Bosch AUTODOME IP 4000i NDP-4502-Z12 User Manual Download Page 74

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en | Troubleshooting

AUTODOME IP 4000i

2020-06 | 2.0 |

User Manual

Bosch Security Systems

12.3

Customer Service and Support

If this unit needs service, contact the nearest Bosch Security Systems Service Center for
authorization to return and shipping instructions.

USA

Telephone: 800-366-2283
Fax: 800-366-1329
Email: [email protected]

Customer Service

Telephone: 888-289-0096
Fax: 585-223-9180
Email: [email protected]

Technical Support

Telephone: 800-326-1450
Fax: 717-735-6560
Email: [email protected]

Canada

Telephone: 514-738-2434
Fax: 514-738-8480

Europe, Middle East, Africa, and Asia Pacific Region

Please contact your local distributor or Bosch sales office. Use this link:
https://www.boschsecurity.com/corporate/where-to-buy/index.html

Summary of Contents for AUTODOME IP 4000i NDP-4502-Z12

Page 1: ...AUTODOME IP 4000i NDP 4502 Z12 NDP 4502 Z12C NDP 45A2 Z12C NDP 45A2 Z1 2CY en User Manual ...

Page 2: ......

Page 3: ...g snapshots 12 3 1 9 Recording live video 12 3 1 10 Full screen display 12 3 1 11 Audio communication 12 3 1 12 Storage CPU and network status 12 3 1 13 Status icons 13 3 2 Playback via browser 13 3 2 1 Selecting the recording stream 13 3 2 2 Searching for recorded video 14 3 2 3 Exporting recorded video 14 3 2 4 Controlling playback 14 4 General 15 4 1 Identification 15 4 2 User Management 15 4 3...

Page 4: ...ecording media 46 7 2 3 Activating and configuring storage media 46 7 2 4 Formatting storage media 47 7 2 5 Deactivating storage media 47 7 3 Recording Profiles 47 7 4 Maximum Retention Time 48 7 5 Recording Scheduler 49 7 6 Recording Status 50 7 7 Recording Statistics 50 7 8 Image Posting 50 7 9 Image Posting 51 7 10 SD Card Status 52 8 Alarm 53 8 1 Alarm Connections 53 8 2 Video Content Analysis...

Page 5: ...Manual 2020 06 2 0 10 1 Maintenance 69 10 2 Licenses 69 10 3 Certificates 70 10 4 Logging 70 10 5 Diagnostics 70 10 6 System Overview 70 11 AUX Commands 71 12 Troubleshooting 72 12 1 Rebooting the unit 72 12 2 Physical reset button 73 12 3 Customer Service and Support 74 ...

Page 6: ... to find the IP address Download the software from http downloadstore boschsecurity com 1 Start the Web browser 2 Enter the IP address of the unit as the URL 3 During initial installation confirm any security questions that appear Note If you cannot connect the unit may have reached its maximum number of connections Depending on the device and network configuration each unit can have up to 50 web ...

Page 7: ...Users displays the message Before you can use this device you have to secure it with an initial password Note After you set the initial password a lock icon appears next to the device name in the Devices list in Configuration Manager You can also launch the device webpage directly In the device webpage an initial password page appears displaying input fields and a password strength gauge Enter the...

Page 8: ...he unit and the application interface Making Changes Each configuration screen shows the current settings You can change the settings by entering new values or by selecting a predefined value from a list field Not every page has a Set button Changes to pages without a Set button are set immediately If a page does show a Set button you must click the Set button for a change to take effect Notice Sa...

Page 9: ...al 2020 06 2 0 2 4 Dashboard The Dashboard page is used to display detailed information about the device The Dashboard is only visible in the application bar if the Show Dashboard option is enabled by a service level user in the Configuration Web Interface Appearance page ...

Page 10: ... the PTZ control in the direction that you want to move the camera Zoom Click the button to zoom in Click the button to zoom out Iris Click Iris close to close the iris Click Iris open to open the iris Focus Click to focus near Click to focus far 3 1 3 Pre positions The camera displays Pre position 1 through Pre position 6 Select the appropriate pre position to view the video image for that pre po...

Page 11: ...formation and indicates the status of an alarm input The symbol lights when the input alarm is active The alarm output allows the operation of an external device for example a light or a door opener To activate the output click the checkmark symbol The symbol lights when the output is activated Input 1 This parameter identifies the first alarm input Input 2 This parameter identifies the second ala...

Page 12: ...pends on the configuration of the camera 1 Click the recording icon to record video sequences Saving begins immediately The red dot on the icon indicates that a recording is in progress 2 Click the recording icon again to stop recording 3 1 10 Full screen display Click the full screen icon to view the selected stream in full screen mode press Esc on the keyboard to return to the normal viewing win...

Page 13: ...ailure to the storage medium a protocol violation or a timeout is indicated by this icon Gap Indicates a gap in the recorded video Watermark valid The watermark set on the media item is valid The color of the check mark changes according to the video authentication method that has been selected Watermark invalid Indicates that the watermark is not valid Motion alarm Indicates that a motion alarm h...

Page 14: ...wn box select the original or a condensed speed 4 In the Location drop down box select a target 5 Click Export to save the video track Note The target server address is set on the Network Accounts page 3 2 4 Controlling playback The time bar below the video image allows quick orientation The time interval associated with the sequence is displayed in the bar in gray Arrows indicate the position of ...

Page 15: ...dicates if a password is set for the camera Certificate A check mark in this check box indicates that at least one certificate is loaded onto the camera If no certificates are loaded then No certificate installed appears to the right of the text The Escrypt certificate is a root certificate for Bosch Security Systems that proves that the device meets the following criteria It originates from a Bos...

Page 16: ...3 Date Time Date format Select the required date format from the dropdown menu Device date Device time Notice Make sure that recording is stopped before synching to the PC If there are multiple devices operating in your system or network it is important to synchronize their internal clocks For example it is only possible to identify and correctly evaluate simultaneous recordings when all units are...

Page 17: ...e by DHCP option Time server type Select the protocol that is supported by the selected time server Select Time protocol if the server uses the protocol RFC 868 The SNTP protocol supports a high level of accuracy and is required for special applications and subsequent function extensions Select TLS protocol if the server uses the RFC 5246 protocol Select Off to disable the time server Click Set to...

Page 18: ...e image in the event of an alarm It can be displayed at a position of your choice that you can then specify using the Custom option Or it can be set to Off for no overlay information 1 Select the desired option from the list 2 If you select the Custom option additional fields are displayed where you can specify the exact position Position XY 3 In the Position XY fields enter the values for the des...

Page 19: ...r the position range The default is 176 Select Off to hide the region from view Transparent background Check this box to make transparent the stamp background on the image Text color Select the color for the alarm message to be displayed in Background color Select the background color for the alarm message to be displayed in If you have enabled the Transparent background option the background colo...

Page 20: ...ration timeout Enter a value in milliseconds for the registration timeout The default is 3600 Heartbeat timeout Enter the value in seconds for the heartbeat timeout The default is 15 Server ID Enter the ID of the server Server IP address Enter the server IP address Server port Enter the number of the server port The default is 0 Device ID Enter the ID of the device Device port Enter the number of ...

Page 21: ...e file must be stored on a web server Notice If you want to use the original image again delete the entries in the fields Company logo and Device logo Show VCA metadata When video content analysis VCA is activated additional information is displayed in the live video stream With the MOTION analysis type for example the sensor fields in which motion is recorded are marked with yellow rectangles Usi...

Page 22: ... can choose from a variety of different options for displaying information and controls 1 Check the box for the items that are to be made available on the LIVE page The selected items are indicated by a check mark 2 Check whether the required functions are available on the LIVE page Transmit audio You can only select this option if audio transmission is actually switched on see Audio The audio sig...

Page 23: ...UX Control Here you can specify whether the Live page displays the section Show AUX Control Show Special Functions Here you can specify whether the Live page displays the section Special Functions Path for JPEG and video files 1 Enter the path for the storage location of individual images and video sequences that you can save from the LIVE page 2 If necessary click Browse to find a suitable direct...

Page 24: ... picture after a reset Note Clicking this button also clears the service level password Operators must reset the password before doing anything else 6 2 Scene Mode A scene mode is a collection of image parameters that are set in the camera when that particular mode is selected installer menu settings are excluded Several pre defined modes are available for typical scenarios After a mode has been s...

Page 25: ...e image Red Gain The red gain adjustment offsets the factory white point alignment reducing red introduces more cyan Blue Gain The blue gain adjustment offsets the factory white point alignment reducing blue introduces more yellow It is only necessary to change the white point offset for special scene conditions Note The fields Sodium red level and Sodium blue level appear only when the value in t...

Page 26: ...default value is 1 120 for all modes except Motion default 1 500 Backlight compensation The function will ignore small areas of high illumination directly into the camera The function increases the brightness of the overall screen to make sure that subjects and the larger portion of the scene remain bright Select Off to stop Backlight compensation Default Select On to start Backlight compensation ...

Page 27: ...from 1 to 15 using the slider Adjustments to the Sharpness level appear on the OSD Gamma correction This function lets you adjust the image contrast in the original scene to make it lighter or darker Contrast lets you get more detail in a dark area or get video with more contrast Use the slider to adjust the Gamma correction value The higher the number the better the image contrast Fine edge mode ...

Page 28: ...priate white balance mode from the drop down list Basic auto mode allows the camera to continually adjust for optimal color reproduction using an average reflectance method This is useful for indoor light sources and for colored LED light illumination Standard auto mode allows the camera to continually adjust for optimal color reproduction in an environment with natural light sources Sodium lamp a...

Page 29: ...ed gain weight from 5 0 to 50 with 0 as the default Reducing red introduces more cyan G weight When White balance is in an auto mode and RGB weight white balance is On this field appears Adjust the slide for green gain weight from 5 0 to 50 with 0 as the default Reducing green introduces more magenta B weight When White balance is in an auto mode and RGB weight white balance is On this field appea...

Page 30: ...rom 1 to 15 using the slider Adjustments to the Sharpness level appear on the OSD Gamma correction This function lets you adjust the image contrast in the original scene to make it lighter or darker Contrast lets you get more detail in a dark area or get video with more contrast Use the slider to adjust the Gamma correction value The higher the number the better the image contrast Fine edge mode T...

Page 31: ...mera simultaneously generates two data streams Dual Streaming which compression settings you can select individually for example one setting for transmissions to the Internet and one for LAN connections Pre programmed profiles are available each giving priority to different perspectives You can change individual parameter values of a profile and you can also change the name You can switch between ...

Page 32: ...e Bit rate optimization and Maximum bit rate work in a quality driven mode The encoder generates a bit rate up to the maximum setting if the scene requires it For maximum image quality apply minimum bit rate reduction Maximum quality This will also greatly increase the file size If maximum bit rate reduction is applied the image will have less quality but the file size decreases significantly Mini...

Page 33: ...treams which can reduce bitrate Some decoders do not support this feature and therefore can be disabled Min P frame QP This parameter allows you to adjust the image quality of the P frame and to define the lower limit for the quantization of the P frames and thus the maximum achievable quality of the P frames In the H 264 protocol the Quantization Parameter QP specifies the degree of compression a...

Page 34: ...respective stream profile selected for recording is displayed for information Stream prioritization Select the stream that should not drop any frame For each stream select the appropriate options in the fields that follow Coding standard Select the coding standard H 264 or H 265 for the stream VCA overlays Select the video stream into which to embed VCA overlays Non recording profile Select one of...

Page 35: ...ns for every configured preset preposition scene to increase or decrease the encoding quality for selectable areas of the video image These regions give better control of the bit rate Important parts of the scene identified as objects in the GUI are encoded at high resolution and therefore have an enhanced encoding quality Less important parts such as the sky and trees in the background all identi...

Page 36: ...ene from being seen in the camera s field of view This can be useful when public spaces are in the coverage area or monitoring will be limited to a particular zone The areas covered are indicated by a colored pattern Black White or Gray in the video image The activated masked areas are filled with the selected pattern in live view You can define a total of twenty four 24 privacy masks in the camer...

Page 37: ...lor White Balance Adjusts the color settings to maintain the quality of the white areas of the image Red Gain The red gain adjustment offsets the factory white point alignment reducing red introduces more cyan Blue Gain The blue gain adjustment offsets the factory white point alignment reducing blue introduces more yellow It is only necessary to change the white point offset for special scene cond...

Page 38: ...0 Backlight compensation The function will ignore small areas of high illumination directly into the camera The function increases the brightness of the overall screen to make sure that subjects and the larger portion of the scene remain bright Select Off to stop Backlight compensation Default Select On to start Backlight compensation Note You cannot use High dynamic range and Backlight compensati...

Page 39: ...e camera s optics and no optical resolution is gained in the process 6 13 PTZ Settings Auto pan speed Continuously pans the camera at a speed between right and left limit settings Type a value between 1 and 60 expressed in degrees inclusive The default setting is 30 Inactivity Selects the time period the dome must be not controlled until the inactivity event will be executed Off default camera rem...

Page 40: ...guard tour The camera can make up to two 2 recorded tours A recorded tour saves all manual camera movements made during the recording including its rate of pan tilt and zoom speeds and other lens setting changes The tour does not capture camera video during the recording of the tour Note 1 You can save a total of 15 minutes of recorded actions between the two tours To record a tour 1 Click the Sta...

Page 41: ...t an individual pre position 1 Set the pre position in the video image Use the PTZ controls to move the camera into position Using the Live preview window as reference navigate to the scene that you want to define as a pre position 2 Click the button Add pre position to define the pre position 3 Select a number for the pre position from 1 to 256 4 Type an optional name for the pre position up to 2...

Page 42: ...st and click the triangle button to copy it to the custom tour list 3 Adjust the custom tour sequence by moving preposition up or down 4 Select a dwell time from the drop down list Custom tour 5 To start the Custom tour Return to the Live page Select Special Functions Click AUX Control Type 7 in the input box and click AUX on 6 To stop the tour type 7 and click AUX off Sequence settings Include in...

Page 43: ...ight inhibit on Azimuth off Visible light inhibit off Stabilization auto Auto tracker on Stabilization on Auto tracker off Stabilization off Privacy mask on WDR auto Privacy mask off WDR on Acknowledge alarms WDR off Wiper continuous Night mode auto Wiper intermittent Night mode on Wiper on shot Night mode off Wiper off Gamma mode on 6 16 Sectors To define a title for sectors 1 Place the cursor in...

Page 44: ...oomed to a wide angle Note that an IR beam will be visible in the field of view By default this option is Off 6 19 Audio Audio You can set the gain of the audio signals to suit your specific requirements The live video image is shown in the window to help you check the audio source Your changes are effective immediately If you connect via Web browser you must activate the audio transmission on the...

Page 45: ...her the requirements for specific functions for example identification tasks are fulfilled 1 Click Freeze to freeze the camera image if the object that you want to measure is moving 2 To reposition a zone place the cursor over the zone hold down the mouse button and drag into position 3 To change the shape of a zone place the cursor over the edge of the zone hold down the mouse button and drag the...

Page 46: ...via the Configuration Manager The Managed by Video Recording Manager software box is only an indicator it cannot be changed here If the Managed by Video Recording Manager software box is checked you are not able to configure any further recording settings on this page 7 2 2 Recording media Select a media tab to connect to the available storage media iSCSI Media To use an iSCSI system as the storag...

Page 47: ...ated and removed from the list 7 3 Recording Profiles A recording profile contains the characteristics of the tracks that are used for recording These characteristics can be defined for ten different profiles The profiles can then be assigned to days or times of day on the Recording Scheduler page Each profile is color coded The names of the profiles can be changed on the Recording Scheduler page ...

Page 48: ...a period for the Pre alarm time from the list box Select a period for the Post alarm time from the list box Alarm stream Select the stream to be used for alarm recordings Stream 1 Stream 2 I frames only Check the encoding interval and bit rates from profile box and select an encoder profile to set the associated encoding interval for alarm recording Check the Export to account box to send standard...

Page 49: ...hed click Set to save the settings to the device Holidays You can define holidays that are not in the standard weekly schedule on which recordings are to apply This allows you to apply a schedule for Sundays to other days with dates that fall on varying weekdays 1 Click the Holidays tab Any days that have already been selected will be shown in the table 2 Click the Add button A new window will ope...

Page 50: ...ave not configured an account the following error message appears at the top of this page No configured account Configure accounts Click the link to access the Accounts page JPEG Image size Select the size of the JPEG images that are to be sent from the camera JPEG resolution corresponds to the highest setting from the two data streams File name Select how file names are created for the individual...

Page 51: ...ed Overwrite The same file name is always used and any existing file will be overwritten by the current file Increment A number from 000 to 255 is added to the file name and automatically incremented by 1 When it reaches 255 it starts again from 000 Date time suffix The date and time are automatically added to the file name When setting this parameter ensure that the date and time of the device ar...

Page 52: ...e default is 0 no timeout Maximum image width px Enter a number for the maximum width in pixels for the saved images For automatic width selection use value 0 Click Set to apply the changes 7 10 SD Card Status This section identifies the following details about the SD card installed in the camera Manufacturer Product Size Lifespan Check Lifespan Lifespan alarm ...

Page 53: ...ber enter the corresponding IP address for the desired remote station Destination password If the remote station is password protected enter the password here Only ten passwords can be defined here Define a general password if more than ten connections are required The unit connects to all remote stations protected by the same general password To define a general password 1 Select 10 in the Number...

Page 54: ...is set for the selected video output select a decoder to display the alarm image The decoder selected determines the position in the split image SSL encryption SSL encryption protects data used for establishing a connection such as the password By selecting On only encrypted ports are available for the Remote port parameter SSL encryption must be activated and configured on both sides of a connect...

Page 55: ...your computer MPEG ActiveX software is available from the Bosch Security Systems DownloadStore https downloadstore boschsecurity com To open the VCA Help in the web browser 1 Select Configuration Alarm VCA 2 Click Configuration The VCA Settings window appears 3 Ensure that the VCA Settings window is on top and active If not click the Settings window 4 Press F1 VCA configuration Select one of the p...

Page 56: ...nce check is selected Reference check Save a reference image that can be continuously compared with the current video image If the current video image in the marked areas differs from the reference image an alarm is triggered This detects tampering that would otherwise not be detected for example if the camera is turned 1 Click Reference to save the currently visible video image as a reference 2 C...

Page 57: ... from turning the camera mount bracket for example Scene too bright Activate this function if tampering associated with exposure to extreme light for instance shining a flashlight directly on the lens should trigger an alarm Use the slider to set the threshold of the alarm trigger Scene too dark Activate this function if tampering associated with covering the lens for instance by spraying paint on...

Page 58: ... via the address you entered Otherwise leave the box blank 0 0 0 0 SMTP port Select the appropriate SMTP port SMTP user name Enter a registered user name for the chosen mailserver here SMTP password Enter the required password for the registered user name here Format You can select the data format of the alarm message Standard with JPEG E mail with attached JPEG image file SMS E mail in SMS format...

Page 59: ...ished click Set to transmit the scripts to the device If the transfer was successful the message Script successfully parsed is displayed over the text field If it was not successful an error message is displayed with further information 8 6 Alarm Rules An alarm rule can define which input s activate which output s Basically an alarm rule allows you to customize the camera to respond automatically ...

Page 60: ...ion is not available for the input Time range The table below identifies the Input and Output options and the additional fields that appear depending on the options selected Field Value Additional Input field Additional Output field NOTES Input Alarm input Day night IVA MOTION Connection Time Time range 1 Input 1 2 Input 2 00 00 00 00 00 00 Output 1 Output 2 None Alarm output AUX on AUX off Pre po...

Page 61: ...ss and MAC address and must be appropriately set up so that once an IP address is assigned it is retained each time the system is rebooted IPv4 Fill in the 3 fields in this section of the screen IP address Enter the desired IP address for the camera in this field The IP address must be valid for the network Subnet mask Enter the appropriate subnet mask for the selected IP address here Gateway addr...

Page 62: ...ser access on the network via a secure connection select an HTTPS browser port from the list if necessary The default HTTPS port is 443 Select the Off option to deactivate HTTPS ports only unsecured connections will now be possible The camera uses the TLS 1 0 encryption protocol You may have to activate this protocol via your browser configuration You must also activate the protocol for the Java a...

Page 63: ...P addresses in a database ready for use It allows you to select the camera via the Internet using a host name without having to know the current IP address of the unit You can enable this service here To do this you must have an account with DynDNS org and you must have registered the required host name for the unit on that site Notice Information about the service registration process and availab...

Page 64: ...e Stratocast Enter the Stratocast Registration code to connect with the Genetec s Stratocast cloud Click Register to activate the account RTSP port If necessary select a different port for the exchange of the Real Time Streaming Protocol RTSP data from the list The standard RTSP port is 554 Select Off to deactivate the RTSP function Authentication If a RADIUS server is employed in the network for ...

Page 65: ... one or two required target devices here If you select On for the SNMP parameter and do not enter an SNMP host address the camera does not send them automatically but only replies to SNMP requests If you enter one or two SNMP host addresses SNMP traps are sent automatically Select Off to deactivate the SNMP function 1 SNMP host address 2 SNMP host address If you wish to send SNMP traps automatical...

Page 66: ...the network where the data stream is simultaneously distributed to multiple receivers in a defined group Multicast You can enter a dedicated multicast address and port for each stream You can switch between the streams by clicking the appropriate tabs Notice Multicast operation requires a multicast enabled network that uses the UDP and the Internet Group Management IGMP protocols Other group manag...

Page 67: ...at the top of this page No configured account Configure accounts Click the link to access the Accounts page JPEG Image size Select the size of the JPEG images that are to be sent from the camera JPEG resolution corresponds to the highest setting from the two data streams File name Select how file names are created for the individual images that are transmitted Overwrite The same file name is alway...

Page 68: ...t name Enter an account name to be shown as the target name IP address Enter the IP address of the server on which you wish to save the JPEG images Login Enter the login ID for the server Password Enter the password that gives you access to the server To verify the password click the Check button to the right Path Enter the exact path on which you wish to post the images on the server To browse fo...

Page 69: ...e unit during a factory default or a firmware update Wait at least two minutes for the default process to complete If the unit appears to be frozen after two minutes then reboot the unit Refer to Troubleshooting page 72 for more details Progress The progress bar displays the progress of the firmware upload Note Once the progress bar reaches 100 a reset page may appear If this page appears allow th...

Page 70: ...ect the level of event for which to display log entries or to log Number of displayed entries Select the number of entries to display Enable software sealing Select this check box to enable software protection that prevents users from adjusting camera settings This function also protects the camera from unauthorized access 10 5 Diagnostics Accesses the Built in Self Test BIST The BIST displays a P...

Page 71: ... sets IR to OFF Available for AUTODOME IP 5000i IR only 57 On Off Night mode IR Filter In Out 60 On Off On Screen Display OSD 67 On Off Focus adjust for external IR Illuminators 80 On Off Digital Zoom lock 88 On Off Proportional Speed 94 On Recalibrate Azimuth Compass 95 On Off Azimuth Elevation Display 96 On Off Compass Points Display 100 On Off Record Tour A 101 On Off Record Tour B 149 On Off T...

Page 72: ...oting the unit Reboot the unit After a Factory Default or firmware update reboot the unit if You cannot connect to the unit in the Web browser OR Configuration Manager or BVMS or similar software identifies the unit as Videojet Generic 4 Reboot the unit using one of the following methods In the web browser type the IP address and then reset without any punctuation Press the Enter key OR In Configu...

Page 73: ...mera using the web browser The camera has no video out Steps to complete a hardware reset for all camera models 1 Apply power to the camera Search for the IP address and then log on to the camera using the web browser Note You can use Configuration Manager to identify the IP address 2 Find the hardware reset button on the camera block See each section below to locate the reset button for your came...

Page 74: ...0 366 2283 Fax 800 366 1329 Email cctv repair us bosch com Customer Service Telephone 888 289 0096 Fax 585 223 9180 Email security sales us bosch com Technical Support Telephone 800 326 1450 Fax 717 735 6560 Email technical support us bosch com Canada Telephone 514 738 2434 Fax 514 738 8480 Europe Middle East Africa and Asia Pacific Regions Please contact your local distributor or Bosch sales offi...

Page 75: ...AUTODOME IP 4000i Troubleshooting 75 Bosch Security Systems User Manual 2020 06 2 0 ...

Page 76: ...76 Troubleshooting AUTODOME IP 4000i 2020 06 2 0 User Manual Bosch Security Systems ...

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Page 78: ...Bosch Security Systems B V Torenallee 49 5617 BA Eindhoven Netherlands www boschsecurity com Bosch Security Systems B V 2020 ...

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