BRINKS BHS-3000A, User Manual

Page: 47 / 54

37
Codes and Code Words
1. Can my master code number be changed?
Yes. Notify Brink’s Customer Care at 1-800-445-0872 to set
up the change. Customer Care is ready to help you 24 hours
a day, seven days a week. A service charge will be assessed
for this request.
2. How do I change my master code word?
The same person who signed the Protective Service
Agreement must send a written request to Brink’s before the
master code word can be changed. The written request must
identify the account, the current master code word, the new
master code word, and the writer’s signature. The request
should be mailed to: Brink’s Home Security, Customer Care
Department, 8880 Esters Boulevard, Irving, TX 75063. The
new code word must be three to five characters in length.
If there is an immediate need to change your master code
word, call Brink’s Customer Care to obtain Brink’s fax number.
3. I’m planning to go away on vacation. Should I notify Brink’s
of my plans?
Yes. You can do this by filling out the My Vacation Notes form
at
www.mybrinks.com or by calling Customer Care at
1-800-445-0872. Brink’s will need to know when you plan to
leave, and when you will return, as well as who to contact in
the case of an emergency. Your emergency contact may be
asked to go to the house to secure it, or to meet the police at
the house in the event of an emergency. Be sure that this
person has a set of house keys, and knows a user code and a
code word.
4. If I go away on vacation, should I give my master code to my
neighbor who takes care of the house?
It is best not to give out your master code or code word.
Instead, you can program an auxiliary code for your neighbor
to use. See the instructions on page on page 19. You can
also add an auxiliary code word by calling Brink’s Customer
Care at 1-800-445-0872. Be sure to give your emergency
contact(s) a telephone number where you can be reached
while you are away.