Troubleshooting
The BlackBerry Internet Service web site displays the incorrect language
If you are able to access your BlackBerry® Internet Service account using a browser, you can choose the language that you want the web site
to display.
From the browser on your device
1.
On the BlackBerry® Internet Service web site, on the Email Accounts screen, click
Settings
.
2. Click
Language
.
3. Click the language you want the web site to display.
4. Click
Next
.
From the browser on your computer
On the login web page, before you log in, click the language that you want the web site to display.
The password for my BlackBerry Internet Service account is no longer a secret
You have a password if you access your BlackBerry® Internet Service account using a user name and password.
Log in to the email setup application or the BlackBerry Internet Service web site and change your password.
I have forgotten my password and cannot log in to the BlackBerry Internet Service
You have a password for your BlackBerry® Internet Service account if you access your BlackBerry Internet Service account using a user name
and password. You can request to have your password sent to your BlackBerry device.
From the email setup application on your device
1.
In the email setup application, on the login screen, click
Forgot Password?
2. Type your user name.
3. Click
OK
.
From the browser on your device
1.
On the BlackBerry Internet Service web site, on the login web page, click
Forgot password?
2. Type your user name.
3. Click
Submit
.
User Guide
Getting started
5
