the instrument must be cleaned before shipping
3. Disconnect all external cabling and tubing and remove the instrument from the process line
4. If applicable, secure movable parts with appropriate transport safety materials, to prevent damage during
transportation
5. The instrument must be at ambient temperature before packaging
6. Insert the instrument into a plastic bag and seal the bag
7. Place the bag in an appropriate shipping container; if possible, use the original packaging box
Add documentation:
·
Reason of return
·
Failure symptoms
·
Contaminated condition
·
Declaration on decontamination
It is absolutely required to notify the factory if toxic or dangerous fluids have been in contact with the device!
This is to enable the factory to take sufficient precautionary measures to safeguard the staff in their repair department.
All instruments must be dispatched with a completely filled in 'Declaration on decontamination'. Instruments without this
declaration will not be accepted.
A safety information document containing a 'Declaration on decontamination' form (document no 9.17.032) can be
downloaded from the
Service & Support
section of the Bronkhorst website (
www.bronkhorst.com
).
Important:
Clearly note, on top of the package, the customs clearance number of Bronkhorst High-Tech B.V.:
NL801989978B01
(only if applicable, otherwise contact your local Bronkhorst representative for local arrangements.)
6.2
Disposal (end of lifetime)
Within the scope of the European Union, manufacturers of electrical and electronic equipment (EEE) are bound to comply
with the WEEE Directive (Waste Electrical and Electronic Equipment). As a consequence, Bronkhorst is obligated to offer its
customers in the EU the possibility to return EEE for disposal once it has reached the end of its lifetime, and take all
necessary steps to dismantle it properly and recycle or re-use its components whenever possible.
All Bronkhorst® products that fall under the regime of the WEEE Directive (which is the majority) have an
image of a crossed-out wheeled bin printed somewhere on the product (typically the serial number label). If
you wish to dispose of Bronkhorst® equipment bearing this symbol, you can simply return it in accordance
with the
removal and return instructions
, and Bronkhorst will take care of proper dismantlement and
recycling. In the covering letter, just mention that you are returning the product for disposal. Within the EU,
returning products for disposal is of course free of charge (except for shipping and handling costs).
For customers outside the EU, local or national directives and/or legislation may apply to EEE disposal. If
applicable, consult local or national authorities to learn how to handle EEE properly in your area.
