BPAP System User Manual
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24. Troubleshooting
The table below lists common problems you may encounter with the device and possible
solutions to resolve them. If none of the corrective actions solve the problem, please contact
your home care provider.
24.1 Common Problems in Patients and Corresponding
Solutions
Problem
Possible Cause
Solution (s)
Dry, cold, runny,
and
blocked
nose; having a
cold
The nose reacts to the airflow
and cold. Due to fast airflow,
the air becomes cold, resulting
in the irritation of nasal
mucosa
and
subsequent
dryness and swelling.
Increase the humidity setting of
the device.
Contact your physician, and
continue treatment unless the
physician suggests the opposite.
Dry mouth and
throat
It may be because the patient
sleeps with the mouth open,
and the pressurized air flows
out through the mouth,
causing dryness of the nasal
passage and throat.
Use a chin strap to prevent the
mouth from opening during sleep,
or use a full-face mask. Contact
your physician for details.
Eye irritation
The mask may not be the
correct size or type, or the
mask may be incorrectly
positioned resulting in an air
leak.
Narrow the distance between the
forehead support of the mask and
the forehead. Note that adjusting
the mask too tight may leave
marks on the patient’s face.
Add additional filling to the mask
so it does not leak.
Contact your equipment supplier
for an appropriate mask. Add
additional filling to the mask if
necessary.
Mask cushion (the soft part of
the mask) hardens.
Replace the mask or mask cushion.
Facial reddening
The mask is too tight.
Loosen the headgear.
The distance between the
forehead support of the mask
and the forehead is not
correct.
Try a different distance. The angle
and size of the forehead support
differ according to the type of
masks.
Summary of Contents for G3 B20A
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