Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 User Manual Download

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Summary of Contents for INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2

Page 1: ...BlackBerry Internet Service Version 3 2 User Guide...

Page 2: ...SWDT987396 1091001 0907113812 001...

Page 3: ...ng 15 Changing email address information 17 Changing email address information 17 Changing access options 20 Changing display options 23 Delete an email address 26 Troubleshooting 26 Managing email me...

Page 4: ...s service provider s web site Search the Internet for BlackBerry Internet Service and the name of your wireless service provider and your country Contact your wireless service provider for the web add...

Page 5: ...rom the BlackBerry Internet Service web site that can configure your BlackBerry Internet Service account automatically based on your existing email settings This utility is only available when you acc...

Page 6: ...lackBerry Internet Service account using a user name and password From the email setup application on your device 1 In the email setup application on the Email Accounts screen press the Menu key 2 Cli...

Page 7: ...have a password if you access your BlackBerry Internet Service account using a user name and password Log in to the email setup application or the BlackBerry Internet Service web site and change your...

Page 8: ...et Service account To determine which procedures to follow perform the following actions 1 To access your BlackBerry Internet Service account from your device do one of the following On the Home scree...

Page 9: ...ervice provider POP or IMAP email accounts that you access through your Internet service provider email accounts that use a Microsoft Exchange server that you access using Microsoft Outlook Web Access...

Page 10: ...between your device and your email account If you have a Microsoft Outlook Web Access work email account an IMAP email account or a Windows Live Hotmail email account email messages that you send fro...

Page 11: ...t Provide the setup information for your email address Click Next From the browser on your computer 1 On the BlackBerry Internet Service web site in the left pane click Email Accounts 2 Click Set Up E...

Page 12: ...justinjones blackberry com However it could also be your complete email address Setup fields for Microsoft Outlook Web Access email addresses Depending on your messaging service plan these options mig...

Page 13: ...ail address for your BlackBerry device TheBlackBerry InternetServicesupportsthemostcommontypesofemailaccountsandaccessoptions However theremaybesomesituations that can prevent you from setting up your...

Page 14: ...ackBerry email address at a time About email message storage Note Depending on your messaging service plan this feature might not be supported The BlackBerry Internet Service stores your email message...

Page 15: ...the BlackBerry Internet Service web site in the left pane click Email Accounts 2 Click Set Up Email 3 Select the Need an email account option 4 Type the setup information for your BlackBerry email add...

Page 16: ...ridentity IfyouforgetthepasswordforyourBlackBerry email address you must answer your secret question correctly to send your password to your BlackBerry device Reply to Type an email address that repli...

Page 17: ...Microsoft Outlook Microsoft Outlook Express or Apple Mail to access another email address and your computer is always turned on and has a constant connection to the Internet you might be able to set u...

Page 18: ...te in the left pane click Email Accounts 2 Click the Edit icon beside your BlackBerry email address 3 Click Forgot your password Send it to your BlackBerry device 4 Type the answer to your secret ques...

Page 19: ...eb site Change the password for an email address that you added to your device Note Depending on your messaging service plan this feature might not be supported From the email setup application on you...

Page 20: ...il address Note Depending on your messaging service plan this feature might not be supported When you create a BlackBerry email address you specify a password and a secret question and answer for the...

Page 21: ...ce account using a user name and password you might not have a secret question for your BlackBerry email address Change the secret question and answer for your BlackBerry email address Note Depending...

Page 22: ...your BlackBerry email address Your secret question cannot exceed 100 characters Secret answer Type an answer for your secret question Your secret answer cannot exceed 100 characters and is not case se...

Page 23: ...es Depending on your messaging service plan these options might not be available Email server Type the name of the POP or IMAP messaging server for the email address Use SSL Select this check box if y...

Page 24: ...the complete email address of the email account About switching to the Microsoft Mobile Services Protocol Depending on your messaging service plan this feature might not be supported If you use a Wind...

Page 25: ...rvice plan this feature might not be supported From the email setup application on your device 1 In the email setup application on the Email Accounts screen highlight an email address 2 Press the Menu...

Page 26: ...display name 5 Press the Menu key 6 Click Save 7 If necessary type the password for your email address 8 If necessary click OK until the Email Accounts screen appears To delete the display name do not...

Page 27: ...reen highlight an email address 2 Press the Menu key 3 Click Edit 4 In the Signature field type a new signature 5 Press the Menu key 6 Click Save 7 If necessary type the password for your email addres...

Page 28: ...not valid Note Depending on your messaging service plan you might not be able to add email addresses or create a BlackBerry email address for your BlackBerry device If you switch to a new BlackBerry d...

Page 29: ...e For more information contact your email service provider From the browser on your computer 1 In a browser on your computer on the BlackBerry Internet Service web site in the left pane click Email Ac...

Page 30: ...n your messaging service plan this feature might not be supported From the email setup application on your device 1 In the email setup application on the Email Accounts screen highlight an email addre...

Page 31: ...4 Click Delivery Options 5 In the Auto BCC field type an email address 6 Press the Menu key 7 Click Save 8 If necessary type the password for your email address 9 If necessary click OK until the Email...

Page 32: ...n the email setup application on the Email Accounts screen highlight your BlackBerry email address 2 Press the Menu key 3 Click Edit 4 Click Delivery Options 5 Click an auto forward option 6 In the Au...

Page 33: ...messages for example the BlackBerry Internet Service forwards only email messages that are sent with high importance or the BlackBerry Internet Service forwards only the header of email messages You...

Page 34: ...browser on your computer 1 In a browser on your computer on the BlackBerry Internet Service web site in the left pane click Email Accounts 2 Click the Filter icon beside an email address 3 Perform on...

Page 35: ...address can be your email address or another email address If the email address belongs to a distribution list the email message filter will not block email messages from the distribution list unless...

Page 36: ...dress that the email message filter should search for in the To field of email messages The address can be your email address or another email address If the email address belongs to a distribution li...

Page 37: ...on the Email Accounts screen highlight an email address 2 Press the Menu key 3 Click Filters 4 Highlight an email message filter 5 Press the Menu key 6 Click Delete Filter 7 Click Yes From the browse...

Page 38: ...Internet Service web site using a browser on your computer You cannot complete this task from a browser on your device From the email setup application on your device 1 In the email setup application...

Page 39: ...s old After 30 days email messages remain on your BlackBerry device but you cannot reply to or forward them Try one of the following actions If the email message is from your BlackBerry email address...

Page 40: ...ccount verify that these email message filters are not preventing the BlackBerry Internet Service from delivering email messages to your device I cannot download the body of an email message that I re...

Page 41: ...hat uses Microsoft Outlook Web Access 5 5 email messages that you send from your device are not copied to the sent items folder in your email account Depending on your wireless service provider wirele...

Page 42: ...f necessary type the password for your email address 6 If necessary click OK until the Email Accounts screen appears To reconcile deleted email messages from your email account with your device again...

Page 43: ...This feature is supported only on BlackBerry devices that are running BlackBerry Device Software 5 0 or later Depending on your messaging service plan this feature might not be supported To complete...

Page 44: ...device you can synchronize calendar entries between your email account and your device If you turn on calendar synchronization you can add change and delete calendar entries from your device or from...

Page 45: ...ternet Service does not support the synchronization of contact groups contact categories or distribution lists with your device If you are trying to synchronize contacts with a Google Mail email accou...

Page 46: ...and you plan to provide the new owner of the device with the SIM card your wireless service provider must delete your BlackBerry Internet Service account or associate it with a new device Contact you...

Page 47: ...erry Internet Service account automatically each time you open the email setup application and you created a BlackBerry email address with the BlackBerry device that had your previous SIM card you can...

Page 48: ...the printed documentation that came with your device Send service books to your device If you have a device with BlackBerry Connect software you might need to delete old service books from the device...

Page 49: ...existing supported email accounts to the BlackBerry Internet Service The BlackBerry Internet Service is designed to retrieve email messages from these email accounts and deliver them to subscribers B...

Page 50: ...SSL Secure Sockets Layer User Guide Glossary 48...

Page 51: ...Provide feedback To provide feedback on this deliverable visit www blackberry com docsfeedback User Guide Provide feedback 49...

Page 52: ...of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services...

Page 53: ...ce provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent tr...

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Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2, User Manual

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