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Warranty replacement brush heads
Oral-B warranty will be voided if electric rechargeable handle damage is found
to be attributed to the use of non-Oral-B replacement brush heads.
Oral-B does not recommend the use of non-Oral-B replacement brush heads.
• Oral-B has no control over the quality of non-Oral-B replacement brush heads.
Therefore, we cannot ensure the cleaning performance of non-Oral-B
replacement brush heads, as communicated with the electric rechargeable
handle at time of initial purchase.
• Oral-B cannot ensure a good fit of non-Oral-B replacement brush heads.
• Oral-B cannot predict the long-term effect of non-Oral-B replacement brush
heads on handle wear.
All Oral-B replacement brush heads carry the Oral-B logo and meet Oral-B’s
high quality standards. Oral-B does not sell replacement brush heads or handle
parts under any other brand name.
Satisfaction Guaranteed or
Your Money Back:
Try it with no risk for 60 days!
If you are not 100% satisfied, call 1-877-593-4199 to receive a full refund.
Return the product in its original packaging along with the original cash receipt
postmarked within 60 days of purchase to receive a pre-paid card in the
amount of purchase. Terms of prepaid card apply.
Your Oral-B toothbrush must be returned in its original packaging and be
postmarked no later than 60 days after the date of purchase. Please allow 6-8
weeks for handling. In the U.S., the shipment return costs of the product is the
responsibility of the consumer. Sorry: No refunds will be made for any Oral-B
product damaged by accident, neglect, unreasonable use or lost in the post.
Terms and conditions apply. For further details please contact our customer service
Trouble Shooting
Problem
Possible reason
Remedy
APP
Handle does not
operate (properly)
with Oral-B
™
app.
1. Oral-B
™
App
is turned off.
2.
Bluetooth
interface is not
activated on
smartphone.
3. Radio trans-
mission is
deactivated on
handle; radio
transmission
display (7) is
turned off.
4.
Bluetooth
connection to
smartphone
has been lost.
5. Your smart-
phone does
not support
Bluetooth
4.0
(or higher)/
Bluetooth
Smart.
6. Handle on
plugged-in
charger.
1. Turn on Oral-B
™
App.
2. Activate
Bluetooth
interface
on smartphone (described in
its user manual).
3. Activate radio transmission by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until radio
transmission display (7) turns
on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close
proximity when using it with
handle.
5. Your smartphone must support
Bluetooth
4.0 (or higher)/
Bluetooth
Smart in order to
pair handle. Check App Store
(SM)
or Google Play
™
for compatible
smartphones.
6. Radio transmission is
deactivated while handle is
placed on plugged-in charger.
Reset to factory
settings.
Original app
functionality
wanted.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
TOOTHBRUSH
Handle is not
operating (during
first use).
Battery has a very
low charge level;
no lights
illuminate.
Charge at least for 30 min.
1. Short stuttering
sounds/flashing
light every 30
seconds or after
2 minutes.
2. Handle does
not operate any
timer.
1. «Professional
timer» or
«2-Minute
timer»
activated.
2. Timer has
been modified/
deactivated
via app.
1. Set your timer to 2-Minute
timer (stuttering sounds/
flashing light after 2min);
or set your timer to
Professional timer (stuttering
sounds/flashing light every
30 seconds). Follow steps
under «Timer setup».
2. Use app to change timer
settings or perform factory
reset (see App Trouble
Shootings).
Handle does not
charge.
1. Battery is at a
very low
charger level.
2. Ambient
temperature for
charging is out
of valid range
(≤ 0 °C and ≥
60 °C)/(≤ 32 °F
and ≥ 140 °F).
1. Charging lights might not flash
immediately; it can take up to
30 minutes.
2. Recommended ambient
temperature for charging is
5 °C/41 °F to 35 °C/95 °F.
FOR USA ONLY
Limited 2-Year Warranty
Oral-B warrants this appliance to be free of defects in material and
workmanship for a period of two years from the date of original
purchase at retail. If the appliance exhibits such a defect, Oral-B
will, at its option, repair or replace it without cost for parts and
labor. The product must be carried in or shipped, prepaid and
insured (recommended), to an authorized Oral-B Service Center.
Proof of date of original purchase is required.
The cost to ship the product to an authorized Service Center is the
responsibility of the consumer, the cost to return the product to
the consumer is the responsibility of Oral-B. This warranty does
not cover finishes or normal wear, nor does it cover damage
resulting from accident, misuse, dirt, water, tampering,
unreasonable use, service performed or attempted by
unauthorized service agencies, failure to provide reasonable and
necessary maintenance, including recharging, or units that have
been modified or used for commercial purposes.
This appliance is equipped with a
Bluetooth
Smart approved radio
module. Failure to establish a
Bluetooth
Smart connection to
specific smart phones is not covered under the device guarantee,
unless the
Bluetooth
radio module of this appliance is damaged.
The
Bluetooth
devices are warranted by their own manufacturers
and not by Oral-B. Oral-B does not influence or make any
recommendations to device manufacturers, and therefore Oral-B
does not assume any responsibility for the number of compatible
devices with our
Bluetooth
systems.
Oral-B reserves the right, without any prior notice, to make any
technical modifications or changes to system implementation of
device features, interface, and menu structure changes that are
deemed necessary to ensure that Oral-B systems function reliably.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO TWO
YEARS FROM DATE OF ORIGINAL PURCHASE. IN NO EVENT
WILL ORAL-B BE RESPONSIBLE FOR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation may not apply
to you. This warranty gives you specific legal rights, and you may
have other legal rights which vary from state to state.
How to obtain service in the USA
Should this product require service, please call 1-800-566-7252 to
be referred to the authorized Oral-B Service Center closest to you.
To obtain service:
A. Carry the product in to the authorized Oral-B Service Center of
your choice or,
B. Ship the product to the authorized Oral-B Service Center of
your choice. Pack the product well. Ship the product prepaid
and insured (recommended). Include a copy of your proof of
purchase to verify warranty coverage, if applicable.
To obtain original Oral-B replacement parts and accessories:
Contact an authorized Oral-B Service Center.
Please call 1-800-566-7252 to be referred to the authorized
Oral-B Service Center closest to you.
To order original Oral-B replacement parts and accessories
(including replacement brush heads) by phone:
Please call
1-800-566-7252.
To speak to an Oral-B Consumer Service Representative:
Please call 1-800-566-7252.
FCC Compliance Statement
This device complies with Part 15 of the FCC rules. Operation
is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
Section 15.21 Information to user:
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
Section 15.105 (b)
Note: This equipment has been tested and found to comply with
the Limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
FOR CANADA ONLY
Limited 2-Year Warranty
In the event this appliance fails to function within the specified
warranty period because of defects in material or workmanship,
and the consumer returns the unit to an authorized service center,
Braun Canada will, at its option either repair or replace the unit
without additional charge to the consumer. This warranty does not
cover any product which has been damaged by dropping,
tampering, servicing performed or attempted by unauthorized
service agencies, misuse or abuse. This warranty excludes units
which have been modified or used for commercial purposes.
This appliance is equipped with a
Bluetooth
Smart approved radio
module. Failure to establish a
Bluetooth
Smart connection to
specific smart phones is not covered under the device guarantee,
unless the
Bluetooth
radio module of this appliance is damaged.
The
Bluetooth
devices are warranted by their own manufacturers
and not by Oral-B. Oral-B does not influence or make any
recommendations to device manufacturers, and therefore Oral-B
does not assume any responsibility for the number of compatible
devices with our
Bluetooth
systems.
Oral-B reserves the right, without any prior notice, to make any
technical modifications or changes to system implementation of
device features, interface, and menu structure changes that are
deemed necessary to ensure that Oral-B systems function reliably.
To the extent allowed by law, Braun Canada shall not be
responsible for loss of the product, loss of time, inconvenience,
commercial loss, special or consequential damages. The
provisions of this warranty are in addition to and not a modification
of or subtraction from the statutory warranties and other rights and
remedies contained in applicable provincial legislation.
How to obtain service in Canada
Should this product require service, please call 1-800-566-7252 to
be referred to the authorized Oral-B Service Center closest to you.
To obtain service:
A. Carry the product in to the authorized Oral-B Service Center
of your choice or,
B. Ship the product to the authorized Oral-B Service Center of
your choice. Pack the product well. Ship the product prepaid
and insured (recommended). Include a copy of your proof of
purchase to verify warranty coverage, if applicable.
To obtain original Oral-B replacement parts & accessories:
Contact an authorized Oral-B Service Center.
Please call 1-800-566-7252 to be referred to the authorized Oral-B
Service Center closest to you.
To speak to an Oral-B Service Representative:
Please call 1-800-566-7252.
IC Compliance Notice
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause
undesired operation of the device.
Français
Bienvenue chez Oral-B!
Avant d’utiliser cette brosse à dents, veuillez lire ce mode d’emploi et
conserver ce manuel pour référence ultérieure.
IMPORTANT
1. Vérifier périodiquement que le produit/le cordon/les accessoires en entier
ne sont pas endommagés. Ne pas utiliser un appareil électrique
endommagé ou qui ne fonctionne plus. Si le produit ou les accessoires
sont endommagés, les apporter dans un centre de services Oral-B. Il est
impossible de remplacer le cordon d'alimentation. Si le cordon est
endommagé, l'appareil devra être mis au rebut. Ne pas modifier le produit
et ne pas tenter de le réparer. Cela pourrait causer un incendie, une
électrocution ou une blessure.
2. Ne jamais introduire un objet dans un quelconque orifice de l’appareil.
3. Ce produit n’est pas conçu pour les enfants de moins de trois ans. Les
personnes présentant des capacités physiques, sensorielles ou mentales
réduites ou manquant de connaissances et d’expérience peuvent utiliser
les brosses à dents s’ils sont supervisés ou s’ils ont été informés de la
manière de l’utiliser de façon sécuritaire et s’ils comprennent les risques
encourus.
4. Pour le brossage des dents seulement. Ne pas mâcher ou mordre la
brosse. Ne pas utiliser comme jouet ou sans la supervision d’un adulte.
5. Le nettoyage et l’entretien ne doivent pas être faits par un enfant.
6. Les enfants ne doivent pas jouer avec l’appareil.
7. Ce produit est conçu pour être utilisé conformément au mode d’emploi. Ne
pas utiliser d’autres accessoires (p. ex. des brossettes de rechange) que
ceux recommandés par le fabricant.
8. Utiliser seulement le chargeur fourni avec l’appareil.
MISE EN GARDE
1. Ne pas placer le chargeur/le support de recharge, le cordon d’alimentation
ou l’étui de voyage avec chargeur intégré dans l’eau ou dans tout autre
liquide, ni le ranger à un endroit d’où il pourrait tomber ou être poussé
dans la baignoire ou le lavabo. Ne pas tenter de le repêcher s’il est tombé
dans l’eau. Le débrancher immédiatement.
2. Cet appareil contient des piles qui ne peuvent pas être remplacées. Cet
appareil ne contient aucune pièce pouvant être réparée par l’utilisateur. Ne
pas l’ouvrir ni le démonter, sauf pour en retirer la pile. Manipuler et jeter la
pile/l’appareil conformément au mode d’emploi.
3. Au moment de débrancher l’appareil, toujours tirer la prise, jamais le
cordon d’alimentation. Ne pas toucher la prise d’alimentation avec les
mains mouillées. Il y a risque d’électrocution.
4. Cette brosse à dents est un appareil de soins personnels et n’est pas
conçue pour être utilisée sur de multiples patients dans une clinique
dentaire ou tout autre établissement. Pour des raisons d’hygiène, il est
recommandé d’utiliser des brossettes et des manches de brosse à dents
individuels pour chaque membre de la famille.
5. De petites pièces peuvent se détacher. Tenir hors de la portée des enfants.
6. Pour éviter que la brossette ne se brise, ce qui pourrait générer de petites
pièces qui représenteraient un risque d’étouffement ou endommager les
dents :
•
S’assurer que la brossette s’emboîte bien avant chaque utilisation. Cesser
l’utilisation de la brosse à dents si la brossette ne s’emboîte plus
correctement. Ne jamais utiliser la brosse sans brossette.
•
Remplacer la brossette avant l’utilisation si l’appareil tombe et ce, même si
aucun dommage n’est apparent.
•
Remplacer la brossette tous les 3 mois, ou plus tôt si la brossette est usée.
•
Bien nettoyer la brossette après chaque utilisation (voir le paragraphe sur
l’« Entretien »). Un nettoyage approprié de la brosse permet de garantir son
utilisation sécuritaire et sa durée de vie.
Renseignements importants
• Votre brosse à dents Oral-B peut être utilisée avec votre téléphone
intelligent (pour plus de détails, recherchez « Connectez votre brosse à
dents à votre téléphone intelligent »).
• Pour éviter tout problème de compatibilité ou d’interférence
électromagnétique, désactivez la transmission radio du manche de votre
brosse à dents (5) avant de l’utiliser dans des zones réglementées comme
les avions ou les endroits spécialement désignés dans les hôpitaux.
• Désactivez la transmission radio en appuyant simultanément sur les
boutons Marche/arrêt (3) et Mode (4) pendant 2 secondes, jusqu’à ce que
l’écran d’affichage à transmission radio (7) disparaisse. Suivez la même
procédure pour réactiver la transmission radio.
• Les personnes qui ont un stimulateur cardiaque doivent toujours garder la
brosse à dents à plus de 15 centimètres (6 pouces) du stimulateur lorsque
celle-ci est en marche. En tout temps, si vous soupçonnez qu’il y a
interférence, désactivez la transmission radio de votre manche de brosse
à dents.
Description
1
Brossette
2
Anneau intelligent
3
Bouton Marche/arrêt
4
Bouton Mode de brossage
5
Manche
6
Affichage du mode de brossage
7
Écran d’affichage à transmission radio
(avec technologie sans fil
Bluetooth
®
)
8
Indicateur de charge