Appendix 1: gServer platform interface
Q: What can I do when I found a problem with the product, but I can not solve it by myself?
A: Take note of the model and software version number, then submit a detailed description of the problem
to the technicalsupporting engineers to analyze; the more detailed you have submitted,
the more convenient for us to analysize.
Q: How about when there is no video output from the vehicle host device?
A: 1.Check the host
s turn-on status, if only a blue light on, it means the host is in standby status and has
not been started up yet, meanwhile check whether the host
s power cords red & yellow cords are in power
supply status or not, if only one cord is supplying power, the device is unable to start up.
2.Check the power supply status of display screen, as well as check whether the display video has been
switched to AV status.
3 Check the connecting status between the host
s video output cable and display screen.
4 check whether the lock status of the host
s LOCK, it must be locked before normal starting up.
Q: How to do when the device does not conduct video recording after it is turned on and SD card
has already been installed?
A: 1.Check whether the SD card has been formatted or not after installation, because unformatted SD card
cannot be used. Enter System Menu - System Tools - Device Format to format the newly
installed SD card;
2. Check to see whether video channel is closed or not, whether set a timer recording or not, it will not take
video when it is not within the video recording time period.
3.Check the SD card inserting status and whether the SD light on front panel is on or not.
Q: The video file is missing or there is no video file within a certain period of time, how to do?
A: 1. Determine the time period by analyzing the final video file before missing and the first video
file after recovery.
2. Confirm whether the host is not on during that period of time, such as when the driver halfway
parking, loading and unloading goods while the host is not set by video delay.
Q: When car PTZ cannot be controlled, it cannot rotate up and down, how to do?
A: Check whether PTZ protocols and baud rate are set correct, address codes are corresponding or
not, whether have selected to maximize the video of the channel when control the PTZ, for example,
when control the second channel, it must maximize the screen of the second channel image to control it.
Q: How to do when the car host video input interface is different from the camera output interface?
A: The car uses 4PIN type while camera uses BNC or aviation head type, if not in correspondence, please
use conversion head for connection or wiring based on standard corresponding according to
the cable sequence defined by the car host.
VEHICLE
SELECTION
VEHICLE INFORMATION
STATUS
MAP
PTZ
CONTROL
VIDEO DISPLAY
AREA
Appendix 2: Common problems and treatment
