Set whether the email message filter forwards all email messages to your BlackBerry device.
Do not forward messages to the device:
Change this option to stop email messages from being forwarded to your device. If you set this option for your BlackBerry email address,
you will not be able to view filtered email messages unless you set the option to forward received email messages to another email address
automatically.
Troubleshooting
Changes that I made to email messages on my device are not reflected in my email
account
Note:
Depending on your messaging service plan, this feature might not be supported.
Depending on your email service provider, you might not be able to reconcile email messages over the wireless network.
On your BlackBerry® device, verify that wireless email reconciliation is turned on. For more information, on the Home screen of your BlackBerry
device, click the
Help
icon.
I cannot reply to or forward an email message
Note:
Depending on your messaging service plan, this feature might not be supported.
The email message that you are trying to reply to or forward might be more than 30 days old. After 30 days, email messages remain on your
BlackBerry® device, but you cannot reply to or forward them.
Try one of the following actions:
• If the email message is from your BlackBerry email address, set up your BlackBerry email address to automatically forward a copy of
email messages that you send or receive on your device to another email address, and then reply to or forward the email message from
that email account.
• If the email message is not from your BlackBerry email address, access your email address from a computer and reply to or forward
the email message from there.
I cannot send or receive email messages on my device
Note:
Depending on your messaging service plan, this feature might not be supported.
Try performing the following actions:
•
If you are using a Windows Live™ email account (for example, Windows Live™ Hotmail®), verify that your email account is still valid. You
might be required to validate your email account every 360 days.
•
Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage, see the
printed documentation that came with your device.
User Guide
Managing email messages
37
