BlackBerry Torch 9860 Smartphone
Help
Version: 7.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 1: ...BlackBerry Torch 9860 Smartphone Help Version 7 0 To find the latest user guides visit www blackberry com docs smartphones...
Page 2: ...SWD 1456661 0608043406 001...
Page 3: ...ps Keeping your information safe 40 Tips Managing indicators 40 Phone shortcuts 41 Typing shortcuts for the touch screen keyboard 42 Media shortcuts 43 Troubleshooting Shortcuts 43 Phone 44 How to Pho...
Page 4: ...ersonalize Browser 216 Troubleshooting Browser 216 Calendar 218 Getting started Calendar 218 How to Calendar 219 Tips Calendar 226 Personalize Calendar 226 Troubleshooting Calendar 227 Contacts 229 Ge...
Page 5: ...ing 251 Tips Typing 257 Personalize Typing 258 Troubleshooting Typing 261 Keyboard 262 How to Keyboard 262 Troubleshooting Keyboard 263 Language 264 How to Language 264 Troubleshooting Language 265 Sc...
Page 6: ...h technology 316 How to Bluetooth technology 317 Troubleshooting Bluetooth technology 324 Power and battery 326 Getting started Power and battery 326 How to Power and battery 326 Memory and media card...
Page 7: ...orts 378 I can t run or submit a diagnostic report 378 Find your smartphone model number and version of the BlackBerry Device Software 378 Synchronization 379 How to Synchronization 379 Troubleshootin...
Page 8: ...lso be required to re enter your BlackBerry ID login information if you change any of your BlackBerry ID information if you delete all the data on your smartphone or if you update your BlackBerry Devi...
Page 9: ...the top and bottom keys to change the volume Press and hold the top or bottom key to play the next or previous media file Before you take a picture or record a video press the top or bottom key to zo...
Page 10: ...is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your smartphone Rel...
Page 11: ...address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download BlackBerry Messenger W...
Page 12: ...ia folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files...
Page 13: ...profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder including applications that you download BrickBreaker Word Mole Hom...
Page 14: ...smartphone model and wireless service provider some of these icons might not appear Unopened message New BlackBerry Messenger item To clear this indicator open each chat that has this indicator Opened...
Page 15: ...ck Multi tap mode NUM lock number lock Current input language Alt mode Phone icons These icons appear at the top of the Home screen and in the Phone application Missed call Received call Placed call V...
Page 16: ...icon Pictures icon 2 Browse to a picture 3 Press the key Set As Wallpaper Related information My display changed 271 Add a shortcut to your Home screen or Favorites panel You can add a shortcut to giv...
Page 17: ...ide Icon field Related information My display changed 271 Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the key To move the applicatio...
Page 18: ...ww blackberry com go devices Wireless service plan You must purchase or change your wireless service plan through your wireless service provider A wireless service plan with phone or voice is required...
Page 19: ...e is connected to might affect the availability of some features Depending on your wireless service provider and available roaming options different wireless networks are available Some wireless netwo...
Page 20: ...net email account for example Windows Live Hotmail or Google Mail or a new email address for your smartphone and do not see this option contact your administrator or wireless service provider Related...
Page 21: ...elated information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 140 Synchronize email over the wireless network You can set the Wireless Reconcile...
Page 22: ...he compass You can view the compass and your location on a map at the same time 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Location on Map To return to t...
Page 23: ...14 I can t connect to the mobile network 303 I can t connect to a Wi Fi network 314 Turn off Word Substitution 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typin...
Page 24: ...unopened message indicator In the Messages app do one or more of the following Open all of your messages by clicking on them If you can t find all of your unopened messages in your inbox look in your...
Page 25: ...for Updates Connect your smartphone to your computer Set your BlackBerry Desktop Software to check for updates automatically For instructions see the Help in BlackBerry Desktop Software Update your B...
Page 26: ...the Home screen press the key Options Related information Keep an application running in the background and switch to another application 285 Change what happens when you type on the Home screen 0 Ass...
Page 27: ...nal text from a reply message 72 Change your ring tone notifiers or reminders 29 Turn on or turn off a network connection 21 Set options for backlighting 266 Set your smartphone to turn on and turn of...
Page 28: ...e size of pictures that you take 175 View the amount of available storage space on your smartphone 330 Set how long your smartphone stores messages 83 Stop storing messages sent from your computer on...
Page 29: ...ed in a holster Press and hold the Volume Down key on the right side of your smartphone Set up speed dial for a contact From the Home screen press the key Press and hold the key that you would like to...
Page 30: ...d the cursor To move the cursor one character at a time touch the cursor frame and slide your finger Change the typing input language When you are using your device in landscape view or in portrait vi...
Page 31: ...Phone To change notifiers or reminders click to expand a section Click an option 3 In the Ring Tone Notifier Tone or Reminder Tone field do one of the following Click a tone To use a song that is on y...
Page 32: ...e field that appears place your cursor For a personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the key Save Your signature is added to...
Page 33: ...and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Si...
Page 34: ...ur smartphone verify that the phone number that you want to make calls from and receive calls to is set as your active phone number If you re using your BlackBerry MVS Client phone number verify that...
Page 35: ...ons Verify that your BlackBerry smartphone is connected to the wireless network If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone numbe...
Page 36: ...lost stolen or corrupted by an unforeseen issue My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions On the Home screen click the Sound and Alert Profil...
Page 37: ...artphone rather than your BlackBerry smartphone discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and C...
Page 38: ...ssage list to quickly search the message list compose an email and delete the selected message To see a description for a toolbar icon touch and hold the icon Use pop up menus Pop up menus provide com...
Page 39: ...itch from one app to another some apps such as the Browser app or the Music app run in the background which uses battery power In an app press the key Close Switch your vibrating notifications to soun...
Page 40: ...is installed on your BlackBerry smartphone Tips Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry smartphone If you find that yo...
Page 41: ...long your smartphone stores messages 83 Stop storing messages sent from your computer on your smartphone 83 Stop storing messages sent from your smartphone on your computer 83 Change how long your sm...
Page 42: ...k the Options icon Click Security Password Encrypt contacts and files On the Home screen or in a folder click the Options icon Click Security Encryption Back up your smartphone data to your computer U...
Page 43: ...BlackBerry smartphone and their icons on the Home screen or in a folder click the Options icon Click Device Application Management For a complete list of indicators visit www blackberry com docs smar...
Page 44: ...pears on the key To turn off CAP lock press the Shift key again Type a symbol Press the Symbol key Press the letter key Type an accented character Press and hold the letter key Press the accented char...
Page 45: ...our smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Camera Zoom in to a subject before taking a picture Press the Vo...
Page 46: ...area at the top of the screen above the tabs If your wireless service plan supports text messaging the first phone number in the list is the phone number that you use to send and receive text message...
Page 47: ...fcation during calls volume LED and vibration 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for Selected Profile To change your ring tone click P...
Page 48: ...ter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad To type a number press a number key To type a letter press a letter key...
Page 49: ...work when you end an emergency call your device enters Emergency Callback Mode This mode allows the operator to call you back or find your approximate location Depending on your wireless service provi...
Page 50: ...screen press the key 2 Press the key Options In call Settings 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the key Save Speed dial Set up speed dial for a contact 1 From the...
Page 51: ...tact your wireless service provider Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the k...
Page 52: ...provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported...
Page 53: ...service and provide you with a SIM card PIN2 code 1 From the Home screen press the key 2 Press the key Options FDN Phone List 3 Press the key Enable FDN Mode 4 Type your PIN2 code 5 Press the key on t...
Page 54: ...If necessary set the Local Country Code field and International Dialing Digits field 5 In the National Number Length field set the default length for phone numbers in your country 6 Press the key Sav...
Page 55: ...our first contact to the conference call 5 To join another contact to the call repeat steps 1 to 4 Related information Place a call on hold 46 Create a phone number link for a conference call 1 Type a...
Page 56: ...ist view option allows you to sort how call logs appear in the Phone application Depending on how you set your call logging options you can also view call logs in the Messages application Depending on...
Page 57: ...cation select the None option 3 Press the key Save Multiple phone numbers Switch the active phone number 1 From the Home screen press the key 2 Click the area at the top of the screen above the tabs 3...
Page 58: ...in the drop down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages You can change call waiting call forwarding and voice mail o...
Page 59: ...field to Never To end calls automatically when you insert your device in the holster change the Auto End Calls field to Into Holster To stop ending calls automatically when you insert your device in t...
Page 60: ...er second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is desig...
Page 61: ...ce mail password on your smartphone you must also call your voice mail system to change the password there Otherwise the password for your voice mail isn t updated in your voice mail system 1 From the...
Page 62: ...one number Personalize Phone Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for notifcation during calls volume LED and vibration 1 On the Ho...
Page 63: ...or your voice mail isn t updated in your voice mail system 1 From the Home screen press the Send key 2 Press the key Options Voice Mail 3 Type a voice mail access number and a password 4 Press the key...
Page 64: ...s the key on the keyboard To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the key Close Change the call blocking password 1 From the Home screen press t...
Page 65: ...ou close the slider change the Auto End Calls field to Into Holster Slide Close or Both To stop ending calls automatically when you insert your smartphone in the holster or when you close the slider c...
Page 66: ...r click the Options icon 2 Click Device Advanced System Settings SIM Card 3 Highlight the phone number 4 Press the key Edit SIM Phone Number 5 Type your phone number 6 Click OK I can t make calls usin...
Page 67: ...field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information F...
Page 68: ...the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the key Save Improve voice recognition You can improve voice recognition by...
Page 69: ...epeated to you Cancel Say this voice command to close the voice dialing application Related information Set options for dialing extensions 52 Change the language for voice commands When you change the...
Page 70: ...e paired the Bluetooth enabled device with your BlackBerry smartphone Verify that your screen is unlocked Verify that the language that you use to say voice commands is the same as the voice dialing l...
Page 71: ...ndicator Opened message BlackBerry Messenger chat is open Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high...
Page 72: ...his option contact your administrator or wireless service provider Related information Change options for your personal email account 85 Synchronize email over the wireless network You can set the Wir...
Page 73: ...Press the key Check Spelling 2 Do any of the following To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the key To ignore all instances of...
Page 74: ...email If your email account uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to your email after you send it When you are composi...
Page 75: ...ch one should be applied first by placing that filter higher in the list Create an email filter To perform this task your work email account must use a BlackBerry Enterprise Server that supports this...
Page 76: ...or all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Subject Specify the text t...
Page 77: ...organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feat...
Page 78: ...onciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Change the Delete On field to Mailbox Handheld 5 Press the key Save It takes a short period of tim...
Page 79: ...Save Stop forwarding email to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administ...
Page 80: ...icon 2 Click Options Message Display and Actions 3 Change the Preview Length field 4 Press the key Save View an address instead of a display name In a message press the key Show Address To view the di...
Page 81: ...nger up or down to select additional messages Press the key Delete Messages To delete all messages prior to a certain date highlight a date field Press the key Delete Prior Delete Note Email messages...
Page 82: ...s from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate icon to appear on the Home screen for text...
Page 83: ...or Storing and filing email About synchronization of email folders You can add change or delete email folders in the email application on your computer or in the Messages application on your BlackBerr...
Page 84: ...screen click the Messages icon 2 Press the key Options Email Preferences 3 If the Message Services field appears set this field to the appropriate email account 4 Press the key Folder Redirection 5 S...
Page 85: ...Save Stop storing messages sent from your smartphone on your computer To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more informat...
Page 86: ...essages application You can set your BlackBerry smartphone to show call logs including missed calls in the Messages application 1 From the Home screen press the key 2 Press the key Options Call Logs a...
Page 87: ...rvice provider or administrator you might not be able to perform this task or some of the options might not appear 1 On the Home screen click the Messages icon 2 Press the key Options Email Preference...
Page 88: ...Save Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc or Bcc field your BlackBerry smartphone...
Page 89: ...conversation 3 Press the key To add a star click Add Star To remove a star click Remove Star Apply or remove a label for a Google Mail message or conversation You can apply a label or multiple labels...
Page 90: ...Home screen click the Messages icon 2 Click View Folder Archive 3 Highlight a message or conversation 4 Press the key Move to Inbox Report spam messages sent to your Google Mail account When you repor...
Page 91: ...ce mail messages Press the Alt key and V View text messages Press the Alt key and S View call logs Press the Alt key and P View all your messages Press the key Move around your message inbox Move up a...
Page 92: ...me screen click the Messages icon 2 Press the key Options Message Display and Actions To change the order of the subject line and sender change the Display Order field To change how messages are separ...
Page 93: ...nd the message Related information Generate an encryption key 350 Wireless coverage indicators 297 Change or delete a contact 231 Turn on or turn off a network connection 21 Turn on or turn off data s...
Page 94: ...actions Verify that wireless email reconciliation is turned on If your email folders don t appear on your BlackBerry smartphone reconcile your email using the email settings tool of the BlackBerry Des...
Page 95: ...e email folders might become available after a short period of time Turn off wireless email reconciliation and then turn it on again Related information Synchronize email over the wireless network 19...
Page 96: ...ight not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might pr...
Page 97: ...llowing media files in text messages jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov If you have more than one phone number associated with your BlackBerry smartphone your smartphone sends te...
Page 98: ...new contact Press the key Send To resend the message without changing it click Resend Related information I can t send messages 33 Forward a text message You cannot forward text messages that contain...
Page 99: ...ick the Text Messages icon 2 Press the key Options To set the importance level for text messages in the SMS Text section change the Priority field To set the importance level for text messages with an...
Page 100: ...a file in an attachment or on a webpage press the key Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key Find Next or Find Next on Pa...
Page 101: ...own to select additional messages Press the key Delete Messages To delete all messages prior to a certain date highlight a date field Press the key Delete Prior Delete Note Email messages that you del...
Page 102: ...essages highlight a message Press the key Delete Save a media file from a text message 1 In a text message open an attachment 2 Press the key 3 Click Save media type 4 Click Save Save a contact card f...
Page 103: ...tions 3 In the SMS Text section change the Retries field 4 Press the key Save Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network thi...
Page 104: ...ckBerry smartphones in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that p...
Page 105: ...e Home screen or in a folder click the Options icon 2 Click Device Advanced System Settings Cell Broadcasting 3 In the Channels section highlight a cell broadcast channel 4 Press the key To stop recei...
Page 106: ...ges and received call logs Press the Alt key and I View draft and sent messages Press the Alt key and O View voice mail messages Press the Alt key and V View text messages Press the Alt key and S View...
Page 107: ...your wireless service plan this feature might not be supported Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless covera...
Page 108: ...current smartphone the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone To view the shortcuts for viewing one type of message in a...
Page 109: ...33 Resend a message You cannot change a text message before you resend it In a sent message press the key To change the message click Edit Change the message Press the key Send To change the recipient...
Page 110: ...ted information I can t attach a file to a text message 106 Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message a high...
Page 111: ...e Enter key To search for the next instance of the text press the key Find Next or Find Next on Page View an address instead of a display name In a message press the key Show Address To view the displ...
Page 112: ...simultaneously and slide your finger up or down to select additional messages Press the key Delete Messages To delete all messages prior to a certain date highlight a date field Press the key Delete...
Page 113: ...Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the key Options Message Display and Actions 3 Clear the Confirm Mark Prior Read c...
Page 114: ...o the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Troubleshooting PIN messages I can t send messages Try the following actions Verify...
Page 115: ...mail address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the...
Page 116: ...ilable appears at the end of the message or attachment press the key More or More All If part of a Google Mail conversation doesn t appear press the key More of Conversation If you re downloading an a...
Page 117: ...his feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the key 2 If necessary click Retrieve Attachment Info...
Page 118: ...106 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In a file highlight a link 2 Press the key Open...
Page 119: ...I can t attach a file to a text message 106 Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list...
Page 120: ...il message forwarding or by using email message filters Allow messages from contacts in your contact list or allowed sender list 1 On the Home screen or in a folder click the Options icon 2 Click Secu...
Page 121: ...verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public...
Page 122: ...ess the key Continue Download the certificate used to sign or encrypt a message If a certificate isn t included in a received message or isn t already stored in the key store on your BlackBerry smartp...
Page 123: ...Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the key Encryption Details S MIME pr...
Page 124: ...ply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME 3 In the Signing section or the Encryption section change the Certificate field 4 Press the key Save Rel...
Page 125: ...receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body...
Page 126: ...runcation Mode field to Send Anyway or More All and Send 4 Press the key Save To turn on the prompt again change the Truncation Mode field to Prompt User Turn off the prompt that appears when you use...
Page 127: ...rward or reply to messages using IBM Lotus Notes native encryption Before you can send or receive IBM Lotus Notes native encrypted messages you must import your IBM Lotus Notes ID file using Lotus iNo...
Page 128: ...il address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or...
Page 129: ...attachment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 In a message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4...
Page 130: ...s PGP key The sender s email address doesn t match the email address in the key or the sender s PGP key is revoked isn t trusted can t be verified or isn t on your smartphone Thekeystatusisn tcurrent...
Page 131: ...your smartphone tries to use the signing and encryption option that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME or PGP 3 Change th...
Page 132: ...sage Viewer Icons field 4 Press the key Save Change the encryption algorithms for PGP protected messages If a message has multiple recipients your BlackBerry smartphone uses the first selected encrypt...
Page 133: ...n an encrypted message for the following reasons The attachment information might not be available on the BlackBerry Enterprise Server Your administrator might have set options to prevent you from ope...
Page 134: ...that supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the key 2 If necessary click Retrieve...
Page 135: ...the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its original...
Page 136: ...iles icon 2 Find and highlight a file 3 Press the key Copy 4 Select a location to store the file 5 Click a folder 6 Press the key Paste Related information Search for a file that is saved on your orga...
Page 137: ...folders that you hid 1 On the Home screen click the folder that contains the file or folder that you hid 2 Press the key Explore 3 Browse to the folder that contains the file or folder that you hid 4...
Page 138: ...of a column click the column label Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column lab...
Page 139: ...e 1 When viewing a presentation in slide view press the key Save Slide 2 Type a name for the file 3 Click Save Troubleshooting Files A message attachment or Google Mail conversation is cut short or do...
Page 140: ...load the content click the skipped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To downlo...
Page 141: ...rry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone...
Page 142: ...n click the Media icon 2 Click a media type 3 If necessary click a category 4 Click a media file 5 If the media controls do not appear at the bottom of the screen touch the screen To play a media file...
Page 143: ...ylist click Automatic Playlist Type a name for the playlist Click the plus sign to add criteria for artists albums or genres 3 Press the key Save Add the song that is playing to a playlist 1 When play...
Page 144: ...42 Improve sound quality for media files 142 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for so...
Page 145: ...support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device 3 Click Storage 4 Clear the Media Card S...
Page 146: ...as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer...
Page 147: ...device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a d...
Page 148: ...ideo file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone Play the previous song Press and hold the Volume Down key on the right side...
Page 149: ...old the Volume Up key on the right side of your smartphone Play the previous song Press and hold the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re usin...
Page 150: ...e Large pictures use more storage space than smaller pictures Related information Delete a message 79 Move rename or delete a file 134 Change the size of pictures that you take 175 Change the video si...
Page 151: ...d with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or...
Page 152: ...Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related info...
Page 153: ...ending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 On the Home screen cl...
Page 154: ...files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your sma...
Page 155: ...Berry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Relate...
Page 156: ...pported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio AAC AMR FLAC MP3...
Page 157: ...O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key Zoom out before...
Page 158: ...aging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization mi...
Page 159: ...n the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media fil...
Page 160: ...y Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone a...
Page 161: ...er to your smartphone using your smartphone as a USB memory drive 19 How to Videos Play a media file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Cl...
Page 162: ...ou can hear others on the call but they can t hear you Related information Amplify the volume using the audio boost feature 142 Improve sound quality for media files 142 Improve sound quality for medi...
Page 163: ...he Home screen click the Media icon 2 Press the key Media Options 3 Select the Audio Boost checkbox 4 Read the warning on the screen and if you want to proceed click Yes 5 Press the key Save Change th...
Page 164: ...ve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer us...
Page 165: ...nd Click a message type or an application To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a...
Page 166: ...erry smartphone Resume playing an audio or video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone Play the previous song Press and...
Page 167: ...y on the right side of your BlackBerry smartphone Resume playing an audio or video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphon...
Page 168: ...Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions If you re trying to save a media file to your smartphone delete old data...
Page 169: ...of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the a...
Page 170: ...e You can change the scene mode in the video camera to optimize the settings for different environments 1 On the Home screen click the Media icon Video Camera icon 2 Press the key Options 3 Change the...
Page 171: ...es from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartp...
Page 172: ...Berry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Relate...
Page 173: ...orted audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio AAC AMR FLAC MP3 M4...
Page 174: ...O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key Zoom out before...
Page 175: ...ght not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might pre...
Page 176: ...er options in the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypt...
Page 177: ...tom of the screen When you close the camera the flash setting is saved Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments Desc...
Page 178: ...image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture 1 On the Home screen click the Camera icon 2 Press the key Options 3...
Page 179: ...lackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receiv...
Page 180: ...smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smart...
Page 181: ...he screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that ma...
Page 182: ...the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Press...
Page 183: ...e Press the Convenience key on the right side of your smartphone Troubleshooting Camera Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartpho...
Page 184: ...elete old media files In the camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 79 Move...
Page 185: ...ne and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears w...
Page 186: ...our computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to...
Page 187: ...displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon Pictures icon 2 Click a category 3 Press the key View Slide Show To close the slide show press t...
Page 188: ...n 2 Find and highlight a file 3 Press the key To move a file click Cut Navigate to a location Click Paste To rename a file click Rename Type a name for the file Click Save To delete a file click Delet...
Page 189: ...ur BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device 3 Click Storage 4 Clear the Media Card Support che...
Page 190: ...smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smart...
Page 191: ...he screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that ma...
Page 192: ...the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Pres...
Page 193: ...Press the Convenience key on the right side of your smartphone Troubleshooting Pictures Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartph...
Page 194: ...hat you take 175 Change the video size and format 168 I can t open media files Try the following actions If you re trying to open a media file on your BlackBerry smartphone and your smartphone is conn...
Page 195: ...ck the icon To stop a media file click the icon To move to the next media file click the icon To move to the previous media file or the beginning of the media file that is currently playing click the...
Page 196: ...les 1 Do one of the following To sort videos on the Home screen click the Media icon Videos icon To sort pictures on the Home screen click the Media icon Pictures icon Picture Library folder To sort v...
Page 197: ...r smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that...
Page 198: ...smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smart...
Page 199: ...he screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that ma...
Page 200: ...ld the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Pr...
Page 201: ...ress the Convenience key on the right side of your smartphone Troubleshooting Voice notes Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartp...
Page 202: ...one as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your Black...
Page 203: ...t alerts which alert you when particular contacts call you or send you a message Contact alerts are always turned on and don t turn off unless you select the All Alerts Off profile For example even if...
Page 204: ...to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for C...
Page 205: ...wer level The notification for charging turns off when you turn on your smartphone Related information Turn off Bluetooth connection notification 323 Turn on flashing LED notification for wireless cov...
Page 206: ...network ends the connection My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions On the Home screen click the Sound and Alert Profiles icon Verify that...
Page 207: ...r out from a webpage On a webpage press the key Zoom To zoom in slide your finger up on the screen To zoom out slide your finger down on the screen To turn off zoom mode press the key About tabbed bro...
Page 208: ...a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the key History Add a shortcut to your Home screen or Favorites panel You can add a shortcut to give...
Page 209: ...files viewing pictures and downloading files View a full picture on a webpage 1 On a webpage highlight or pause on a picture 2 Press the key View Image To zoom in to or out from the picture press the...
Page 210: ...on To send a web address for a web page that is in your bookmark list or browser history highlight a web page To send a different web address browse to a web page 2 Press the key Send Link or Send Pag...
Page 211: ...dit Change the bookmark Press the key Click Save To delete a bookmark click Delete Send a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the key Bookmarks 3 Highlight a bo...
Page 212: ...the Default Font Size field 4 Press the key Save Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when...
Page 213: ...To receive a prompt before your BlackBerry smartphone uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media...
Page 214: ...curity About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server Communication be...
Page 215: ...pt data with weak digest algorithms change this field to Prompt Depending on the options that your administrator sets you might not be able to change this option Server Exceptions View a list of serve...
Page 216: ...lable For example you can receive updates for weather reports stock quotes or breaking news When your smartphone receives an update a new browser push message might appear in the messages application...
Page 217: ...e Enable Push check box 4 Press the key Save RSS feeds For more information about using RSS feeds on your BlackBerry smartphone on the Home screen or in a folder click the Social Feeds icon Press the...
Page 218: ...To change the home page in the Home Page field type a web address To use your home page as the start page when you first open the browser change the Start Page field to Home Page 4 Press the key Save...
Page 219: ...r press the key Options In the General section below Prompt Before clear the Switching to Carrier Network for Streaming Media check box Related information Receive a prompt before you close the browse...
Page 220: ...nize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off...
Page 221: ...ork you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially befo...
Page 222: ...d time period Agenda view displays all your scheduled appointments meetings and free time in a list 1 On the Home screen click the Calendar icon 2 Press the key View 3 Click a view Go to a specific da...
Page 223: ...ple calendars on your smartphone you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calen...
Page 224: ...n responding to a meeting In a meeting invitation press the key View Calendar To return to the meeting invitation press the key Check availability of meeting participants To perform this task your wor...
Page 225: ...if the meeting organizer has turned off meeting delegation 1 In a meeting invitation press the key Delegate 2 Click a contact To send the response without adding comments click Send Response To add a...
Page 226: ...conference call bridge number Do not include spaces 2 Type a lowercase x Do not include spaces before or after the x 3 Type the participant access code Type a space after the participant access code 4...
Page 227: ...y and Actions To change the snooze time for reminders change the Snooze field To change the default reminder time for calendar entries change the Default Reminder field 3 Press the key Save Related in...
Page 228: ...screen click the Calendar icon 2 Press the key Options Calendar Display and Actions To change the default view change the Initial View field To change the start and end time for days change the Start...
Page 229: ...Some characters in calendar entries don t appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your...
Page 230: ...ption doesn t appear to enter the conference call in the meeting or meeting invitation click the conference call bridge number and access code that appear in either the Location field or the Notes sec...
Page 231: ...is feature For more information contact your administrator 1 On the Home screen click the Contacts icon 2 Press the key Lookup 3 Type part or all of a contact name 4 Press the key on the keyboard 5 Pr...
Page 232: ...your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file...
Page 233: ...your computer For more information about synchronizing contact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use a pause or a wait to separate additio...
Page 234: ...a new contact lookup click Lookup Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the key Attach C...
Page 235: ...in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or me...
Page 236: ...ing a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless...
Page 237: ...izer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update an...
Page 238: ...If your BlackBerry smartphone is associated with multiple email accounts you might have contacts from each email account on your smartphone For example if your smartphone is associated with a work ema...
Page 239: ...ing the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Language 3 Change the Global Name Display field 4 Press the key...
Page 240: ...picture Press the key Select Picture To delete the contact picture press the Delete Picture 5 Press the key Save Related information My contact pictures keep changing 239 About categories You can cre...
Page 241: ...ynchronize the data in a custom contact list field with a text field in the email application on your computer For example you can t add a contact s birthday to a custom contact list field on your Bla...
Page 242: ...ate Time Zone field to Prompt To have your smartphone update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the key Save Related infor...
Page 243: ...Time Zone field to On 4 Press the key Save Related information The time on my smartphone isn t correct 244 Display a second time zone on the clock You can show two times zones on the clock For example...
Page 244: ...e is turned on click Snooze Change alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Options 3 In the Alarm section change the Alarm To...
Page 245: ...he start stop icon again To send the results in a message press the key Send Results Click a message type Use the timer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press...
Page 246: ...hange alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Options 3 In the Alarm section change the Alarm Tone field Volume field Snooze...
Page 247: ...ime zone data on your BlackBerry smartphone To update the time zone data press the key Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such...
Page 248: ...key Save Send a task or memo 1 On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon 2 Highlight a task or memo 3 Press the key Forward As 4 Click a message type Chang...
Page 249: ...smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer sho...
Page 250: ...p Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you...
Page 251: ...up your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact ta...
Page 252: ...prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before y...
Page 253: ...r copied text 6 Press the Menu key 7 Click Paste Hide the touch screen keyboard Your BlackBerry smartphone shows the touch screen keyboard when you tap a text field and hides the keyboard when you tap...
Page 254: ...letter on the key The language that you are typing in determines the typing input methods that are available If you are typing in a language that has multiple typing input methods you can switch betwe...
Page 255: ...ackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 For a keyboard do one of the fo...
Page 256: ...t you re typing highlight the letter Click the alternate letter that appears on the screen To change a letter in a word after you finish typing the word click the word Highlight the letter Click the a...
Page 257: ...lete Stop adding items to the custom dictionary automatically 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typing 3 For a keyboard click Advanced Style Options 4...
Page 258: ...entry 4 Press the key To change the Word Substitution entry click Edit Change the entry Press the key Save To delete the Word Substitution entry click Delete Turn off Word Substitution 1 On the Home...
Page 259: ...end an email 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Spell Check 3 Change one or more options 4 Press the key Save Check spelling You can check spelling...
Page 260: ...umber key Type a number in a number field Tap a number key You don t need to tap the 123 key Turn on NUM lock Touch and hold the 123 key until the lock indicator appears on the key To turn off NUM loc...
Page 261: ...isplaying contacts in the list that appears when you type 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typing 3 For a keyboard click Advanced Style Options 4 Cle...
Page 262: ...lso set your BlackBerry smartphone to check spelling automatically before you send an email 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Spell Check 3 Change...
Page 263: ...guese Romanian Russian Spanish Swedish and Turkish SureType technology doesn t recognize a word Use the list that appears when you type to help you build words that SureType technology doesn t recogni...
Page 264: ...an application to a Convenience key Your BlackBerry smartphone has one or more Convenience keys on the side of the smartphone Depending on your theme you might not be able to change the application th...
Page 265: ...key Save Troubleshooting Keyboard No application opens when I press a Convenience key Try the following If you haven t done so assign an application to the key Open the flip and press the Convenience...
Page 266: ...creen or in a folder click the Options icon 2 Click Typing and Input Language To switch the typing input language by holding the Alt key and pressing the Enter key change the Shortcut Keys field to Al...
Page 267: ...r BlackBerry smartphone might not support the characters For more information contact your wireless service provider or administrator I can t find a display language on my smartphone You can use the B...
Page 268: ...htness field To change the length of time that the backlight stays on when you are not touching your BlackBerry smartphone change the Backlight Timeout field To stop the backlight from adjusting to li...
Page 269: ...the key Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only To show all hidden application icons press the key Show All Icons To stop hiding...
Page 270: ...ing when you touch and hold your finger on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Touchscreen Sensitivity 3 Clear the Open Pop up Menu on Touch...
Page 271: ...ck a theme 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 271 Personalize Screen display Change the display font 1 On the Home screen or in a fo...
Page 272: ...display change the Color Contrast field to Reverse Contrast 3 Press the key Save Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry sm...
Page 273: ...y smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone Related informat...
Page 274: ...our location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology H...
Page 275: ...uetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the GPS Data Source field 4 Press the key Save Prevent others from tra...
Page 276: ...ature might not be supported If you are outdoors move away from buildings and expose your BlackBerry smartphone to open sky If you are indoors move close to a window If you have paired your smartphone...
Page 277: ...martphone does not have an internal GPS receiver you can pair your smartphone with a Bluetooth enabled GPS receiver For more information contact your wireless service provider How to Compass View loca...
Page 278: ...reen you should calibrate the compass manually for a more accurate compass reading 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Calibration 3 Flip and tilt...
Page 279: ...point of interest To view a new location in the Find an address field type an address Highlight the location To view a location for a contact in the Find a store caf etc field type the contact name Hi...
Page 280: ...the key Find Location 3 In the Find a store caf etc field type information for a point of interest 4 Highlight the location 5 Press the key Display Details Add a location to your list of favorites 1...
Page 281: ...ey Click a point of interest To specify a contact s address set the Start field to Find Location In the Find a store caf etc field type the contact s name Click the contact To specify a new location b...
Page 282: ...pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the GPS Data Source field 4...
Page 283: ...gs for all other applications do not change 1 On a map press the key Options 2 Click Global Map Options 3 Do one of the following To view text on maps only in English change the Map Display Language f...
Page 284: ...administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service pro...
Page 285: ...bout downloading apps with BlackBerry App World With BlackBerry App World you can search for and download games themes social networking apps personal productivity apps and much more Using an existing...
Page 286: ...one About social networking apps You can use social networking apps on your BlackBerry smartphone to stay connected with your social networking contacts Depending on the social networking app you migh...
Page 287: ...een if you are on call press and hold the key until the application switcher appears Click the Home screen icon Note If you press the key while you are on a call you will end the call even if you have...
Page 288: ...o that it is not running in the background 286 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone try to close apps when you are finishe...
Page 289: ...k how much free storage space you have On the Home screen or in a folder click the Options icon Click Device Storage Delete unneeded files On the Home screen or in a folder click the Files icon Find a...
Page 290: ...email account uses a BlackBerry Enterprise Server your organization might not permit you to add or update smartphone apps For more information contact your administrator Try the following actions Veri...
Page 291: ...y Device Software The reload process deletes your smartphone data If the error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 205 T...
Page 292: ...one deletes your smartphone data when you exceed the number of allowed smartphone password attempts If your email account uses a BlackBerry Enterprise Server your administrator might be able to change...
Page 293: ...n Try the following actions Reload your BlackBerry Device Software The reload process deletes your smartphone data If the error message still appears after you reload your BlackBerry Device Software c...
Page 294: ...ware 3 In the BlackBerry Desktop Software click Update 4 To download the most recent version of your BlackBerry Device Software click Get update 5 Do any of the following To keep a backup file of your...
Page 295: ...able update is a complete software update your smartphone data is backed up on your smartphone and restored during the installation process Depending on the options that your wireless service provider...
Page 296: ...n or corrupted by an unforeseen issue Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software...
Page 297: ...Berry Device Software Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task If you recently updated your BlackBerry Device Softw...
Page 298: ...reless network Verify that your smartphone has enough storage space to update the BlackBerry Device Software Verify that you re not roaming outside of your wireless service provider s wireless coverag...
Page 299: ...indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only e...
Page 300: ...erry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon To turn on a network connection select the checkbox beside a connection type...
Page 301: ...k 303 I can t connect to a Wi Fi network 314 Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connectio...
Page 302: ...are available You can also set your smartphone to turn off data services when roaming which might prevent you from receiving additional roaming charges For more information contact your wireless serv...
Page 303: ...lready known to your smartphone click Select From Known Networks Click a wireless network Click Select Network To add a wireless network click Manual Entry Set the priority for the wireless network Ty...
Page 304: ...n a folder click the Options icon 2 Click Display Screen Display 3 Select the LED Coverage Indicator checkbox 4 Press the key Save When your BlackBerry smartphone is connected to the wireless network...
Page 305: ...onnected to a Bluetooth enabled device Related information About emergency calls and Emergency Callback Mode 47 Troubleshooting Mobile network I can t connect to the mobile network Try the following a...
Page 306: ...ith Wi Fi technology your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home work or in a hotspot area Your smartphone uses the Wi F...
Page 307: ...Fi Other Ways to Connect Manually Connect to Network 3 In the SSID field type the name of the Wi Fi network 4 Click Next 5 In the Security Type field click the Wi Fi network security type and specify...
Page 308: ...e screen or click the Manage Connections icon 2 Click Services Status Wireless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the a...
Page 309: ...ctions only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device About Device Versions The types of networks your...
Page 310: ...Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot If you do not have an...
Page 311: ...i Fi Other Ways to Connect Manually Connect to Network 3 In the SSID field type the name of the Wi Fi network 4 Click Next 5 In the Security Type field click the Wi Fi network security type and specif...
Page 312: ...SSID broadcasted Set whether the Wi Fi network broadcasts its SSID Automatically obtain IP address and DNS SetwhetheryourBlackBerry smartphonereceivesaroutableIPaddress asubnetmask DNSsettings and a...
Page 313: ...Fi network Password If necessary type the password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your smartphone should use to verify that it s connecting t...
Page 314: ...e by automatically switching between the mobile network and available Wi Fi networks If your wireless service provider supports UMA and you subscribe to this service you might be able to make calls vi...
Page 315: ...ons can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Setwhetherthird partyapplicationscanaccesstheInternetoryo...
Page 316: ...i connection Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging a...
Page 317: ...nt you from connecting to certain wireless access points For more information contact your administrator If you re using the Push Button Setup method verify that the access point is enabled with Wi Fi...
Page 318: ...n or turn off Bluetooth technology If you try to perform an action using Bluetooth technology you may be prompted to turn on Bluetooth technology On the Home screen click the connections area at the t...
Page 319: ...nabled device press the key Connect If necessary verify that the same number appears in the dialog boxes on both paired devices To disconnect from a paired Bluetooth enabled device highlight the devic...
Page 320: ...on your BlackBerry smartphone type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device The passkey i...
Page 321: ...or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Highlight a Bluetooth enabled car kit 4 Press the key Transfer Contacts Related information I can t share...
Page 322: ...n 2 Click a contact 3 Press the key Send Contact Card Send Using Bluetooth To receive a contact card in the Do you want to receive the incoming data dialog box that appears on the receiving device s s...
Page 323: ...ervice allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files Desktop Connectivity This service allows you to connect your...
Page 324: ...On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Press the key Options 4 In the Ser...
Page 325: ...ck Networks and Connections Bluetooth Connections 3 Highlight a paired Bluetooth enabled device 4 Press the key Device Properties 5 Set the Trusted field to Yes 6 Press the key Save To turn on the pro...
Page 326: ...d device If your BlackBerry smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry smartphone discoverable for a short period of time Many car kit...
Page 327: ...cation in your vehicle or turn your smartphone to face another direction The location of your BlackBerry smartphone s Bluetooth antenna in relation to your car kit s Bluetooth antenna may affect the B...
Page 328: ...f icon might differ from the location or name in this task If you haven t set your BlackBerry smartphone to turn on and turn off automatically at specific times press and hold the key If you have set...
Page 329: ...t backlighting to remain on for a shorter period of time and lower its brightness On the Home screen or in a folder click the Options icon Click Display Screen Display Turn off network connections you...
Page 330: ...life of your battery Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone Related information Delete the original text from a reply message 72...
Page 331: ...Clear the Media Card Support checkbox 5 Press the key Save Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry smartphone and mass s...
Page 332: ...martphone is low 333 View the amount of storage space used by media files 1 On the Home screen click the Media icon 2 Press the key Memory Use Repair files stored on your media card or on your smartph...
Page 333: ...your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the pass...
Page 334: ...OntheHomescreen clicktheMessagesiconorCalendaricon Press the key Options Stop storing sent messages on your smartphone On the Home screen click the Messages icon Press the key Options Email Preference...
Page 335: ...all the files from it The application memory on my smartphone is low When the application memory available on your BlackBerry smartphone is low your smartphone displays a dialog box that lists applica...
Page 336: ...guages To complete this task your BlackBerry smartphone must be connected to the wireless network 1 On the Home screen in the upper right corner click the search icon 2 Click the microphone icon 3 Say...
Page 337: ...dvanced Press the key Last Note If you search for messages your smartphone doesn t search attachments To stop a search press the key Message search criteria Field Description Search Messages Specify w...
Page 338: ...from the search results to your message inbox click Add All To delete the search results click Delete Search To start a new search click Search by CAUTION If you delete a message from the message sear...
Page 339: ...ll the contacts click Add All to Contacts To view information for a contact click View To delete a contact from the contact lookup results click Delete To delete the contact lookup results click Delet...
Page 340: ...fy that your BlackBerry smartphone has a strong connection to the wireless network Verify that the correct language is set for voice enabled search Related information Check the status of network conn...
Page 341: ...n plain text and SDN entries appear in bold How to SIM card Add a contact to your SIM card 1 In the contact list press the key SIM Phone Book 2 Press the key New 3 Type the contact information 4 Press...
Page 342: ...d into your smartphone or switch your SIM card 2 On the Home screen click the Contacts icon 3 When prompted to sign up for contact backup service select Yes To replace your SIM card phone book with th...
Page 343: ...th a PIN code to add another level of security to your BlackBerry smartphone If you lock your SIM card with a PIN code other people cannot use their SIM card in your smartphone Before you can use your...
Page 344: ...our BlackBerry smartphone password clear the Enable checkbox Related information About the smartphone password 344 I forget my smartphone password 34 Lock or unlock your smartphone You can lock the sc...
Page 345: ...a folder click the Options icon 2 Click Device Application Management To set permissions for a specific third party application highlight the application Press the key Edit Permissions To set permissi...
Page 346: ...asswords stored in the password keeper How to Security Security basics About the smartphone password If you set a BlackBerry smartphone password you ll be prompted to enter your password to unlock you...
Page 347: ...Home screen or in a folder click the Options icon 2 Click Security Password Change Password Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally an...
Page 348: ...ou can t stop the process after you start it If you reset your smartphone the process restarts after the smartphone restarts 1 On the Home screen or in a folder click the Options icon 2 Click Security...
Page 349: ...the Password Keeper icon 2 Press the key Options 3 Change the Password Attempts field 4 Press the key Save Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper...
Page 350: ...factor encryption In order to access the encrypted content you must provide your smartphone password and also connect your smartphone to your smart card reader When you lock your smartphone an open l...
Page 351: ...stop encrypting data on your smartphone in the Device Memory section clear the Encrypt checkbox To stop encrypting files in the Media Card section clear the Encrypt checkbox Set encryption strength If...
Page 352: ...memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone Examples of sensitive data include sensitive data in the cache for the key...
Page 353: ...an section click Clean View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Memor...
Page 354: ...prise Server that supports this feature For more information contact your administrator If your administrator has provided you with a certificate authority profile you can enroll with the profile to d...
Page 355: ...rties for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Click a certificate Certificate properties Property Descri...
Page 356: ...This field displays the SHA 1 digital thumbprint of the certificate MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate in the certificate li...
Page 357: ...ate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate...
Page 358: ...wing To trust the highlighted certificate click Selected Certificate To trust the highlighted certificate and all the other certificates in the chain click Entire Chain Revoke a certificate If you rev...
Page 359: ...Add an email address to a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Highlight a certificate 4 Press the key Asso...
Page 360: ...folder click the Options icon 2 Click Security Advanced Security Settings Certificate Enrollment 3 Change the Certificate Revocation Check Interval field 4 Press the key Save PGP keys About PGP keys I...
Page 361: ...a folder click the Media icon or Files icon 2 Find and highlight a certificate or PGP key 3 Press the key Import Certificate or Import PGP Key To view the certificate or PGP key press the key Display...
Page 362: ...n date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type Thisfielddisplaysthestandardtow...
Page 363: ...iption The PGP key has a corresponding private key that is stored on your BlackBerry smartphone The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status...
Page 364: ...A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid PGP key opti...
Page 365: ...tificate servers Add a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificate Servers 3 Press the key New Server 4 Specif...
Page 366: ...ate Servers 3 Highlight a certificate server 4 Press the key Email Server or PIN Server Delete a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced...
Page 367: ...sword field to Yes 4 Press the key Save Change when your smartphone deletes the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Setting...
Page 368: ...section change the Expires After field 4 Press the key Save Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is...
Page 369: ...Home screen or in a folder click the Options icon 2 Click Security Password To use a smart card and your smartphone password to unlock your smartphone set the Authentication Type field to Smart Card...
Page 370: ...mart card password based on the smart password filter that your smartphone applies to password fields 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3 If necessar...
Page 371: ...authentication certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone 1 On the Home screen or in a folder click the Options...
Page 372: ...and password for a VPN profile 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings VPN 3 Highlight a VPN profile 4 Press the key Edit 5 In the Usern...
Page 373: ...smartphone is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data you might be prompted to accept or d...
Page 374: ...lick Device Advanced System Settings TCP IP 3 Type the APN information 4 Press the key Save Turn on safe mode When you start your BlackBerry device you can turn on safe mode to prevent third party app...
Page 375: ...les or access module information such as an application name or version Themes Specify whether your smartphone can use third party applications as a source for customized themes Input Simulation Speci...
Page 376: ...secure element Depending on your smartphone model and wireless service provider your smartphone might not use a secure element Related information Set permissions for a third party application 343 Co...
Page 377: ...backup tool in the BlackBerry Desktop Software to backupyoursmartphonedatatoyourcomputer Todownload the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the a...
Page 378: ...martphone password 345 I can t unlock my smartphone using my smart card Try the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart card is...
Page 379: ...e To restore a service book click Undelete Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administra...
Page 380: ...6 Press the key Save I can t run or submit a diagnostic report Try the following actions Try running the diagnostic report again In the diagnostic report press the key Repeat All Steps Verify that yo...
Page 381: ...organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before yo...
Page 382: ...nchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wirele...
Page 383: ...ything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchron...
Page 384: ...r example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer because the birthday field is a...
Page 385: ...ers on my computer If your BlackBerry smartphone is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email messag...
Page 386: ...edia icon 2 Press the key Media Options 3 Select the Display Closed Captions checkbox 4 If necessary change the Appearance field Position field and Font Scale field 5 Press the key Save Related inform...
Page 387: ...ally after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the...
Page 388: ...When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry...
Page 389: ...For example if the contact has a work number and a mobile number you can say call contact name work to call the work number Call extension extension number Say this voice command to dial an extension...
Page 390: ...le You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 Fo...
Page 391: ...trait view to use the alternate function on a key press the Arrow key Press a key on the calculator Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon 2...
Page 392: ...a corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Ext...
Page 393: ...y ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communica...
Page 394: ...ne Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PG...
Page 395: ...M Removable User Identity Module SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to acce...
Page 396: ...private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security RIM...
Page 397: ...rade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This...
Page 398: ...M SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS...
Page 399: ...THING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by Q...
Page 400: ...aScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reser...
Page 401: ...the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Publis...
