From the browser on your computer
1.
On the BlackBerry® Internet Service web site, on the login web page, click
Forgot password?
2. Type your user name or device PIN.
3. Click
Request Password
.
I cannot remember my user name for the BlackBerry Internet Service
Contact your wireless service provider to request this information.
I do not know if I am using the email setup application or the browser on my device
The procedures for setting up and managing email are different depending on how you access your BlackBerry® Internet Service account. To
determine which procedures to follow, perform the following actions:
1.
To access your BlackBerry® Internet Service account from your device, do one of the following:
•
On the Home screen, click the
Setup
icon. Click
Email Accounts
.
•
On the Home screen or in the
Setup
folder, click the
Email Setup
icon or
Email Settings
icon.
2. Press the
Menu
key.
•
If the
Service Books
option appears in the menu, you are using the email setup application. Follow the procedures that are labeled
"From the email setup application on your device".
•
If the
Service Books
option does not appear on the menu, you are using the browser. Follow the procedures that are labeled "From
the browser on your device".
User Guide
Getting started
6
