• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related information
Delete a message, 79
Move, rename, or delete a file, 134
Change the size of pictures that you take, 175
Change the video size and format, 168
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,
disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed
the media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated
and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone
that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change
the Mode field to Device Password.
Related information
About file encryption, 331
Camera
Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video
camera features might not be available.
How to: Camera
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures
Geotagging is turned on
Geotagging is turned off
Take another picture
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