Bosch AUTODOME IP 4000i NDP-4502-Z12, User Manual

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72 en | Troubleshooting AUTODOME IP 4000i
2020-06 | 2.0 | User Manual Bosch Security Systems
12 Troubleshooting
Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Note : Refer to the Error Codes section of the manual for descriptions of the error codes that
appear on the OSD. The section also lists recommended actions to resolve the error codes.
Configuration or video management
software identifies the unit as
“Videojet Generic”. The model ID may be corrupt.
Complete the steps in the section
Rebooting the unit,
page 72.
12.1 Rebooting the unit
Reboot the unit
After a Factory Default or firmware update, reboot the unit if:
–
You cannot connect to the unit in the Web browser.
OR
–
Configuration Manager or BVMS or similar software identifies the unit as “Videojet
Generic”.
4 Reboot the unit using one of the following methods:
– In the web browser, type the IP address and then /reset (without any punctuation). Press
the
Enter key.
OR
–
In Configuration Manager, right-click the IP address and click Restart .
4 Wait two minutes for the process to complete.
If you cannot control the unit after the firmware upgrade, then cycle the power to the unit. If a
power reset does not solve the problem, or if Configuration or video management software
identifies the unit as “Videojet Generic,” then contact your Bosch Service Center for an RMA
for the unit.